About Us

blueAPACHE is an Australian owned award-winning Managed Service Provider, recognised for the 5th year running, as Mid-Market Partner of the Year at the ARN Innovation Awards.

We pride ourselves on being a genuinely great place to work, with a vibrant culture, clear vision, and strong leadership. When joining blueAPACHE, you are joining an organisation that is driven by our core values of employee and customer experience. We are proud to be an equal opportunity employer and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences.

The Role

We have an exciting opportunities for 2 x Support Operations Engineers to join our growing Melbourne & Sydney Service Centre Team. 

We operate 4 days in the office/onsite with 1 day work from home on Wednesdays.

Provide Onsite and remote Incident resolution and fulfilment of onsite desktop activities and ensure the smooth operation of IT services for our customers.

Assisting remote resolver teams with activities that require physical presence, creating knowledgebase articles and process documents, reducing the volume of incidents by identifying and eliminating root cause through pro-active problem management process.  

Assist the projects team with deployment of new infrastructure (desk and server side) and act as the key technical representative of bA managed services. 

Setup new PC’s, phones, and mobile devices as per customers' existing documented processes and carry out the Software installation of preapproved desk side software.  

2+ years of experience working within a Service Desk or Field Services role.  

Basic understanding of IT Infrastructure with some experience including networking technologies such as routers and switches (switching, routing, VLAN, WLAN, WAN, TCP/IP, Radius, VPN).  

2+ years Active Directory, DNS, DHCP and group policy experience  

2+ years experience working with a ticket management system.  

Previous MSP/IT Services experience preferred

A valid Driver's Licence and your own transport

IT degree or Diploma

Valid Microsoft

VMWare, CISCO and ITIL certification desired but not essential.

blue APACHE continues to grow alongside some of Australia’s leading midmarket businesses, our valued clients. We continue to stay abreast of current technologies to maintain our competitive advantage, offering the opportunity to continually expand your technical expertise and provide an uncompressing offering to our clients. We recognise our people are our most significant differentiator.

• We offer options for you to interview virtually.
• blueAPACHE offers an environment to make a real difference, develop careers within a supportive and rewarding environment.
• Regular social events and an awesome culture – work with a team of experts in their field
• Health Insurance discount with Medibank
• Discounts on 1000’s of products
• Novated leasing available for all employees
• Employee Assistance Program from The Mind Room
• Ongoing training and development including paid certifications.
• Quality hardware and laptop provided.
• Employee referral programs - once you are in and you are loving it - you can refer a friend and get paid for it!

Please note, all offers of employment at blue APACHE are subject to Police Clearance Checks.

About us 

blueAPACHE is an Australian owned award-winning Managed Service Provider, recognised for the 5th year running, as Mid-Market Partner of the Year at the ARN Innovation Awards. 

We pride ourselves on being a genuinely great place to work, with a vibrant culture, clear vision, and strong leadership. When joining blueAPACHE, you are joining an organisation that is driven by our core values of employee and customer experience. We are proud to be an equal opportunity employer and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. 

 Due to continuous growth, we have an exciting opportunity for a Network Engineer to join our Professional Services Team. 

 The successful candidate will be instrumental in overseeing the effective execution of infrastructure projects that involve Firewalls, SD-WAN, Switching, Wireless, NAC and integration with Service Provider Core Network, Azure Networking and Windows AD Services.  

This role will be based in Melbourne (preferable), open to consider candidates in Sydney and Brisbane.

