A member of the Global HSE Team and reporting directly report to the Manager HSE Systems, this role is responsible for leading the delivery of BlueScope’s HSE reporting, data assurance, communications and associated activities and provides meaningful and targeted data and information reports and disclosure to internal and external stakeholders.

Responsibilities include:

• Coordinating and developing internal and external HSE reports including Dashboards, QBR, Sustainability Reports, BSL results and  Worldsteel
• Coordinating HSEC and ELT meeting agendas and paper submissions
• Managing HSE data verification and assurance. Ensuring relevance of information, driving continuous improvement, as well as the awareness of any potential deficiencies
• Managing the 2L Group HSE Awards Programs and any external HSE submissions (e.g. Worldsteel). Support 1L Business Units HSE for alignment and consistency
• Integrating and aligning H&S,  Environmental and Process Safety data verification and assurance processes with Sustainability Governance Framework
• Ownership of HSE Reporting standards and associated tools; ensuring they are maintained and reviewed with stakeholder for continuous improvement
• Providing subject matter expertise to the business in the area of HSE reporting including having a deep interest and understanding of global HSE reporting standards, emerging practices, innovations and processes

This role can be based in our Melbourne CBD, Wollongong or Brisbane office with occasional domestic and international travel.

Who is mod.io?

mod.io is the world’s most trusted platform for the creation and discovery of fully cross-platform User-Generated Content (UGC) and mods in video games. 



Many of the industries most innovative and successful games have UGC at their core. We’re talking about Counter-Strike, DotA, and PUBG. These games have become house-hold names and that same innovation is what drives us.

 We are a fast-growing, early-stage startup, backed by leading video game venture capital firms including LEGO Ventures, Tencent, and Makers Fund.

Our mission is to connect game studios and publishers with their communities by harnessing the power of UGC. And we’re doing it; our platform is embedded in over 150 games, including some of the biggest and best games in the world. Games like Deep Rock Galactic, Snowrunner, and Dying Light 2, and we support over six-and-a-half-million monthly users.



What is the role?

We are looking for an experienced PHP engineer to join our team. You will be responsible for developing and supporting the mod.io REST API.

Your responsibilities include:

• Understanding the technical requirements of game developers, mod creators, payment providers and stores.
• Helping define the solution architecture.
• Working alongside our frontend, API and integration development teams to understand, define and develop our REST API to fit their needs.
• Designing the APIs to ensure content remains synced and design a system that games can hook into for updates.
• Testing and implementing your APIs.
• Ensuring the APIs are scalable and secure - your API will be used by thousands of concurrent players all around the world.
• Keeping your house clean, your code may be open sourced on Github and must be well documented for our community to fork and adapt as they need.

Why work at mod.io?

We’re very ambitious in what we want to achieve as a company, and we work closely together to achieve our goals.

• We’re transparent and honest, and our focus is on getting things done in the most efficient way possible - if something is slowing us down, we want to know about it and fix it.
• We’re a small team with 30 people globally. This means there are always opportunities both to shape your role and also how we do things.
• We offer maximum flexibility - This role is based in Melbourne, you can work from home (WFH) or enjoy all the perks of our brand new office in Prahran.
• We provide a competitive salary and equity in the company
• We value the career development of our people; we look to hire within when opportunities arise, and provide mentorship and support for all our team.
• We’re very proud that we have a safe, transparent working environment where everyone is welcome, and we encourage people from all backgrounds to apply for jobs with us.

What are we looking for in candidates?


We are looking for humble, enthusiastic, self-starters who take ownership over what they create and will help us shape and improve the company. Even if you don’t match the qualifications exactly, if you’re confident you can do the job, or can grow into the role, please throw your hat in the ring.

For this role, we need someone who is passionate about developing and maintaining high traffic web services, with great problem solving skills and an eye for detail.

We are looking for an experienced Senior PHP Engineer with:

• 5+ years PHP experience working with Laravel.
• Experience with NoSQL key-stores such as Redis & relational databases (MariaDB, MySQL).
• Experience with data modelling for high throughput database activity and a strong understanding of which workloads and data access patterns are scalable and what datastore the data should reside in.
• An ability to write clean, robust and reusable code, as well as mentor and review the code of other backend engineers
• A strong understanding of RESTful API’s.
• Familiarity with Amazon Web Services’ such as S3, Lambda, SNS, SES, SQS, EC2, RDS.
• The ability to take a concept from design to a functional, usable release.
• Confidence in your ability to lead a project from start to finish with little oversight from senior team members.
• An excitement to dig in and experiment, with real attention to detail.
• A hunger to own your code, improve your craft, and create a kick ass experience for millions of gamers along the way.

It would be awesome if you also have:

• A passion for video games and an understanding of the unique challenges UGC presents us and similar businesses like Youtube and Steam.
• Familiarity with Frontend development
• Familiarity with Vue.js
• Experience with Swagger/OpenAPI

How do I apply?

This is a full time role. You can work remotely or from our office in Prahran, which is near Melbourne in Victoria, Australia.

