TMGM stands at the forefront of online trading and investment services, proudly serving as Chelsea FC's Official Regional Online Forex and Trading Partner in Asia Pacific. With a global presence and offices spanning three continents, TMGM has earned its reputation as a trusted CFD trading provider. We embody excellence through a commitment to regulatory compliance, technological innovation, and unparalleled customer service.

At TMGM, our vision goes beyond providing a platform for trading; we aspire to empower our clients with the best trading conditions. We leverage industry-leading and cutting-edge innovative platforms to ensure that your trading experience is nothing short of exceptional. Our relentless commitment to research and development continually pushes the boundaries of liquidity and usability, giving them the tools they need to thrive in an ever-evolving financial landscape.

About The Role：

We are seeking a Senior Promotion Operations Officer to join our dynamic team within the financial industry, specifically focusing on CFDs (Contracts for Difference). The ideal candidate will be responsible for overseeing the entire lifecycle of promotional operations, ensuring smooth processes, and collaborating with various departments to deliver an optimal client experience. This role requires a keen eye for detail, strong data management skills, and the ability to work efficiently in a fast-paced environment.

Key Responsibilities：

• Review promotion applications to ensure all eligibility criteria are met.
• Set up client accounts in accordance with promotion requirements.
• Provide stakeholders with advice on promotion details and address related inquiries.
• Handle the organization and calculation of large amounts of data related to various promotions.
• Organize and report data to support the marketing team in measuring the effectiveness of campaigns.
• Update and distribute Standard Operating Procedure (SOP) documentation, ensuring all operational processes are clearly defined and kept up to date.
• Collaborate closely with the marketing, product, and other departments to ensure a seamless client experience, while also proposing operational improvements where necessary.
• Strengthen communication between promotion operations teams and other departments, ensuring customer feedback is incorporated into promotion and process improvements.

• At least 2 years of experience in an operations team within the CFD industry or other financial industries is preferred.
• Strong project management skills with a proven ability to oversee multiple projects concurrently in a fast-paced environment.
• Strong attention to detail and a commitment to accuracy.
• Quick learner with the ability to absorb and apply information efficiently.
• A team player with excellent collaboration skills.
• Proficiency in Microsoft Office (advanced Excel skills are an advantage).
• Willingness to work on public holidays.
• Bilingual proficiency in English and Chinese (Mandarin).

• Celebrate your tenure with us! Receive generous milestone anniversary gifts that grow with each year of service.
• Join a vibrant workplace culture with fantastic team-building activities and WFH arrangements.
• Prioritize your well-being! Access our Flexible Spending Account (FSA) for various health and wellness needs.
• Invest in your growth! Access annual training opportunities tailored to your role.

Career Opportunities: Infrastructure Engineer (30380)

Why work for us?

A career at Janus Henderson is more than a job, it’s about investing in a brighter future together.

Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world-class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right.

Our Values are key to driving our success, and are at the heart of everything we do:

Clients Come First - Always | Execution Supersedes Intention | Together We Win | Diversity Improves Results | Truth Builds Trust

If our mission, values, and purpose align with your own, we would love to hear from you!

Your opportunity

Join a team of engineers that are responsible for designing, implementing, and maintaining the company's network infrastructure. You will work closely with other IT teams, vendors, and business stakeholders to ensure that the network is reliable, secure, and meets the needs of the organization.

• Maintain a large network, server, and cloud environment

• Close audit findings as identified

• Perform disaster recovery testing

• Participate in team on-call rotation

• Enhance communication channels between APAC business units and global IT teams to ensure seamless operations and support.

• Monitor ticket queues for network, server, and cloud engineering teams, and address or escalate tickets as appropriate.

• Execute changes and updates outside of London and US business hours to support global operations.

• Perform quarterly vendor reviews with key vendors serving the APAC region.

• Provide assistance to server and network teams in managing and supporting the infrastructure across the APAC region.

• Participate in routine maintenance activities and contribute to global business-as-usual (BAU) infrastructure modifications, including the implementation of infrastructure upgrades, application of patches, and adjustments in configurations.

• Lead the execution of disaster recovery testing protocols specific to the APAC region, ensuring readiness and resilience.

• Offer on-call support for addressing critical infrastructure issues that arise

• Commit to attending global team meetings weekly – where possible, outside of regular business hours, to align with different time zones, facilitating better integration and collaboration with the global server and network teams.

