In this role you will:

• Providing quality service to guests by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
• Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis. 
• Positively respond to all queries (both internal and external), redirect to departments as required.
• Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis. 
• Proudly promoting the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling.

The Workforce Specialist at Alternaleaf will manage the contractual obligations of our team of 100 independent contractor doctors. This role involves enforcing performance standards, ensuring availability, maintaining contract inputs to guarantee clear Service Level Agreements (SLAs) and adherence to standards, and working with People and Clinical Support teams on performance management of doctors. You will work both individually with doctors and collectively, with a team of specialists to build a best-in-class cohort management system. 

Key Responsibilities:

• Contract Management:
  • Oversee and manage the contractual obligations of independent contractor doctors
  • Ensure all contracts are up-to-date, compliant with regulations, and accurately reflect the terms of service
  • Maintain clear and concise records of all contractual agreements and modifications
• Performance Standards:
  • Enforce performance standards and availability requirements as per the contracts
  • Develop and implement mechanisms to monitor and evaluate doctor performance against SLAs
  • Identify and address any non-compliance or performance issues promptly
• Operational Stream Responsibilities:
  • Work within the wider doctor team to support operational efficiency and effectiveness
  • Manage all non-clinical responsibilities related to the independent contractor doctors
  • Collaborate with other operational teams to ensure seamless integration of services
• Workforce Management:
  • Build and maintain a best-in-class contingent workforce management solution
  • Develop clear dashboards for monitoring doctor performance and availability
  • Find innovative ways to surface performance data to doctors for self-regulation and improvement
• Data and Reporting:
  • Develop and maintain dashboards to monitor and report on key performance indicators (KPIs)
  • Provide regular reports to the Head of Doctors and other relevant stakeholders
  • Use data insights to drive improvements in performance and adherence to SLAs
• Collaboration and Communication:
  • Work closely with the Head of Doctors and other team members to ensure alignment of goals and objectives
  • Communicate effectively with independent contractor doctors to clarify expectations and provide feedback
  • Foster a collaborative and supportive environment within the doctor team
• People and Clinical Support Coordination:
  • Work with the People team and Clinical Support teams to terminate and offboard doctors who are not meeting performance standards
  • Ensure a smooth transition and maintain clear communication during the offboarding process
• Team Collaboration:
  • Be part of a team of contract administrators working collectively to build a best-in-class cohort management system
  • Collaborate with fellow contract administrators to share best practices and standardise processes
  • Contribute to team meetings and strategy sessions to enhance overall contract administration and doctor management
• Continuous Improvement:
  • Stay abreast of industry best practices in contract administration and workforce management
  • Identify opportunities for process improvements and implement solutions to enhance efficiency and effectiveness
  • Encourage a culture of continuous improvement and professional development

Our Group Charter team based in Brisbane are extremely busy managing a high number of bookings and require an administrator to help assist them on a temporary basis 

Duties of this assignment will include but are not limited too: 

• Data entry into our IBOS system (CRM) 
• Adding and managing live requests into organised spreadsheets 
• Report and maintain information about flight updates and issues 
• Complete flight documents for confirmed charters 
• Assisting with any other ad-hoc administration 

We are seeking an Associate Director to National Director level valuation professional to specialise in the Commercial Office asset class. You will work closely with our highly respected QLD & National Valuation Team, with the opportunity to value some of Brisbane’s largest assets.

An opportunity like this is rare, you will be given the full support by our National Team to become one of Queensland’s Leading Commercial Office Valuers.

Key Responsibilities

• Lead business development activity for the Office asset class in Queensland
• Proactively drive team culture in line with our Values and Mission Statement
• Enhance the customer experience, ensuring we always deliver memorable service
• Identify trends and opportunities to expand our business and lead our industry into the future
• Provide a specialised property valuation and advisory service within established parameters
• Target marketing initiatives and client engagement strategies
• Manage client delivery platforms
• Undertake valuations within own sector / market
• Maintain commercial property market awareness
• Extract and appropriately analyse comparable transaction evidence
• Seek and refer opportunities to other geographic locations and product lines
• Actively participate in product line meetings, seminars, and workshops
• Meet individual and team budgeted revenue monthly and follow up debtors
• Complete necessary documentation to enable timely and accurate invoicing
• Mentor and support junior team members in their career development