About us:

HSI Donesafe, an HSI Company, is one of the fastest growing cloud-based workplace health, safety, and compliance platforms. Known as “The People’s Safety Software”, Donesafe is built with the user in mind and is designed to ease the administrative burden and cost of WHS management. Our parent company, HSI, is a leading Environmental, Health and Safety (EHS) and workforce development provider based in the United States that offers safety and workplace training, safety management software, and compliance solutions. Founded in 1977, HSI has seen tremendous growth supported by innovative technology, robust systems, and exceptional customer support. Our mission is to make the workplace and community safer.

www.donesafe.com

We have a fantastic opportunity to join our Implementation Team as an Implementation Consultant. This position reports to the EHS Injury Implementation Team Lead for the Injury & Claims Management software. Whilst this role is advertised in Sydney, NSW, given the roles hybrid nature we would consider all candidates across Australia.

Essential duties and Responsibilities:

• Kick off the implementation project with clear information on project scope and deliverables.
• Ensure timely action, and successful delivery of milestones through the entire implementation cycle
• Work with internal teams to facilitate implementations
• Raise risks and issues to the Customer promptly.
• Provide a clean and thorough hand-over following implementation to support or the Customer Success Manager
• Assist support with customer specific or technical questions
• Successfully manage multiple projects concurrently
• Update all systems and documentation as required

1. Partner with clients to achieve successful implementations and deliver the following:

• Attend project meetings, as required.
• Lead workshops, when required
• Where possible, configure HSI Donesafe’s Injury & Claims Management system to meet their needs
• Front-end data imports, as required
• Liaising with the clients’ workers compensation agents to gather data
• Work closely with the Technical Solutions resources during testing and reviewing self-insurance data
• Identify Change Requests and follow the change request process
• Estimate effort to deliver configuration change requests, when required
• Support the Go Live preparation
• Support and action the deployment task
• Support Hypercare post Go Live2.

2. Undertake the following as an implementation manager in a cross functional project team:

• Lead Kick off meetings
• Work with internal stakeholders and teams to ensure a successful delivery
• Provide progress updates on the project, when required

Competencies

• Adaptability - The ability to balance competing priorities and multiple projects in a fast-paced environment
• Positive Interactions – You have a positive attitude with strong interpersonal, verbal, and free written communication skills
• Collaboration – the ability to work with colleagues to meet customer needs
• Problem Solving – the ability to listen to customers and patiently troubleshoot implementation challenges
• Impact – provide excellent customer service with the ability to satisfactorily resolve implementation and customer issues
• Innovation – you are driven; no one needs to push you
• Customer Focused – provide timely and clear communication, deliver to agreed timelines and provide updates before required to.

Qualifications

• 2-4 years' experience within an OHS or workers compensation role highly preferred
• 2+ years of Implementation experience preferred
• SaaS implementation experience preferred
• Experience communicating with large and enterprise clients preferred
• Experience using our injury management & claims system preferred
• Proficient in project management tools, MS Office Applications, experience with CRM tools (Salesforce)

This is an exciting opportunity to join a market leading and rapidly growing function, highly focused on achieving goals and delivering results.

What’s in it for you?

• Access to a confidential and free EAP Service (Employee Assistance Program)
• Birthday Bonus Day – A day of paid leave for your birthday!
• Access to FlareHR Employee Benefits & Discounts, including Novated Leasing
• Tuition Reimbursement – We are constantly looking to foster development and growth which is why we support eligible employees with education expenses.
• Volunteer Leave – We believe in giving back and supporting activities that serve the community which is why our employee’s are entitled to 16 hours of volunteer leave per year to support causes that align with our mission ‘Connection Workplace Safety, Compliance and Employee Development’
• A flexible working environment
• A collaborative and supportive team-based environment

We have offices across the country and support flexible working, so candidates from Perth, Sydney, Brisbane and Melbourne will be considered.

Our culture

Life at HSI Donesafe is underpinned by two key values:

#OwnIt - We do what we do with passion and enthusiasm. We take responsibility and just get the job done.

#GotYourBack - We're a company that fosters collaboration, teamwork, and innovation. We work exceptionally hard and celebrate our wins together.

#Better - Creating new and better ways for our team and organization to be successful. As an organization and as individuals, we are a work-in-progress always striving to be better

About us:

Established in 2007, CDC Data Centres is Australia’s leading operator of sovereign, secure, world-class data centre facilities.

Headquartered in Canberra with multiple facilities in the ACT, NSW, VIC and New Zealand, CDC’s diversified operations provide secure data centre configurations that support co-location, containerised and hyperscale compute environments with all campuses interconnected with high-speed carrier grade networks.

At CDC we are passionate about creating an inclusive workplace that promotes and values diversity. We believe that everyone’s unique experiences enable us to deliver meaningful benefits for our people, our clients and communities. Our mission is to attract, retain and grow the world’s best data centre team.

Our people are committed, tenacious and meticulous in supporting our customers. Together, we configure the landscape to meet the security, reliability, connectivity and sustainability needs for today and tomorrow.

About the role:

As the Operations Information Management Specialist, you will support our Operations team in managing the ongoing operations and support of our Data Centres. You will enhance operational efficiency, service quality, and data management practices, driving continuous improvement initiatives and optimising processes.

Reporting to the Operations Centre of Excellence Manager, you will collaborate across various CDC disciplines to maintain high standards of documentation integrity and facilitate smooth operational workflows. Additionally, you will manage our Operations Information environment and standardise formats and structures across all DC operations sites.

Key Accountabilities:

Operations Systems Support: Manage daily system operations, troubleshoot and resolve issues, provide user support, and deploy system updates while analysing processes for improvement.

Document Management System Implementation: Develop and maintain a document tracking system, organise and secure documents, enforce control policies, maintain standards, and ensure compliance.

Document Reviews and Approvals: Set and coordinate standards for document creation, review, and approval, addressing feedback and ensuring quality compliance.

Communication, Training, and Support: Create and update user guides and training materials, deliver training sessions, provide technical support, and communicate effectively with stakeholders.

Monitoring and Reporting: Track document status, generate activity reports, and align document management practices with organisational goals.

About you: 

This role is ideal for someone with a strong background in information management, a keen eye for detail, and experience in complex environments. As CDC experiences a period of growth and development, this position will be crucial in enhancing existing operational workflows and implementing new systems and processes.

Experience:

• Strong technical skills with a solid understanding of Microsoft tools and information management software.
• Experience in data management, document control, or information systems administration.
• Proficiency in database applications and excellent problem-solving and analytical abilities.
  

Desirable skills:

• Strong technical skills, with a clear understanding of Microsoft Dynamics, SharePoint, and other SaaS systems, including proficiency in SQL, JavaScript, HTML, CSS, and RESTful APIs. 
• Microsoft Dynamics certifications (e.g., MB-300, MB-310, MB-320). 
• Developed skills in document control, data management, and information governance specific to data centre operations.
  

Essential:

Australian Citizenship with ability to obtain and maintain a NV1 Security Clearance.

How to Apply:

If you are looking for an opportunity to play a vital role in a fast-growing Australian Technology company and be part of our amazing team, please submit your resume and cover letter by clicking Apply.

We are committed to fostering a diverse and inclusive workplace where all individuals are valued and respected. We believe that diversity of backgrounds, perspectives, and experiences leads to innovation and success. We actively promote equality and strive to create a welcoming environment for all employees. We are dedicated to building a team that reflects the diversity of our community and encourages everyone to bring their authentic selves to work.