If you fit the criteria and the job description sounds exciting, then please click the application button and provide:

• Your CV
• A cover letter outlining how you meet the criteria

If you don’t think you’re right for this role, but you’d love a role at mod.io, please fill in our Expression of Interest form.

Retail Merchandiser – Bankstown - NSW (Car Required)

Employment Type - Casual

Work directly with a Market Leading FMCG brand. Regular ongoing consistent work. 13 - 16 hours per week, can be completed on Tues and Thurs.

·        Regular ongoing consistent full day's work

·        Work in partnership directly with a Brand Representative

·        Competitive rates of pay, plus super, km's and paid training

Work directly with a Market Leading FMCG brand. Regular ongoing consistent work. 13 - 16 hours per week, you choose which day- Tuesday and Thursday!
 
Working closely with a Brand representative implementing displays, maintaining merchandising standards and building relationships with stores. 
  
This is an exciting time to join our growing business as we continue to build new partnerships, creating more opportunities for our teams. 

Responsibilities will include: 
  

·        Work in partnership with the Brand Representative to support sales performance in the territory 

·        Creating, building, and maintaining quality Point of Sale displays in store

·        Talking to stores about additional promotional space

·        Report tasks and good photos daily via our StoreTrack App

At CROSSMARK we connect shoppers to brands by providing a smarter way to faster growth in all things retail. As Australia’s leading Field Sales and Marketing Business, our teams of merchandisers, brand ambassadors, demonstrators, auditors and sales representatives, help some of the most powerful brands in the world reach and exceed their performance objectives in store. 

Each valued team member at CROSSMARK brings with them their own qualities, different backgrounds and unique perspectives to our collaborative environment. Diversity, flexibility, and innovation are just some of the reasons why our people come to work every day. If you are interested in a career at CROSSMARK we encourage all walks of life to apply today. All applications are strictly confidential.

DK1

Successful candidate requirements:

• Supermarket retail experience is desirable but not essential, no experience necessary
• A current Australian driver’s licence and reliable vehicle
• Strong communication, organisational skills, and attention to detail
• An ability to work autonomously and as part of a team
• Must be available Wednesdays and Thursdays (as a minimum)

The Benefits of working with CROSSMARK:

• ·        Competitive hourly rate -$30.54 per hour + KMs + Super
• ·        Referral programs, ongoing training, recognition, and career opportunities
• ·        Regular consistent full day's work 
• ·        Immediate start
• ·        Represent a Market leading snack brand in Coles and Woolworths
•   
  
  

Our Why 

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. 

About the Role (your why)

As Technical Lead, you will primarily be responsible for improving the effectiveness and efficiency of the usage of IT systems. You will contribute to conversations and decisions around the most effective platform for operations and will report to the Team Leader.

**To be eligible for this position you will need to hold Australian Citizenship or Permanent Residency.**

What you’ll bring

Extensive knowledge of and experience with Active Directory relating to:

• Management and best practices
• Security
• Troubleshooting
• Architecture
• Backup and disaster recovery
• Compliance to auditing requirements such as ISO standards, Essential 8

Additionally, extensive knowledge of and experience with managing the below is desired:

Domain Name Services (DNS)

Active Directory Federation Services (ADFS)

Network Policy Server (NPS)

Public Key Infrastructure (PKI) and certificate management

Utilising PowerShell for automation
Responsibilities

• Provide specialised skills and services to maximise platform use and efficiency
• Provide expert advice and guidance to business stakeholders to deliver short-term and long-term goals of Datacom
• Contribute to future planning, standards and guidelines
• Investigate available hardware and/or software and provide recommendations
• Build and maintain strong relationship with all stakeholders including third party providers and Datacom management of all levels

Why join us here at Datacom? 

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported. 

Description

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

Working as a Desktop Support Engineer you will be responsible for the provision of all aspects of End User Services to Datacom’s customers. Aligned to our customers business requirements, we provide tailored maintenance services, hardware and software break/ fix support, remote support, software deployment and relocation services.

This role will be based in Adelaide and require Australian Citizenship due to customer requirements.

What you’ll do

As a Desktop Support Engineer, you will be accountable for, but not limited to:

• Providing excellent technical support in a high-paced environment where customer satisfaction is paramount.
• Assisting new users with their IT hardware collection and setup.
• Ensuring new equipment, such as Laptops and Mobile phones, are up to date and deployment ready prior to release to customers
• Recording all customer contacts in the appropriate ITSM tool
• Keeping commitments to customers with regard to progress updates
• Using tools and processes to deliver services to customers in accordance with SLAs
• Proactively manage and maintain customer infrastructure as directed
• Initiate and drive service and process improvement
• Follow best practice methodologies and adhere to recognised ITIL processes (EG: Change/release)

What you’ll bring

To be successful in this role, you will have demonstrated the following:

• Exceptional customer experience with regard to end user services
• The ability to prioritise work to ensure achievement of all service level agreements
• Sound knowledge of Laptops, Desktop PC's, printers, media and audio-visual equipment, BYOD and mobility
• You will bring excellent verbal and written communication and have the ability to articulate technical information to the target audience. Your professional customer service will be second to none, and you will have the ability to work autonomously with excellent time management.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Our Company

We exist to bring amazing people together to explore the art of possible.

