Join Centorrino Technologies: Innovate, Grow, and Thrive with Us! 

At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, with an outstanding eNPS score of 68. And we’re not stopping there.

We're on a mission to redefine the customer experience, and we need a passionate Service Desk Technician to join us at a Client Site based in south-east Melbourne. We are open to discussing both fixed-term and ongoing opportunities to suit your preference.

As a Service Desk Technician you will be responsible for providing first-level support, troubleshooting, and resolving technical issues related to hardware, software, and network systems.

What you'll do:

• Provide first-line support for service desk requests (including classroom, staff, students, and parents).
• Support hardware (desktops, servers, printers, mobile devices) and enterprise networking solutions.
• Ensuring all documented processes are being followed and high-quality outcomes are experienced by our customers with every encounter.
• Refine, update and improve the processes in line with customers changing needs.
• Working with a range of technologies, including but not limited to Microsoft 365 stack, Active Directory, VOIP solutions and more.

What you'll bring:

• Minimum 1 year of IT support experience (with a strong skill set).
• Relevant certifications ideal (Diploma or higher in IT, Systems, or Networking).
• Proficiency in Microsoft technologies (Windows, Office 365, Intune, Azure) and networking basics.
• High attention to detail and willingness to learn new things.
• A positive and collaborative can-do attitude.

Please note, our response times may be a bit slower during the holiday period, rest assured we’ll be back to address your needs promptly in early January. Thank you for your patience! 

Why You'll Love Working Here: 

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why: 

• Hybrid working (for majority of our roles) with team anchor days to support collaboration. 

• Extensive training and development opportunities that enable continual growth as part of your career planning. 

• Extensive discounts and benefits to maximise your money. 

• A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs. 

• Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture. 

CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds. 

Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required. 

ROLE: QA Engineer

OFFICE: Melbourne, Australia

About Us:

We are Two Circles. We are a Sports & Entertainment Marketing business. We grow audiences and revenues. We do that by knowing fans best. We work with clients to help them understand & influence what their fans are doing – the way fans spend their money, the events that fans attend, the channels fans respond to, the content fans watch and more. And we use the understanding this gives us to help our clients grow. Grow their audiences and grow their revenues - both direct to consumer and business to business revenues. Our platforms and services are trusted by over 900 clients globally, including the English Premier League, Red Bull, UEFA, VISA, the NFL, Nike and Amazon. We are almost 1000 people, based out of 14 offices, and we deliver work for sports and entertainment businesses of all shapes and sizes all over the world.

JOB DESCRIPTION 

As part of our ongoing growth, we are expanding our product team and looking for an experienced QA Engineer to join our Melbourne office. We are looking for a great communicator and collaborator with experience working in Agile teams to deliver world-class digital products for our sporting clients.

You will be client facing and work as part of a cross functional team including designers, product managers, technologists and business analysts. The types of projects are varied, from websites and apps to marketing and data-focused products.

This role is ideal for a hands-on tester who has a broad functional and technical testing background. The projects and types of products we deliver for our clients is varied. We are commonly delivering websites, mobile applications and digital marketing products supported by underlying technology including CMS, CRM, Data Warehouses, CDP, Identity tools and a range of digital marketing tools.

Day-to-day, you will work with product manager and development team members to understand the product outcomes we are seeking to deliver. Then you will use your experience to design and execute test cases for the various web applications and APIs being developed. You will be testing functionality during sprints to ensure that everything is working as expected and provide valuable feedback to developers. You will test environments post-deployment to verify that the deployment has been a success.

You will be responsible for both manual and test automation activities, ensuring the quality of the software products. As a tester you will be responsible for functional, API, accessibility, multi-lingual, security, regression, performance, and system testing covering responsiveness of the application across various breakpoints.

It is becoming more and more common for our clients to aim for certain accessibility targets when building customer-facing products, so knowledge of WCAG standards and experience using accessibility testing tools (like Wave and Axe tools) is valuable.

This role requires an individual who brings energy, pragmatism and critical thinking to our clients, and you will also need to have a relentless focus on where client and customer value is. The role is hybrid remote, with two days per week in our office (located in Melbourne Central Tower) or at client offices desirable.

Key Responsibilities:  

• Design and execute test cases for web applications and APIs. Producing test plans and reports as required.

• Working as part of a cross functional Agile team in the delivery of digital products.
• Attending regular agile ceremonies such as sprint planning, stand-ups, retrospectives and show cases.
• Assisting in the planning and running of UAT sessions at key moments in project delivery.
• Building great relationships with key client stakeholders, ensuring they are confident and consulted during projects.
• Work in close collaboration with product and technology leads in order to best understand the product and technical details of the project.
• Provide clear and detailed steps to reproduce bugs/issues discovered throughout the project.
• Comfortable working with technical aspects of the project such as APIs, databases, mobile apps, to ensure high testing coverage.
• Plan, prioritise, design, write and execute test cases.
• Be involved in test planning, test strategy, test management and setting up QA process for desktop and web applications.
• Ensure test coverage across functional and regression testing.
• Manage communication, raising risks and planning mitigation.
• Learn and stay up to date on the latest testing methodologies and tools.

