We are looking for a go-getter, someone who is very hands-on and will use their strengths to coordinate and manage the day to day operations of the Front Office department whilst leading and inspiring the team to enhance the guest experience – every guest, every interaction, every day.

What you will be doing?

• Heavily involved in daily operations and coordination of the Front Office Team.
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests.
• Responds to guest feedback and provide relevant action and follow up.
• Be flexible and willing to work mornings, evenings and overnights (if necessary) across the 7 days to ensure service standards expected are being achieved.

About the opportunity

Join our Education Vertical as an Application Support Team Lead in Melbourne to make a real impact every day. We say that because we know that every conversation we have, every code line we write and every interface we design is another opportunity for us to enrich our customers’ experiences.

Reporting to the Senior Manager, Service Delivery, this role will lead a team of Support professionals to meet the needs of our customers on software related enquiries. As an Application Support Team Leader, you will drive engagement, excellence, and a focus on building relationships with our customers and colleagues; whilst meeting and exceeding service levels agreements for the resolution of support tickets. 

Some of the other responsibilities include:

• Manage a regional team of Application Support Advisors in the delivery of software customer service
• Collaborate with engineering peers to provide customer resolutions within agreed SLAs, advocating customer needs to effectively prioritise support ticket resolution 
• Partner with leadership and commercial teams to identify and plan essential work in the context of Application Support 
• Responsible for the maintenance and performance of customer satisfaction levels, ensuring quality service is provided consistently  
• Ensure that the team adheres to regional policies within Application Support for Xplor products 
• Contribute to frameworks and internal resources to support the resolution of technical issues within your team 
• Find new ways to reduce the average ticket turnaround time and improve SLAs 
• Champion the standards for voice of the customer in both delivery and execution 
• Manage staff performance against relevant KPI’s standards  
• Support your team, where required, in customer meetings and calls, to review support issues and implement appropriate actions  

For this position, we offer a hybrid and flexible working model, where you will spend 2 days per week in the office and 3 working from home.

What you will be doing?

You will be responsible primarily for the Hotel’s debtor functions: monitoring debtor payments, processing credit applications, debt collection, invoicing, banking, reconciliations and month end requirements.

About you

• Experience with Opera PMS highly regarded but not essential.
• A recognized university degree in accountancy would be advantageous.
• High level of analytical and problem-solving skills.
• Attention to detail, accuracy, and problem-solving skills essential.
• Excellent written and oral communication skills.

Our purpose

Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.

About you

You are a seasoned Dynamics 365 CE - Senior Developer, with extensive recent experience with D365 CE but equally familiar with the heritage of the previous on-premise versions. Importantly, you will also be someone comfortable away from the code and will understand the distinction between the role of a Consultant versus someone who is just a Developer and we’d expect you will have a track record that demonstrates your capabilities in this capacity as this role will be key in the delivery of complex, enterprise level outcomes for med-large scale public and private sector organisations. You will be someone who projects confidence in their technical abilities and who is comfortable and articulate when engaging with customers directly where you will conduct yourself always in a commercially savvy and professional manner.

What you’ll bring

• Able to show extensive experience with D365 CE as well as previous Dynamics CRM versions.
• Solid knowledge of the application of Customer Service, Sales and Marketing while Field Service, Power Apps Portal experience highly desirable.
• Strong development experience with Microsoft technologies including; .NET C#, ASP.NET, JavaScript, JQuery, HTML5, REST, Web API/Services, SSIS and Azure technologies. Kingsway Soft, Scribe highly desirable.
• Working knowledge of data migration methods.
• Advanced understanding of integration concepts.
• Experience in the range of typical delivery methodologies.
• Strong communication skills, particularly the ability to be an active contributor in customer workshops. Experience and comfort in establishing working rapport with business and technical customers.
• Experience gathering technical requirements, solutioning and producing quality technical designs, both within Dynamics 365 and in the wider context of integrated business platforms
• Ability to manage your time effectively in a self-driven agile environment.

Why Datacom?

