The People Experience Coordinator plays a pivotal role in ensuring a seamless and positive pre-boarding and onboarding experience for all new hires, while also supporting various people experience processes throughout the employee lifecycle. This position is responsible for coordinating pre-boarding activities, supporting the onboarding process, and providing ongoing support to both new hires and team leaders to enhance the employee experience and facilitate effective communication.

Key Responsibilities:

• Pre-boarding and Onboarding Coordination 

  • Coordinate the transition from candidate to new hire from the Applicant Tracking System (ATS) to the Human Resources Information System (HRIS)
  • Ensure all necessary tasks associated with the onboarding process are completed and overseen
  • Coordinate with other stakeholders such as the IT department to ensure that all necessary technology, equipment, and access permissions are prepared for new hires prior to their start date.
  • Communicate new hire information and technology requirements to IT in a timely manner, facilitating a smooth setup process.
  • Collaborate with IT, People Operations, Talent Acquisition and other Teams to develop and maintain onboarding resources to support new hires

• Pre-boarding Communications:

  • Assist with communications to new hires prior to their start date, providing them with essential information and resources. 
  • Act as a liaison between new hires and other stakeholders (Managers, Department Heads, IT etc) to facilitate a positive and efficient onboarding experience, ensuring that any needs or challenges are addressed promptly.
  • Personalise welcome messages and communications for new hires and their teams
  • Maintain ongoing and active communication with candidates throughout the pre-boarding and onboarding phase, keeping them informed and engaged.

• Induction Coordination and Facilitation 

  • Facilitate weekly team inductions for new employees, guiding them through organisational policies, culture, and expectations ahead of further company modules 
  • Coordinate the scheduling of the People Team induction session, ensuring it aligns with new employees' onboarding timelines.
  • Foster discussion and interaction among new hires, encouraging questions and feedback to facilitate understanding and engagement
  • Oversee the Seedlings Slack channel dedicated to new starters, fostering a supportive and inclusive environment for them to connect and engage with their peers

• People Check-ins

  • Conduct regular check-ins with new hires at key intervals (1 week, 1 month, and 6 months) to gather feedback, address concerns, and provide necessary support.
  • Collect feedback from new hires regarding the induction experience, identifying areas for improvement and future enhancements
  • Review data from our continuous listening platforms and other sources 

• Event Coordination & Travel Management

  • Coordinate company offsites and travel, ensuring all logistical aspects are handled efficiently.
  • Administer the company's travel platforms, ensuring they are used effectively.
  • Support the development of offsite agendas, ensuring all activities and sessions are well-organised and engaging.
  • Support the planning and execution of company events, such as end-of-year functions, to foster team cohesion and celebration.
  • Work closely with external vendors and service providers to arrange travel accommodations and event logistics.

We are looking for a dedicated and detail-oriented HR Coordinator to join our team on a permanent full-time basis from our head office in Sydney with hybrid working! In this role, you will be responsible for HR administration, talent acquisition support, and managing payroll processes from onboarding to offboarding, ensuring accuracy and efficiency in payroll operations.

In this role, you will:

• Working closely with our outsourced payroll provider to review our weekly, fortnightly and monthly pay runs for JDE Australia and Campos Coffee.
• Maintain employee records and files in accordance with legal and organisational requirements.
• Support talent acquisition activities including job advertising, screening resumes, scheduling interviews, conducting reference checks, and preparing offer letters.
• Handle employee queries and requests regarding payroll, leave, benefits, and other HR matters.
• Create and maintain regular HR reports and information.
• Contribute to HR projects and initiatives that support the strategic goals and objectives of the organisation.

About us:

Established in 2007, CDC Data Centres is Australia’s leading operator of sovereign, secure, world-class data centre facilities. Headquartered in Canberra with multiple facilities in the ACT, NSW, VIC and New Zealand, CDC’s diversified operations provide secure data centre configurations that support co-location, containerised and hyperscale compute environments with all campuses interconnected with high-speed carrier grade networks.

