BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 15,000 people. We’re driven by innovation and are proud that the technologies in our products and brands, like COLORBOND® steel, inspire and protect everything from hospitals and bridges to stadiums and homes.

The Opportunity

Come and discover the opportunity to join our BlueScope Distribution business in our Ballarat team as a Customer Service Officer. BlueScope Distribution is a provider of single-source product, processing and service solutions in steel and aluminium. The business supports customers in a variety of industries and works with them to help deliver projects on time and to specification.  BlueScope Distribution supports its customers by helping them find the freedom to do what they do best.

As a Customer Service Officer, you will be the face of BlueScope for our customers, ensuring exceptional service in each interaction.  Working within a friendly and inclusive team you will be a key contact for sales and service enquiries. Your can-do attitude will be on full display as you take new orders and quotations, providing product and pricing advice and manage a variety of day-to-day enquiries.  

We are excited to be offering a full-time position working Monday-Friday. You will have access to various health and wellbeing initiatives including Employment Assistance Program, Employee Real Deals and on-going learning, support and training. 

What Will You Do? 

Working with your team members, you will be a key contact for sales and service. This will see you: 

• interact with our customers over the phone and email managing quotes and queries
• follow-up on quotations and inquiries converting these into sales opportunities
• collaborate with internal stakeholders including warehouse and sales departments to ensure customer expectations and requirements are met - including product specifications, special packaging, and delivery timetable
• nurture and grow relationships with customers to uncover new business and sales opportunities
• continuously look at new ways of improving the customer experience and consistently improving the total value proposition

More About You

You will have a positive attitude combined with an eagerness to learn and provide exceptional customer experience. In addition, it would be advantageous to have the following experience and attributes: 

• effective communication and time management skills
• ability to problem solve and develop solutions 
• basic knowledge with Microsoft office and a willingness to undergo relevant training
• ability to work independently and in a team

Why BlueScope

As BlueScope continues to go from strength to strength, a career with us provides you with the opportunity to grow and be rewarded. At BlueScope, you will:

• create and deliver innovative solutions that drive transformation in our business
• make an impact that really does shape the world we live in
• keep growing through continuous learning and development opportunities
• enjoy the sense of belonging that comes from working with people who genuinely look out for one another

At BlueScope, our people are our strength, and we don’t say that lightly. We want our people to be successful, and to be safe. We offer work-life flexibility through our B-flex program and make sure our inclusive work environment welcomes people of all backgrounds. We’re passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal. And we’ll do this through Our Purpose: We create and inspire smart solutions in steel, to strengthen our communities for the future.

Come and discover us at bluescope.com/life-at-bluescope/careers.

Together we can make a world of difference.

Applications close Thursday 4th April 2024. 

Who we are looking for

The Client Administration team is responsible for ensuring accurate client cash flows details are reflected on SSGA internal systems, as well reviewing and releasing unit prices for the Trust Funds to clients. As part of the Investment Operations team, the Operations Associate is to provide accurate and timely operational support of day-to-day activities. Essential part of the role is to assist with implementation and reinforcement of the key controls within the team and providing broader assistance with daily deliverables across the team. In addition to daily responsibilities, the role also includes participation on various projects and process improvement activities.

Why this role is important to us

The team you will be joining is a part of State Street Global Advisors, one of the biggest asset managers in the world, that provides services to the world’s governments, institutions and financial advisors across the globe. With over four decades of experience and trillions of dollars in assets under management, we offer one of the broadest selections of services across asset classes, risk profiles, regions and styles. As pioneers in index, ETF, and ESG investing, we are always inventing new ways to invest.

Join us if making your mark in the asset management industry from day one is a challenge you are up for.

What you will be responsible for

As Client Administration Officer, you will

• Extensive liaison with the business in order to provide accurate and timely daily operational support.

• Work with custodian and portfolio management teams to resolve any abnormal NAV performance

• Follow a Risk excellence framework by undertaking regular reviews of operational procedures and controls and adhering to the error reporting process

• Support a culture of effective challenge to evolve daily operational processes, recommend and implement changes and deliver continuous improvement.

• Develop and maintain relationships with key internal and external stakeholders as required

• Participate as required to any new business implementation projects

• Ensure all functional procedures are kept up to date.

What we value

These skills will help you succeed in this role

• Genuine interest and good understanding of financial markets

• Strong English language skills, both written and verbal

• Strong communications and organisational skills

• Demonstrate ability to meet tight deadlines

• High attention to detail required

• Strong PC skills essential

Education & Preferred Qualifications

• Team player and self-motivated professional with the ability to work under pressure and manage multiple priorities while maintaining high quality of service

• Minimum 3 years’ experience from either an Investment Manager or Global Custodian

• Relevant degree (Finance, Accounting, Economics)

• You will have a proven track record of meeting service level expectations

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers