We are seeking an experienced and dynamic General Manager to lead our dedicated team at Novotel Canberra.
As the General Manager, you will be responsible for overseeing all aspects of the hotel’s operations, ensuring a seamless guest experience, driving financial performance, and fostering a positive work environment. 

Key Responsibilities: 

• Leadership & Management: Lead, motivate, and develop a diverse team to deliver exceptional service and achieve operational excellence. Foster a positive and inclusive workplace culture. 

• Guest Experience: Ensure that all guests receive a high standard of service and a memorable experience. Address and resolve any guest issues or complaints promptly and effectively. 

• Financial Performance: Manage the hotel’s financial performance, including budgeting, forecasting, and achieving revenue and profitability targets. Implement strategies to optimise financial results. 

• Operational Excellence: Oversee and support the hotel management team to enhance operational effectiveness, maximise profitability, ensure high visibility and compliance, and maintain strong communication with stakeholders and owners while continuously improving productivity and service standards. 

• Sales & Marketing: Collaborate with the Sales and Marketing team to develop and execute strategies to drive revenue, increase market share, and enhance the hotel's reputation. 

• Community Engagement: Build and maintain strong relationships with local businesses, organisations, and the community to enhance the hotel’s profile and reputation. 

Are you ready to get your hands dirty and join our team of problem solvers?  

If you’re the go-to person, the one who answers the questions with the know-how to keep facilities running like clockwork, we have an opportunity for a Carpenter to join our Building Maintenance team, working a Fly-In-Fly-Out 14/7, 11hr day roster in the Bowen Region in Far North QLD.

You will work closely with the Maintenance Manager to tackle various tasks, repair and refurbish equipment and ensure job requests and work orders are entered into the maintenance tracking system.

In order to be successful in this role it is essential you have a positive can-do attitude and meet the following criteria:

• Trade Certificate in Carpentry. 
• C Class Driver's License.
• Commitment to Safety in the workplace.
• Physically fit and able to work in diverse weather conditions.
• Carpentry experience at a remote site camp, village or property maintenance.
• Proven ability to build and maintain relationships with both internal and external clients.
• Excellent attention detail and the be able to provide professional customer service ensuring exceptional presentation to client/customer satisfaction.
• Proven time management skills and the ability to prioritise workloads.

The successful applicant must be able to demonstrate appropriate skills, experience and qualifications to perform the below listed tasks:

• Door replacements.
• Replacing/installing locksets.
• Wall Lining replacement and repairs.
• Flooring and Metal Roofing replacement and repairs - including flashings and cappings.
• Plasterboard ceiling replacements including flushing.
• Carpentry replacements (Cupboards and Draws).
• Framing /Partition construction.

It is not essential but highly advantageous to have the below:

• License to Perform High Risk Work - LF. 
• Standard 11 and current Coal Board Medical. 

Who are we looking for?  

We’d love to hear from you if you’ve had previous experience as an all-round handyman. You will be a team player, have a can-do attitude, are flexible in your approach and always remain focused on safety and service delivery. To be successful, you’ll need a manual driver's license.

Why choose Sodexo?  

Sodexo is a people business, employing over 400,000 people worldwide and thousands in Australia. Our skilled trades are critical to keep our facilities running like clockwork on remote sites and villages. We are committed to providing opportunities for trades who are as committed to safety and service as we are!

Working with Sodexo is more than a job; it’s a chance to be part of something greater because we believe our everyday actions have a big impact. With us, you belong in a company that allows you to act with purpose and thrive in your own way. We are always looking for people to join our team and help us create a lasting impact on individuals, society, and the planet.

At Sodexo, we are a proud Equal Opportunity Employer and encourage applications from all applicants regardless of age, race, sex, ethnicity, religion and beliefs and people with disabilities.   

We offer a competitive salary, many training, upskilling and development opportunities and an outstanding benefits and recognition program!    

How to apply?  

 If you are interested in joining the Sodexo team and meet the minimum criteria outlined above, please apply with your resume detailing relevant employment experience and availability.   

One of our friendly recruiters will contact shortlisted candidates for a phone interview. This is also your opportunity to ask any questions you may have.  

What are you waiting for? Submit your application today and become part of the Sodexo family!  

What’s next

If this sounds like the right job for you please click on "I'm Interested" and complete our 5 minute application process.

• Ensure the highest level of luxury service is provided and maintained to all guest queries.Responsibility over supervising and mentoring commissionaires, porters and valet staff.
• Motivate the team of porters in cooperation with the Chief concierge to ensure all service and performance standards are achieved.
• Be fully conversant with all aspects of the City of Sydney to be able to answer guest queries in a knowledgeable and professional manner.
• Liaise closely and build relationships with other departments and services coming into the hotel.
• Demonstrated attention to detail, strong focus over managing day to day operations, and the ability to provide services to all.
• Capacity to develop effective relationships with team members and guests.
• Ability to liaise with all levels within the company.
• A strong drive to provide luxury service to all guests, therefore promoting the Sofitel brands standards.