Skills: 

• A minimum of 5+ years' experience in a QA Engineering role, ideally with some experience working in an agency/consulting context.
• Excellent communication and collaboration skills, with the ability to work effectively in cross-functional teams, and directly with clients.
• Experience in utilising and testing core digital technologies including CMS, CRM, VMS, data warehouse & middleware systems.
• A passion for digital products and technology, strong problem-solving skills with a flair for finding innovative solutions.
• Competent in utilising project management and testing tools such as JIRA, Confluence, Lucid Chart, Figma and Postman
• Strong experience in defining test scenarios from acceptance criteria.
• Experience in integration and end-to-end testing.
• High attention to detail and natural curiosity towards problem solving.
• Hands on experience with one or more automation frameworks –Selenium / Cypress /Rest Assured.
• Hand on experience on writing SQL queries.
• Hand on experience on accessibility testing tools like Wave and Axe
• Experience with Performance testing would be considered as beneficial (K6, JMeter or Loadrunner).
• Strong troubleshooting skills and ability to contribute to continuous improvement process.
• Ability to liaise with business users to understand the requirements thoroughly.
• A keen interest in sport or the sports business and real interest in the positive effects we have on our client’s businesses.

Two Circles is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. 

We value and want to have all types of candidates apply for roles at Two Circles. Therefore, we would love for you to fill out the Equality & Diversity Monitoring Form as part of your application. This form does not ask for your name or information that would make you personally identifiable. 

Who are we?

Lyka is an Australian founded pet wellness company that's shaking up an outdated industry and paving the way for happier, healthier pets. Despite medical advancements, animal lifespans are on the decline. Today, the average pet only reaches 37% of their full potential lifespan and statistics have shown us that many suffer from dental disease, cancer, and obesity. Simply put, the status quo is not enough.

As humans, we've experienced firsthand the positive impact fresh wholefoods can have on our health and wellbeing, and we believe our furry friends deserve the same. We're on a mission to do just that, starting with nutritionally balanced, wholefood meals delivered direct to doors around Australia. As the world's most sustainable pet wellness company, we're putting pets and our planet first - one bowl at a time.

Today, we are proud to share we've served 50 million meals to puppers and their parents across Australia, and this is just the beginning. Our vision is to create multiple nutritional products, adding disease prevention meals and supplements, and expand into new markets.

Currently, we have a team of 250+ pet-obsessed people and we're continuing to grow (yes, looking at you!). These carefully selected people are dedicated to building the next generation of technology and products to help empower pet parents to take control over their pet's wellbeing.

To date, we have raised over $60M in funding from venture capital investors and pet industry insiders, who believe in our mission and ability to drive change in a stagnant industry, providing nutrition that nourishes puppers from the inside out.

Are you ready to shake things up and give pets the life they deserve? Come join our pack!

Our Mission

The time we share with our pets is being cut short. Despite medical advancements, they're getting sicker earlier. They're dying prematurely. The industry has it backwards - prioritising treating symptoms instead of addressing the root cause. That's where we come in.

At Lyka, we take a preventative, holistic and personalised approach to pet care. We look at the full picture, factoring in the diet, lifestyle and environment of each individual animal.

We don't stop at symptoms, instead we dig for the root cause. We create nutrition plans unique to each pet, because it's not just about living longer, but living well too.

Our mission is to increase the average lifespan of dogs and cats by 2050.

What you'll do:

• Lead and manage engineering projects to ensure timely, within-budget, and within-scope delivery, coordinating closely with cross-functional teams (e.g., M&SC, R&D, tech) to define project goals and resource needs.
• Develop and execute detailed project plans, including schedules, cost estimates, risk assessments, and resource allocations, while monitoring progress and making necessary adjustments.
• Oversee the design, development, and implementation of engineering solutions for production lines, validating technical drawings and ensuring compliance with safety, environmental, and quality standards.
• Serve as the primary liaison for internal stakeholders, vendors, and contractors, facilitating communication, managing expectations, and coordinating resources to ensure smooth project execution.
• Optimise resource utilisation (manpower, materials, equipment) for project efficiency, conduct post-project evaluations, and drive process improvements to enhance operational efficiency.
• Stay informed on industry trends to propose innovative solutions and support the company’s growth and commitment to operational excellence.

• 3-5 years of project engineering experience, ideally in FMCG or manufacturing, with a strong understanding of project management tools and methodologies.
• Proven ability to manage projects through the full lifecycle, including process design, automation, troubleshooting, and problem-solving in engineering contexts.
• Excellent leadership, communication, and cross-functional collaboration skills, with the ability to engage vendors, contractors, and internal teams effectively.
• Track record of driving process improvements that enhance operational efficiency, along with adaptability in dynamic, fast-paced environments.
• Strong organisational skills, capable of handling multiple projects simultaneously, with a willingness to travel as needed.

• Work in a fast-growing start-up, experiencing what goes behind the scenes to sustain hyper-growth for a start-up with a physical product!
• Growth and Development – Lyka is growing extremely quickly, which means you will have the opportunity to experience different challenges every day and progressively acquire more responsibilities as our facility and team expand. We provide an annual L&D budget for you to continue your personal development.
• Work for a sustainability-focused company – we care about the health of our dogs and our planet. We’re proud to be Australia’s only carbon-negative and plastic-negative pet wellness company and we’re always looking at ways for us to improve sustainability practices.
• Be part of a diverse top-talent team, coming from widely different backgrounds and geographies.
• Up to 18 weeks of paid parental leave top-up
• Wellbeing assistance and tools to take care of your mental and physical wellbeing so you can do your best work.
• Flexible working: work from where you get your best work done. We have pet-friendly offices and industrial kitchens in Sydney and Melbourne.
• Pupper parent support to care for your furry friends – flexible arrangements for new pets, pet-friendly offices, discounts, and financial allowance for dog training and care to help them live their best life!

We are committed to building inclusive and diverse teams

Lyka is an equal-opportunity employer devoted to providing a working environment that embraces and values diversity and inclusion. We celebrate diversity, are devoted to creating an inclusive environment for all staff and encourage people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at the time of application.