We are looking for a Software Engineer to join our Shared Services domain.   

As a member of our Client Interface and Billing team, you’ll be responsible for developing, maintaining, and supporting applications and systems that support the business needs of the customer. This includes analysis, design, build, test, and documenting solutions according to approved current standards and best practice methodology.  

In this role you will be responsible for:  

• Preparing technical specifications and program design documents to meet user requirements and functional specifications.  
• Performing analysis to support application and system design. 
• Analysing, designing, developing and testing software solutions that meet user requirements according to approved IT standards and best practice methodology. 
• Adhering to architecture, design, implementation, and security standards and best practices. 

• Developing reusable software building blocks to enable faster delivery. 

Your Career

As an Associate Systems Engineer, you will join a cohort of recent college graduates for an immersion into Palo Alto Networks platform, automation, and cybersecurity across network, endpoint, and cloud. This program includes up to 24 months of formal technical instruction with hands-on labs, both group and individual projects, technical study, and professional skills development.  As you advance through the program, you will be placed with various sales engineering teams to learn how to support customers during the pre-sales process.

While ramping on the Academy development track you will work alongside other SE teams to learn and support the other critical work with customers within the presales process. As part of your development, you will work as a technical advisor in tandem with our sales and channel partners on customer engagements, establishing relationships with customers with the goal of helping them ensure each day is more secure than the one before.

Upon completion of the program, you will have gained proven technical and professional skills, shown qualification across multiple certifications, and rotations with senior SEs to take on a field SE position in any number of cities across the US based on business needs. Our SEs are among the best in the cybersecurity industry, with a deep technical understanding of cybersecurity products, integrations, and the critical cyber threats facing our potential customer’s environments.

Your Impact

• Learn the technical aspects and business value of Palo Alto Networks products

• Develop the skills necessary to propose cybersecurity solutions comprised of Palo Alto Networks products

• Establish yourself as a trusted team member to Technical Solutions leadership and colleagues while contributing to sales wins throughout the program

• Architect and propose solutions that address the identified cybersecurity problems in each customer’s unique environment

• Develop presentation skills and understanding of business and technical discovery methods

• Ensure ongoing customer success, support, and adoption of cybersecurity solutions

• Understand and effectively differentiate against our top competitors

• Identify and document specific problems with prospective and current customers which can be solved through the deployment of integrated solutions

• Act as the customer advocate for any issues that require technical assistance and follow up with the customer until the issue is resolved

• Continuous self-improvement and learning to maintain technical leadership of applicable technologies (SASE, XDR, public cloud, security, networking, etc.)

Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds.

We support nearly two million members, with around $86 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

The Senior Business Process & Change Manager will work closely with the IS&T functional leaders, Project Delivery Teams and impacted stakeholders across Investments to define target business process operating models and embed operating model and business process changes in the business. This will involve building a business process change strategy, articulating the change to senior leadership and delivering on the change strategy.

Key Accountabilities and Responsibilities 

The Senior Business Process & Change Manager’s responsibilities include: 

• Apply a structured approach to organisational change management, ensuring articulation of scope, benefits and business outcomes of change required. 
• Design & drive the adoption of target operating model change through collaboration with stakeholders and development of a sustainable future state operating model.   
• Take an active and senior role in maturing the change practice within Investments to ensure focus on people and successful transition to business as usual. 
• Work with Business Process Analysts to ensure requirements are clear and process maps are reflective of end-to-end business processes. 
• Work with IS&T functional leads and project managers to ensure change activities are integrated in the schedule and provide expertise, direct support and coaching to impacted teams as they move through the change, including parallel runs.  
• Work with Project and Business Teams to support the training processes for business adoption of the operating model / business process changes.  
• Plan, communicate and manage the SMEs time and capacity requirements that can be tracked in a Change Impact Heatmap for presentation to the Investments Steering Committee and MIC members 
• Prepare Status Reports for required Steering Committee and other governance forums.