• Undertaking general waiting duties including cleaning trolleys, taking orders and serving guests. 
• Receipt of monies and cash up of service periods.
• Follow and implement all departmental procedures, standard operating procedures (SOPs) and checklists.
• Demonstrate the “Passion for Excellence” through serving our guests with flair and professionalism, ensuring that their requests are quickly and efficiently achieved.
• Ensure all guests are provided with personalised service and that the “Essence of Pleasure” is achieved.
• Embody the art of French hospitality through a “can do” attitude.
• Perform tasks within a timely manner.
• Assist with implementation and maintenance of Sofitel Brand Standards.
• Assist the Outlets Manager with the training and development of all ambassadors while also maintaining a detailed training log.
• Follow up on all guest comments, requests and complaints while informing the Supervisor and Assistant Manager of all such matters.

Benefits, Rewards, Motivations

• Industry benefits worldwide on accommodation, dining and lifestyle services.
• Access to daily discounted coffee and Ambassador dinning menu. 
• A unique training platform to enhance your skills and knowledge. 

• Demonstrate the “Passion for Excellence” through serving our guests with flair and professionalism, ensuring that their requests are quickly and efficiently achieved.
• Ensure all guests are provided with personalised service and that the “Essence of Pleasure” is achieved.
• Embody the art of French hospitality through a “can do” attitude.
• Perform tasks within a timely manner.
• Keep all working areas clean and tidy and ensure no cross contamination.
• Assist other departments wherever necessary and maintain good working relationships.
• Report maintenance, hygiene and hazard issues.
• Awareness departmental targets and strive to achieve them as part of the team.
• Assist Senior Chefs with menu preparation and ensure adequate supplies are available for service.
• Ensure that all service and brand standards are met while on shift. 

Benefits, Rewards, Motivations

• Industry benefits worldwide on accommodation, dining and lifestyle services.
• Access to daily discounted coffee and Ambassador dinning menu. 
• A unique training platform to enhance your skills and knowledge. 

At Ibis Sydney Darling Harbour, we are seeking a dynamic and energetic people person to join our busy Front Office team as a Casual All-Rounder and assist in delivering a high level of customer service at all times. This role will include exposure to all areas of the Front Office function. 

• Provide quality service to all guests by responding to their requests promptly, efficiently and courteously during check in, check out and for the duration of their stay 
• Attend to all incoming calls in a professional and polite manner, constantly striving to provide total customer satisfaction 
• Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis 

What will you be doing?

• Process & input group, FIT & corporate reservations via phone, email & other channels.
• Maintain fluency with the ALL Live Limitless Loyalty Program
• Provide efficient, friendly & professional service to all guests
• Be the first point of contact for all incoming booking enquiries
• Liaise with the relevant Hotels to ensure that you we can deliver on service requests

• Overseeing daily Hotel daily activity to deliver excellent customer service
• Monitoring staff performance and providing coaching and mentoring to develop the team
• Implementing and maintaining hotel policies, procedures and standards
• Analysing hotel performance data and making recommendations to improve efficiency and profitability
• Fostering a positive work culture and promoting teamwork amongst the hotel staff
• Handling guest enquiries and complaints in a professional and timely manner

• Develop and implement comprehensive maintenance strategies to ensure the hotel's facilities, equipment, and infrastructure are well-maintained and operating at peak performance
• Manage a team of maintenance technicians and tradespeople, ensuring they are properly trained, equipped, and motivated to deliver exceptional service
• Oversee the planning, scheduling, and execution of preventive and reactive maintenance activities to minimise disruptions and maximise asset uptime
• Monitor and report on maintenance performance metrics, identifying areas for improvement and implementing corrective actions as needed
• Ensure compliance with all relevant safety, environmental, and regulatory requirements

Your Career

The role of Strategic Relationship Representative (SRR) is key to ensuring the success of Palo Alto Network’s fast-growing customer base. With goals and quotas aligned directly to customer retention, you are an inside role which is central to positioning renewals and additional software and hardware to current customers. 

