About the Role

We are on the lookout for our next Client Service rising star working within the Customer Experience (CX) team delivering programs for our major retail clients.

As our Client Service Coordinator you will be confident working with multiple internal and external stakeholders dealing directly with clients, our internal operations teams and our field team. We’re looking for someone who is passionate and personable in their approach to building strong collaborative relationships and are detail orientated when working to deliver a high standard of service. You need to have an interest in retail and be passionate about the data.

Qualifications and experience:

• A tertiary qualification in business, marketing or similar
• Excellent written and verbal communication skills
• An ability to interpret and analyse data
• High attention to detail
• Strong level of MS Excel & PowerPoint
• A solutions focussed mindset

Tasks & responsibilities:

• Support the end-to-end management of Mystery Shopping (CX) including activity communications, questionnaire development, client communication, data analysis, reporting and presenting
• Monitor the team against the program schedule, ensuring quality standards and procedures are followed
• Monitor program spending and client invoicing
• Contribute to the development of program design and proposal development
• Check and monitor data quality and integrity
• Build program histories and insight stories

 Benefits:

• Fantastic salary package between $70,000- $80,000 (including Superannuation)
• Work life balance with a hybrid office / WFH schedule
• Fantastic agency office culture
• Regular team catch-ups
• Ongoing skills and professional development
• The opportunity to grow with the business

Interested?

If you want to take the next step in your career and you have an awesome and infectious attitude to make those around you want to be the best they can be then we’d love to have you onboard!

We look forward to reviewing your application outlining why you would be the perfect person for this exciting position.Please note only shortlisted candidates will be contacted.

In this role you will:

• Prepare conference proposals and contracts, covering venue, function, menu and accommodation costs.
• Coordinate the entire cycle of conference and events from enquiry to post-event follow-up ensuring client satisfaction.
• Co-ordinate and host familiarisation and site inspection activity including follow-up in conjunction with sales team.
• Achieve budget targets relative to the conference and events department. 
• Assist in the telemarketing for new clients and define their potential to the business.
• Co-ordination and production of conference collateral material, in liaison with the Digital Marketing Manager.
• Lead weekly Banquets Event Order meetings and co-ordinate between conferencing and other relevant departments to ensure that preparations for conferences have been made.

Bring your Passion, creativity and leadership skills to a role with purpose as you help older adults maintain independent and enrich their lives.     

• Monday - Friday (9am - 4pm) ongoing position
• Based at our purpose built Golden Wattle site in Healesville & Killara House in Ringwood + travel where required.
• Competitive salary + Super + Generous Salary Packaging benefits of up to $18,550    

What you’ll be doing  
As the Coordinator of our Social Activity Groups, you will provide support to Older Adults to stay connected and active in their local community, through planned activities and social connections. Reporting to and working collaboratively with the Older Adult Manager (Vic and Qld) you will be required to undertake a number of activities including but not limited to:

• Operationalising, and facilitating Older Adult social and planned activities which are goal orientated, engaging and meaningful. Activities may be in house or out in the community.  Activities are aimed at supporting wellness, reablement and independence.
• Communicating effectively with participants, carers, relevant community organisations for coordination of participant service delivery.
• Arranging transportation of participants when required for program activities (this may include driving a 12-seater bus).
• Promoting and growing the services within the community.
• Ensuring risk management and all relevant program documentation is completed.
• Monitor income and expenditure to ensure the program operates within budget.
• Coordinate and support a small team of support workers.

To view a copy of the full Position Description, click here. Alternatively, for more information please contact Joanne Robinson, Older Adult Program Manager (Vic and Qld) at [email protected]

Who we’re looking for
In addition to having a self-directed passion and drive to support people within the community, you will have:

• Coordination experience in a community setting as well as experience delivering group activities to older adults
• Demonstrated experience in working with older adults.
• knowledge of the leisure and health needs of older people living in the community as well as their diverse physical, social, emotional and cultural needs.
• Understanding and knowledge of the impact of dementia on people, their carers and families.

About the opportunity

Join our Childcare & Education vertical as Customer Success Coordinator in Melbourne to make a real impact every day. We say that because we know that every conversation we have, every code line we write and every interface we design is another opportunity for us to enrich our customers’ experiences.

You will help our customers become successful through the use of our platform, ensuring retention and customer happiness. The Coordinator role provides support to the wider team by assigning tickets, and answering customer enquiries. Some of the other responsibilities include:

• You'll be a proactive member of your team advocating customer needs internally, owning their challenges and working on ways to prevent them from recurring
• You'll be supporting customers across the Office platform
• You'll provide the initial response to tickets and assign incoming tickets to the team depending on the level of complexity and issue
• You'll respond to enquiries via phone, chat and email and work to ensure every enquiry is answered in accordance with our SLAs
• You'll handle dissatisfied customers in a polite and professional fashion
• You'll maintain broad knowledge of all company products, services, and promotions
• You'll support the implementation of systems improvement initiatives and the introduction and roll-out of new technologies
• You'll monitor the performance of systems and assist with the identification of potential issues

For this position, we offer a hybrid and flexible working model, where you will spend 2-3 days per week in the office and the rest working from home.