At CDC we are passionate about creating an inclusive workplace that promotes and values diversity. We believe that everyone’s unique experiences enable us to deliver meaningful benefits for our people, our clients and communities. Our mission is to attract, retain and grow the world’s best data centre team.

Our people are committed, tenacious and meticulous in supporting our customers. Together, we configure the landscape to meet the security, reliability, connectivity and sustainability needs for today and tomorrow.

About the role:

In this role, you will be essential to the daily management of CDC data centers, overseeing site logistics, physical security, general maintenance, facility presentation, and administrative tasks.

You will work closely with the CDC team to deliver a superior customer experience and uphold secure, uninterrupted facility operations. This role involves overseeing a range of administrative tasks and providing hands-on support to ensure the continuous operation and maintenance of our CDC data centres.

• Ensure all facilities maintenance activities adhere to approved workplans, maintaining building compliance.
• Supervise the presentation and upkeep of facilities, overseeing caretakers and contracted staff.
• Manage logistics within the facilities, collaborating with the Operations team to enforce security protocols and standards.
• Conduct inspections for repairs or renovations of facility structures, coordinating access for clients, guests, contractors, and suppliers.
• Administer activities such as parking allocation, waste disposal, and building security, ensuring adherence to emergency and health and safety regulations and CDC policy.
• Promote and enforce safe work practices, supervise staff as directed by management, and represent the company professionally.
• Lead and participate in team meetings and committees, model CDC’s DNA and Leadership Fundamentals, provide cultural and operational leadership, mentor junior staff, and perform other duties as assigned.

About you: 

This role involves efficiently managing daily and scheduled site activities, ensuring client support, safety, logistics, security, and facility presentation. The ideal candidate will adhere to protocols, identify risks, and maintain smooth facilities operations.

• Demonstrated experience in Property Management, Facilities Management, Office Management or Security Management is highly desirable.
• Excellent organisational and administrative skills.
• Experience in scheduling or coordination of meetings or bookings.
• Confidently use a computer along with the ability to use Microsoft Office programs.
  

Essential:

• Australian citizenship and ability to obtain, an NV1 Security Clearance
  

How to Apply:

If you are looking for an opportunity to play a vital role in a fast-growing Australian Technology company and be part of our amazing team, please submit your resume and cover letter by clicking Apply.

We are committed to fostering a diverse and inclusive workplace where all individuals are valued and respected. We believe that diversity of backgrounds, perspectives, and experiences leads to innovation and success. We actively promote equality and strive to create a welcoming environment for all employees. We are dedicated to building a team that reflects the diversity of our community and encourages everyone to bring their authentic selves to work.

Our Why 

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. 

About the Role (your why)  

The Service Delivery Coordinator is responsible for working with customers and multiple teams within Datacom to provide analytical and specialised administrative support and to optimise the delivery of contracted managed services.

What you’ll do   

• Having knowledge of all contracted services being delivered to customers including incident management procedures.
• Monitoring ticket volumes and aged tickets. Monitoring SLA adherence and escalate continual breaches.
• Notifying underperforming delivery teams of their agreed responsibilities, escalating where needed.
• Running and maintain registers and ensuring actions are completed.
• Support the completion of reporting including extracting for SDM review.
• Reporting on customer satisfaction results and trends. Undertaking administration activities including minute taking.
• Identifying opportunities to improve the customers’ experience.
• Being an escalation point when SDM is unavailable.
• Working with delivery teams on ticket escalations to achieve the outcome for the customer.
• Building strong and long-term relationships with delivery teams and their team leaders.
• Building strong relationships with multiple touchpoints within our customers organisation.
• Assisting with e completion of improvement activities.

What you’ll bring  

• High level understanding of Information Technology. Customer service, issue resolution.
• Knowledge or exposure to Netsuite, Service Now, Zendesk would be highly regarded
• Process management.
• Customer relationship management. Service management.
• Organisation and prioritisation skills. Excellent communication skills, both written and verbal.
• Attention to detail and high standards of quality.
• Network builder (internal and external). Effective presentation skills with the ability to convey technical information across various levels.

Why join us here at Datacom? 

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.