Our mission and where you fit in

At Employment Hero, we're an ambitious bunch of people on a mission to make employment easier and more valuable for everyone.

Since our inception in 2014, we've had some pretty impressive growth (100% YoY), now serving 300,000 businesses globally, with 2 million+ users on the platform, reaching unicorn status in 2022 - and we have no plans to slow down.

There's never been a more exciting time to join one of the fastest-growing SaaS unicorns, so let's see if we could be a match!

What might your days look like

As a Payroll Support Consultant, you’ll be working within our Customer Experience team and will be responsible for gathering information from customers and ensuring their continued support and success after implementing our Employment Hero product. In this role, you will be supporting our customers to ensure accuracy and will be responsible for resolving customer tickets efficiently and effectively. This includes addressing customer issues with professionalism and care, and escalating to the appropriate teams where necessary. 

As a Payroll Support Consultant you'll be responsible for;

• You will provide support to clients after they 'go-live' by walking them through updates needed or how to troubleshoot in a variety of ways, such as award interpretation and platform configuration
• Responding to and resolving customer tickets, calls and queries related to the Employment Hero Platform in a timely manner.
• Assist and collaborate with the wider squad and support team to provide best practice system use and education to all our customers.
• Proactively analyse and understand product functionality across the platform and logic in detail; and testing in platforms to identify user error/system logic and related root causes by maintaining comprehensive awareness of product changes and enhancements.
• Conduct/triage customer support issues and assign to the appropriate team or resolve where possible.
• Take on client and team payroll escalations for our customers
• Assist with requirements gathering to run post mortems and run internal support team workshops
• Escalating issues related to bugs or product logic/functionality concerns as necessary, in collaboration with Seniors/Team Leads and the Product Team.
• Working with customers across multiple channels (email, chat, phone, screen share) to understand their organisational workflow and how the platform can support them to maximise their people processes.
• Managing Problem Tickets with urgency and collaborating with key stakeholders to resolve as quickly as possible
• Leveraging ZenDesk, Salesforce and other internal tools for maintaining records, ticket investigations and referencing customer interactions, transactions, comments, and complaints in accordance with service level agreements (SLAs)
• Proactively contribute feature requests, Customer Care Processes, Macros and Help Centre suggestions, where warranted and using customer insights.

What will you bring:

• Relevant Australian Payroll industry experience (e.g KeyPay)
• Exposure to working in fluid, high change and high velocity environments. 
• Prior exposure to customer experience within a SaaS (Software as a Service) environment (nice to have)
• An attitude that always puts your customer's needs first
• Problem solving skills with a sound and thorough approach to troubleshooting.
• Ability to manage competing priorities, working autonomously; requesting assistance where needed.
• Strong and polished verbal and written communication skills.
• A tertiary degree in Human Resources and/or relevant qualification (nice to have).

Experience is important, but for us the biggest measure of success is people who can live and breathe our values. Show us what you can bring to the table, and we'll empower you to let your talents shine.

The EH Way

The EH Way is how we describe our culture at Employment Hero and how we all operate. It is our DNA. You can read all about it on our careers page: https://employmenthero.com/careers/ 

In short, you’ll love working with us if:

• Revolutionising employment gets your heart racing.
• You thrive on the flexibility (and responsibility) of a remote-first business.
• Our values align, and shape how you show up every day.
• You love the dynamic pace of a startup, are driven by innovation, and enjoy working with other smart people.

Plus, you’ll get to enjoy a number of great perks, including: 

• A generous budget for your home office.
• Cutting-edge tools and technology.
• Reward and recognition programs - because great work should be recognised and rewarded.
• Cashback offers and discounts on popular brands through our Swag app.

Are we a match? 

Think we're the right match for you? Fantastic! Click 'Apply' and our talent team will reach out with the next steps.

At Employment Hero, we are committed to safeguarding the privacy of your application data. To understand how we do so, you can read our Applicant Privacy Policy here: https://employmenthero.com/legals/applicant-policy/

Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.

ABOUT THE COMPANY 

The best of all worlds: join Avolution, a highly regarded, worldwide, financially sound and growing Enterprise Architecture Software company. Founded in 2001 and with offices in Sydney, Singapore, London, Northern Virginia, Canada and South America, Avolution is established as an industry leader in its Gartner Magic Quadrant and other industry reports. Be part of a smart, friendly team, and use your skills and initiative to drive growth. Benefit from our culture which is described by employees as collaborative, flexible, and supportive.   

