• 3-month contract with part-time hours ranging from 29 to 36 per week - predominantly WFH
• Primarily evening shifts from 1:15 pm to 9:00 pm, covering Monday to Sunday, with some early morning hours from 5:45 am to 1:30 pm 
• Salary range of $63,000 to $69,000, plus Super 
• Join a values-oriented Human Rights Organisation 

About Us: 

Melba has been supporting the Victorian community for over 50 years. What began with three families in search of a different kind of day support for their children with disabilities, has become a mission to open a world of opportunities for people to live fabulous lives of their choosing. The human rights of the people we support are at the centre of everything we do. 

About the Role: 

As the Shift Replacement and Casual Workforce Coordinator, you will be responsible for managing day-to-day shift coverage for individuals supported by Melba. Key duties include providing accurate support information to direct support staff, ensuring precise entry of shift data into Melba’s CRM systems, and contributing to operational efficiency. 

Responsibilities: 

• Utilise various CRM and rostering tools to fill vacant shifts promptly 
• Prioritise workload effectively to efficiently fill shifts, promptly responding to emails and calls within a dynamic team environment 
• Accurately input shift times and employee details into CRM systems 
• Provide timely and detailed information to operational teams 
• Offer comprehensive handover notes at the end of each shift 
• Regularly utilise Microsoft Office Suite for tasks such as emailing, data entry, and file management 
• Foster positive relationships with internal and external stakeholders 

• Participate in team meetings and activities to promote collaboration and inclusivity 
• Identify and implement process improvements to maintain operational excellence 
• Adhere to established processes and workflows, modelling positive work practices 
• Uphold the human rights of individuals supported by Melba, ensuring their safety and well-being 

Qualifications and Experience: 

• Previous experience with CRM and rostering systems 
• Strong administrative background with the ability to schedule shifts efficiently 
• High attention to detail and accuracy skills 
• Adaptability to changing environments and systems 
• Strong problem-solving abilities and sound judgment 
• Consistently meet SLAs and team KPIs 
• Effective organisational and time management skills 
• Proficiency in Microsoft Office Suites, particularly Excel 
• Positive, committed, collaborative, flexible, and resilient 

Requirements: A current NDIS Worker Screening and Working with Children Check (we can support you through the process of obtaining one or both checks if you don’t already have them). 

Why Join Us? 

• Flexible work arrangements with predominantly remote work and occasional in-office days 
• Join a supportive and collaborative culture where your contributions make a real impact 

• Enjoy onsite parking and other benefits 
• Access to Not-for-Profit Salary Packaging benefits 

Ready to Make a Difference? 

Click "Apply" now and submit your resume. We look forward to meeting you! 

We are an equal opportunity Employer and aim to ensure every individual is treated with dignity and respect regardless of their cultural background, ability, ethnicity, gender identity, sexual orientation, spirituality or religion. 

First nations people; people from culturally and/or linguistically diverse backgrounds and people with a disability are strongly encouraged to apply. 

About OES

OES is a vibrant and values led organisation, and we are passionate about enhancing lives through education. We work with university partners, training institutes, and professional bodies worldwide, to develop and enable immersive and engaging learning experiences. We empower our teams to be student focused, innovative and embrace change with a growth mindset to ensure we achieve our vision of being the world’s most impactful enabler of education. We encourage our people to grow and develop through teamwork and a diverse range of projects, programs and challenging work. We trust our people to deliver, so when you work with OES, you will join a team who are empowered to impact every day.

The Opportunity

The Student Enrolment Administrator will be responsible for a range of functions contributing to the effective support across our Higher Education Sales Teams.

The role is broad in scope and requires a high degree of initiative, attention detail and self-management to deal with the full range of activities related to the student enrolment. The primary role is to support the Sales Consultants through assessing the documentation for each enrolment to ensure they meet the entry criteria.

The role requires provision of timely and accurate document review to enable the consultant to complete the offer of enrolment.

About You

To be successful in this role you will have:

• Exceptional attention to detail
• Demonstrated experience in an administrative role which required coordination of a range of functions and provision of advice about, and interpretation of, policies and procedures, preferably in a tertiary education institution

• A demonstrated commitment to exemplary customer service principles and the ability to be flexible and responsive
• Evidence of being a hands-on self-starter with a solution-focused attitude to problem solving
• Demonstrated high level computer literacy including the use of e-mail, word processing, spreadsheet, and database applications and the demonstrated capacity to learn new programs
• Excellent interpersonal communication skills to facilitate the provision of advice and support required by both staff and students
• Excellent written communication skills
• Ability to communicate and work effectively in a team environment
• Tertiary qualification, or substantial progress towards the completion of a tertiary qualification is highly desired

What’s in it for you?

