• Hybrid Working - 2 days per week (alternating between Scoresby Office/Lilydale Office)
• 4-month fixed term contract
• Salary: up to $115,000 base + superannuation
• Join a values-driven Human Rights Organisation

About Us:
Melba has been supporting the Victorian community for over 50 years. What began with three families in search of a different kind of day support for their children with disabilities, has become a mission to open a world of opportunities for people to live fabulous lives of their choosing. The human rights of the people we support are at the centre of everything we do.

About the Role:

The Communications Specialist contributes to and executes the communications strategy. This role develops and produces compelling written and visual content to achieve communication plan objectives. Collaborating with communications team colleagues and project teams, the role shapes our written and visual communications to our stakeholder and audience needs and motivations.

Responsibilities:

• Provide strategic communications support and advice to project leaders and other staff as required.
• Contribute to strategic direction and lead the delivery of departmental objectives.
• In conjunction with the Marketing team, manage the development of social media strategy.
• Develop end-to-end communications plans and content for various stakeholders.
• Develop and implement innovations across the communications function at Melba.
• Assist team members to coordinate delivery of communication plan outputs across the team and report on impact.
• Write and produce a range of communications for different audiences, including internal newsletters, website content, blogs, video scripts, letters. 
• Develop written and visual content targeted to our stakeholders and specific audiences identified in communications plans.
• Manage and lead the development of Melba stories, including production of videos and other materials.
• Oversee the development of and imbedding of plain English language across Melba.
  

Qualifications and Experience:

• Significant demonstrated experience in a similar communications role.
• Outstanding written and verbal communication skills with experience writing for a range of audiences and across a variety of mediums. Ability to write according to Plain English and Easy English principles.
• Experience and expertise in editing and proofreading.
• Demonstrated success in managing multiple projects and working collaboratively to achieve desired outcomes.
• Knowledge/ capability in design packages is desirable.
• Strong content skills – a great storyteller from interview, through to visuals and screen.
• Experience in the disability and/or community services sector an advantage.

Requirements: A current NDIS Worker Screening and Working with Children Check (we can support you through the process of obtaining one or both checks if you don’t already have them).

Why Join Us?

• Flexibility – 2 days in the office means you get to enjoy the best of both worlds.
• Join a friendly, collaborative culture where you'll truly make an impact.
• Enjoy onsite parking and other perks.
• Not-for-Profit Salary Packaging benefits, including meals and entertainment allowance.

Ready to Make a Difference?

Hit the Apply button now and attach your current resume. We can't wait to meet you!

We are an equal opportunity Employer and aim to ensure every individual is treated with dignity and respect regardless of their cultural background, ability, ethnicity, gender identity, sexual orientation, spirituality or religion.

First nations people; people from culturally and/or linguistically diverse backgrounds and people with a disability are strongly encouraged to apply.

Max&You is a creatively driven & innovative Melbourne-based communications agency working across brand, digital marketing, public relations, film and shoot production, and graphics & animation for a premium client base.  We specialise in the high-end luxury design, interiors, architecture, and property markets.

Due to business growth, we currently have available an exciting new role within the team as Social Media and Community Manager.  Bring your creativity and strategic mindset to play a pivotal role in bringing our clients' brands to life every day.

Reporting to the Content Strategist, you will be primarily responsible for managing the website and social media channels of our key clients. You will also drive and deliver on paid campaign setup, precise targeting, budget allocation, content posting, community moderation, and comprehensive reporting. 

This role is a perfect fit for someone who thrives on delivering impactful and engaging social media experiences.  We are a dynamic company committed to excellence, and we're looking for a talented individual to who can play a key role in our ongoing success. 

What you’ll be responsible for:

Social Activity/Campaign Set-Up

• Handle all in-platform tasks (e.g., Instagram, LinkedIn,  Pinterest etc) across multiple clients
• Collaborate on post ideas and production with creative and strategy teams
• Work with the Content Strategist to build and manage content calendar and strategy
• Ideate, source news and produce daily content
• Oversee and ensure the development of great content, both written and visual (and video where applicable), from conceptualisation to hitting publish
• Manage content schedules and calendars for our agency brands
• Produce engaging short-form posts, long-form features and social captions
• Actively participate in social media, creating business/product marketing content relevant to the target audience

Monthly Paid Social Media Planning

• Set up and monitor paid social media campaigns for varying client goals
• Allocate budgets to posts for optimal results and key KPI achievement
• Prioritise higher budgets for high-performing, high-production-value posts
• Buy, manage, and optimise paid media across all social platforms

 Community Management

• Adhere to the content calendar, regularly publishing and fostering active social communities
• Swiftly review and respond to user feedback and queries
• Authentically engage, connecting users with customer service and offering positive feedback
• Enforce Social Media Guidelines for our clients and agency
• Escalate user-generated content to internal and client stakeholders as needed
• Adhere to best practices and monitoring all of the agency client channels

Social Media Reporting

• Analyse social platforms for targeting, media allocation, and content optimisation
• Summarise insights into actionable client reports
• Generate performance reports, conduct competitor reviews, and suggest improvements
• Actively participate in key client meetings to share insights into their content performance

Client and agency interfacing

• Serve as an in-house social expert, keeping the agency and clients informed on new formats, functions, and trends
• Be part of the communication with clients to update them on their social media presence through various channels, including email and regular meetings

• 5+ years’ experience working in an agency environment
• Experience in community management on social media platforms
• Knowledge or experience in architecture and design is highly favoured
• Actively engaged with a solid understanding of popular social networks
• Capable of crafting clear community management guidelines addressing social media roles and risks
• Exceptional attention to detail and grammar across all comms
• Knack for precise content timing and targeting
• Strong analytical skills for deriving insights from data
• Effective communication and on-brand writing skills within the agency team
• Knowledge of digital publishing systems and social media

- Collaborative and supportive work environment

- Learning and Development Opportunities

- Strong Culture, Mission and Values

- The fun stuff: Comprehensive Wellbeing Program, company events, birthday celebrations and more!