ABOUT THE ROLE 

We are looking for a Product Consultant to join our team. This role involves developing in-depth expertise in the company's solutions, providing consulting and training for clients, demonstrating the company’s solutions, serving as a liaison between clients and internal teams, and representing the company at key conferences and marketing events. 

• Develop in-depth expertise in the company's solutions to deliver on-site or remote consulting and training for clients 

• Demonstrate the company’s solutions and contribute to tender responses e.g., RFPs, RFIs, Questionnaires, etc. 

• Serve as a liaison between clients and other internal technical experts and convey customer requirements to Product teams 

• Collaborate with various Avolution teams from different territories to share best practices and support a cohesive approach 

• Represent the company in APAC as a product expert and at key conferences or other marketing events both online and in-person 

• Provide internal and external product support and assist with requirements elicitation and verification/testing 

• Build ongoing relationships with our client base and partners 

• Perform other duties as required and specified by Avolution from time to time 

ABOUT YOU 

• Strong experience in consulting and training for software solutions 

• Excellent communication skills, both written and verbal 

• Ability to work collaboratively with various teams across different territories 

• Experience in developing client relationships and providing product support 

• Familiarity with the APAC market and experience in representing companies at conferences and marketing events. 

You may have experience of the following: Software Consultant, Technical Support Specialist, Pre-Sales Consultant, Product Trainer, Customer Success Manager 

You will be part of a smart, friendly team and have additional benefits including: 

• Flexible working 

• 20 days annual leave + public holidays 

• 1 day of birthday leave per year 

• Up to 12 weeks of paid parental leave 

• Annual IT spend budget 

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

The M365 Consultant plays a key role as a professional services team member of our Microsoft 365 Centre of Excellence. As a member of this team, you will be responsible for designing, building and supporting solutions end to end for our customers. You will troubleshoot technical issues for customers. You will be accountable for delivering a first-class experience for consumers of our Intelligent Workplace services. You will be responsible for providing guidance, advisory and project delivery to customers using best practice and modern technology approaches. This is an opportunity to work in a fast paced, dynamic environment with an enthusiastic team of professionals.

Our offices are based in Adelaide, Brisbane, Canberra, Melbourne, Perth and Sydney. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best!

As we are a national team and applications from all Australian geographies will be considered.

What you'll do

At the moment, as M365 Consultant you will be focused on:

• Analyse business requirements developing project documentation including solution designs documents, recommendation reports and systems as-built.
• Facilitate customer workshops and presentations providing thought leadership.
• Provide technical leadership for customers Microsoft 365 environments and solutions.
• Build and deploy solutions within Microsoft 365 platform, including SharePoint Online, Microsoft Teams, Power Automate and Power Apps.
• Lead and execute Microsoft 365 migration projects. Migrating information from legacy systems into SharePoint Online, OneDrive, Microsoft Teams, Power Automate and Power Apps.
• Facilitate training workshops. Develop training materials.
• Follow best practice methodologies and adhere to recognised ITIL processes (EG: Change/release)
• Provide governance and support to customers Microsoft 365 environments.

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring:

Required experience:

• Previous experience in an ICT Professional Services organisation as a Microsoft 365 Consultant.
• Experience designing, building and deploying SharePoint Online, MS Teams and Power Platform solutions.
• Experience migrating content into Microsoft 365.
• Strong presentation skills.
• Experience running workshops.
• Ability to address complex business problems with M365 based solutions.
• Experience designing and implementing enterprise information architecture.
• Strong analytical and problem-solving skills.
• Experience developing Power Automate workflows and Power Apps.
• Excellent documentation and communication skills.
• Extensive knowledge of core collaboration services in M365; SharePoint Online, MS Teams and OneDrive.
• Experience developing PowerShell scripts.

Nice to have:

• Experience developing custom solutions using SharePoint Framework (SPFx), JavaScript, C#, and HTML/CSS.
• Experience with Information management and Information protection (Microsoft Purview).
• Experience building custom integrations.
• Experience using AvePoint and Nintex.

If this sounds like your next career adventure, we would be delighted to receive your application. Apply now - we can’t wait to meet you!