Along with joining a passionate, energetic and highly skilled team, this role will allow you to gain exposure to many growth and development opportunities. OES offers a hybrid, flexible approach to work, where we work 2-3 days from our state-of-the-art Cremorne office, and the rest from home (or wherever you choose!). Breakfast, snacks, table tennis, Nintendo Switch are all available in the office, as well as an in-house massage therapist and weekly staff drinks. Ultimately, you will be joining a values-driven, collaborative business where your creativity and innovation will be nurtured and celebrated.

If this role is of interest, please apply now with your updated CV.

Based in North Sydney, this highly valued role is a fantastic opportunity to utilise your strong administration skills & accounts background in this autonomous role. You'll be supporting a driven and dynamic team on an exciting commercial portfolio within a fast paced, collaborative, and supportive environment. 

Some of your key responsibilities will include:

• Manage payment queries, complete outgoings reconciliations, and resolve payment disputes.
• Update and process data into relevant accounting and lease administration database.
• Validation and review of lease documents.
• Manage change of landlord and payee details including validation and system updates.
• Administer accounts payable and receivable functions relating to rent, outgoings, and other property expenses.
• General liaison with client and suppliers.

Imagine a world powered by everyone’s full potential.

Picture everyone having fair access to higher education, enabled by admission processes that allow applicants to be seen for their full potential, including lived experiences, cultural influences, values, and soft skills.

In that world, higher education programs are also enabled with technology that streamlines complex operations and delivers analytics and insights that can increase student and program success.

That’s what we’re building at Acuity Insights.

Right now, we do it with our admissions assessment products (Casper & Duet), program management products (One45 & MSPE Builder), and our data integration platform (Analytics).

These products help schools discover, select, train, and graduate future doctors, nurses, teachers, engineers, business leaders, and other professionals who reflect the diversity of our communities and bring skills like empathy, integrity, resiliency, and professionalism into the workforce.

Acuity Insights is at a new growth stage. Our roots are planted firmly in health sciences and medical education. We are exploring and expanding into engineering education, business schools, and other professional disciplines.

You now have a chance to be part of that scaling journey when you join our team as an Applicant Support Administrator to empower applicants with the support and information they need to prepare for and complete the Casper admissions test.

The Applicant Support Administrator position is a remote, full-time individual contributor role based in Australia. It reports to Gregory Wong (Manager, Operations - Support) in Toronto, Canada. The Support Team currently has team members in Vancouver, Calgary, Montreal and Toronto, Canada, and in Melbourne, Australia. 

Opportunity & Impact

As an Applicant Support Administrator on the Casper Operations Support team, you'll help support our most widely used product, Casper.

Casper is a soft skills test used in the admissions process of hundreds of academic programs globally, including teacher's colleges, engineering, and medical schools. Over 140,000 applicants take the test every year. 

Applicants depend on your work to help them take the test, and their test results empower schools to make informed admissions decisions. That means your work will significantly influence the academic and career paths of thousands worldwide.

In this multi-faceted role, your day-to-day will consist of various supporting activities and tasks, like answering applicant inquiries or assisting with requests from our Support Agents or Customer Success team.

As our Support team members move toward specialized focus areas, you also will become the Casper Operations Support team’s go-to person for Special Test Arrangements.

Special Test Arrangements

In this role, you will lead the support for applicants with disabilities, functional limitations, or temporary medical conditions who need additional time, assistive software, assistive personnel or other arrangements when taking the Casper test. You’ll enable a test experience that meets their unique needs so they have a chance to pursue the education they want.

You get to directly support 1% of all applicants taking the Casper test across all programs and geographies, owning the queue of incoming submissions and responding to the majority of special test arrangement requests, an average of 1,200 submissions a year.

The work entails processing and parsing technical documents, understanding the nature of the requests and identifying deficiencies in documentation or unreasonable demands while protecting the confidentiality and privacy of applicants. 

You'll collaborate with applicants to finalize their special test arrangements, ensuring compliance with our policies. Occasionally, you'll liaise with other team members, including Security and Product teams, as well as external medical professionals and the applicant’s parents, to navigate unique situations. Your evaluations and decisions regarding applicant requests will be informed by their individual circumstances and recommendations from qualified professionals.

