Our Stewarding Supervisor is required to:

• Supervise and coordinate activities in the Stewarding Department to ensure all Food and Beverage Outlets and the Kitchen are provided with clean and sanitised operating equipment.

The Area Supervisor reports directly to the NSW Network Manager and is responsible for overseeing the activities of cleaning contractors to ensure that TOMRA assets in the field are kept to a high standard of cleanliness and functionality at all times.

This will be achieved by identifying key operational deficiencies in the performance of contractors, site conditions, and relationships with site stakeholders and then working closely with the management team to implement improvement strategies designed to promote the customer experience.

You will be responsible for maintaining a strong customer focused relationship with our partners and support with resolving any operational, safety issues that arise in relation to the TOMRA Return Points on a site-by-site bases.  As this role is responsible for overseeing the contractors and managing landlord relationships throughout a geographic region this will require extensive travel throughout the region.

A requirement of the role is to oversee the training of contractors and staff and to ensure benchmarks for cleanliness, safety, and productivity are consistently achieved for TOMRA assets in the field.

Drive performance through the management of people and technology to create agile and innovative solutions.

This role is full time (5 days per week) and the successful applicant will be required to work 1 weekend day a week.

Additional tasks may include:

• Ensure kiosks are always well presented, and maintenance schedules are adhered to.
• Analyse and improve operational processes and best practices.
• Provide ongoing assistance, guidance, and coaching support to contractors, and stakeholders.
• Optimize networks to ensure contractors are operating effectively and efficiently, and that they fully understand their duties and expectations.
• Regularly audit contractor performance and provide constructive feedback designed to address performance concerns and promote productivity.
• Complete regular site evaluation reports to be shared with contractors and employees for the purpose of developing strategies for improvements.
• Provide cleaning and maintenance support for TOMRA assets to ensure that their standard of cleanliness and operation is always maintained.
• Engage with current site Partners to ensure that the relationship between TOMRA and the site owner is maintained, working towards positive outcomes for both parties.
• Support the management team with the evaluation of new contractors
• Receive and resolve disputes from contractors, employees, and site stakeholders and provide reports to HR and Management as required.
• Undertake site operations responsibilities, including cleaning duties (as required) as set out in the TOMRA Cleaning Guide

Are you an experienced, Handyperson, with a passion to add value? You'll be part of a hard working small Team reporting into the property Maintenance Supervisor. Your problem solving skills and existing maintenance skills will help you in this casual role. You may assist across both locations, Pumphouse Point and Derwent Bridge Hotel. You'll have flexibility to work on weekends as required. 

This casual role offers 2-3 days as a Handyperson, with remaining shifts assisting in Food & Beverage or Housekeeping depending on your skillset and experience. Staff accommodation is also available. 

What you’ll do:

• Incidental maintenance repairs in rooms, amenities and other facilities.
• Incidental customer service assistance with in-room repairs.
• Assist with building projects, major repairs, renovations, mechanical repairs - painting, basic plumbing or replacing hardware.
• Maintenance of grounds and gardens

What you’ll bring:

• A reputation for providing excellent customer service, engaging in great conversations with our guests 
• Good time management and an eye for detail  
• An ability to follow direction related to daily tasks and expectations 
• Demonstrable experience in property maintenance
• Experience with power tools
• The ability to work under pressure
• Knowledge and understanding of safe working procedures
• Have an ability to work unsupervised with a "hands on" work history
• Be hardworking, energetic, enthusiastic and possess a reasonable level of fitness
• Willingness to work in Housekeeping or Food & Beverage as required

What’s in it for you? 

At Parks & Resorts it’s not just about discounts (although you do get these too). We know everyone leads a life and regardless of what stage you are at, we have something to suit you all. 

• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. 
• Complimentary myNRMA membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more 
• My Thanks reward and recognition program  
• Employee referral program where you may be eligible for a referral bonus of up to $2,000 
• Grow, progress or relocate with us and move around the country to one of our many other parks or resorts. 

Know you belong  

At NRMA Parks & Resorts we celebrate and welcome difference and work together to create an inclusive workplace where our people feel respected, heard, valued and connected no matter what background or experience. We welcome people from all walks of life and embrace unique perspectives.  

Are you nodding your head as you read this? Ready to roll up your sleeves and really make a difference? Apply now! We cannot wait to hear from you! 

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.