Why Datacom?

Datacom is one of the largest suppliers of Information Technology professional services in New Zealand and Australia. As an ANZ company, we have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give us our unique culture and energy that you can feel from the moment you meet with us.

At Datacom, you'll be recognized and valued for your contributions. We're growing year on year and can provide career opportunity in a collegial and agile environment that empowers people and promotes innovation. We care about our people and provide a range of perks such as health insurance, employee discounts, social events, remote working, flexi-hours, and professional development courses to name a few. We operate at the leading edge of technology to help our largest enterprise organisations explore possibilities and solve their biggest challenges, so you will never run out of interesting new challenges and opportunities.

If you would like to know more and this sounds like you. Please apply online today!

• Great Opportunity to work within a leading sales team
• Leading global organisation with opportunities for growth
• Excellent base salary + Uncapped Commission + Company Car
• Supportive team and Management

Are you a Sales Superstar? Do you love B2B sales? Want to work for a global organisation?

Rentokil Initial has an exciting position available for an experienced Sales Consultant to join our vibrant, passionate, fast-paced team in Sydney. If you have outstanding people and communication skills and an extreme level of drive & motivation, then we'd love to hear from you.

In this role you will be responsible for:

• Servicing our existing client base and analysing their needs to increase sales
• Developing new business opportunities
• Develop proposals appropriate to customers' needs, including product, service and cost options
• Facilitate the resolution of any issues by actively resolving all first line queries and escalating where required
• Document all customer contact information into company systems and applications
• Monitor competitor and market activity, reporting significant developments to management and monitor market trends through personal contact with customers.

Requirements:

To be successful in this role you will have:

• Minimum of 2 years’ demonstrated experience working within a service industry (desirable)
• Experience in B2B sales and cold calling
• Outstanding verbal and written communication skills
• Understanding of local area and a direct selling culture
• High level commercial and negotiation skills
• Proven ability to achieve sales target

The successful candidate must be able to pass pre-employment medical, police and reference checks.

We will provide you with a competitive base salary, highly rewarding uncapped commission structure, company vehicle, mobile phone, and tablet and career opportunities. If you enjoy sales, being independent, on the road and driving, then APPLY NOW!

Rentokil is an equal opportunity employer that places emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths, and provides opportunities for everyone, regardless of gender, to achieve their full potential.

You will be welcomed into a friendly and competitive team that are highly motivated and focused on achieving goals and results. You will be given full product training, with hands on assistance from the Sales Manager and the Sales Team.

About Rentokil Initial (parent company of Ambius)

Rentokil Initial is an international business services company employing over 65,000 colleagues across more than 95 countries. Our mission is to protect people and enhance lives, for example by controlling pests to ensure safer foods and medicines, improving hygiene in schools and enhancing interior office and retail spaces with plants and scenting.

Employee Testimonials:

“Even though I can do my role at home, I choose to come into the office to spend time with my colleagues.” “It’s easy to have work-life balance working with Rentokil Initial.”

Michael Stone

“Since joining Rentokil, I have felt supported every step of the way.” Flexibility is a huge part working here - whether it’s the school run in the morning or pick-up in the afternoon Rentokil is always willing to work with me to make it happen.”

Jeremy Munyard

“It’s the culture at Rentokil Initial that has kept me here for 20 years.”

John Callus

Account Manager

About us:

HSI Donesafe, an HSI Company, is one of the fastest growing cloud-based workplace health, safety, and compliance platforms. Known as “The People’s Safety Software”, Donesafe is built with the user in mind and is designed to ease the administrative burden and cost of WHS management. Our parent company, HSI, is a leading Environmental, Health and Safety (EHS) and workforce development provider based in the United States that offers safety and workplace training, safety management software, and compliance solutions. Founded in 1977, HSI has seen tremendous growth supported by innovative technology, robust systems, and exceptional customer support. Our mission is to make the workplace and community safer.

www.donesafe.com

We have a fantastic opportunity to join our Implementation Team as an Implementation Consultant. This position reports to the EHS Injury Implementation Team Lead for the Injury & Claims Management software. Whilst this role is advertised in Sydney, NSW, given the roles hybrid nature we would consider all candidates across Australia.

