What you will be doing

• Providing food and beverage service to guests in our restaurants, bar, in-room dining and conference spaces
• Maintaining clean and safe work spaces and guest areas
• Ensuring food safety requirements are met
• Following set procedures for setting up, clearing, order taking, processing payments and stock management
• Communicating with other departments to ensure the highest level of guest service is maintained

What we are looking for

Great communication skills & presentation

A genuine interest in food and beverage

Demonstrated ability to work as part of a team

Experience in food and beverage is preferable, but a passion for providing great service is what we are looking for

We are looking for a part-time Guest Service and Reservations Agent who has a passion for engaging with and assisting guests and colleagues.  You will split your time between assisting the Front Office Duty Manager with the daily tasks on the Front Desk, and working with our Reservations team to handle reservations enquiries received via telephone or email.  This role offers a great development opportunity to grow your skills and confidence in a busy hotel right in the heart of Melbourne, and to join the Accor group of hotels.

Your responsibilities will include:

• Providing a unique and personalized guest experience for each guest at our hotel by creating rapport with guests and using creative and personal ways to exceed guest expectations.
• Handling reservations booking requests or enquiries via phone or email and ensuring guest details are accurately recorded in the PMS system
• Taking and directing all incoming calls
• Sharing information about the hotel and the local area with our guests
• Assisting guests with luggage to and from their room
• Maintaining the presentation of the front desk and hotel lobby

What your day will look like:

• Managing a specialised caseload of clients, supporting them to return to work following a workplace injury or illness
• Working with people with complex psychological diagnoses and supporting them as they return to their usual activities and work.
• Undertaking a variety of injury prevention, management and RTW assessments and services, to support clients back to health and work
• Working with a variety of stakeholders - injured clients, employers, insurers, treating health practitioners - to facilitate a safe and sustainable return to work for your clients.
• Providing psychoeducation and training to clients and employers using our award-winning biopsychosocial health coaching tool, Positivum™ and healthy mind training packages.
• Our Psychologists may also be provided with the opportunity to provide clinical services through our Access Psych brand, per below

With the potential for complimentary work with our Access Psych brand, you have the opportunity to be your best in a supportive team environment while avoiding the risk of burnout or clinical fatigue. This work involves all facets of psychology, counselling and therapy services, including:

• Early intervention programs
• Mediation and conflict resolution services
• Medicare treatment
• Participating in pilots and research to design and implement new ways of working with injury and illness
• Psychological assessments
• Workcover/CTP treatment intervention
• Workplace mental health training
• EAP treatment

BE THE DIFFERENCE

At AIA we don’t simply believe in being ‘the best’. We believe in better – because there’s no limit to how far ‘better’ can take us. Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives. And every one of our people has an important role to play. If you want to make a difference by helping shape a healthier, better-protected Australia, read on.

The Opportunity

We have a newly created opportunity available for a Head of Wellbeing to lead a team of allied health professionals driving our wellbeing programs across the AIA Enterprise. You will lead the delivery of the AIA Embrace Ecosystem to support customers whether they are well, unwell or recovering. Your leadership will deliver best in class Wellbeing that creates Shared Value impact.

 To do this optimally you will:

• Strategically lead across the AIA enterprise, embedding wellbeing services including rehabilitation to achieve shared value outcomes for AIA, society, partners and customers
• Deliver an outstanding overall Wellbeing service including rehabilitation
• Act as a passionate and active advocate for customer wellbeing across the AIA wellbeing ecosystem
• Lead, engage, mentor and provide technical support to Wellbeing Managers to ensure the team achieves operational excellence, customer impact and high customer satisfaction
• Mentor and engage the team, so they can foster learning and development opportunities for their broader team and facilitate an innovative and engaged team culture
• Ensure quality and timeliness of rehab services ensuring these services are carried out within AIA Rehabilitation’s Best Practice Framework
• Support Wellbeing Managers with any cases requiring liaison with the Customer Complaints Team, Legal or Reinsurers
• In collaboration with Shared Value Wellbeing leadership team, provide thought Leadership for the business and industry

Successful applications will demonstrate:

• Background and experience in a clinical area such as but not limited to Psychology, Occupational Therapy, Physiotherapy, Nursing, Medicine, Exercise Physiology
• Experience with developing and implementing digital health solutions is highly desirable
• Experience in occupational rehabilitation or Claims Management environment within the life insurance or reinsurance industry
• Experience and understanding of public health and health insurance Being able to lead, influence and engage at all levels of the organisation
• The ability to develop and implement strategic direction in line with AIA’s Best Practice Rehabilitation Framework
• Track record developing and implementing wellbeing services with demonstrated impact for customers
• Awareness of risk landscape with life insurance sector
• Have a proven track record at managing change effectively

Why choose AIA:

We've made a promise to help people live healthier, longer, better lives. And it starts with our own people.

• Access our training and development to build on your current skills
• Access additional leave days a year to recharge and refresh
• Work with supportive and inclusive managers

At AIA Australia, we’re proud to help guide, support and protect the wellbeing of over 3.5 million Australians. As part of the AIA Group - the largest independent publicly listed pan-Asian life insurance group – it is our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030. 

Lots of companies like to say they’re different. What makes us truly different at AIA, is the difference we make in people’s lives. We are proud that this difference has been recognised in the 2023 ANZIIF awards by being named Life Insurance Company of the Year. 

AIA is different. Are you?

To join an organisation that helps people live better every single day, apply via the link by Thursday, 21 March 2024!

We’re inventing the future, right here, right now, at Thales. We design the critical security solutions of tomorrow by combining the curiosity to explore, the intelligence to question and the vision to create. Together we solve complicated problems by combining our experience in the market with our leading research and development capabilities.