Test Support

As an Applicant Support Administrator, you will also immerse yourself in the Casper test experience and help with the behind-the-scenes work involved in scheduling and setting up tests. That includes preparing technical support and personnel and coordinating contract support agents and proctoring teams.

You also get to provide live test support a few times a month. This involves directly assisting applicants with questions and troubleshooting, guiding Test Support Agents and proctors on processes and effective communication, and handling escalating and complex incidents.

Process Optimization

Right now, we’re at the start of a new growth phase, giving you a chance to impact how our test support infrastructure and processes evolve directly and are optimized to support a higher volume of applicants this fiscal year.

Leveraging your drive to challenge the status quo and interest in continuous improvement, you will seek and identify opportunities to streamline and automate our support operations, explore and experiment with solutions, and lead your initiatives to implement new tools, processes, and policies.

An example improvement project includes developing a more robust special test arrangement request review process that ensures qualified medical oversight. Another initiative is collaborating with the Product and Security teams on opportunities for system enhancements to reduce the manual workload involved in processing each request.

As a contributor on the Support team, you'll represent the voice of the applicants and gather and share their feedback, insights, and concerns with our teams. You'll also anticipate and communicate the impact of product and process changes on applicants and advocate for their needs to drive improvements in the Casper test experience.

Measurements of Success

Your success at Acuity Insights is measured by two key metrics: ensuring 100% of special test arrangements are processed on time and Applicant Satisfaction Score, which you share with other Casper Operations team members.

You’ll know you are meeting performance expectations in your role when:

• 100% of requested special test arrangements are processed on time and ready for the applicant at their test time. 
• The Casper Operations Support team maintains an Applicant Satisfaction Score of >6/7.
• Your contributions to streamlining and automating support operations help increase the team’s overall capacity to spend time on other high-value, high-impact strategic initiatives for the business.
• Peers, collaborators, and leaders you support and collaborate with across other functions, like Customer Success, feel and recognize the impact of your work.

Working Hours

2-3 days per week, your hours will be:

• 7 am to 3 pm AEST (5 pm to 1 am EST) to facilitate meetings with Canadian team members and, plus on occasion, participate in live test support.

The remaining 2-3 days per week, your hours will be:

• 9 am to 5 pm AEST (7 pm to 3 am EST)

To thrive in the role, you:

• Bring some professional experience in a role with an administrative focus doing work that includes reviewing and processing documentation, handling personal information protected by privacy laws, or communicating about sensitive topics. 
• Consider yourself an expert at organizing chaos and creating structure around you. You skillfully maintain your digital workspace, manage details, time, and resources, prioritize tasks and responsibilities, and have a plan to meet deadlines and goals. 
• Have helped coordinate or spearhead operations-related projects from initiation to completion, for example, implementing a new tool, process or standard involving multiple collaborators and stakeholders.
• Naturally compassionate and adept at balancing empathy and high operating standards when navigating situations and leading conversations that bring out emotions. 
• Are digitally savvy and a quick learner on new software, enabling you to function and collaborate well in a remote-first work environment
• Are an operator at heart with an inclination to streamline processes and maximize efficiency. 
• Are growth-focused with a learner's mindset. You embrace candid, constructive feedback to develop yourself professionally and personally and relish learning new technology and applications.
• Don’t mind covering odd hours (evening and weekend tests) and are open to working on a weekend with time in lieu.

To thrive at Acuity Insights, you are

• Caring toward people. You take the time to listen and understand, encourage, and provide helpful feedback that can foster growth in others.
• Curious by nature. You are open-minded, like asking questions, exploring, experimenting, and learning new things.
• Driven to learn and problem-solve, both independently and with collaborators. You are solutions-oriented and continuously seek to improve your skills, methods, and practices, and support others. 
• Adaptable and drawn to startup-like environments where you can help build, innovate, and initiate and own projects that drive positive change.
• Autonomous and resourceful, you are at your best when you handle your work and time independently and proactively seek support when you get stuck or need feedback.
• Self-aware, with an understanding of your strengths and where you have growth opportunities.
• Motivated by purposeful work that resonates with your values and interests serves the greater good.

Selection Process

To ensure an equitable and inclusive process, all candidates will receive equal consideration for an interview, whether applying, introduced as a referral or contacting the manager or recruiter directly.

We look at every resume.

Your application is evaluated based on your professional experiences, how you’ve applied your knowledge and skills to make an impact, and the personal qualities you demonstrate.