Bailey Abbott are a progressive and dynamic IT Consultancy business working across both Public and Private sectors. People are at the core of everything we do. We’re all about nurturing and inspiring people – ours and our clients. We bring a positive attitude and mindset to everything we do. We confidently use our knowledge and skills to solve problems, finding a better and easier way forward.

We deliver transformational outcomes to take businesses further, fearlessly. Confidence and trust is fundamental to delivering superior outcomes and we take ownership and responsibility for our commitments.

Our People

Our specialist IT Consultants are creative, collaborative, and passionate. We’re strong advocates for change, challenging the status quo through new thinking, technology, and practices. Always exploring creative ways to simplify complexity.

As a Consultant with Bailey Abbott, you will have the opportunity to build your project portfolio by gaining exposure and experience working across different clients, industries, technologies, and methodologies, all while having the stability and security of a permanent position.

Our Career Opportunity

Bailey Abbott now have an exciting opportunity for a Change Manager to join our Change Management capability. Our Change Management specialists work within an active community of practice, enabling you to benefit from their years of collective experience and wisdom.

As a Change Manager you will be creating and implementing change management strategies, plans and engagement activities that maximise employee adoption and minimise change resistance, in order to increase benefit, maximise value creation and ensure achievement of results and outcomes for our customers.

Working as a Change Manager you will get the opportunity to:

• Identify, analyse, and prepare risk mitigation tactics for the customer
• Identify and manage anticipated resistance within the customer
• Create actionable deliverables for the five change management levers
• Support organisational design and definition of roles and responsibilities
• Integrate change management activities into project plan for efficient delivery
• Evaluate and ensure user readiness for change implementation
• Manage stakeholders both within Bailey Abbott and within the customer

Your skills and experience includes:

• Demonstrated experience working as a Change Manager with in-depth understanding of change management and its tools and methodologies
• Good knowledge of change management techniques
• Demonstrated ability to see the "big picture" and understand the strategic context of projects and change.
• A demonstrated ability to adopt and adopt to different client's Ways of Working
• Ideally Project Management and Business Analysis skills and experience across diverse industries and businesses.

• Paid Birthday Leave
• Access to Employee Assistance Program
• Flexible Working Options
• Regular team gatherings including monthly team lunch
• Professional development opportunities and continuous learning
• Financial benefits through Discount Store

Our clients are diverse and so are we. We engage with great talent from all walks of life to bring their extensive and varied experience to help promote innovation. We encourage applications from candidates from all backgrounds to further strengthen Bailey Abbott.

Bailey Abbott. Explore Possible.

Join the change. Together, we’ll make history.
 

As we keep the lights on for over four million customers and move towards a more sustainable way of life, it’s an exciting time to be at AGL. We’re re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you work alongside Australia's best and brightest minds. You’ll grow and learn in a collaborative, safe and supportive environment and play your part in changing the course of tomorrow.
Everyone at AGL is an important part of building a better energy future and we want you to join in. 

About the Role

Role & Team Overview
The Senior Data Engineer role combines technical expertise with leadership responsibilities. This position involves leading a cross-functional agile delivery team within the Corporate Data Engineering team, ensuring alignment with current work practices, and driving innovation. Additionally, the role contributes to the design, build, and support of the Enterprise Data Platform.

What you’ll be doing

• Advise, guide, and coach team members.

• Provide technical advice and thought and innovation leadership that will inform data product design and business strategy and improve ways of working.

• Collaborate with Data Engineers and Architects to design and implement large-scale analytics platforms, supporting the business in deploying effective data solutions.

• Develop strong relationships with business stakeholders, including the business owner, to understand AGL’s strategy and be a trusted advisor and technology partner.

• Technical Asset Ownership, Performance, and Security Management.

About you

• Proficient in Azure DevOps (VSTS) for CI/CD provisioning, GitHub for source control, and Terraform for infrastructure provisioning.

• Sound industry experience or similar role, with experience in data engineering leadership or leading data delivery teams.

• Experience leading agile delivery teams and designing/building data platforms.

• Strong SQL, data analysis, and ETL/ELT skills.

• Experience with Azure/Microsoft cloud data platforms and exposure to Azure SQL, Azure Synapse, Databricks, Data Lake, Power BI, and Analysis Services.

• Exposure to programming languages like Python and Scala is desirable.

• Ability to develop stakeholder relationships and explain technical concepts to non-technical audiences.

• Passion for leveraging new technologies to enable strategic outcomes and solve complex business problems.

We’d love to see your application, submitted by: Friday, March 22nd, 2024.

Inclusion at AGL
 

At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careers 

AGL is a Circle Back Initiative employer - we commit to respond to every applicant.

Job Family Group:

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit www.teamglobalexpress.com.

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

• Competitive salary above industry standards

• Upskilling, training, mentoring and more to support your career development journey

• Fun and practical employee perks and discounts

• Flexible work, including work from home

• Inclusive parental leave policy that supports all parents & carers

• Peer recognition awards acknowledge when you go above and beyond.