Your Impact

• Maintain and grow revenue through the renewal of existing customer contracts

• Proactively engage with customers to secure contract renewals

• Defend revenue through negotiations and ensure a seamless customer experience

• Utilizes ATR reports for strategic territory planning

• Identify opportunities for multi-year upsells and additional upgrades

• Collaborates with internal counterparts for a customer-centric approach

• Effective communication skills are essential for this role

• Strong negotiation skills

• Proficiency in analytics

• Strong organizational and strategic thinking abilities

• Ability to manage a high volume of accounts effectively

Our Reservations Agents are at the beginning of an exceptional guest journey as you make them feel welcome and provide a personalised experience during your interactions with them.  

Responsibilities and duties (but not limited to):

• Managing all communication regarding reservations for the Hotel
• Handle all enquiries relating to bookings via email or phone
• Exhibit high sales performance and maximise all sales leads by ensuring close of sale, and up-selling and cross-selling opportunities
• Maintain a positive selling approach to maximise yield in both occupancy and rates
• Administration of reservations, including maintaining a precise filing system

This role leads a dedicated team of escalation/complaint case specialists, accountable for delivering a high-performance, patient-centred complaints resolution. It works closely with cross-functional teams to manage and resolve cases, ensuring compliance with regulatory standards and policies. Key responsibilities include analysing complaint trends to identify systemic improvements, coaching team members to meet and exceed performance metrics, and implementing best practices that enhance the overall patient experience.

Key Responsibilities

People Leadership

• Build and lead a high-performing team by providing clear leadership, direction and support to employees, ensuring they have a clear understanding of their roles and responsibilities.
• Ensure compliance with company policies and processes, taking timely and fair action in instances of unsatisfactory performance or conduct.
• Support and promote a working environment and services that are inclusive, accessible and celebrate diversity. 
• Set team OKRs and KPIs in relation to patient/customer satisfaction, NPS, and monitor metrics to identify areas for improvement and optimisation.

Complaint Case Management & Reporting

• Act as a hands-on leader in the complaint resolution process, working closely with the team to ensure patient concerns are managed in an efficient, effective, and empathetic manner.
• Develop and oversee a robust system for tracking and reporting complaint trends and root cause analysis to drive continuous improvement.
• Create and deliver regular operational reports on case management metrics, team performance, and emerging complaint trends, using data to inform decision-making and optimise team and service performance.

Community Guidelines Investigation

• Oversee and support the investigation of breaches of community guidelines, determining when patient behaviour warrants potential service denial, and ensuring actions are documented and compliant with internal policies and external regulations.
• Ensure that all guideline breaches are handled consistently, fairly, and in alignment with organisational standards.

Collaboration & Resolution Framework

• Establish routines with cross-functional teams to support proactive problem-solving, innovative solutions, and efficient resolution of patient concerns.
• Build and continuously refine frameworks for handling patient complaints, ensuring these frameworks are responsive to emerging trends, patient feedback, and regulatory requirements.
• Act as the escalation point for extreme or complex calls, providing hands-on support and leadership to the team to resolve challenging situations.

The Health and Safety Consultant will develop and implement Montu's health and safety strategy, focusing on psycho-social risk mitigation, regulatory compliance, and initiatives supporting mental well-being in a fast-paced health tech environment. This is a fully remote role with occasional travel.

Key Responsibilities

• Advise on health and safety matters, with a focus on managing both physical and psycho-social risks.
• Ensure health and safety compliance, particularly in psycho-social risk management.
• Identify and mitigate psycho-social risks (e.g., stress, burnout, mental health) across all levels of the organization.
• Develop and deliver training programs on health and safety, mental health awareness, and stress management.
• Conduct regular risk assessments to proactively address physical and psycho-social hazards.
• Review and manage incident reports, implementing and tracking corrective actions.
• Lead investigations into health and safety incidents, ensuring accurate records and compliant processes.
• Manage emergency response protocols and coordinate injury management for efficient return-to-work processes.
• Oversee Work Cover by reporting injuries promptly, supporting employee recovery, and ensuring compliance with all safety and documentation requirements.

