Your New Role

The Systems Engineer will be accountable under general direction to manage complex activities and tasks relating to requirements development, system definition, design and development, integration, verification and validation. The role will support planning, organization, integration and delivery of complex systems engineering services and products.

The program of work has multiple projects which range in size.  The successful candidate may be required to work across one or more of these projects.

The role will focus on several key activities including but not limited to:

• Work with project managers, product owners, business analysts and senior customers on the design of integrated ICT solutions that support organizational outcomes within the constraints of a technology roadmap.
• Provide technical expertise to enable the configuration of system components and equipment for systems testing.
• Collaborate with technical teams to develop and agree implementation plans and reports on progress.
• Support the analysis of complex systems and apply engineering expertise to identify and recommend courses of action.
• Resolve issues and or problems that arise during the course of capability development projects.
• Assist in the continuous improvement process by developing and enhancing procedures, and working cohesively and flexibly with the broader project team, key business partners and stakeholder groups.
• Configure tools and/or creates scripts to automate the provisioning, testing and deployment of new and changed infrastructure.

Welcome to Centorrino Technologies, the ultimate destination for tech enthusiasts! We're not just any workplace, we've been certified as a Great Place to Work and ranked 23rd in Australia's Best Workplaces 2022, and now we've been rated as the coolest Best Place to Work in Tech 2023! With a team of over 260 tech wizards, we're constantly pushing the boundaries and working at the forefront of the tech industry in Australia and NZ.

Our CEO Adam Centorrino is dedicated to customer service, having won the Customer Service Executive of the Year award twice, and we've also won an incredible 10 consecutive Australian Service Excellence Awards! We're not just focused on our customers, we prioritise our employees too. With flexible work culture, growth opportunities, wellness benefits, and an inclusive workplace culture, we're dedicated to making sure our team members are happy.

Now, enough about us – let's talk about you. We're expanding our dream team, and we're on the hunt for a key role to join our Professional Services Team.

Here’s what you’ll be doing:

• Level 3 build, manage and troubleshoot infrastructure: Virtual Machines, Virtualisation Platforms and Shared Storage
• Working in a Team to deliver timely and quality outcomes
• Develop cutting edge technical strategies and build automation for the work where possible
• Ensuring documentation and procedures are always up to date

Here’s what you’ll bring:

• At least 5 years’ experience in similar client facing role, preferably in a Managed Services environment
• Manage and maintain virtualised environment, including Active Directory, VMware, Backups and Azure (both in house and vendor hosted environments 200+ VMs
• Manage user security administration via Active Directory and supporting security tools
• Undertake technical system administration activities as required
• Perform regular monitoring of server and network performance to identify issues and resolve faults
• Provide technical expertise on Microsoft 365 services, Teams, Azure, MFA, SSO, MDM and all Microsoft 365 features
• Proactively manage level 3 incidents and change requests within Service Level Agreements
• Documentation of processes
• Ability to build and manage Microsoft Server environments including Windows Server 2012 – 2019, Exchange Server and Remote Desktop deployments
• Advanced understanding of Active Directory
• Proven administrative knowledge of the 365 Suite including Exchange Online, Microsoft Teams, SharePoint and OneDrive
• A solid understanding of Networking protocols such as TCP/IP, DNS, DHCP and SSL Certificates
• Experience in supporting and maintaining backup solutions such as Veeam is preferable
• Experience in virtualisation technologies such as VMware and Hyper-V
• Experience with cloud technologies such as Azure
• Hands on configuration and troubleshooting of hardware like servers and shared storage devices
• PowerShell scripting experience is ideal
• Administrative experience in Linux
• Strong attention to detail and good time management skills

Certifications and Experience

• Significant local experience in a technical support environment 200+VM support
• Solid experience working with Azure infrastructure and Office365 applications
• Strong experience deploying and maintaining ICT Infrastructure
• Microsoft Azure Infrastructure administration (WVD, ASR, DNS)
• Good understanding of service management tools for event management, provisioning and monitoring
• 7+ years knowledge of Microsoft Windows Servers, Group Policy, Active Directory
• Expertise operating in Azure Cloud environment
• Expertise in F5 BIG-IP (or similar application delivery platform such as Citrix ADC/NetScaler)
• Excellent written and oral communication skills required
• Bachelor's Degree in Computer Science or related field

The following certifications would be viewed favourably:

• Microsoft Certified Solutions Associate/Expert (MCSA/E)
• Microsoft Azure Administrator certification
  

All our team members are required to obtain and maintain a valid Victorian Working with Children Check, and Police Check.

When you join Centorrino Technologies, you know you are joining an organisation that is driven by our values and innovation. We are proud to be an equal opportunity employer, and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. We encourage applications from people of all ages, disabilities, LGBTQI, First Nations people and people from culturally diverse backgrounds.

We look forward to hearing from you!

What you get to do in this role

In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.

A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.

Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.

Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.

What you get to do in this role

• Design and deploy networks based on business and technical requirements.
• Partner with project and program managers to meet overall timelines and resolution of issues.
• Operate and troubleshoot networks to identify and resolve issues quickly.
• Take a lead role in the engagement and mitigation of outage causing events or issues.
• Validate problem descriptions and perform detailed problem diagnosis; track and update problems in trouble-ticketing system.
• Perform non-critical investigations into functionality that is not working as desired.
• Engage deeply in the sustainment function to proactively analyze network parameters such as capacity and availability to ensure issues are fixed before they cause an outage.
• Review, consult and prepare for planned change introduction to production environment.
• Participate in rotating “on call” schedule with other members of the team including weekends.
• Partner with teams to plan and execute software code upgrades and device maintenance.
• Partner with the Site Reliability Engineering (SRE) team to provide mentorship and input on operational process improvements.
• Provide feedback to infrastructure architects on design issues or improvements and input into the design process for new initiatives.

Sample first 6-month deliverables

• Quickly integrate into the environment and gain a solid understanding of network architecture, organization, and process/procedures.
• Deploy capacity into a datacenter based on demand.
• Participate in incident bridges and serve as the networking engineering resource to troubleshoot and mitigate outages.
• Take ownership of a minimum of two datacenters perform all sustainment engineering functions.
• Partner with the SRE team to identify and solve one network process issue.

Following significant contract awards in our Australia/New Zealand Water business line, AECOM’s Water Infrastructure team is searching for a proven Process Engineer to join our global team of water process engineering specialists.

We’re seeking someone with a passion for technical excellence and who is looking to further develop their experience in delivering multi-disciplinary projects in a global organisation. The Water Infrastructure group provides services to a range of internal and external clients with a key focus on supporting sustainable outcomes for our clients and the communities they serve.

With AECOM’s flexibility you can base yourself in any of our offices in the Gold Coast, Sunshine Coast, Brisbane or Sydney.

What will a day in this role look like:

• As an experienced engineer, you will play a key role delivering process engineering services as part of our integrated water infrastructure team across Australia and New Zealand.
• As a key member of our team, you will support the growth of our water and wastewater treatment business through delivering great work.
• You will work with the team to deliver a range of significant national and international projects, covering the full project lifecycle from planning and investigations, concept design, detailed design and post-project completion support.
• You will have opportunities to be mentored by leaders and industry experts in our business and will in turn mentor and develop emerging engineers to shape our future professionals.