Thales Graduate Program

Our program focuses on developing talented graduates to help us deliver tomorrows high-tech solutions. Over the 18 months you will engage in on-the-job training, mentoring, a graduate project and structured learning modules.

There will be opportunities not only to become an expert in your discipline but also learn from the wider Thales business, gaining valuable exposure to a wide range of Thales leading solutions.  

Benefits @ Thales

• Competitive remuneration + Super + Profit Share

• ThalesFlex – Hybrid work environment

• Fitness Passport Discount – Access to a network of Gyms across AUS as cheap as $14.95 P/W

• Employee discounts with a number of affiliates (Travel, Car hire, Tech, Medical Insurance)

• Modernised Paid Parental Leave

• Novated Lease options

• Personal & professional training development opportunities

• Sonder – Wellbeing & Support Partner

Our Team

Our Airspace Mobility Solutions team creates, develops and deploys air traffic management systems that are critical for safe aircraft movement. With products covering 40% of the world’s airspace, we enable the safe take-off and landing of 2 in 3 aircrafts globally.

Your Role

In this role you will work between our Tullamarine and World Trade Centre (CBD) sites both based on Wurundjeri land. Working in this team you help create the foundation for our air traffic management system meaning you play a key role in delivering Thales airspace projects. 

Some of the cool day to day activities you are a part of include:   

• The delivery of a range of infrastructure-based projects

• Working on the automation of the SOE (Standard Operating Environment) and infrastructure/platform deployment using Infrastructure as a Code

• Reading and reviewing architecture diagrams

• Deployment and upgrades of the platform SOE

• Working cross functionally with various engineering disciplines to deliver solutions to our clients

Your Experience

What we value most from our graduates is a willingness to learn and the confidence to offer solutions, however the below will also come in handy

• Recently degree qualified in Computer Science, IT, Mechatronics, Software Engineering

• Linux is your operating system of choice and you also dabble with Python and Ansible (Infrastructure as a Code)

• A true desire to work in a diverse team towards a common goal

We encourage you to apply

We recognise the recruitment process is a two-way street. Therefore, we aim to provide you with all the information you need to make an informed decision that Thales is the right place to launch your career! After you have applied, you will receive an email acknowledging your application. We’ll then provide a personalised experience for suitable applicants as we progress the selection and assessment process.

Thales is committed to promoting and maintaining a workplace culture of shared respect that enables all of us to feel valued, do our best, and remain truly passionate about the place that we work. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace. We encourage applications from Aboriginal and Torres Strait Islander people and individuals from diverse backgrounds.

We are also proud to be a WORK180 Endorsed Employer for Women. If you would like to know more on how we are supporting our employees, you can view our policies and initiatives here: https://work180.com/en-AU/for-women/employer/thales.

Wellbeing matters at Thales, and where possible we encourage flexible working.

We’re inventing the future, right here, right now, at Thales. We design the critical security solutions of tomorrow by combining the curiosity to explore, the intelligence to question and the vision to create. Together we solve complicated problems by combining our experience in the market with our leading research and development capabilities.

Thales Graduate Program

Our program focuses on developing talented graduates to help us deliver tomorrows high-tech solutions. Over the 18 months you will engage in on-the-job training, mentoring, a graduate project and structured learning modules.

There will be opportunities not only to become an expert in your discipline but also learn from the wider Thales business, gaining valuable exposure to a wide range of Thales leading solutions.  

Benefits @ Thales

• Competitive remuneration + Super + Profit Share

• Fitness Passport Discount – Access to a network of Gyms across AUS as cheap as $14.95 P/W

• Employee discounts with a number of affiliates (Travel, Car hire, Tech, Medical Insurance)

• Modernised Paid Parental Leave

• Novated Lease options

• Personal & professional training development opportunities

• Sonder – Wellbeing & Support Partner

• ThalesFlex – Hybrid work environment

Our Team

Our Airspace Mobility Solutions team creates, develops and deploys air traffic management systems that are critical for safe aircraft movement. With products covering 40% of the world’s airspace, we enable the safe take-off and landing of 2 in 3 aircrafts globally.

Your Role

Working from our Melbourne office in the World Trade Centre on Wurundjeri land you will work as part of a team to deliver a first of its kind air traffic management project.

What does your day to day look like?

• Help to deliver software solutions or tools supporting our software teams

• Interact with internal and external stakeholders throughout development lifecycle

• Work cross functionally with the various engineering disciplines within the business

• Design, document, implement and test software enhancements / changes

• Contribute to continuous process and technical improvements

Your Experience

What we value most from our graduates is a willingness to learn however the below will also come in handy

• Recently degree qualified in Software Engineering or Computer Science

• You have experience in Java and want to put it to good use

• A true desire to work in a diverse team towards a common goal

• You are methodical, love solving complex problems and are not afraid to think things through before offering a solution

We encourage you to apply

We recognise the recruitment process is a two-way street. Therefore, we aim to provide you with all the information you need to make an informed decision that Thales is the right place to launch your career! After you have applied, you will receive an email acknowledging your application. We’ll then provide a personalised experience for suitable applicants as we progress the selection and assessment process.

Thales is committed to promoting and maintaining a workplace culture of shared respect that enables all of us to feel valued, do our best, and remain truly passionate about the place that we work. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace. We encourage applications from Aboriginal and Torres Strait Islander people and individuals from diverse backgrounds.

We are also proud to be a WORK180 Endorsed Employer for Women. If you would like to know more on how we are supporting our employees, you can view our policies and initiatives here: https://work180.com/en-AU/for-women/employer/thales.

Wellbeing matters at Thales, and where possible we encourage flexible working.