Reporting to our Executive Chef you will be responsible for food preparation for our breakfast buffet, and at times assist with Pumphouse Sydney, in room dining, and function service. You will be required to maintain a clean and hygienic work environment, whilst ensuring a high-quality product.

What You'll Be Doing 

• Answering inbound calls from customers looking to discuss NRMA's available policies and offers. 
• On call exploration of the customers services, making sure that we have as much information as possible to provide the most relevant and tailored solutions.
• Offer General insurance products - Motor, Home and CTP insurance as well as NRMA Roadside Assistance (On behalf of NRMA)
• Use effective communication skills to build rapport and provide engaging customer experiences, whilst also objection handling and providing customers a solution to their enquiry.
• Be flexible with hours to ensure we're available when our customers need us. 

Why You'll Love Working with Us 

We’re looking for a Commercial Customer Success Engineer to drive the success of Procore’s strategic commercial customers. In this role, you’ll be the  product champion of Procore and serve as a subject matter expert. You will succeed in this role when the customer succeeds in adopting and realising business performance gains from their investment in Procore. You will literally be helping improve the lives of our construction customers by connecting them on a global platform.

As a successful Commercial Customer Success Engineer you’ll help organisations understand best practices around construction technology and solutions, and the many business benefits they can provide. You’ll work in a highly collaborative, creative, and driven environment that values openness, optimism, and ownership. In this role, you’ll leverage your consultative-mindset and knowledge of the construction industry and Procore’s software platforms to provide clients with important recommendations on how to maximise the value of their Procore technology, and what other products they can benefit from. You’ll partner closely cross-functionally with Sales, PS, Support, Product and Marketing. Successful candidates are passionate about construction and technology. 

This role is based in Sydney, Australia and reports into Manager of Customer Success.

What You’ll Do:

• Make data-driven recommendations to your customers on how they can optimize the value of Procore, based on customer analytics and industry best practices.
• Craft value-based presentations that address customer business problems and accelerate the adoption of the Procore platform
• Provide product roadmap and product release updates to your customers so that they can benefit from our leading-edge technology
• Drive in product demonstrations and coordinate multiple technical resources, both internal and external
• Provide the highest level of responsiveness and customer service and to your clients, through clear and effective communication
• Foster a positive team culture by supporting and mentoring your fellow Procorians
• Collaborate with all levels of the Procore organization to develop best practices and drive Procore’s evolution as a market leader
• Develop a mastery of Procore’s products, professional services, and industry best practices
• Up to 50% travel to client sites (may include domestic and international), industry events, and other Procore offices

What we’re looking for:

• 5+ years of Customer Success, Professional Services, Technical Pre-Sales experience or 5+ years of Construction industry expertise preferred
• Ability to leverage strong technical aptitude to master Procore’s product offerings, business model, services, and emerging technologies
• Ability to work cross-functionally and collaboratively with multiple stakeholders on time-sensitive projects
• Outstanding presentation and communication skills both in-person and through virtual meetings, and in writing
• Strong systematic and problem-solving skills to synthesize relevant and impactful intelligence from ambiguous data
• Experience acting as a technology evangelist 
• Able to operate in a fast-paced, diverse, innovative environment.

Stand Out Experience:

• Understanding of the construction industry across different verticals (general contracting, subcontracting, real estate development, etc.) is a plus
• Previous experience as a  construction Project Manager, Site Super, Project Finance Manager, Estimator or Project Engineer preferred  

Who are we?  

Humanforce’s vision is to make work easier and life better for frontline and flexible workforces. 

Humanforce provides the market leading, best-in-one human capital management (HCM) suite for frontline and flexible workforces - without compromise. Our employee centred, intelligent and compliant HCM suite is highly integrated and composable, and consists of Workforce Management (WFM), HR, Payroll, and Wellbeing.  

Humanforce has built strong foundations since its founding in 2002. We help over 2300 customers and almost 1 million employees under management in 30+ countries, across a wide range of industries, including aged, child and health care; education; hospitality; retail; local government and more. Today, we have offices across Australia, New Zealand, United Kingdom, North America and the Philippines.

Customers choose Humanforce because we enable them to deliver an exceptional employee experience, build a compelling employee value proposition, and connect the flow of the world’s talent with the growth, productivity and efficiency objectives of frontline and flexible workforces. 

Who you are

We are seeking a dynamic and self-driven Senior Data Engineer with a genuine passion for data and a commitment to achieving impactful results. Armed with a solid technical skill set and exceptional problem-solving abilities, you excel in collaborative settings and relish being part of a diverse team. You confidently take the lead on key data engineering projects and take pride in crafting robust, scalable, and efficient solutions. Your unique talent for merging innovation with practicality positions you as a vital asset in the development of a real-time, customer-focused analytics product.

What you’ll do

• Create and sustain a highly scalable and efficient data warehouse tailored for customer-facing analytics.
• Design, maintain, and deploy dbt core along with dbt pipelines for effective data transformations.
• Craft and execute solid data extraction and loading mechanisms utilising Streamkap.
• Boost the performance of ELT pipelines with a focus on optimising query speeds.
• Establish a robust data governance framework to uphold data quality and consistency.
• Work in close partnership with data scientists, software engineers, DevOps, and DBAs to drive cross-functional initiatives.
• Ensure the integrity, reliability, and security of our data engineering architecture.
• Oversee and troubleshoot data workflows to ensure smooth and uninterrupted operations.

What you’ll need

• At least 5 years of experience in data engineering or a related discipline.
• Adept in SQL and Python.
• Proficient in constructing and managing data pipelines (such as dbt core).
• Familiar with cloud technologies (like AWS).
• Experienced in administering and architecting relational databases.
• In-depth knowledge of AWS cloud services for data engineering and analytics.
• Practical experience in database administration and optimisation techniques.
• Strong grasp of ETL/ELT processes and pipeline development.
• Exceptional problem-solving abilities with a knack for independent work as a self-starter.

Some ‘nice to haves’

• A strong background in software engineering or development.
• Proven experience in an Agile environment.
• Familiarity with Infrastructure as Code tools (such as CloudFormation and Terraform) and CI/CD practices (like GitHub Actions) is a definite plus.
• Knowledge of real-time data replication tools and processes.
• A solid understanding of advanced data transformation techniques and strategies for query optimisation.
• Experience in constructing data systems for business intelligence and analytics within enterprise environments.

Our values  

• We are bold  
• We are all in  
• We are customer obsessed  
• We do what we say  
• We are good humans  

Our approach to flexibility  

We are passionate about people making their own decisions about where and when they work. Our aim is to facilitate hybrid working (mix of in the office and from home) where possible to support our people to be effective, empowered, and productive to achieve both their career and personal goals. Because we recognise that working flexibly means different things to different people, flexible working exists in many forms. 

Benefits 

• A flexible working environment  
• The opportunity to be part of a fast-growing tech company   
• A focus on development with access to Go1 learning   
• Paid parental leave and Quarterly Wellbeing Days   
• Employee talent referral scheme (know great people, be rewarded)   
• A fun and friendly culture working with passionate and talented people   
• A work environment where you can genuinely improve the world of work! 

We are a diverse and dispersed organisation and are actively looking to grow our team with individuals from all diverse backgrounds. We encourage applicants from all backgrounds, cultures, ages, genders, neurodiversity, religions, sexual orientations, and experiences to apply.  

We are a 2024 Circle Back Initiative Employer and commit to respond to every applicant