About you

Your ability to ‘surprise’ our guests with your natural bright and bubbly customer service style is what sets you apart from the rest. You are naturally a confident person who is able to approach people and initiate conversation along with a strong knowledge of the hotel its and surrounding area.

You are able to manage your time and can handle juggling numerous tasks at once but still able to follow procedure and maintain a high awareness of security. You have an outcome driven approach to performance and results. Strive to achieve excellence in your field.

What you will be doing?

• Coordinate and manage the day to day operations of the hotel whilst leading and inspiring the team to enhance the guest experience – every guest, every interaction, every day.
• Be proactive and resourceful when attending to guest requests.
• Take initiative to ensure that interactions with our customers are positive and productive.
• Have the necessary skills and training to actively resolve complaints and challenges presented by customers.
• Provide guidance, support training and leadership to all employees.
• Monitor training and offer guidance to employees whilst on shift.
• Assist in all areas of the hotel during peak times to eliminate potential issues.
• Responsibility for the health and safety of all patrons, guests and staff members.
• Available to work varied shifts from early mornings to late evenings, including weekends and Public Holidays.
• Australian driver licence and RSA certificate required. 

As our West Footscray based SOC Operator, you’ll be responsible for assessing, analysing, and responding to incidents related to physical safety and security for NEXTDC. Here you’ll play a critical role in maintaining the security of NEXTDC data centre facilities and be responsible for monitoring security systems, responding to incidents, and collaborating with internal and external stakeholders to mitigate threats and vulnerabilities.

You’ll have daily use of tools/systems (e.g. access control, CCTV, AI based risk feeds) to detect impact to our people, products, property, customers, or brand image and alert the appropriate response stakeholders. In addition, you’ll personally have a strong commitment to security with excellent attention to detail, and the ability to work effectively in a dynamic and high-stakes environment. 

Working arrangement: 4 on 4 off roster – both day night rotation 

In this role you’ll see yourself:  

• Continuous remote monitoring of our security systems, including CCTV, intrusion detection systems and access control systems, to identify and respond to security threats and incidents. 
• Respond promptly to security incidents, including alarms, breaches, and unauthorised access attempts following NEXTDC Incident Management Process. 
• Escalate incidents as necessary and co-ordinate with necessary bodies.  
• Maintain operational logs, conduct daily shift checklists, handover reports, and incident reports. 
• Maintain detailed records of security incidents, actions taken, and ongoing security activities. 
• Facilitate audit requests from internal and external stakeholders providing detailed information and reports as required. 

About you: 

• Proven experience in a security related role, preferably within the data centre or critical infrastructure environment. 
• Knowledge of security systems, including CCTV, access control, and intrusion detection. 
• Ability to diagnose problems quickly and foresee potential issues. 
• Strong communication and interpersonal skills, with the ability to articulate concepts and ideas clearly to stakeholders at all levels. 
• Ability to respond quickly and calmly to emergencies and stressful situations exercising proper judgment and decision-making skills. 
• Ability to work 4 on 4 off roster – both day night rotation 

An exciting opportunity exists for a guest obsessed hospitality professional to join the Club Sofitel team. As a Club Sofitel Attendant you are responsible for providing a sense of welcome and luxury service for all Club Sofitel guests by being the key contact to assist them during their stay. Your manner will be polished and professional and you will be responsible for providing both food and beverage and front office services to Club Sofitel guests.

To be successful in this sought after position, you will have excellent attention to detail, effective communication skills, proven experience within a quality establishment, and above all else, pride yourself on your ability to exceed the guest expectations.

YOUR KEY RESPONSIBILITIES WILL BE:

•Maintaining a thorough knowledge of all hotel facilities and promotions

•Attending to guest’s requests quickly and efficiently, constantly striving to provide total customer satisfaction

•Preparing and serving food & beverages

•Monitoring the Responsible Service of Alcohol and ensuring compliance with Victorian legislation

•Maintaining food & beverage stock and inventory control based on current and future occupancy

•Completing check in and check out procedures and adhering to hotel standards

•Updating guest profiles, maintaining guest accounts and relevant information during their visit, ensuring charges are posted to the correct account

•Communicating with a diverse range of people in a professional manner

What You'll Be Doing 

• Answering inbound calls from customers looking to discuss NRMA's available policies and offers. 
• On call exploration of the customers services, making sure that we have as much information as possible to provide the most relevant and tailored solutions.
• Offer General insurance products - Motor, Home and CTP insurance as well as NRMA Roadside Assistance (On behalf of NRMA)
• Use effective communication skills to build rapport and provide engaging customer experiences, whilst also objection handling and providing customers a solution to their enquiry.
• Be flexible with hours to ensure we're available when our customers need us. 

Why You'll Love Working with Us