Essential duties and Responsibilities:

• Kick off the implementation project with clear information on project scope and deliverables.
• Ensure timely action, and successful delivery of milestones through the entire implementation cycle
• Work with internal teams to facilitate implementations
• Raise risks and issues to the Customer promptly.
• Provide a clean and thorough hand-over following implementation to support or the Customer Success Manager
• Assist support with customer specific or technical questions
• Successfully manage multiple projects concurrently
• Update all systems and documentation as required

1. Partner with clients to achieve successful implementations and deliver the following:

• Attend project meetings, as required.
• Lead workshops, when required
• Where possible, configure HSI Donesafe’s Injury & Claims Management system to meet their needs
• Front-end data imports, as required
• Liaising with the clients’ workers compensation agents to gather data
• Work closely with the Technical Solutions resources during testing and reviewing self-insurance data
• Identify Change Requests and follow the change request process
• Estimate effort to deliver configuration change requests, when required
• Support the Go Live preparation
• Support and action the deployment task
• Support Hypercare post Go Live2.

2. Undertake the following as an implementation manager in a cross functional project team:

• Lead Kick off meetings
• Work with internal stakeholders and teams to ensure a successful delivery
• Provide progress updates on the project, when required

Competencies

• Adaptability - The ability to balance competing priorities and multiple projects in a fast-paced environment
• Positive Interactions – You have a positive attitude with strong interpersonal, verbal, and free written communication skills
• Collaboration – the ability to work with colleagues to meet customer needs
• Problem Solving – the ability to listen to customers and patiently troubleshoot implementation challenges
• Impact – provide excellent customer service with the ability to satisfactorily resolve implementation and customer issues
• Innovation – you are driven; no one needs to push you
• Customer Focused – provide timely and clear communication, deliver to agreed timelines and provide updates before required to.

Qualifications

• 2-4 years' experience within an OHS or workers compensation role highly preferred
• 2+ years of Implementation experience preferred
• SaaS implementation experience preferred
• Experience communicating with large and enterprise clients preferred
• Experience using our injury management & claims system preferred
• Proficient in project management tools, MS Office Applications, experience with CRM tools (Salesforce)

This is an exciting opportunity to join a market leading and rapidly growing function, highly focused on achieving goals and delivering results.

What’s in it for you?

• Access to a confidential and free EAP Service (Employee Assistance Program)
• Birthday Bonus Day – A day of paid leave for your birthday!
• Access to FlareHR Employee Benefits & Discounts, including Novated Leasing
• Tuition Reimbursement – We are constantly looking to foster development and growth which is why we support eligible employees with education expenses.
• Volunteer Leave – We believe in giving back and supporting activities that serve the community which is why our employee’s are entitled to 16 hours of volunteer leave per year to support causes that align with our mission ‘Connection Workplace Safety, Compliance and Employee Development’
• A flexible working environment
• A collaborative and supportive team-based environment

We have offices across the country and support flexible working, so candidates from Perth, Sydney, Brisbane and Melbourne will be considered.

Our culture

Life at HSI Donesafe is underpinned by two key values:

#OwnIt - We do what we do with passion and enthusiasm. We take responsibility and just get the job done.

#GotYourBack - We're a company that fosters collaboration, teamwork, and innovation. We work exceptionally hard and celebrate our wins together.

#Better - Creating new and better ways for our team and organization to be successful. As an organization and as individuals, we are a work-in-progress always striving to be better

We are looking for a motivated, dynamic Sales Consultant to join our friendly sales team based in Adelaide. You will be working in your own territory, selling a range of Hygiene services. You will look to build on solid existing client relationships whilst also using your outstanding sales skills and outgoing personality to win new sales and clients in your area. To help achieve this, we will provide you with a competitive base salary, a highly rewarding uncapped commission structure, a company vehicle, a mobile phone, a tablet, and further career opportunities. You will also be given full product training, with hands-on assistance from the Business Manager and the Sales Team.

