As our West Footscray based SOC Operator, you’ll be responsible for assessing, analysing, and responding to incidents related to physical safety and security for NEXTDC. Here you’ll play a critical role in maintaining the security of NEXTDC data centre facilities and be responsible for monitoring security systems, responding to incidents, and collaborating with internal and external stakeholders to mitigate threats and vulnerabilities.

You’ll have daily use of tools/systems (e.g. access control, CCTV, AI based risk feeds) to detect impact to our people, products, property, customers, or brand image and alert the appropriate response stakeholders. In addition, you’ll personally have a strong commitment to security with excellent attention to detail, and the ability to work effectively in a dynamic and high-stakes environment. 

Working arrangement: 4 on 4 off roster – both day night rotation 

In this role you’ll see yourself:  

• Continuous remote monitoring of our security systems, including CCTV, intrusion detection systems and access control systems, to identify and respond to security threats and incidents. 
• Respond promptly to security incidents, including alarms, breaches, and unauthorised access attempts following NEXTDC Incident Management Process. 
• Escalate incidents as necessary and co-ordinate with necessary bodies.  
• Maintain operational logs, conduct daily shift checklists, handover reports, and incident reports. 
• Maintain detailed records of security incidents, actions taken, and ongoing security activities. 
• Facilitate audit requests from internal and external stakeholders providing detailed information and reports as required. 

About you: 

• Proven experience in a security related role, preferably within the data centre or critical infrastructure environment. 
• Knowledge of security systems, including CCTV, access control, and intrusion detection. 
• Ability to diagnose problems quickly and foresee potential issues. 
• Strong communication and interpersonal skills, with the ability to articulate concepts and ideas clearly to stakeholders at all levels. 
• Ability to respond quickly and calmly to emergencies and stressful situations exercising proper judgment and decision-making skills. 
• Ability to work 4 on 4 off roster – both day night rotation 

• Translation: Translate website content and CRM system interfaces from English to Japanese, ensuring accuracy, cultural appropriateness, and usability.

• Market Research: Conduct detailed research on the local Japanese-speaking market, analyze competitors' activities, identify business opportunities, and provide actionable insights tailored to specific regions.

• Lead Generation: Acquire leads through various channels, including online platforms, industry events, and networking.

• Relationship Management: Build and maintain strong relationships with clients through regular communication and follow-up, serving as their key point of contact.

• Client Support: Provide excellent customer service to clients, addressing their inquiries, concerns, and issues promptly and professionally.

• Cross-Functional Collaboration: Work with the marketing team to develop and implement strategies tailored to the Japanese-speaking market.

• At least 5 years of similar experience in the financial industry (consultation for candidates without experience available).

• Proven experience in winning awards such as President's Awards or achieving sales-related accolades.

• Previous experience at a consulting firm with the ability to share growth metrics or achievements for client accounts.

• Native Japanese speaker with fluent English communication skills.

• Experience with marketing research and analysis is preferred.

• Experience in customer service or client support is an advantage.

• Ability to work flexible hours to accommodate the Japanese market.

• Valid work visa for long-term employment, without the need for sponsorship.

• Positive, collaborative attitude and ability to work well in a team environment.

Do you thrive in a fast-paced environment where each day is different? Are you a highly analytical thinker who can also take a strategic view of business opportunities? Do you have a passion for leading teams, managing projects, and driving growth? Are you comfortable navigating the unknown to uncover new opportunities and enjoy collaborating to create solutions? Are you ready to dive into the details to get things done? If this sounds like you, we may have your dream job. 

Pedestrian Group is seeking a dynamic and visionary Head of Business Strategy & Operations to join our leadership team. Reporting to the Managing Director, this pivotal role will shape the future of the business by driving operational excellence and spearheading growth initiatives across all facets of our operations.

Pedestrian is part of Nine, Australia’s largest locally owned media company, giving you the unique opportunity to leverage the power of Nine’s strategic capabilities. 

This role spans Pedestrian Group’s platforms, including Pedestrian.tv, Pedestrian TELEVISION, Pedestrian JOBS, and Open Air Cinemas.

Key Responsibilities: 

• Lead strategic planning with the Managing Director and Leadership team.
• Drive cross-functional initiatives to implement growth and operational improvements.
• Oversee KPIs, delivering actionable insights through regular reporting.
• Apply strategic and analytical rigor to decisions in commercial products, digital development, and audience growth.
• Foster a data-driven culture to guide decision-making and investment.
• Manage financial performance, including budgeting, forecasting, and reporting, with the Finance Manager.
• Collaborate with the Head of Technology on the digital product and IT infrastructure roadmap.
• Partner with the Product & Marketing Manager to expand Pedestrian JOBS.
• Support Leadership in negotiations and partnership discussions.