We have an outstanding opportunity to join our Front Office team as a Duty Manager! 

The role reports directly to the Front Office Manager and to the Director of Operations your primary responsibility is ensuring a high level of guest service at all times across the hotel.

As Duty Manager, your tasks and responsibilities will consist of, but are not limited to the following:

• Assist with the management of all operational departments as required
• Management of roster, costings and forecasting
• Professional development of Guest Service Agents to ensure strong succession planning
• Involvement in and management of setting KPI's for Front Office & guest satisfaction
• Process and assist with check-in, check-out of guests, ensuring all procedures are adhered too.
• Assist in all areas of the hotel to eliminate potential issues including Food & Beverage operations
• Immediately attending to guest requests, and leading by example to other members of the team by being proactive and resourceful.
• Responsibility for the health and safety of all patrons, guests and staff members.
• Overseeing of whole guest experience from Reservation through to departure.
• You are naturally a confident person who is able to approach people and initiate conversation.
• You are able to manage your time and can handle juggling numerous tasks at once and have experience. 

We are currently seeking a full time Reservations Manager to lead our fantastic reservations team. Reporting directly to our Commercial Director, this role will see you ensuring that the correct procedures are used in receiving, processing and confirming hotel reservations, working closely with our Director of Revenue in ensuring maximum yield.

Particular responsibilities will include: 

• Lead and support the reservations team, providing guidance and resolving queries.
• Respond promptly to reservation requests, ensuring accurate recording in the system.
• Maintain the Opera Reservations system, updating rates, availability, and mail messages.
• Review no-shows and provide follow-up details to the Assistant Manager.
• Ensure all reservations are up to date in the Property Management System (PMS).
• Verify regular client reservations for accuracy and quick check-ins.
• Monitor occupancy, apply stop-sell in PMS when needed, and inform relevant departments.
• Manage group reservations, ensuring accuracy in rooming lists and special requests.
• Reconfirm arrivals and pass necessary information to the Front Desk.
• Maintain and update guest history, sharing insights with management.
• Anticipate busy periods, manage allotments, and ensure proper utilization.
• Apply yield management practices and participate in monthly strategy meetings.
• Verify rate manuals and ensure accuracy of rates in the system.
• Collaborate with sales to forward leads and provide feedback on corporate markets.
• Ensure open communication between Front Office and Reservations teams.
• Complete daily tasks such as filing, correspondence, and reporting.
• Adhere to Emergency Communication protocols for media inquiries.
• Perform other duties as assigned by the manager.

Based at Epworth Freemason Maternity Hospital in East Melbourne. you will be responsible for supporting the Midwife Unit Manager and assisting in the overall clinical management and team leadership of the 34 bed Post Natal unit. 

In additional to the Post Natal unit, our Maternity Services department consists of 9 birth suites, 10 special care nursery cots and a 4 bed hospital in the Park Hyatt Hotel and currently accommodates approximately 3,000 births per annum.   

We are open to both full time and part time (minimum 3 shifts per week) applicants, and are interested in speaking with individuals who have been working as an RM and are now seeking a leadership opportunity. You will have the full support of the Maternity Services Manager, and the wider Epworth team.

You will make an impact by:

• Being part of the Leadership Team that focus on delivering exceptional patient, family and staff experience while achieving high-quality clinical outcomes
• Leading the team through positive role modelling
• Being highly accountable, respectful, supportive and engaging
• Leaning into the Midwife Unit Manager responsibilities where and when needed

To be successful in this role…

You will either be in an ANUM/AMUM role or looking to step into a fantastic leadership role. You are a good communicator, flexible in your approach and have natural ability to show compassion and empathy to patients and their families. You’re keen to progress your career, learn how to lead a unit and are open to mentoring and accessing internal leadership programs that support your journey.

Salary range is $107,462 - $110,966 + super + entitlements ,depending on registration type, year level and position (prorated for part-time).

You will have:

• Current unrestricted midwifery registration with AHPRA
• Previous experience and a passion for working in Post Natal units
• Contemporary knowledge of best practice in maternity and newborn nursing care and the patient journey

Position Description      Inherent Requirements

About Freemasons
Located in East Melbourne, close to public transport and the CBD, Epworth Freemasons provides a range of world-class health services. As one of Victoria's leading maternity hospitals, Epworth Freemasons specialises in women’s and men’s health services including breast and gynaecological surgery, endoscopy and urology. Epworth Freemasons also offers comprehensive cancer care, and a full range of surgical services, including robotic assisted surgery, orthopaedics and ICU care.
Epworth Freemasons has recently upgraded and expanded its operating theatres and admissions facilities, along with major refurbishments of patient rooms and building infrastructure.