• Exciting role with the opportunity to make an impact on continuing airworthiness requirements for our growing fleet of aircraft
• Attractive shift roster to assist work life balance
• Permanent role located at Perth Airport
   

Network Aviation is a wholly owned subsidiary of the Qantas Group, providing high-capacity air charter and regular passenger transport services. We operate a growing fleet of A320 and F100 aircraft. From our base at Perth Airport, we specialise in resource sector support, regional and interstate passenger transport, routine and emergency freight and corporate charter flying.
 

Reporting to the Manager - Maintenance Operations, the Maintenance Watch Engineer role will provide effective day-to-day oversight and notification of engineering issues that relate to the fleet’s operational status.

You will maximise aircraft availability by providing guidance to company operations and flight crew regarding continuing airworthiness requirements during all phases of flight and ensuring compliance with all statutory requirements. You will monitor the technical status of aircraft and systems on the day of operations and by the use of your in-depth knowledge, investigate and provide direction for the resolution of any aircraft defects.

As the first point of contact for all reportable defects your role will include monitoring and reviewing all defects that have implications for the customer experience, with reference to the product failure punctuality guide, and communicate requirements to the Regional Operations Centre (ROC).

You’ll have:

• Experience as a senior LAME with a minimum of five years in a Line or Base Maintenance environment or a higher level of aircraft engineering and maintenance experience.
• Hold a CASA Aircraft Maintenance Engineer Licence, rated on the Airbus A320 and/or the Fokker F100 aircraft (or similar aircraft in the B1/B2 category).
• Strategic and analytical thinker with proven problem-solving and time management skills, particularly when under pressure.
• High level of computer skills in Microsoft Office and familiarity with maintenance information systems such as the Trax and IAS software packages.
• Ability to communicate effectively with all levels within a team.
• Demonstrated commitment to safety, quality, and process compliance
• Experience with the management of AOG recovery of aircraft.
• Ability to work as part of a team to produce safe, compliant and desirable outcomes on behalf of the business.

For those looking to relocate to Perth, Western Australia:

• Modern growing city without the big city congestion
• Quality housing that is the most affordable in the country (major capital cities)
• Superb climate
• Family friendly
• Extensive, modern road network with no tolls
• Extensive public transport networks
• Excellent private and public schooling options
• World class universities
• Variety of national parks and outdoor activities on Perth’s doorstep
• Best beaches in the world without the crowds
• Closer proximity to Europe, Asia and Africa for travel
   

The Qantas employee benefits program offers amazing benefits that extend well beyond travel. 

• We have flexible leave options: Make use of leave and flexible working opportunities including up to 18 weeks paid parental leave and additional purchased leave options.  
• We love to travel: Enjoy discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging for everything from motor vehicles to electronic devices. 
• We’ll support your wellbeing: Whether its learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan. 

The Qantas Group is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.

If you’re ready to step into a culture that will challenge and excite you, submit an application and let’s explore how we go places together.

• At Qantas, our people lead the way in achieving the impossible together 
• Challenge yourself to deliver strategic operational outcomes  
• Permanent, Full-time position based in Melbourne or Adelaide

 
We’re constantly challenging ourselves to reimagine our customer experience, and work to connect and build trust. Ultimately, our service should make people feel at home, no matter where they are. Customer is at the heart of our operation.  We’ve created something truly unique in our Qantas Lounges and it’s here where our premium customers, connect with the spirit of Australia from the confidence of seeing and interacting with our people, to the sheer awe that comes from watching our aircraft take off and land whilst dining in one of our beautiful lounges. 

We understand our priorities and what needs to be delivered, taking the initiative to keep things moving.  We bring teams and individuals together to deliver on our customers’ expectations. 

As the Lounges Customer Experience Manager, you will be responsible for developing and leading lounge teams and operations across Victoria, Tasmania and South Australia, including International, Domestic and Regional lounges. You will work with partner areas to develop consistent and connected service experiences across our lounge customer touchpoints.  You will be a people leader and change agent focused on aligning lounges with the best customer experience practices whilst overseeing operational performance within a region. 

In addition, you will drive a performance focussed culture by developing a high performing team and an engaged workforce across both Qantas and third-party supplier workforces by leading, encouraging and facilitating open communication with employees on all relevant matters.  As well as managing individual, team and supplier performance against relevant performance criteria and supporting capability development. 

The core role accountabilities include people management, supplier management, safety, financial performance, operational delivery, and customer advocacy.  In addition, providing project management leadership to support key change initiatives within your regional portfolio of lounges including lounge refurbishments, menu and service changes, as well as attracting new client airline business. 

You’ll have –

• Previous experience with People management in a customer facing or product development environment 
• Firm understanding of the airline industry and the operational environment 
• Strong independent decision-making skills with ability to manage ramifications of decisions and drive strategic outcomes 
• Demonstrated ability to deliver results within complex business & operational environments with varying stakeholder needs and expectations 
• Strong relationship building and stakeholder management skills 
• Commercial acumen for delivery of critical business approvals, financial analysis and identifying group benefits 
• Ability to influence at all levels 
• Customer centric mindset and perspective to programs of work 
• Sound understanding on the fundamentals of the customer and service experience 
• Proven strong analytical, interpersonal, stakeholder and time management skills 
• Extensive experience managing large and complex projects 

Why Qantas?  

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.  

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. 

You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.   

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.  

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays. 
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships. 
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.  

Qantas are equal opportunity employers, so by coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. 

If you’re up for achieving something great, register your interest and we’ll be in touch.  

Applications close: Sunday 14 April 2024

We are looking for a go-getter, someone who is very hands-on and will use their strengths to coordinate and manage the day to day operations of the Front Office department whilst leading and inspiring the team to enhance the guest experience – every guest, every interaction, every day.

What you will be doing?

• Heavily involved in daily operations and coordination of the Front Office Team.
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests.
• Responds to guest feedback and provide relevant action and follow up.
• Be flexible and willing to work mornings, evenings and overnights (if necessary) across the 7 days to ensure service standards expected are being achieved.