JOB DESCRIPTION

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit www.tgexpress.com.au  

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

• Competitive salary above industry standards
• Upskilling, training, mentoring and more to support your career development journey
• Fun and practical employee perks and discounts
• Inclusive parental leave policy that supports all parents & carers
• Peer recognition awards acknowledge when you go above and beyond

About the role

Take charge of our customer service team, where you'll make a real difference every day. You’ll be at the heart of our operation, ensuring customers get top-notch service, guiding your team through challenges, and finding new ways to get better at what we do. Your hands-on approach will keep our service strong and our customers happy.

What you’ll do

• Direct the team with a focus on achieving excellence and performance. Define clear goals, uphold established standards, and ensure the team consistently meets and exceeds expectations.
• Address and manage escalated customer concerns with a priority on timely and efficient resolutions, always keeping customer satisfaction as a primary metric.
• Analyse our current processes, identifying areas for enhancement to boost both team efficiency and customer satisfaction levels.
• Supervise the ongoing training of team members in digital tools and best practices in customer service. Recognise training needs, devise educational initiatives, and confirm that team members possess the essential skills for their roles.
• Systematically evaluate the quality of service provided by team members, offering constructive feedback, and coaching to support their professional advancement.

What you’ll bring

You are focused on customers and have the know-how to navigate the nuances of centre operations. Details matter to you, especially when it ensures the best service. You spot training opportunities easily and love helping teams reach their full potential. You believe in teamwork, face challenges head-on, and make decisions that count.

• Demonstrated leadership in contact centre environments with a proven ability to enhance team performance.
• Commitment to prioritising customer needs, consistently striving for their utmost satisfaction.
• Proficient in leveraging CRM tools, notably Salesforce and other industry-standard software, to optimise service delivery.
• Articulate in communication, both written and verbal, with a specialised focus on contact centre interactions.
• Possess robust problem-solving skills, maintaining precision and composure in high-pressure contact centre scenarios.

An inclusive workplace, works for everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our recruitment process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other things to note

• When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.
• During the recruitment process, please keep an eye on your junk emails and spam folders for updates.
• TGE is listed as one of LinkedIn’s Top Companies of 2023 in Australia.  

An inclusive workplace, works for everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our recruitment process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other things to note 

• When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.

• During the recruitment process, please keep an eye on your junk emails and spam folders for updates.

• TGE is listed as one of LinkedIn’s Top Companies of 2023 in Australia

We’re inventing the future, right here, right now, at Thales. We design the critical security solutions of tomorrow by combining the curiosity to explore, the intelligence to question and the vision to create. Together we solve complicated problems by combining our experience in the market with our leading research and development capabilities.

Our Benefits

• Annual Bonus Payments & Private Health Insurance
• Flexible Work Arrangement Options
• Competitive Parental Leave
• Reserve & Community Service Leave
• Gym Membership discount
• Healthcare / Medical Insurance
• Career Development Opportunities
• Employee Share Purchase Plans
• Free Parking
• And much more!

Our Team

Thales AMS (Airspace Mobility Solutions) is providing leading edge airspace control and security solutions for the commercial and defence sectors, as well as digital solutions for Unmanned Traffic Management (UTM) and Digital Aviation.

AMS represents revenues of over 500 million Euros worldwide and is the global market leader in the Air Traffic Management space, and one of the most credible players in the new UTM space.

We control 11% of the global airspace with our technologies and we continue to strive to be at the forefront of the air traffic management space.

This position may be suitable to a current Lead who is looking to expand their scope or for someone

.

Your Role

As the Cybersecurity Lead within the Air Mobility Solutions (AMS) division, you will play a critical role within the engineering competence centre. Managing a small team, you will play an integral part in defining and executing the Cyber engineering strategy.

The ideal candidate will still be ‘hands on’ as this role will be a split of 70% hands on operational to 30% team management.

Some Key elements of this position:

• Collaborate closely with the Head of Discipline BL and the APAC Engineering Manager to define and execute the Cyber engineering vision and strategy, aligning it with the specific region context and objectives.
• Contribute to the formalization and communication of the discipline processes, practices and tools, ensuring they meet international standards.
• Responsible for the adoption of new technologies linked to our business (DevSecOps,..).
• Monitor and assess how cyber current practices and tools contribute to projects and products to ensure they meet established objectives and milestones
• Ensure that cyber engineering practices follow local and international regulation and standards and advise on the development of optimal trade-off to deliver a compliant and design to cost solutions. 
• Work to promote and enhance people training and upskilling to build a strong and sustainable discipline.

On day one, you will ideally bring:

• Expert knowledgeable in multiple levels of cybersecurity practices and substantial knowledge of Cybersecurity
• Familiarity with Cyber risks analysis and Cyber Crisis Management within multiple domains (defence, government, civil)
• Ability to provide cybersecurity advice and guidance on complex projects to ensure that the security architecture is defined based on a risk analysis
• Passion to engage and develop your team through the use of collaborative work and challenging approaches
• Ability to capitalise on the laws, norms and standards in order to help define an efficient cybersecurity strategy for the organisation
• Relevant degree, ideally graduated with a Master of Engineering or Computer Science or you have significant experience in team management
• Australian Citizenship

#HN-LN1

Thales is committed to promoting and maintaining a workplace culture of shared respect that enables all of us to feel valued, do our best, and remain truly passionate about the place that we work. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace. We encourage applications from Aboriginal and Torres Strait Islander people and individuals from diverse backgrounds.

