About the Role: 

As a Customer Service & Claims Consultant you will be the voice representing our insurance partner, IAG, resolving customers motor insurance claims. Your role would encompass supporting customers through this process and commence the repair process and provide an exceptional experience to customers. You will build rapport, and provide a positive customer experience, whilst effectively resolving their enquiry.

This role offers you the ability to build strong connections with your customers, ensuring they are provided with the highest level of customer experience as you support the end-to-end management of their claim. To support your competency in this role, your leaders will provide you with regular coaching ensuring you are set up for success!  

What You'll Be Doing:

• Customer Interaction: Receive and manage customer calls regarding their automotive insurance claims. Build genuine rapport, provide a positive experience, and resolve their inquiries efficiently.
• Outbound Calls: Reach out to third-party businesses to arrange repairs and assessments for automotive claims.
• Relationship Building: Establish trust with customers, managing their claims with a personal touch and ensuring their needs are met with care and precision.
• Collaboration: Work with suppliers and repairers to validate and process claims. Keep detailed records and manage expectations effectively.

About the Role

We are on the lookout for our next Client Service rising star working within the Customer Experience (CX) team delivering programs for our major retail clients.

As our Client Service Coordinator you will be confident working with multiple internal and external stakeholders dealing directly with clients, our internal operations teams and our field team. We’re looking for someone who is passionate and personable in their approach to building strong collaborative relationships and are detail orientated when working to deliver a high standard of service. You need to have an interest in retail and be passionate about the data.

Qualifications and experience:

• A tertiary qualification in business, marketing or similar
• Excellent written and verbal communication skills
• An ability to interpret and analyse data
• High attention to detail
• Strong level of MS Excel & PowerPoint
• A solutions focussed mindset

Tasks & responsibilities:

• Support the end-to-end management of Mystery Shopping (CX) including activity communications, questionnaire development, client communication, data analysis, reporting and presenting
• Monitor the team against the program schedule, ensuring quality standards and procedures are followed
• Monitor program spending and client invoicing
• Contribute to the development of program design and proposal development
• Check and monitor data quality and integrity
• Build program histories and insight stories

 Benefits:

• Fantastic salary package between $70,000- $80,000 (including Superannuation)
• Work life balance with a hybrid office / WFH schedule
• Fantastic agency office culture
• Regular team catch-ups
• Ongoing skills and professional development
• The opportunity to grow with the business

Interested?

If you want to take the next step in your career and you have an awesome and infectious attitude to make those around you want to be the best they can be then we’d love to have you onboard!

We look forward to reviewing your application outlining why you would be the perfect person for this exciting position.Please note only shortlisted candidates will be contacted.

We are searching for a confident and energetic casual Customer Service Coordinator to join our Customer Experience team based in our Melbourne Office.

Working in an energetic and KPI driven environment, the candidate must be able to work under pressure, handle demanding deadlines and accountability of your KPIs.

You will be joining a close knit team that support and work closely where there is never a dull moment.

The role is offering 20-30 hours per week Monday - Friday, plus the occasional weekend availability is required. 

Roles and Responsibilities:

• Day to day management of Mystery Shopping and Auditing Jobs nationally
• Assigning/allocating Mystery Shopping and Auditing jobs based on strict predefined parameters to ensure quality and 100% completion within client deadlines
• Managing field team enquiries in relation to mystery shops and system troubleshooting.
• Assessing mystery shopper reports and proving feedback.

Essential criteria:

• Must be able to work under pressure with tight deadlines
• Outgoing and energetic personality that connects immediately with people
• Resilient and persistent with a positive attitude
• Strong communication skills, both written and verbal
• Basic to intermediate Excel skills
• Previous experience in retail or in a call centre or ordering systems environment is desired
• Must be willing to work occasional weekends

What's Next?

If you feel you have the right attitude and skills to succeed, apply today!

Please note only shortlisted candidates will be contacted.

As a Contact Centre Agent, you will provide high quality, accurate and efficient service to patients, in a professional, caring and friendly manner. You will support patients with questions about their upcoming appointment and ensure they have all the information they require as part of their medical journey. 

What you need to know: 

• Our customers need us around the clock, so this role works on a roster across Monday – Friday, 8am – 8pm  (7.6 hr shifts)
• Based out of our brand new office in Docklands
• Permanent Full-Time role 

Why work with TSA? 

• Our #TSAWays are what we are all about. Think of them as the vibe! 
• Join a company that promotes from within – work your way up and across the business 
• Comprehensive training, with ongoing coaching and development 
• A vibrant and rewarding recognition program - We love to celebrate our people!  
• We are proud of our fun, friendly and supportive team environment 

We are currently seeking a skilled Full Stack Developer to join our team. In this role, you will be responsible for designing, implementing, and maintaining OUA's web-based systems. You will work collaboratively in a cross-functional product development team, understanding requirements and developing solutions that meet the needs of our customers.

Check out our Engineering blog for more insights about our journey and progress to date.

Here’s what a normal day might look like for you

• Collaborate with members of the product development team to understand requirements and translate them into technical solutions
• Design, develop, test, and deploy web-based systems using JavaScript, HTML, CSS, Node.js, and React
• Apply web architecture patterns and conventions such as microservices, API design, contract testing, containerisation, test automation, and serverless architecture
• Utilise modern software development techniques, including test-driven development, refactoring, deployment automation, DevOps, and CI/CD
• Familiarity with cloud computing services (AWS) including Lambda, SQS/SNS, S3, and DynamoDB
• Contribute to open-source projects and continuously improve your technical skills
• Share knowledge and present on topics of interest to the team

You will receive calls from customers calling through regarding their automotive insurance claims. You will build rapport, and provide a positive customer experience, whilst effectively resolving their enquiry. You will also make outbound calls to third party businesses to arrange the automotive claim’s repairs and assessments.

Due to customer growth and continual investment in leading edge technology, our client Octane Systems is looking for an Intermediate-level Infrastructure Support Engineer to help grow their support team. Octane Systems offer the opportunity to work with enterprise level infrastructure across a broad range of technical areas supporting a diverse portfolio of global customers, all from an office location across the road from the picturesque South Wharf Marina in Melbourne.