Datacom is ones of ANZs largest suppliers of Information Technology professional services. As an ANZ company, we have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

At Datacom you'll be recognised and valued for your contributions. We're growing year on year and can provide stability, career opportunity and a collegial, agile, flat-structured environment that empowers people and promotes autonomy. We care about our people and provide a range of perks such as social events, chill-out spaces, a gaming zone, remote working, flexi-hours, professional development courses and health insurance to name a few. We operate at the leading edge of technology to help ANZ’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

If you would like to know more and this sounds like you. Please apply online today!

Company:

Description:

Marsh is seeking candidates for the following position based in Melbourne:

Senior Account Executive, Energy and Power

What can you expect?

As a Senior Account Executive, you’ll play a pivotal role in our Energy and Power division, collaborating closely with our Victorian Team Leader and Principal Account Executives.

You will be entrusted with managing a portfolio of large to medium corporate accounts, each brimming with unique energy and power risks. Your commitment to delivering exceptional customer service will shine through as you ensure our clients receive the utmost care and attention.


What is in it for you?

Marsh strongly believes in “Feeling comfortable bringing your whole self to work is a fundamental right of every colleague.” We offer the following benefits to our employees, so they feel valued each day at work:

• Work within a multi-national insurance broking and risk advisory company offering clients a wide range of specialist services
• Be part of a great team environment with sociable and supportive colleagues.
• Marsh welcomes all those who can help our shared enterprise to thrive.  We are seeking capable, creative, and fair-minded people who can help us enable our clients’ success.
• Marsh believes that its greatest strength is the collective talent of our people.  The more diverse our backgrounds and experiences are, the more we can achieve together.  Be part of our shared enterprise to thrive.
• A modern and vibrant work environment with flexibility on office/home balance.

We will count on you to:

• Act as lead advisory colleague on a number of mid-size clients
• Provide support on complex Energy and Power accounts
• Develop tailored renewal and placement strategies in conjunction with the Placement and Advisory Leader
• Analyse quotes from carriers and offer valuable insights to colleagues and clients
• Support senior colleagues to reach business goals through research and document preparation
• Project manage complex client queries and requests
• Manage follow-up on coverage changes with underwriters to ensure the coverage specifications are correct
• Build and maintain client and market contacts
• Contribute to the firm’s knowledge base by staying update on changing risk and insurance market conditions.

What you need to have: 
 

• Minimum 5 years of general lines broking experience
• Tier 1 Insurance Broking qualification
• Excellent communication skills both verbal and written
• Strong knowledge and application of broking principles, client reports/proposals, and renewals
• A commitment to providing high-level client service that exceeds expectations.

What makes you stand out:
 

• Strong broking or underwriting experience with Energy and Power clients
• Prior experience managing a portfolio of complex accounts.

Marsh is the world’s leading insurance broker and risk adviser. With over 35,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue approaching US $20 billion and 85,000 colleagues worldwide, MMC helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. Follow Marsh on Twitter @MarshGlobal; LinkedIn; Facebook; and YouTube.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, gender identity or any other characteristic protected by applicable law.

Please apply using the link below, applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencement of employment.

The Role

Joining Moderna offers the unique opportunity to be part of a pioneering team that's revolutionizing medicine through mRNA technology with a diverse pipeline of development programs across various diseases. As an employee, you'll be part of a continually growing organization working alongside exceptional colleagues and strategic partners worldwide, contributing to global health initiatives. Moderna's commitment to advancing the technological frontier of mRNA medicines ensures a challenging and rewarding career experience with the potential to make a significant impact on patients' lives worldwide.

Moderna is committed to enhancing Australia's biotech landscape through a long-term partnership that focuses on strengthening pandemic resilience. Our Melbourne-based large-scale mRNA vaccine manufacturing facility will be a cornerstone in Australia's ability to respond to future health threats efficiently. This collaboration not only brings cutting-edge medical technology to the forefront but also emphasizes job creation and local talent development. We're inviting visionary professionals to be part of this transformative journey, making a tangible impact on global health security.

An exciting opportunity has arisen for a Senior Automation Engineer to join our dynamic team in Clayton, Melbourne. In this role, you'll be pivotal in supporting the operation of our state-of-the-art Drug Product (Fill Finish) GxP manufacturing systems. With systems ranging from Allen Bradley PLCs, Siemens PLCs, Wonderware System Platform, AVEVA Historian, Apprentice MES, to OSIsoft Pi, you will use your automation expertise to ensure the smooth operation of our manufacturing processes, directly contributing to the production of therapies that could transform the lives of patients worldwide.

Here’s What You’ll Do

Your key responsibilities will be:

• Leading roles during construction, CSV/CQV, and delivery of the manufacturing facility.

• Troubleshooting complex issues within our GxP manufacturing systems for smooth and efficient operation.

• Coordinating maintenance activities across systems and teams to ensure continuity and quality.

• Maintaining and sustaining compliance culture in solution design and operations.

Your responsibilities will also include:

• Engaging and educating business owners on the capability and functionality of solutions.

• Coordinating validation activities in collaboration with Manufacturing, Engineering, Validation, and QA.

• Developing and maintaining GMP system documentation and managing compliance activities.

• Leading investigations, CAPAs, deviations, and change controls, supporting audits, and performing administrative duties as required.

The key Moderna Mindsets you’ll need to succeed in the role:

• Questioning Convention: Your role will involve innovative thinking and problem-solving skills to enhance our automation systems continuously.

• Acting with Urgency: With the mission to deliver mRNA therapies swiftly, your rapid and effective response to automation challenges will be crucial.

Here’s What You’ll Need (Minimum Qualifications)

• Bachelor of Science degree in Engineering, Computer Science, or a related technology discipline.

• Minimum of 7 years of experience in a similar role within the biotech or related industry.

• Strong knowledge of computer systems validation and GMP regulations.

• 2+ years of experience with Allen Bradley PLCs and Wonderware System Platform

• Experience working in an operational GxP facility, demonstrating a strong understanding of the regulations and standards in this environment.

Here’s What You’ll Bring to the Table (Preferred Qualifications)

• Experience in Drug Product manufacturing operations such as Formulation, Aseptic Filling, Packaging and Serialization

• Experience in dealing with multiple projects and working in a multi-disciplinary team, managing multiple tasks/assignments with staggered due dates and deadlines.

• Demonstrated ability to make crisp decisions in a dynamic, fast-paced environment and build collaborative relationships with colleagues and business partners.

• Clear communication skills, with the ability to convey complex information in an understandable manner to various stakeholders.

• Experience supporting various digital manufacturing systems including Syncade and OSI Pi.

• Experience working in an operational GxP facility, demonstrating a strong understanding of the regulations and standards in this environment.

• Proficiency in IT networking, with the ability to troubleshoot and optimize.

• Understanding of biopharmaceutical processes and equipment.

• Ability to quickly adapt and learn new skills and technologies.

• A desire to make an impact as part of a high-growth, transformational company that is Bold, Relentless, Curious, and Collaborative.

Moderna offers personalized benefit programs and well-being resources as unique as our global workforce so employees can do their best work.

We recognize and appreciate your diverse needs and interests and do our best to support you at work and at home with:

• Quality healthcare and insurance benefits
• Lifestyle Spending Accounts to create your own pathway to well-being
• Free premium access to fitness, nutrition, and mindfulness classes
• Family planning and adoption benefits
• Generous paid time off, including vacation, bank holidays, volunteer days, sabbatical, and a discretionary year-end shutdown
• Educational resources
• Savings and investments
• Location-specific perks and extras!

The benefits offered may vary depending on the nature of your employment with Moderna and the country where you work.

About Moderna

Since our founding in 2010, we have aspired to build the leading mRNA technology platform, the infrastructure to reimagine how medicines are created and delivered, and a world-class team. We believe in giving our people a platform to change medicine and an opportunity to change the world. 

By living our mission, values, and mindsets every day, our people are the driving force behind our scientific progress and our culture. Together, we are creating a culture of belonging and building an organization that cares deeply for our patients, our employees, the environment, and our communities.

We are proud to have been recognized as a Science Magazine Top Biopharma Employer, a Fast Company Best Workplace for Innovators, and a Great Place to Work in the U.S.

If you want to make a difference and join a team that is changing the future of medicine, we invite you to visit modernatx.com/careers to learn more about our current opportunities.

Moderna is a smoke-free, alcohol-free and drug-free work environment.

Moderna is a place where everyone can grow. If you meet the Basic Qualifications for the role and you would be excited to contribute to our mission every day, please apply!

Moderna is proud to be an equal opportunity workplace and is an affirmative action employer.

Moderna is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry or citizenship, ethnicity, disability, military or protected veteran status, genetic information, sexual orientation, marital or familial status, or any other personal characteristic protected under applicable law. Moderna is an E-Verify Employer in the United States. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Belonging, Inclusion, and Diversity are critical to the success of our company and our impact on society. We’re focused on attracting, retaining, developing, and advancing our employees and believe that by cultivating diverse experiences, backgrounds, and ideas, we can provide an environment where every employee is able to contribute their best.

Moderna is committed to offering reasonable accommodations to qualified job applicants with disabilities. Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the Talent Acquisition Partner or contact the Accommodations team at leavesandaccommodations@modernatx.com.  (EEO/AAP Employer) 

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We are on the lookout for a seasoned Cloud Technical Consultant to come join our Managed Services team in a post-sales consulting role. You will play a pivotal role in driving customer retention and cloud adoption across a portfolio of high value clients.

You will articulate and show case the value of managed services to your clients, as well as build and maintain exceptionally strong and loyal working relationships with them.

You will ensure cloud best practices are adopted, help them to optimise cloud costs using insights from our proprietary systems, improve their infrastructure resilience and security posture, and ultimately ensure every aspect of our managed services delivery is clearly understood, valued, and aligned with their business goals.

Collaborating closely with different customer stakeholders, internal technology leads, service delivery managers, project managers, and many other parts of our business, you will consolidate a broad set of operational, service delivery, and project related updates, and professionally present this to each of your customers as part of the regular monthly governance cadence.

This position requires you to display a deep understanding of cloud technologies along with highly developed communication and consultancy capabilities to engage and built trust with senior IT executives.

The Person

You will have a strong understanding of the cloud adoption value proposition and acutely aware of the common challenges our customers are facing such as delivery quality, cost management, security risks, and the constantly evolving technology landscape.

You would have the expertise and experience to tackle the below responsibilities with little fuss.

Client Relationship Management:

Cultivate and maintain strong, long-term relationships with existing and new clients, understanding their cloud roadmaps, and ensuring our managed service team is providing a solution that meets their needs.

Metrics and Reporting:

Track, analyse, and report on key governance items. Own the monthly technical governance process and present to the client all the relevant service updates and insights.

Cost Optimisation:

Analyse the client's Azure usage and expenditure to identify opportunities for optimisation.

Recommend strategies such as rightsizing resources, leveraging reserved instances, and implementing cost management best practices.

Maintain Security Posture:

Conduct a comprehensive security assessment of the client's cloud environment using tools like Azure Security Centre and Azure Advisor. Identify security vulnerabilities, misconfigurations, and compliance gaps.

Implement remediation measures to enhance the client's secure score and strengthen their overall security posture. Provide guidance on implementing security best practices, including identity and access management, network security, encryption, and threat detection.

• Proven experience as a senior engineer or technical consultant within a managed services environment
• 10+ years senior IT cloud experience;
  - IaaS (Compute, Network, Storage) & PaaS
  - Cloud Migrations & Transformations
  - Cloud Landing Zones and Cloud Adoption Framework (CAF)
  - Deploying cloud workloads through automation (PowerShell) and Infrastructure as Code (ARM/Terraform)
  - Cloud Governance, Compliance and Security best practice
• Facilitation of client workshops and business update sessions.
• Excellent interpersonal, communication, and negotiation skills.
• Ability to thrive in a fast-paced, dynamic environment.
• Familiarity with Service Now and other ITSM tools
• Bachelor's degree in IT, Microsoft Azure certifications, or related fields.

