We're looking for a Collections officer who'll be responsible for managing a portfolio of Shift customers, in an effort to collect overdue monies for early-stage commercial accounts.  You will work with your customers to negotiate an appropriate payment plan while building strong relationships. The successful candidate will report to the Head of Collections and be apart of a team of 

What you will be doing:

• You'll perform routine collections work on overdue monies through inbound & outbound calls
• You'll Negotiate with customers to determine a resolution of defaulted loans while maintaining accurate records & relevant information
• Investigate & research accounts prior to initiating debtor contact by examining data & evaluating past collection efforts
• Contributing to a collaborate team environment is something you will have the opportunity to do on a daily basis whilst providing assistance to Senior Collections Officers

• Work together within supportive team environment

• Opportunity to contribute to Qantas Safety and further develop your data administration skills

• 12 Months fixed term contract, Mascot Location

Today, we’re busy planning for tomorrow. We look to the future to guide the way we innovate, helping us stay relevant and responsive in an unpredictable industry. We’ve always been pioneers, and we’re proud to see that spirit in our people today. Our resilience has helped us through good and tough times, and it still drives us to keep pushing the challenging expectations today. 

As an Officer Data Administration, your core responsibility will be to enter, categorise and allocate safety, health and security incident reports submitted into the Qantas Group’s Safety System (Intelex) with a high level of accuracy and in accordance with service delivery standards.  Additionally, you will perform routine and ad-hoc data quality assurance activities, and provide support in the use of the system to our safety business partners.  This is an entry level role, ideal for someone looking to kick start their career in data or technology.

You’ll have –

• 1-3 years of experience within a similar role is preferred

• Demonstrated proficiency in the use of Microsoft Excel and Office 365

• Exceptional attention to detail and a strong focus on service delivery

• Strong interpersonal skills for dealing with people at all levels of the organisation

• Experience in establishing close working relationships with peers, business partners and key stakeholders

• Demonstrated experience in the documentation of work plans and procedures desirable.

Why Qantas? 

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. 

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.  

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.

• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.

• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.

• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan. 

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.  We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.  If you have any support or access requirements, we encourage you to advise us at time of application.  Your personal information will be kept confidential in compliance with relevant privacy legislation.

Be a part of something special and play your part in the Qantas story – get in touch today.

Applications close: Monday, 8th April 2024

Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.

We have an opportunity for a suitably qualified Accounts Payable Officer to join our close-knit Corporate Finance team.

Based in our Parramatta office, this role is responsible for the processing and administration management of payment runs for our Corporate Finance team.

You will successfully achieve this by:   

• Ensure scheduled supplier invoices payments and employee expense claims are processed and approved accurately in line with the Corporate Finance operational calendar.
• Ensure refunds and adhoc transactions are processed in a timely manner and accurate manner.
• Monitoring of conjunction fees and ensuring external agencies are paid when due.
• Maintaining and performing daily bank reconciliations for accounts payable transactions.
• Understanding of GST and FBT implications of accounting transactions and review correctness of expense coding for account allocation, GST input tax credit and FBT charge.
• Ensure control outlines within Sarbanes Oxley Legislation are understood and executed.
• Partner with corporate finance team on audit / ad-hoc queries
• Involve in process and system improvement strategies or projects as directed by Finance team initiatives.

Responsibilities will include but are not limited to:

• Liaising with DVA customer to plan and implement agreed services
• Scheduling of appointments and aligning correct consultant with appointment
• Maintaining busy inboxes, with queries, appointments and non-appointment services
• Providing administrative and operational support to consultant practitioners
• Providing information and advice to customers, or prospective customers
• Undertaking other tasks assigned to the Client Services team, including reception duties, dictation, invoicing and supporting the greater team in general.

Who we are looking for

The Client Administration team is responsible for ensuring accurate client cash flows details are reflected on SSGA internal systems, as well reviewing and releasing unit prices for the Trust Funds to clients. As part of the Investment Operations team, the Operations Associate is to provide accurate and timely operational support of day-to-day activities. Essential part of the role is to assist with implementation and reinforcement of the key controls within the team and providing broader assistance with daily deliverables across the team. In addition to daily responsibilities, the role also includes participation on various projects and process improvement activities.

Why this role is important to us

The team you will be joining is a part of State Street Global Advisors, one of the biggest asset managers in the world, that provides services to the world’s governments, institutions and financial advisors across the globe. With over four decades of experience and trillions of dollars in assets under management, we offer one of the broadest selections of services across asset classes, risk profiles, regions and styles. As pioneers in index, ETF, and ESG investing, we are always inventing new ways to invest.

Join us if making your mark in the asset management industry from day one is a challenge you are up for.

What you will be responsible for

As Client Administration Officer, you will

• Extensive liaison with the business in order to provide accurate and timely daily operational support.

• Work with custodian and portfolio management teams to resolve any abnormal NAV performance

• Follow a Risk excellence framework by undertaking regular reviews of operational procedures and controls and adhering to the error reporting process

• Support a culture of effective challenge to evolve daily operational processes, recommend and implement changes and deliver continuous improvement.

• Develop and maintain relationships with key internal and external stakeholders as required

• Participate as required to any new business implementation projects

• Ensure all functional procedures are kept up to date.

What we value

These skills will help you succeed in this role

• Genuine interest and good understanding of financial markets

• Strong English language skills, both written and verbal

• Strong communications and organisational skills

• Demonstrate ability to meet tight deadlines

• High attention to detail required

• Strong PC skills essential

Education & Preferred Qualifications

• Team player and self-motivated professional with the ability to work under pressure and manage multiple priorities while maintaining high quality of service

• Minimum 3 years’ experience from either an Investment Manager or Global Custodian

• Relevant degree (Finance, Accounting, Economics)

• You will have a proven track record of meeting service level expectations

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers