As a critical and trusted member of the Systems Engineering team, you'll be working side-by-side with software engineers to design and deliver mission critical services and systems. You'll be working with infrastructure and services at scale, utilizing wide variety of cutting edge technologies used to support our high-traffic real-time Freelancer.com marketplace and a range of other business products fully deployed in Amazon Web Services cloud and powered by Nginx, MySQL, Redis, ElasticSearch, RabbitMQ, Consul, Docker, and Kubernetes. It is our mission to build highly resilient, dynamically scaling, self-healing systems by automating and monitoring everything using Terraform, Puppet, Prometheus, Grafana, Kibana, and Jenkins.

Requirements:

• Strong understanding of operating systems, networking and systems architecture;
• Strong experience working with Linux, as well as database, web, and file servers at scale in production environments;
• Strong experience with any cloud, virtualization, and/or container services (AWS, GCP, Azure, VMware, OpenStack, Docker, Kubernetes, Docker Swarm, AWS ECS)
• Experience working with any configuration management and infrastructure orchestration tools such as Puppet, Chef, Ansible, CloudFormation or Terraform;
• Programming experience with any of Python, Go, PHP,Ruby, Node.js.
• Experience with incident response and security-focused mindset;
• University Degree in Computer Science/Engineering (or related field) is preferred;

Benefits:

• Fast-track your career growth – our meritocratic culture is known for promoting from within and producing industry leaders in tech.
• Delicious Friday lunches from a rotating selection of local restaurants.
• A fully stocked kitchen and beer taps, complemented by a bar with a breathtaking view of the Sydney Harbour Bridge and Opera House.
• Engaging Weekly Town Halls with global presentations and open Q&A sessions with our CEO (feel free to ask him anything!).
• Regular fun events (Did we mention we once built a soccer stadium in the office with two tonnes of turf?).
• Hack-a-thons - Get hacking and programming in this quarterly company-wide event where teams create solutions to existing problems and win prizes. The 2-day event is filled with games, events, shows, food and more.
• Our office is located in the iconic Grosvenor Place, the home of Freelancer HQ, offering weekly complimentary classes, activities, events, promotions, competitions, and deals.

Just when you thought it couldn’t get any better:

• Change lives every day – Everything we do as part of our jobs contribute to improving the lives of our users on a global scale. Our mission is to provide one billion jobs. Not many companies actually make a difference like Freelancer does in providing opportunity and income to people all around the world.
• Fast-track your career - We boast a meritocratic culture, renowned for hiring into senior roles from within and producing many business and product leaders in the technology industry.

Who is Freelancer.com?

Freelancer owns Escrow.com, the world’s largest online escrow company with over US$5 billion in transactions secured, powering the sale of jet parts to oil wells. Freelancer also owns Freightlancer & Loadshift, marketplaces with more freight on a typical day than the distance from the earth to the moon, with over 550 million kilometres posted since inception.

This won't be your typical cog-in-the-machine type of job. If you're a high achiever with talent, looking for something more than a boring job in corporate, want to work with the best and brightest and don't need to be handheld, this is the job for you.

If you join a mega-cap technology company as the 10000th hire you might struggle to figure out the impact you are making. If you join a startup, you might get to work on the latest fad, but likely have few mentors to learn from, work on toy problems and never change the world.

At Freelancer you’ll get to work on a highly diverse, global set of internet-scale challenges where you will make a meaningful difference with real responsibility, while rapidly building your skills. We run a meritocracy - we actively promote from within.

You’ll also change lives- our mission is to provide one billion jobs. Not many companies actually make a difference like Freelancer does in providing opportunity and income to people all around the world.

Join Our Team as a Software Support Engineer (SSE) 

Are you a problem solver who thrives on helping customers succeed? As a Software Support Engineer (SSE) on our growing team, you'll be at the forefront of assisting our customers with installing our software, deploying it to cloud-hosted environments, integrating it with their data sources, and upgrading to the latest versions. You'll work closely with customers, often via Zoom, to troubleshoot technical issues related to our software and their environments, including firewalls, third-party authentication, and general IT challenges. 

In this role, you'll be a valued member of our product development team, influencing the evolution of our products to enhance customer satisfaction and resolve common pain points. 

We're looking for someone who: 

• Loves solving problems: You're driven to find the true root cause of issues and won’t stop until it's resolved. 

• Communicates effectively: You're responsive, articulate, and ready to help customers even during off-hours when needed. 

• Has dual OS expertise: You're comfortable with both Linux and Windows and familiar with cloud environments like AWS or Azure. 

• Constantly improves: You're always looking for ways to better your craft, support your teammates, and innovate. 

• Pays attention to detail: You enjoy digging through logs to piece together clues and uncover the root cause. 

• Is patient and empathetic: You excel at supporting customers with care and understanding. 

• Learns quickly: You’re often the one suggesting new ideas and elevating the team’s standards. You know how to make your ideas heard while being a team player. 

• Is technically adept: You can deep dive into issues using tools like Task Manager, Process Explorer, Wireshark, and other Windows Sysinternal power tools, with a solid grasp of networking technologies like TCP/IP, HTTP(S), and Ethernet. 

• Can support the APAC region.  8 AM – 5 PM MYT – Can work other locations, but this is the base time to cover (Japan, Malaysia, Australia, and New Zealand as examples)  

• You have a bachelor's or associate degree in Computer Science, Information Technology, Information Systems, or a related field.  

• You’re open to periodic travel to work with customers on-site or attend meetups for some face-to-face time with your colleagues. 

• Experience with Linux and Windows, and familiarity with cloud environments like AWS or Azure. 

• Experience with using tools like Task Manager, Process Explorer, Wireshark, and other Windows Sysinternal power tools. 

• You know how to balance work with life, and you're looking for a role that respects that.  

• You’re excited about working with smart, passionate people in a scale-up environment with great investors and a bright future. 

If this sounds like you, we’d love to have you on board. Apply today and help us shape the future of our product and customer experience! 

Engineering @ Open

At Open, we exist because we believe that Insurance does not have to be seen as complicated or costly. Creating technology so our customers can enjoy smart and intuitive insurance experiences is at the core of Open’s development philosophy. When we do this, we’re building modern infrastructure that brings the wonder into insurance.

With a truly end-to-end approach, we build all of our own technology. Our engineering team alongside our AI and data science team aim to give customers better insurance prices. We create the insurance experience our customers deserve, not the one they expect. The team specialises in Angular and Python (Django), and uses the latest AWS tools to support development.

What you’ll do

As a Senior Frontend Engineer, you will be responsible for building beautiful, accessible, mobile-first web applications in Angular. Working closely with your fellow engineers, product managers and designers – you will create seamless and delightful experiences for our customers/partners. Together, you will drive business value each step of the way. In this role, you will:

• Design and build efficient, scalable, and reusable frontend software solutions meeting time and technical constraints.
• Review code and technical designs from your teammates, paying attention to patterns and practices of the team.
• Contribute to the technical roadmap, documentation quality, and platform health of your squad, inline with Open’s technology strategy.
• Collaborate with Product Managers, Designers, and Data teams to build and deploy products and improvements.
• Share experience and knowledge openly with the team.
• Ensure the systems built have the appropriate level of logging and monitoring.
• Keep abreast of technology changes.
• Keep security and privacy front of mind throughout the SDLC.

Finally, you’ll also have the opportunity to learn about the insurance industry. And, understand the key differentiators that make Open a key player in our space and why we will be successful on our mission.

What you’ll bring

• Strong experience as a Software Engineer in Angular and Typescript.
• Good experience in CI/CD, and Git+ workflows to support code review and release of software.
• Practitioner of SOLID principles, and can coach their adoption through code reviews.
• Familiarity with RESTful APIs and modern front-end build pipelines and tools.
• Experience with Unit testing, Integration testing & E2E testing.
• A Bachelors/Masters degree in computer science or a related field is preferred, but not necessary.

Role location

This role will be based in Sydney, NSW.

Why Open?

It’s an exciting time to join our team and be part of a tech company going through a hyper-growth phase. We provide our team with:

• Highly competitive compensation
• High levels of autonomy and trust so you can do your best work
• Growth opportunities internally - as you grow, your role can too
• Flexible working - we are about impact, not time at your desk. We encourage freedom and responsibility, including the ability to work from anywhere 
• Annual allowance for professional development - use it towards a gym membership, professional coaching, a conference. Whatever matters most to you

We’re proud to be an equal opportunity employer that celebrates diversity and are committed to providing an inclusive environment for all employees.

Lastly, Open is a high-performing team that strives to achieve brilliant things every day and we encourage you to apply even if your experience doesn’t exactly match the job description. We’re looking for people who are intellectually curious, courageous, innovative and passionate. Our culture is truly open, we’re continuously challenging each other to live our values, and aren’t afraid to raise questions when we fall short. Most importantly, Open is for those that want to create change and have an impact.  If that sounds like you, apply for this role and let’s build the future of insurance together.

Who we are

Open is on a mission to provide the best insurance experiences, at the best price, for the world. Insurance is one of the world’s least digitally mature industries - for years it’s remained confusing, paper-based and heavily intermediated. We launched in 2016 to build a global, AI-powered platform that digitises the entire insurance process, making it transparent, less costly and more reliable.

Our promise to customers is powerful car, home and travel insurance. Many know us through our consumer brand, Huddle (huddleinsurance.com), and we also offer bespoke white-label solutions for brands who embed our insurance into their digital experiences. Our partner brands include Bupa, Polestar, Telstra, and ahm.

But the best is yet to come – we plan on doubling growth while expanding to New Zealand and the UK. We also believe in using business as a force for good – Open is Australasia’s only certified B Corp insurance company.

Open is backed by leading investors, including AirTree Ventures, Movac, LocalGlobe UK and Hollard Insurance and we’ve raised over $53m to date. Since 2018, we’ve achieved a 628% growth rate and have won awards from FinTech Australia, the Global InsurTech 100, Mozo.com.au, Pause Fest, SmartCompany’s Smart50 (5th) and the AFR Fast 100, who recognised us as Australia’s 7th fastest growing company in 2022. 

Our team thrive on solving problems to revolutionise insurance and have a ‘no excuses’ attitude when it comes to putting our customers first. We have a high performing team and an open and enabling culture that attracts the best creative and critical thinkers. Join us and let’s build the future of insurance together.