As a valued member of ‘Logicalis Australia’ you will enjoy several benefits, such as;

• Supportive team environment: Confidential pulse checks tell us we are known for being "Unselfish with knowledge", "Flexible and Diverse" and "Give a shout-out and there will always be help"
• Pick your own adventure: Our people have moved from Help-desk to Cloud-Engineering. Admin to Project/Program Management. Project Management to Product Development. If something interests you, we’ll fund you to learn it, so you can become it!
• Breadth of experience and purpose: People here can have an idea, make a plan, and see it through. Our people enjoy genuinely impacting change and controlling their professional success.
• Flexible, modern, working arrangements: Flexible model that allows for productive remote working and in person collaboration. #LI-Hybrid

*Do I need to meet all the requirements to apply?*

No. Studies by several different sources have shown that, on average, men will apply for a job if they meet 60% of the requirements. In contrast, women, non-binary, and neurodivergent people aim for closer to 90%! Please don’t let us miss out on everything you have to offer just because there is some upskilling to do. We can teach the specifics of the job. What we can’t teach is Character – ie Confidence, Capability, Curiosity

About us

We are Logicalis, Architects of Change™. We assist organizations in succeeding in a digital-first world by harnessing our collective technology expertise. Our lifecycle services, including cloud, connectivity, collaboration, and security, optimize operations, reduce risk, and empower employees. As a global tech service provider, we also deliver managed services to provide real-time visibility and insights across clients' digital ecosystems. With 7000+ employees in 27 countries, we help 10,000+ clients globally create sustainable outcomes through technology.

For people living with disabilities, chronic illnesses, or neurodiversity; adjustments and support will be made available to create a more comfortably aligned application process. If you need any specific accommodations (tools, time, etc.), and feel comfortable disclosing this, please let us know and we’ll be glad to facilitate.

The global Square Risk team works to protect Square and Square sellers and enable safe growth across our ecosystem. Square's Australian Risk team seeks an experienced Fraud Operations Specialist to reduce transaction fraud within merchant commerce. You will perform a detailed analysis of high-risk purchases/transactions in real-time queues to identify unauthorised transactions across different types of payments. 
You will analyse risk patterns and communicate with merchants in cases where additional information is required. You will work with global and local Square teams, including Compliance and Customer Success. You are interested in fraud investigation and the financial payments industry and are curious about how world events impact risk. You will demonstrate a high degree of empathy for the businesses and people we serve and bring creativity and structured thinking towards our procedures while maintaining a positive seller experience. You will report to the APAC Risk Lead, based in Melbourne.

You will:

• Monitor real-time queues and review high-risk transactions 
• Use policies to determine if transactions are fraudulent or high-risk
• Manage customer escalations through multiple channels (Customer Relationship Management systems, Email and Slack) 
• Work high-level escalations from partner teams, including Sales, Legal, Compliance and Credit Risk
• Partner with Risk Policy to investigate trends and complete team projects
• Advocate for customers by identifying trends and suggesting improvements to Square processes and products
• Build knowledge of risk at Square and the broader payments industry
• Work some Australian state public holidays

What will a day as a Power Systems Lead will look like: 

• Be a mentor - advise, review and guide engineers across grid interconnection and system planning studies for grid scale wind, solar, energy storage and hybrid generating systems
• Partner with clients - support proponents with negotiating performance standards with AEMO and network service providers
• Nurture relationships - support key clients with stakeholder management during studies and due diligence process liaising with technical and non-technical stakeholders
• Influence Strategy - support strategic pursuits and bids/proposals for major projects 

The following qualifications and experience are highly desired, but if you don’t tick all the boxes you could still be a perfect fit for this role. Please apply, all applications will be considered.