Reporting to the PMO Director, the objective of this position is to support the PMO Team across all markets. As Administrator for the Project Management Office (PMO), the primary responsibility will be to provide comprehensive support to the wider team, ensuring smooth operations and effective project execution. The PMO Administrator will play a pivotal role in maintaining project documentation, scheduling & documenting meetings, and collating critical project documents & approvals.

The role will require flexibility and adaptability to assist with the varying tasks - such as preparing site assessments, tracking project milestones & accumulating national programs, consultant & supplier follow-ups and more. In this dynamic environment, the role will work independently and identify priorities across the Team. The PMO Administrator, with support & guidance from the PMO Director, will need to proactively manage the workload anticipating the team's needs and adjusting focus accordingly.

The contributions of this role will be instrumental in ensuring the team's success and driving continuous improvement initiatives.

Travel across NSW may be required.

Duties the Project Administrator may perform:

• Assist the Team with creating project reports and completing relevant documents where needed
• Assist in conducting site audits when required
• Managing use of Project Management software/tools, including creating templates, amending setup and monitoring effective use of the systems
• Collation of all project documentation including safety documents such as SWMS, insurances, site work documentation, inductions etc
• Management of high-level national program of projects to identify internal resource risks
• Ensure effective site documentation handover to the business from PMO once project is complete
• Contractor Management – obtaining all documentation required by the business and stakeholders for engagement with contractors
• Effectively and professionally foster positive relationships with internal and external stakeholders

We are looking for multiple people to join our amazing Client Experience team working across our Australian business. As a Fund Administrator at FNZ, your primary responsibility will be to deliver top-notch fund administration and client services to both new and existing clients, advisers, and product owners using our exclusive administration platform. Your daily tasks will involve delivering services in a professional and efficient manner while adhering to established services and performance standards.

You'll be responsible for handling various core fund administration tasks, continuing to build your knowledge and experience across all facets of administration (money in, money out, maintenance and insurance).

This is a 6 Month Fixed-Term opportunity.

The responsibilities will include:  

• Fund Administration: Efficiently handle day-to-day admin tasks, including opening and maintaining client accounts, managing contributions and rollovers, handling pension commencements and payments, processing insurance premiums and benefits, and reviewing other administrators' work.

• Client Service: Address customer inquiries through web chat, email, phone, and mail, ensuring their satisfaction.

• Service Delivery: Manage your workload in a fast-paced environment, ensuring work items are completed within agreed Service Level Agreements and Key Performance Indicators.

• Working with Others: Collaborate with team members and other departments to promptly address customer queries and issues, serving as an escalation point and assisting the Senior Manager as needed.

• Training & Competency: Receive training in various disciplines with regular assessments to measure competency and output quality.

• Continuous Improvement: Seek opportunities to enhance our processes once you have a thorough understanding of our procedures and disciplines.

• Other Tasks: Handle additional projects or tasks as needed to support the company's smooth operation, as well as providing overflow support for our Customer Experience team when/if required.

What are we ideally looking for in a successful candidate? 

• Minimum 2 years fund administration experience.

• Time management and the ability to prioritise.

• A high level of accuracy and attention to detail.

• The ability to solve problems and to autonomously investigate issues and potential solutions.

• Excellent computer literacy, particularly regarding the Microsoft Office suites.

• Excellent communication skills, both written and verbal.

• Able handle high volume workloads and perform in demanding situations from time to time.

• ·The ability to adapt to change –as a result of both legislation and Company changes.

• A willingness to perform above and beyond the call of duty.

What is in it for you?

• A hybrid 3+2 model combining working from the office and from home.

• A competitive salary and excellent benefits, including full comprehensive health insurance, Life insurance, additional annual leave days after your first 12 months, sick days, and more.

• Be part of a highly successful, rapidly growing, global business that is leading the delivery of financial services via cloud computing and partners with some of the world’s largest companies.

• We provide global career opportunities for our employees at any of our offices in the UK, Czech Republic, Australia, New Zealand, China and more.

If this role appeals to you, please apply!

*Please note we shortlist as we receive applications. We encourage early applications as we may withdraw advertising at any time. 

For more information, please reach out to us! 

About FNZ

FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back. 

We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution. 

We partner with over 650 financial institutions and 12,000 wealth managers, with US$1.5 trillion in assets under administration (AUA).

Together with our customers, we help over 20 million people from all wealth segments to invest in their future.