In this role you will be responsible for these key areas:

• Driving sales revenue by hunting new business opportunities via cold calling/ visits
• Servicing our existing client base and analysing their needs to increase sales
• Developing and implementing sales plans to achieve set sales targets
• Building strong customer relationships and managing a sales pipeline
• Identifying customer needs and knowing how to deliver successful sales

You will have skills and experience including:

• Previous sales experience
• Ability to cold-call & plan for sales territory
• Self-motivation and ability to work autonomously
• A passion for hunting new business and being recognised and rewarded
• Good time management skills
• Excellent communication skills both written and verbal
• Ability to multi-task in a fast paced environment
• Full Australian Drivers Licence

It would be highly advantageous if you also have:

• Experience within Business to Business & direct sales
• Excellent sales, solutions & negotiation skills
• Strive to reach & exceed sales
• Versatility to build rapport with people at all levels
• Commercially focused

About Us

Rentokil Pest, a division of the global company Rentokil Initial, has been offering the complete range of Pest solutions to Australian businesses for over 40 years. We operate in all states of Australia, employing passionate people to manage, maintain, and service our extensive customer network.

If you enjoy being independent, on the road, and driving a new sales territory, then we'd love to hear from you.

The successful candidate must be able to pass a Pre-employment medical, drug & alcohol screen as well as background checks.

Click the Apply button to submit your resume and kickstart your sales career today!

Employee Testimonials -

"As an Initial Hygiene Technician, I earn commission for sales leads and five-star online reviews."

Lisa Crow

"Even though I can do my role at home, I choose to come into the office to spend time with my colleagues.” “It’s easy to have work-life balance working with Rentokil Initial.”

Michael Stone

“At Rentokil there are a huge variety of positions that would suit anyone.”

Tony Wright

Register your interest to become part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

ABOUT JOURNEY BEYOND:

Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 15 brands spanning the country, connecting guests to the land, and to each other. Headquarters in Adelaide, Journey Beyond’s impressive tourism brands include iconic trains The Ghan, Indian Pacific, Great Southern and The Overland; premium small-group outback operator Outback Spirit; the historic Telegraph Station; nostalgic Vintage Rail Journeys; barefoot luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, Horizontal Falls Seaplane Adventure, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; and our tallest members, Melbourne Skydeck and Eureka 89.

Joining the Journey Beyond family, you will play an integral role in supporting our business as we continue to share special places and shape lasting memories for our guests.

ABOUT YOU:

·         Do you have a sound understanding of the tourism industry?

·         Does talking about travel and new experiences excite you?

·         Do you enjoy helping people plan the best holiday experience possible?

·         Do you have great communication and interpersonal skills?

·         Are you computer savvy and able to confidently learn new computer systems?

·         Do you display exceptional attention to detail and the ability to problem-solve effectively?

·         Can you work under pressure and manage a high-volume workload, while maintaining a consistent and high level of customer service?

·         Experience in a similar role, as well as reservations system experience is also highly desirable.

If you answered yes to all the above, we want to hear from you!


ABOUT THE ROLE:

We regularly have opportunities available for customer-focused and sales-driven individuals to join our Travel Centre team based in our Adelaide or Perth office. This position offers the flexibility to work across a 7-day roster cycle as well as work-from-home options after passing probation.

Your primary responsibility would be to provide a full travel experience service that goes beyond our guests’ expectations.

As a Travel Sales Consultant, you are the start of our guests’ journey of a lifetime.


KEY RESPONSIBILITIES:

·         Initially, your time will be spent getting to know our team, learning about our amazing products, using our booking systems, and buddying up with one of our talented Travel Sales Consultants.

·         You will offer exceptional customer service to assist our guests with their holiday of a lifetime through our various communication platforms including over the phone, via email or on webchat.

·         Using your creativity and passion for the tourism industry, you will provide our guests with a suite of information relating to our products and offer personalised solutions and package options depending on our guests needs.

·         You will be an expert in your field and a product ambassador, all while working towards and achieving your individual plus team KPI's.


WHAT WE OFFER:

·         A full two-week on-boarding training program

·         Flexibility to work across a 7-day roster cycle

·         Work-from-home options after passing probation

·         Competitive salary and lucrative incentive program

·         Discounts on Journey Beyond travel and experiences

·         Study Assistance policy

·         Employee Referral policy

·         Purchased Leave policy

·         Parental Leave program

·         Private Health discounts

·         Employee Assistance Program

·         Discounts on Journey Beyond merchandise


HOW TO APPLY:

To register your interest in joining our next intake as a Travel Sales Consultant at Journey Beyond, please attach your resume and a cover letter to share with us why you want to join the team!