• Your role may require you to interact with other JHI offices, employees and third parties based in different time zones, outside of core business hours, such as the UK, USA and rest of APAC.Carry out other duties as assigned

What to expect when you join our firm

• Hybrid working and reasonable accommodations

• Paid volunteer time to step away from your desk and into the community

• Support to grow through professional development courses, tuition/qualification reimbursement and more

• All-inclusive approach to Diversity, Equity and Inclusion

• Maternal/paternal leave benefits

• Complimentary subscription to Headspace – the mindfulness app

• All employee events including networking opportunities and social activities

Must have skills

• Proven experience in infrastructure engineering, covering servers, networking, and cloud technologies.

• Ability to work independently with a broad skill set across multiple IT disciplines.

• Strong problem-solving skills and the ability to identify and address user-specific issues in the APAC region.

• Familiarity with managing Cisco UCS servers, VMs in VMware, patching ESXi hosts, extending disk space on servers, performing backups and restores, and ensuring optimal performance of the Citrix environment for APAC users.

• Basic understanding and capability to make firewall changes and manage network configurations.

• Excellent communication and collaboration skills, essential for working in a global team environment.

• Familiarity with reviewing infrastructure-related invoices, ensuring accuracy and cost-effectiveness in the APAC region.

• Experience in managing incidents and participating in an on-call rotation, demonstrating the ability to handle critical issues efficiently.

• Possess extensive knowledge in various IT domains, including but not limited to servers, networking, VMware technologies, and backup/recovery strategies.

Nice to have skills

• Experience with Cohesity for data management and backups.

• Willingness and ability to travel within the APAC region as needed for the role.

• A proactive approach to seeking out service process improvements and contributing to the design and continuous enhancement of our infrastructure.

• Skills in creating and maintaining technical documentation and training materials, which help streamline processes and knowledge sharing.

• Interest in or current engagement with learning Azure cloud management to broaden cloud infrastructure skills.

• Enhanced system monitoring and alerting capabilities, aiding in the proactive management of the infrastructure.

• A commitment to continuous learning and improvement, showing a dedication to staying abreast of the latest technologies and methodologies in infrastructure engineering.

Potential for growth

• Mentoring

• Leadership development programs

• Regular training

• Career development services

• Continuing education courses

You will be expected to understand the regulatory obligations of the firm, and abide by the regulated entity requirements and JHI policies applicable for your role.

At Janus Henderson Investors we’re committed to an inclusive and supportive environment. We believe diversity improves results and we welcome applications from all backgrounds. Don’t worry if you don’t think you tick every box, we still want to hear from you! We understand everyone has different commitments and while we can’t accommodate every flexible working request we’re happy to be asked about work flexibility and our hybrid working environment. If you need any reasonable accommodations during our recruitment process, please get in touch and let us know .

Who are we?  

Humanforce’s vision is to make work easier and life better for frontline and flexible workforces. 

Humanforce provides the market leading, best-in-one human capital management (HCM) suite for frontline and flexible workforces - without compromise. Our employee centred, intelligent and compliant HCM suite is highly integrated and composable, and consists of Workforce Management (WFM), HR, Payroll, and Wellbeing.  

Humanforce has built strong foundations since its founding in 2002. We help over 2300 customers and almost 1 million employees under management in 30+ countries, across a wide range of industries, including aged, child and health care; education; hospitality; retail; local government and more. Today, we have offices across Australia, New Zealand, United Kingdom, North America and the Philippines.

Customers choose Humanforce because we enable them to deliver an exceptional employee experience, build a compelling employee value proposition, and connect the flow of the world’s talent with the growth, productivity and efficiency objectives of frontline and flexible workforces. 

Who you are

We are seeking a dynamic and self-driven Senior Data Engineer with a genuine passion for data and a commitment to achieving impactful results. Armed with a solid technical skill set and exceptional problem-solving abilities, you excel in collaborative settings and relish being part of a diverse team. You confidently take the lead on key data engineering projects and take pride in crafting robust, scalable, and efficient solutions. Your unique talent for merging innovation with practicality positions you as a vital asset in the development of a real-time, customer-focused analytics product.