You must reside in Australia and be eligible to work there to be considered for an interview. 

Interview Process

Our interview process is designed to be a two-way discovery and create space for meaningful conversations.

We want to learn who you are as a human & professional, understand your experiences, assess your skills, and ensure alignment with our mission, values and business needs.

We encourage you to be curious and ask insightful questions throughout our conversations.

Here are the steps you can expect:

• Review & Selection. A human, not an AI, reviews your resume and assesses your experience and application responses against our hiring criteria.
• Intro Conversation with Recruiter. If selected, you’ll have a 30-60 minute phone call to share your background and professional interests and learn more about the company, team, role and compensation.
• Communication Proficiency Assessment. On your own time, spend up to 20 minutes on a shortened version of our situational judgment test, Casper, to help us assess your communication approach and English language proficiency.   
• Meet The Manager & Local Team Member. Have a 45-minute video call with your potential future manager, followed by a 45-minute conversation with an Australian-based team member to discuss relevant experiences and learn more about the function, team and day-to-day of the role and working for a Canadian company from Australia. 
• Meet The Team. Connect with 2 more future peers and collaborators in 1-on-1 video conversations, each 30 minutes long, and learn more about the team, role, and life at Acuity Insights.
• Wait For a Decision. The Hiring Manager consolidates and evaluates feedback from the team to make a hiring decision within 2-4 days.
• Receive an Offer / Reference Check. If you're a good fit for the role, team, and company, we'll invite you to an offer conversation. The offer is contingent upon the completion of a reference check.

Compensation & Benefits

• Work remotely. Enjoy the freedom and flexibility of working from anywhere within Australia.
• Fair pay. Get paid fairly for your work with a salary aligned to your role, skill level, and job responsibilities, informed by internal pay equity and market data.   
• Investment in your growth. Access a $3,000 yearly budget for professional and personal development.
• Flexible paid time off. Enjoy two weeks of disconnected vacation at year-end, self-directed vacation time, extra Fridays off throughout the year, and time off to during medical, family, or mental health situations without financial worry.
• Company equity. Become a partial owner of Acuity Insights when you join, sharing in long-term value creation and financial success through our employee stock option plan.
• Support for holistic wellness. Access a stipend of $500 per year to use on a mental health platform membership of your choice (for example, BetterHelp or Inkblot).
• Hardware & workspace equipment. Receive a Mac laptop, extra monitor and other workspace equipment needed for your home office.

About Us

Acuity Insights is a Canadian company founded in 2014.

Our first product (Casper) was invented by Dr. Kelly Dore and Oncology Professor Harold Reiter to improve the admissions process at McMaster University's School of Medicine in Ontario. They recognized that traditional entrance exams and cover letters were biased and lacked insight into applicants' emotional intelligence and professionalism and built a test to assess those skills.

We acquired One45, a medical education software company, in 2021. The acquisition expanded our product line with two new products (One45 & Analytics) and doubled the size of our team.

Behind Acuity Insights today, you'll find a team of 130+ caring, curious, and driven individuals collaborating remotely across Canada and some international locations.

It’s a team that actively fosters a culture and builds an environment where everyone feels included, respected, valued, and well-supported and has the energy to bring their full potential to work.

The presence and representation of a wide range of identities, backgrounds, and perspectives on our team is a strength. Our diversity fuels our ability to innovate, helps us build and evolve our market-leading products, contributes to a healthier work environment, and enables us to build a sustainable and capable organization to deliver the business outcomes we want.

We encourage individuals from non-traditional backgrounds or historically marginalized and underrepresented groups to explore and apply to our open roles.

Thanks for your interest in Acuity Insights as your potential new workplace!

We are looking for an experienced and proactive Accounts Receivable Officer, or as we like to call you an AR Control Specialist, to manage the accounts receivable process for our Out of Home accounts. You will be responsible for negotiations, aged debt collections, and managing a high level of invoices meticulously, with the ability to problem solve creatively. This is a permanent full-time position based in our North Sydney head office working Monday to Friday with flexible starting times (between 8-10 AM) and 2 days of WFH flexibility!
Are you up for this challenge? 

In this role, you will:

• Manage debt for our Out of Home sales channels on a national level, with a focus on following up on and receiving payments to overdue invoices
• Liaise with customers via email and/ or phone in a timely and accurate manner
• Communicate details to customers and comply with any requests for additional information to receive payments, reconcile accounts, and to provide solutions to any problems that arise
• Manage disputes with customers and build relationships with internal and external stakeholders