We are also proud to be a WORK180 Endorsed Employer for Women. If you would like to know more on how we are supporting our employees, you can view our policies and initiatives here: https://work180.com/en-AU/for-women/employer/thales.

Wellbeing matters at Thales, and where possible we encourage flexible working.

Join the change. Together, we’ll make history.
 

As we keep the lights on for over four million customers and move towards a more sustainable way of life, it’s an exciting time to be at AGL. We’re re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you work alongside Australia's best and brightest minds. You’ll grow and learn in a collaborative, safe and supportive environment and play your part in changing the course of tomorrow.
Everyone at AGL is an important part of building a better energy future and we want you to join in. 

About the Role

Reporting to the Performance Manager, a full time position is now available for a Dispute Resolution Specialist to join the team based in our Melbourne, Docklands head office.

The primary purpose of this role is to support the achievement of Customer Operations key objectives through best practice complaint management to deliver sustainable resolutions to complex and escalated complaints received within the Dispute Resolution Team with a key focus on telco.

This role will require you to work directly with customers and stakeholders to resolve complex and varied complaints and issues (including working directly with external parties such as Ombudsman bodies for Energy &/or Telecommunications and distributors).

Within this role you will also be required to proactively analyse complaint trends and root cause drivers to bring the voice of customer to life with the aim of identifying and delivering initiatives to improve business efficiency, enhance customer experience, reduce customer pain points and complaint cost to serve.

Key accountabilities of this role:

• Timely and accurate resolution of Ombudsman complaints requiring investigation or internal escalated complaints. This is achieved through case management ownership, accountability for timely and high-quality investigation, negotiation and putting forward sustainable solutions. 

• Build and maintain strong working relationships with your Scheme counterparts by being the point of contact for your cases, ensuring the provision of full, detailed and quality investigation responses in agreed format, calling through to conciliators prior to case submissions to talk through the outcome of the investigation, the proposed resolution, and any further information requirements within SLAs.

• Ensuring that investigations are compliant with the Ombudsman’s expectations and regulations and guidelines set out by either the Essential Services Commission, the Australian Energy Regulator for Energy or the Australian Communications and Media Authority for Telecommunications. All upgrades should be assessed for areas of improvement and compliance and challenged or fed back to the relevant business where appropriate.

• Monitoring of ageing and upgrades to ensure work is being completed within defined SLAs, along with proactive intervention and escalation of cases that threaten to fall outside SLA to ensure that customer issues are resolved as quickly as possible.

• Proactively engage and collaborate with key stakeholders to understand their business objectives; provide regular performance updates to and solicit regular feedback on performance.

• Where required, provide subject matter expertise and input into AGL process forums, projects, user acceptance testing processes pertaining to your process area/s of expertise, or formally represent the Dispute Resolution team in process and system review forums as nominated with delegated decision-making authority in these forums on behalf of the Dispute Resolution Team.

• Prompt escalation of distributor / wholesaler related issues and potential systemic issues to relevant functional areas. Ensuring risks and issues are flagged in the risk and issues registers.

• Management of operational change resulting from system, regulatory and process updates and notifications

Qualifications, key skills and experience required:

• Previous industry experience in Telco and complaints will be highly sought after

• High level of customer service and complaint management experience

• Ability to influence and negotiate outcomes Comprehensive written communication skills

• Ability to provide key insights, and use data as the basis to tell a story

• Accuracy and attention to detail, with high verbal communication skills

• Ability to work autonomously with minimal supervision

What is in it for you:

• Amazing discounts off your AGL Energy & Telecommunication accounts that you can share with your family and friends.

• Hybrid working environment where you have the flexibility to work from home 2 days a week

• A positive work environment where we support each other

• Access to an additional week of recharge leave per year

• Discounts off Gym Memberships, Health Insurance, and other wellness

• Access to onsite facilities, bike rack, change rooms and onsite café

• Access 20 weeks of paid parental leave for the primary carer

*Benefits may change over time and vary based on location. 

Note: You must have unlimited, full working rights in Australia to Apply

Please ensure all applications are submitted with an updated Resume and Cover Letter by the closing date of: midnight Monday 18th March 2024

Inclusion at AGL
 

At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careers 

AGL is a Circle Back Initiative employer - we commit to respond to every applicant.

Job Family Group:

Join the change. Together, we’ll make history.
 

As we keep the lights on for over four million customers and move towards a more sustainable way of life, it’s an exciting time to be at AGL. We’re re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you work alongside Australia's best and brightest minds. You’ll grow and learn in a collaborative, safe and supportive environment and play your part in changing the course of tomorrow.
Everyone at AGL is an important part of building a better energy future and we want you to join in. 