Responsibilities 

• Planning, designing, and executing wired and wireless network solutions, along with the assessment and improvement of current network infrastructures.  
• Delegate workload and guide project engineers to achieve successful delivery within their technical domain.  
• Provide technical guidance to new clients and collaborating closely with presales Solution Architects for comprehensive project delivery. 
• Collaborate with the Service Provider Team to support the maintenance and enhancement of the Core/MPLS network and subsequently, conduct internal training sessions for engineers as needed. 
• Establish a consistent approach to delivering common solutions by generating Effort Estimates, Guidelines & Best Practices, Testing Templates, As-built documentation, and other project artefacts. 
• Work alongside the Project Manager to develop schedules and manage variations while ensuring solutions are aligned with the design, statement of work, and scheduling milestones during delivery. Be accountable for project delivery from inception to closure. 
• Travel to customer sites for project-related tasks as needed including engaging in design discussions with potential clients 

• Minimum 5+ years in Architecture, Design, Implementation and Leading Projects with highly skilled Network Engineers specialising in Service Provider Core Network, Firewalls, SD-WAN, Switching, Wireless, NAC and integration with Azure Networking and Windows AD Services. 
• Must have current certifications in Fortinet Firewall/SD-WAN (NSE4, NSE6, NSE7), Cisco (CCNP/CCIE) and/or Aruba Switching/Wireless Stack (ACSA, ACMP) or equivalent certifications. 
• Strong knowledge and industry experience across a range of networking technologies including vendors such as Fortinet, Cisco/Meraki, HP-Aruba, and Palo Alto. 
• Strong understanding and demonstrated experience in the use of following technologies. o Next Gen Firewalls (FortiGate ‘preferred’, Palo Alto and Cisco Meraki) o Routing (FortiGate, Cisco and Meraki) o SD-WAN (FortiGate ‘preferred’ and Meraki) o Service Provider Core/MPLS network o Switching (HP/Aruba ‘preferred’, FortiGate, Cisco and Meraki) o Wireless (Aruba ‘preferred’, FortiGate, Cisco, Meraki) 
• Previous role with an IT&T System Integrator, Professional Consulting Services, Internet Services Provider, or similar organisation. 

blueAPACHE continues to grow alongside some of Australia’s leading midmarket businesses, our valued clients. We continue to stay abreast of current technologies to maintain our competitive advantage, offering the opportunity to continually expand your technical expertise and provide an uncompressing offering to our clients. We recognise our people are our most significant differentiator. 

• We offer options for you to interview virtually. 
• blueAPACHE offers an environment to make a real difference, develop careers within a supportive and rewarding environment.  
• Regular social events and an awesome culture – work with a team of experts in their field 
• Ongoing training and development including paid certifications. 
• Quality hardware and laptop provided. 
• Employee referral programs - once you are in and you are loving it - you can refer a friend and get paid for it! 

Please note, all offers of employment at blueAPACHE are subject to Police Clearance Checks. 

We have an exciting and challenging opportunity available for an experienced senior network engineer be part of a close-knit, multidisciplinary team. As a network engineer, you will be responsible for delivering projects on a nation-wide network and assisting senior network engineers with engineering, deployment and troubleshooting activities across multiple projects.

Working in a fast-paced environment in a collaborative team with broad skillsets, you will be involved in project planning, implementation and integration activities leveraging best of breed solutions. You will be able to take guidance under minimal supervision and collaborate with other technical SMEs across the organisation in delivering tangible benefits for our Customer, in an exciting opportunity to influence Defence’s ICT capability into the future.

Your New Role Will Include:

• Collaborating with other Senior Network Engineers to design and implement functional networking solutions and effectively deliver projects.
• The installation and configuration of cutting edge networking hardware, including Nexus Switches, Palo Alto & Cisco ASA Firewalls, and CitrixLoad balancers.
• Applying engineering best practices to analyse, design, develop, deploy, and support network infrastructure in a large data centre(DC) environment.
• Creating and implementing network security measures, driven by the network security design.
• Producing networking design specifications and detailed schematics for project delivery.
• Providing in-depth analysis of existing network and server configurations to produce recommendations for DC network enhancements.
• Analysing, developing, enhancing, securing and testing intricate network designs proposed in the project’s high level design.
• Developing and revising network technical documentation.
• Opportunities to maintain high levels of technical expertise in areas such as Nexus Switches, Palo Alto & Cisco ASA Firewalls, Citrix Netscaler Load balancers, Cisco Fabric interconnects.