What you’ll do

• Create and sustain a highly scalable and efficient data warehouse tailored for customer-facing analytics.
• Design, maintain, and deploy dbt core along with dbt pipelines for effective data transformations.
• Craft and execute solid data extraction and loading mechanisms utilising Streamkap.
• Boost the performance of ELT pipelines with a focus on optimising query speeds.
• Establish a robust data governance framework to uphold data quality and consistency.
• Work in close partnership with data scientists, software engineers, DevOps, and DBAs to drive cross-functional initiatives.
• Ensure the integrity, reliability, and security of our data engineering architecture.
• Oversee and troubleshoot data workflows to ensure smooth and uninterrupted operations.

What you’ll need

• At least 5 years of experience in data engineering or a related discipline.
• Adept in SQL and Python.
• Proficient in constructing and managing data pipelines (such as dbt core).
• Familiar with cloud technologies (like AWS).
• Experienced in administering and architecting relational databases.
• In-depth knowledge of AWS cloud services for data engineering and analytics.
• Practical experience in database administration and optimisation techniques.
• Strong grasp of ETL/ELT processes and pipeline development.
• Exceptional problem-solving abilities with a knack for independent work as a self-starter.

Some ‘nice to haves’

• A strong background in software engineering or development.
• Proven experience in an Agile environment.
• Familiarity with Infrastructure as Code tools (such as CloudFormation and Terraform) and CI/CD practices (like GitHub Actions) is a definite plus.
• Knowledge of real-time data replication tools and processes.
• A solid understanding of advanced data transformation techniques and strategies for query optimisation.
• Experience in constructing data systems for business intelligence and analytics within enterprise environments.

Our values  

• We are bold  
• We are all in  
• We are customer obsessed  
• We do what we say  
• We are good humans  

Our approach to flexibility  

We are passionate about people making their own decisions about where and when they work. Our aim is to facilitate hybrid working (mix of in the office and from home) where possible to support our people to be effective, empowered, and productive to achieve both their career and personal goals. Because we recognise that working flexibly means different things to different people, flexible working exists in many forms. 

Benefits 

• A flexible working environment  
• The opportunity to be part of a fast-growing tech company   
• A focus on development with access to Go1 learning   
• Paid parental leave and Quarterly Wellbeing Days   
• Employee talent referral scheme (know great people, be rewarded)   
• A fun and friendly culture working with passionate and talented people   
• A work environment where you can genuinely improve the world of work! 

We are a diverse and dispersed organisation and are actively looking to grow our team with individuals from all diverse backgrounds. We encourage applicants from all backgrounds, cultures, ages, genders, neurodiversity, religions, sexual orientations, and experiences to apply.  

We are a 2024 Circle Back Initiative Employer and commit to respond to every applicant

First Focus is Australia's best mid-market Managed Service Provider, bar none. We are growing fast and now have over 270 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to win new clients and evolve our solutions.

We pride ourselves on being a genuinely great place to work, with a dynamic culture, clear vision and strong leadership. We only hire the best people and are looking for an exceptional IT professional with a deep understanding of both Managed Services and the needs of mid-tier clients.

We are looking for the best Unified Communications Engineer in Australia. Why would such an amazing person consider coming to First Focus? What makes First Focus better than where you are today?

• We understand the challenges of UC specialists and work with you and our clients to make sure you still get the time and the opportunity to train and develop
• We seek the best clients for our team to work with as well as the best people to support our clients
• We know that great IT Engineering professionals value different things to field support (for example) - daily variety, great customer relationships and new challenges
• We find and retain the best. Best Service Desk, best Account Management, best Project Manager, best team!

Role

To be the right person for this role, you will have significant experience within the telecommunications industry and unified communications and have developed competence in a range of Unified Communications technologies. Specifically, you will have exposure to Mitel and be looking for your next big step. This role will give you the time and opportunities to grow your career.

In this role you will:

• Be involved in the scoping and delivery of UC solutions for SME and mid-sized customers
• Provide onsite and remote support for voice infrastructure and associated technologies
• Troubleshoot and resolve a wide range of Unified Communications problems
• Work with engineering teams on escalations of complex ongoing issues
• Contribute to on-prem and cloud deployments
• Resolve issues within IVR call flow scripting
• Write and update technical documentation/Knowledge Base articles

To be successful in this role, you'll need:

• Solid technical understanding of the telecommunications space, particularly Unified Comms
• Significant exposure to leading UC vendors, ideally Mitel, although Avaya, Cisco etc would be considered
• Exposure to the some of the following technologies:
  • VMWare vCenter/ESXi
  • MiVoice Business
  • MiCollab and MiVoice Border Gateway
  • MiContact Centre Business
  • Networking (DHCP, Vlans, HP Switches, Meraki)
  • SIP Trunking/Devices
  • Fax over IP (FoIP)
• Have some exposure to cloud-based UCaaC solutions like Teams and Zoom
• Familiarity with SBC, ideally in Ribbon or Audio Codes would be viewed very favorably
• Be a self-motivated, autonomous team player - At First Focus we win together
• Be someone who demonstrates dedication coupled with a results-focused mindset
• To be a great communicator possessing outstanding spoken and written English skills

First Focus’ values are based around keeping everyone informed, aligned, supported, and rewarding performance. Some examples of this include:

• A competitive salary is on offer coupled with a broad range of other benefits
• All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors
• First Focus understands the importance of flexibility for a satisfying work-life balance, which is why we offer hybrid working arrangements
• ‘Never Stop Growing’ is deeply imbedded in our DNA - we offer 10 paid study days a year and support employees towards certifications and qualifications - we will not only pay for the exams you pass but will also give you a pay rise for achieving certs (conditions apply, of course)
• Staff are encouraged to take advantage of our weekly internal training sessions and library
• Opportunities for personal and professional development with our FastTrack mentor program
• We have our very own MAD (making a difference) Council, focusing on equality, charity, and the environme
• Regular social events and a great team culture!

First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.

• Translation: Translate website content and CRM system interfaces from English to Japanese, ensuring accuracy, cultural appropriateness, and usability.

• Market Research: Conduct detailed research on the local Japanese-speaking market, analyze competitors' activities, identify business opportunities, and provide actionable insights tailored to specific regions.

• Lead Generation: Acquire leads through various channels, including online platforms, industry events, and networking.

• Relationship Management: Build and maintain strong relationships with clients through regular communication and follow-up, serving as their key point of contact.

• Client Support: Provide excellent customer service to clients, addressing their inquiries, concerns, and issues promptly and professionally.

• Cross-Functional Collaboration: Work with the marketing team to develop and implement strategies tailored to the Japanese-speaking market.

• At least 5 years of similar experience in the financial industry (consultation for candidates without experience available).

• Proven experience in winning awards such as President's Awards or achieving sales-related accolades.

• Previous experience at a consulting firm with the ability to share growth metrics or achievements for client accounts.

• Native Japanese speaker with fluent English communication skills.

• Experience with marketing research and analysis is preferred.

• Experience in customer service or client support is an advantage.

• Ability to work flexible hours to accommodate the Japanese market.

• Valid work visa for long-term employment, without the need for sponsorship.

• Positive, collaborative attitude and ability to work well in a team environment.

As our West Footscray based SOC Operator, you’ll be responsible for assessing, analysing, and responding to incidents related to physical safety and security for NEXTDC. Here you’ll play a critical role in maintaining the security of NEXTDC data centre facilities and be responsible for monitoring security systems, responding to incidents, and collaborating with internal and external stakeholders to mitigate threats and vulnerabilities.

You’ll have daily use of tools/systems (e.g. access control, CCTV, AI based risk feeds) to detect impact to our people, products, property, customers, or brand image and alert the appropriate response stakeholders. In addition, you’ll personally have a strong commitment to security with excellent attention to detail, and the ability to work effectively in a dynamic and high-stakes environment. 

Working arrangement: 4 on 4 off roster – both day night rotation 

In this role you’ll see yourself:  

• Continuous remote monitoring of our security systems, including CCTV, intrusion detection systems and access control systems, to identify and respond to security threats and incidents. 
• Respond promptly to security incidents, including alarms, breaches, and unauthorised access attempts following NEXTDC Incident Management Process. 
• Escalate incidents as necessary and co-ordinate with necessary bodies.  
• Maintain operational logs, conduct daily shift checklists, handover reports, and incident reports. 
• Maintain detailed records of security incidents, actions taken, and ongoing security activities. 
• Facilitate audit requests from internal and external stakeholders providing detailed information and reports as required. 

About you: 

• Proven experience in a security related role, preferably within the data centre or critical infrastructure environment. 
• Knowledge of security systems, including CCTV, access control, and intrusion detection. 
• Ability to diagnose problems quickly and foresee potential issues. 
• Strong communication and interpersonal skills, with the ability to articulate concepts and ideas clearly to stakeholders at all levels. 
• Ability to respond quickly and calmly to emergencies and stressful situations exercising proper judgment and decision-making skills. 
• Ability to work 4 on 4 off roster – both day night rotation