About the Role

Reporting to the Vendor and Strategic Initiatives Manager, a newly  created position has become available on a full time basis for a Vendor Specialist to join the team in our Docklands head office.

The primary purpose of this role is to undertake analysis to seek, develop, and help implement Vendor onboarding and offboarding for the Contact Centres. They will also work with internal and external stakeholders to facilitate service provider support and related initiatives.

You will work closely with various teams and the wider Customer Service team to put a strong contractual governance for Vendors and holding them accountable including ensuring that they are delivering their KPIs/SLAs. You will work closely with Procurement and Legal for RFP process and assist your manager with legal and commercial negotiations and ensure the close coordination and ensuring the achievement of expected outcomes.

Key accountabilities of this role:

• Engage with existing Vendors, internal and external stakeholders in establishing Contractual Governance including holding vendors accountable for their contractual obligations and promises made during the RFP Stage

• Ensuring all change requests are up to date and formally documented with vendors

• Assessing the performance of vendors in line with agreed KPIs/SLAs

• Supporting leadership in running and analysis of RFPs, comparing BAFOs and creating business case to finalise the RFP recommendations

• Assisting with Negotiating contracts with suppliers

• Ensuring vendor compliance with AGL's policies and standards

• Managing vendor billing and disbursements

• Onboarding and Offboarding of Vendors including coordination with procurement, legal and business teams

• Analyse and undertaking in-depth investigations to help define business problems by gathering technical and non-technical information.

• Conduct research and analysis to identify market best practices, evaluate potential impacts and shape these opportunities to execution with the aim to contribute to the long-term value of the business including finding opportunities to incorporate those in vendor contracts.

• Perform an end-to-end impact analysis of pre-change implementation and perform post implementation reviews of vendor onboarding and offboarding.

• Contributing to the development of a framework to enable the effective implementation of change within the Contact Centres and across business as required both onshore and offshore

• Use a range of systems and databases to gather information and provide valuable insights.

Qualifications, key skills and experience required:

• Expertise in vendor management, particularly in the telecommunications or energy sector.

• Skilled in analysing processes, identifying root causes, and driving solutions.

• Ability to provide key insights, and use data as the basis to tell a story

• Strong Negotiation skills.

• Written and verbal communication: The ability to prepare and present on initiatives.  

• Problem solving skills and ability to define a problem and come up with potential solutions

• Critical thinking – Will need to provide solutions inline with business strategy.

• Strong organizational skills- Will need to be able to manage multiple initiatives and documentation of discussions.

• Ability to plan at a strategic and operational level.

• Ability to collate and present meaningful reports at a strategic management level and at an operational level.

• Proficient in Microsoft office Tools.

• Coordination Skills to ensure timely execution of various actions with internal and external stakeholders.

What is in it for you:

• Amazing discounts off your AGL Energy & Telecommunication accounts that you can share with your family and friends.

• Hybrid working environment where you have the flexibility to work from home 2 days a week

• A positive work environment where we support each other

• Access to an additional week of recharge leave per year

• Discounts off Gym Memberships, Health Insurance, and other wellness

• Access to onsite facilities, bike rack, change rooms and onsite café

• Access 20 weeks of paid parental leave for the primary carer

*Benefits may change over time and vary based on location. 

Note: You must have unlimited, full working rights in Australia to Apply

Please ensure all applications are submitted with an updated resume by the closing date of: midnight Thursday 21st March 2024

Inclusion at AGL
 

At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careers 

AGL is a Circle Back Initiative employer - we commit to respond to every applicant.

Job Family Group:

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

About Us 

Through local expertise and global scale, we at Global Payments Oceania deliver market-leading technology solutions through five regional sub-brands — Eway, Ezidebit, Sentral, Pigeonhole Software and Storman.

Collectively, these brands are anchored by Global Payments, a world leader in payments and software solutions and a Fortune 500® brand with a worldwide footprint to accelerate our customers' full potential.   

Sentral, is a proven web-based software solution that seamlessly manages school administration, student data and parent engagement. Our tailor-made solutions help administration staff, teachers and school leaders save valuable time to focus on improving school and student outcomes. Sentral is the trusted solution of choice in over 2,500 schools across Australia. 

About the role 

Join our dynamic team at Sentral as a Sales Executive! Reporting directly to the Head of Sales, you'll play a pivotal role in driving revenue growth by securing new sales and maximizing upselling opportunities within our established territories. Working closely with a collaborative and supportive team, your responsibilities will include:

• Proactively generating new business within your assigned territory;
• Expanding revenue streams from existing clients through strategic upselling initiatives;
• Collaborating with head office to support and execute marketing campaigns;
• Representing Sentral at conferences and networking events to foster industry connections;
• Monitoring and providing valuable insights on emerging trends and needs within schools;
• Identifying areas for improvement and recommending effective strategies for resolution.

About you 

Global Payments is committed to Diversity, Equity, and Inclusion (DE&I), with our vision to be Champions of Inclusion. We are looking for a teammate who believes in this vision, engages in our collective culture and strives to understand our customers, their needs and solutions that contribute to their success. A team mate that collaborates, partners and can stand with us.