We’re looking for a Commercial Account Manager to join Procore’s Sales team. In this role you’ll serve as the main point of contact for existing strategic mid-size accounts while also leveraging your understanding of Procore’s products and processes to maximize renewals and expansion. You’ll collaborate with Customer Success, other Sales members, and Solution Specialists to maintain and expand our customer revenue base. 

This position is based in Sydney, Australia. We’re looking for someone to join our team immediately.

What you’ll do:

• Serve as the main point of contact for your geographic based territory by preserving and developing the customer relationship, highlighting the value of Procore and its product suite, and deepening the customer’s attachment to Procore
• Work cross functionally with Inside Sales Reps, Product Solution Specialists, and Customer Success Engineers to drive product adoption, ensure customer retention, drive increased spend on existing products (upsell), and lead attachment to new products (cross-sell)
• Research accounts, identify key champions, generate interest, and obtain business requirements
• Maintain accurate and up-to-date forecasts; provide sales management with reports on sales activities and projects as requested
• Pursue and increase knowledge of key competitors to ensure that our value proposition is effectively communicated to customers
• Manage and maintain accurate leads, opportunities, and account information within Salesforce.com
• Achieve or exceed monthly and quarterly targets
• Coordinate internal resources to solve client’s issues and execution of service agreements
• Periodic travel to client onsite visits

What we’re looking for:

• BA/BS or equivalent experience preferred and/or 5+ years of demonstrated successful software sales, preferably B2B5
• Experience using a consultative, solution-based sales methodology desired
• Proven record of success in an inside sales based selling model
• Ability and resilience to work in a fast-paced sales environment
• Ability to develop trusted relationships
• Post-sale revenue expansion experience preferred
• Experience with CRM and opportunity management systems, preferably Salesforce.com
• Proven ability to develop and manage pipeline and forecasting

What you get to do in this role

The Support Engineer is part of a global organization entrusted as a technical resource to guide our customers during critical issues to ensure a timely and effective case resolution. In support engineering, the customer and their positive experience is paramount and central to our daily efforts. ServiceNow support engineering is integral to the success of our customers, as well as for the health of ServiceNow.

In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.

A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.

Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.

Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.

This support engineer's SME team is the User Experience Team.

Qualifications

Technical skills that will lead to your success

• Bachelors or higher in Computer Information Systems or equivalent experience in a related field
• Strong experience working with dynamic HTML components: AJAX, JavaScript, CSS, XML, HTML, XHTML.
• Strong experience with AngularJS and GraphQL
• Strong experience working in Java or similar backend programming language
• Experience and understanding of Object Oriented Design
• Experience with relational databases such as MySQL, Oracle
• Working knowledge of the components in a web applications stack
• Familiarity with Linux, UNIX or other OS 
• Basic knowledge and understanding of Network terminology. 
• 5+ years providing customer facing technical support (Web based products or e-commerce preferred)
• Must have Bachelor's degree in Computer Science or related field (or equivalent degree and experience)

Desirable Skills and Experience 

• Previous experience working with the ServiceNow platform (Client Scripts, UI Policies/Actions/Pages/Scripts/Macros/Widgets)
• ServiceNow Certifications.
• Experience providing SaaS support 

Why ServiceNow

ServiceNow's DNA is built in purpose and values. We offer a culture of belonging, inclusivity, collaboration, and customer focus. 

Professionals we hire will be trained and mentored in the technologies mentioned above as appropriate by our senior staff and will work to support a growing base of customers globally.

We have a generous earning potential and the opportunity to expand your role in the company as we grow.

Work-life balance and well-being are our topmost priorities.

We offer flexible work arrangements. 

We provide competitive compensation, generous benefits, and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong in aptitude and attitude can grow their careers through working with some of the most advanced technologies and talented professionals in the business.