About you

Your ability to ‘surprise’ our guests with your natural bright and bubbly customer service style is what sets you apart from the rest. You are naturally a confident person who is able to approach people and initiate conversation along with a strong knowledge of the hotel its and surrounding area.

You are able to manage your time and can handle juggling numerous tasks at once but still able to follow procedure and maintain a high awareness of security. You have an outcome driven approach to performance and results. Strive to achieve excellence in your field.

What you will be doing?

• Coordinate and manage the day to day operations of the hotel whilst leading and inspiring the team to enhance the guest experience – every guest, every interaction, every day.
• Be proactive and resourceful when attending to guest requests.
• Take initiative to ensure that interactions with our customers are positive and productive.
• Have the necessary skills and training to actively resolve complaints and challenges presented by customers.
• Provide guidance, support training and leadership to all employees.
• Monitor training and offer guidance to employees whilst on shift.
• Assist in all areas of the hotel during peak times to eliminate potential issues.
• Responsibility for the health and safety of all patrons, guests and staff members.
• Available to work varied shifts from early mornings to late evenings, including weekends and Public Holidays.
• Australian driver licence and RSA certificate required. 

An exciting opportunity exists for a guest obsessed hospitality professional to join the Club Sofitel team. As a Club Sofitel Attendant you are responsible for providing a sense of welcome and luxury service for all Club Sofitel guests by being the key contact to assist them during their stay. Your manner will be polished and professional and you will be responsible for providing both food and beverage and front office services to Club Sofitel guests.

To be successful in this sought after position, you will have excellent attention to detail, effective communication skills, proven experience within a quality establishment, and above all else, pride yourself on your ability to exceed the guest expectations.

YOUR KEY RESPONSIBILITIES WILL BE:

•Maintaining a thorough knowledge of all hotel facilities and promotions

•Attending to guest’s requests quickly and efficiently, constantly striving to provide total customer satisfaction

•Preparing and serving food & beverages

•Monitoring the Responsible Service of Alcohol and ensuring compliance with Victorian legislation

•Maintaining food & beverage stock and inventory control based on current and future occupancy

•Completing check in and check out procedures and adhering to hotel standards

•Updating guest profiles, maintaining guest accounts and relevant information during their visit, ensuring charges are posted to the correct account

•Communicating with a diverse range of people in a professional manner

As a Credit Officer in Shift’s Micro Business team you will primarily be responsible for assessing businesses with annual turnover of under $1.5million p.a. against Shifts policies and guidelines whilst delivering excellent customer service.

The ideal candidate will possess attention to detail, and the ability to thrive in a fast-paced environment. You will do this with a solution-oriented focus and methodical process whilst operating with a sense of urgency while working in a supportive team environment. 

This position offers a valuable opportunity to development in the field of credit analysis. We are looking for a dedicated individual who is eager to learn and contribute to the company’s success. If this sounds like you, please reach out.

This is a senior level role in our specialist credit function. This may suit an underwriter from a banking environment with experience in large exposures (and/or asset finance). 

You'll be responsible for evaluating, structuring and documentation of revolving facilities in cash flow & equipment finance applications. As part of the credit risk evaluation process, you'll be reviewing financial statements and cash flow projections as well as other forms of due diligence. 

As a senior member of the team, you'll need to be a skilled negotiator as you agree loan terms with our customers. You'll be responsible for structuring loans and well as monitoring the performance throughout the life of the loan.

We are seeking a Lifestyle Editor for a 12-month fixed term contract. The Lifestyle Editor will play a leadership role in managing the day-to-day operations of our lifestyle team. You will oversee the content output of lifestyle reporters, ensuring that all stories meet the editorial standards and resonate with our audience. This includes pitching and refining story ideas across a range of topics such as personal health, relationships, fashion, and beauty during editorial conferences.

Reporting to the Head of Life, you will be responsible for assigning, shaping, and editing stories at every stage of the editorial process, collaborating closely with both in-house reporters and external contributors. Additionally, you will occasionally contribute by writing your own lifestyle content, ensuring a diverse and engaging mix of articles. This is an exciting opportunity for an experienced editor with a passion for lifestyle journalism, strong editorial judgment, and the ability to lead and inspire a creative team.

The role can be based in Sydney or Melbourne.

In this role you will:

• Manage day-to-day operations of lifestyle reporters, including assigning, editing, and scheduling stories.
• Pitch and manage Lifestyle content during daily news conferences, utilising runsheets to track progress.
• Field pitches from reporters and freelance contributors.
• Generate a variety of story ideas, including long-form profiles, trends, humor pieces, and exclusive book extracts.
• Monitor analytics and guide reporters in the process, focusing on story packaging, including image selection and headline creation.
• Collaborate proactively with social media, SEO, and homepage editor teams to promote Lifestyle content across platforms.