You are a confident and commercially focused with a passion for sales and building relationships.  You have a natural ability to engage and build rapport with people.  You'll be persuasive and have a strong ability to lead conversations with clients.

You have a passion for technology and may already be in enterprise software/SaaS, CRM solution or FinTech or the Education sector. 

You will also bring: 

• A minimum of 3 years' experience in business development, relationship management, or a related field;
• Previous experience as a teacher or within the education industry is advantageous;
• Exceptional time management abilities and a keen eye for detail;
• The capacity to work autonomously while also contributing effectively within a collaborative team environment;
• Demonstrated empathy and a sincere commitment to enhancing business practices for our clientele;
• A strong drive, ambition, and motivation to achieve success;
• Outstanding written and verbal communication proficiencies.

Please note that you must have  

• Full work rights in Australia  
• Ability to obtain a Working with Children Check  
• Ability to obtain an Australian Federal Police Check  

Our benefits

We want you to be you! At Global Payments we are committed to an inclusive workplace where you can be your true self, feel supported and nurtured. 

We understand the struggle of the juggle - the balance of work and personal life can be challenging. So we offer a flexible working rhythm blending in-office and remote working.

Your health and wellbeing matter to us and we want you to take care of yourself, take advantage of the vast array of wellbeing resources we offer, use your breaks and your leave including Birthday Leave. 

We provide a first class employee assistance program that offers you and your immediate family members complimentary counselling on life challenges such as financial hardship and domestic matters, plus coaching support for people leaders on wellbeing matters.

We offer 12 weeks paid parental leave for either parent as well as two weeks paid secondary carer’s leave.

Celebrating together is a big part of our culture and we regularly gather for Extravaganza and Team Appreciation Days, plus fun activities brought to you by our social committees. 

We like to shout at each other, not literally but via Reward and Recognition Programs such as Shout Outs – recognising our people that go above and beyond and make a difference to our customers.

We also pride ourselves on giving back to the communities in which we operate, so we provide two Days of Service each year to volunteer in a cause that matters most to them.

Other benefits available include salary sacrifice, study leave and an Employee Stock Purchase Plan.

Ready to apply?

If this role sounds right for you we invite you to Apply by using the APPLY button.   Please note you will be redirected to a Global Payments careers page to submit your application.

For further information please email kristy.ward@globalpay.com

We respectfully ask that no recruitment agencies contact us regarding this position.

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

The Opportunity

We have an opportunity available for a Business Performance and Reporting Analyst to join our AIA Financial Services team. Reporting to the Senior Manager Operations, you will collaborate to provide business reporting and operational support to our business. This opportunity will suit an experienced Analyst who is currently working within a Financial Advice team or broader financial services industry.
 

 To do this successfully you will:

• Build and produce reports and dashboards using Alteryx and PowerBI to measure and report on AIA Financial Services business performance, identify trends, including insightful commentary as required
• Research, analyse, design and develop business specifications to achieve agreed business data and reporting deliverables
• Develop robust SQL and other data-driven code, data integration, automated processes and delivery solution
• Discover, validate, and interrogate new data sources to ensure accuracy and effective controls
• Manage workload to ensure deadlines are met and display superior time management skills in to handle contending priorities
• Raise and implement continued process improvements
   

Successful applications will demonstrate:

• Experience working within Data and Visualisation, preferably within a Financial Advice practice or similar
• Undergraduate qualification in Data Science or related field
• Validated experience in data visualisation
• A sophisticated understanding and use of Alteryx, Excel, Power BI and Tableau
• A willingness to work to challenging timeframes with an emphasis on delivering high quality outcomes
• A high level of initiative and self-motivation
• The ability to collaborate within a team environment
• Experience utilising analytical skills to drive business improvement and solutions
• An inquisitive mind and passion about deriving insights from data
   

Why choose AIA:

We’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people.

• Access our training and development to build on your current skills
• Access additional leave days a year to recharge
• Work with supportive and inclusive managers
• Flexible working arrangements
   

At AIA Australia, we’re proud to help guide, support and protect the wellbeing of over 3.5 million Australians. As part of the AIA Group - the largest independent publicly listed pan-Asian life insurance group – it is our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030.  Lots of companies like to say they’re different. What makes us truly different at AIA, is the difference we make in people’s lives. We are proud that this difference has been recognised in the 2023 ANZIIF awards by being named Life Insurance Company of the Year. 
 

AIA is different. Are you?

If you want to be part of an organisation that helps people live better every single day, apply via the link prior to COB on Wednesday, 20 March 2024.

Love the idea of getting out on the road, solving problems on your feet and meeting new people? Are you looking for autonomy, flexibility and a supportive culture?

Rentokil Pest Control is looking for a qualified termite licensed technician to join our residential team servicing the Sydney area.

What to expect from a role as a residential technician:

• A fully maintained company vehicle including fuel card
• All the tools you need: mobile phone, uniform, safety boots and more
• Employee cash incentive programs and bonuses
• Comprehensive induction, training and qualifications
• Access to our employee assistance program for you and your family
• Ongoing learning, development and a range of career pathways

Employment conditions:

• Pest Control Licence
• Valid manual Australian driver’s licence
• Ability to complete a pre-employment medical and police check
• Experience working independently to achieve targets
• Good communication skills
• Confidence using a mobile phone service apps and tablet

About Rentokil Initial

At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.  

From washrooms, to aged care homes, to office plantscaping and classrooms – we're there, ready, bursting with passion and pride to make a positive difference for our customers and communities. 

We operate three brands: Rentokil Pest Control, Initial Hygiene and Ambius Indoor Plants. Our parent company, Rentokil Initial plc, employs more than 56,000 people across more than 80 countries, supporting over 5 million customers.

About frank green

frank green isn’t a person, it’s a philosophy. We are frank about living green.

Our purpose is to stop single-use plastics. So, we create beautifully designed, functional, and innovative sustainable products that fit into your life, that you love to use and reuse, over and over again. Because we want to give people around the world the power and desire to make easy, sustainable change.

Your New Role

Working between our South Melbourne Head Office and our operational centre in Dandenong South, you'll deliver top-notch sales admin service to ANZ wholesale customers. You'll coordinate accounts, manage cold leads, and ensure smooth operations for the Independents team. If you're process-driven, detail-oriented, and ready to make an impact, this is your chance to help drive business growth and elevate customer experience. This role is a 12 month maternity leave contract, with the potential to go permanent within other teams.

Your Day to Day

• Manage National Sales Agent Network communications.
• Provide solutions-focused service to nominated accounts.
• Coordinate POS materials and campaign launches.
• Maintain positive customer relationships.
• Contribute to key business projects.
• Release and prioritise sales orders for dispatch.
• Monitor inventory levels and report to sales team.
• Provide comprehensive reporting to sales leaders.

Your Skills

• Excellent organisation and time management.
• Ability to thrive in a fast-paced environment.
• Strong relationship-building skills.
• Proficiency in cloud-based ERPs and CRMs.
• Keen eye for detail and accuracy.
• Exceptional written and verbal communication.
• Problem-solving skills under pressure.
• Previous sales admin experience.
• Understanding of wholesale consumer goods.
• Proficiency in NetSuite and Google Suite.

The Perks

• A culture of smart, engaged, values driven people, where everybody’s voice matters.
• Staff discount on frank green products.
• Celebration birthday day off as paid leave.
• Plenty of autonomy and opportunity to grow.
• Fun and inclusive staff events and celebrations.
• Dog friendly offices.

Our Culture:

At frank green, we strongly believe in diversity and inclusion, and we make sure that our people feel welcome and our culture incorporates everyone's perspectives and experience.

We're creative, pragmatic and driven by the pursuit of “anything is possible”, but there's enjoyment in every meeting because we thoroughly enjoy the work we do and the impact it has. We're constantly growing, learning, adapting, and trying new things.

To Apply

We are always excited to hear from passionate, talented people. If this position sounds like your next job hit APPLY NOW!

Join the change. Together, we’ll make history.
 

As we keep the lights on for over four million customers and move towards a more sustainable way of life, it’s an exciting time to be at AGL. We’re re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you work alongside Australia's best and brightest minds. You’ll grow and learn in a collaborative, safe and supportive environment and play your part in changing the course of tomorrow.
Everyone at AGL is an important part of building a better energy future and we want you to join in. 

About the Role

Reporting to the Credit Affordability and Integrity Manager, internal movement has created full time positions in our Melbourne, Docklands head office for 2 Credit Functional Analysts to join the team.

This role sits within the Credit Affordability and Integrity team whose responsibilities include, (but are not limited to), ownership of the following core functions:

• Internal and external audits

• Compliance uplift

• Response to external regulator/government notices or information requests

• Investigation, resolution, and minimization of wrongful disconnections

• Complaint reduction

• Incident management

• Mandatory government energy efficiency schemes

The Credit Affordability and Integrity team within the Credit & Affordability business unit has functional and strategic responsibility for ensuring AGL’s consumer credit management processes are compliant with relevant internal, regulatory, and legislative frameworks whilst balancing the need to keep overdue accounts to a reasonably low level, prevent bad debts, whilst contributing to the enrichment of our customer's experience with AGL..

What you’ll be doing:

Operational Excellence:

• Analyse incidents and trends to identify improvement opportunities.

• Reduce wrongful disconnections through credit control analysis.

• Provide expert support for inquiries and complaints.

• Improve consumer debt performance.

• Drive debt performance initiatives.

• Contribute to Credit & Affordability targets.

• Innovate credit processes and manage system changes.

Compliance & Risk Management:

• Ensure compliance of credit management processes.

• Reduce Wrongful Disconnections and compliance breaches.

• Deliver timely regulatory performance reporting.

• Respond to compliance notices and audits promptly.

• Collaborate with Credit operations to address performance incidents.

• Minimize customer complaints.

• Gather insights for debt recovery and compliance improvements.

Continuous Improvement:

• Resolve process issues for collection effectiveness and compliance.

• Monitor and correct system process performance.

• Manage change activities and ensure compliance.

• Anticipate and address risks during planning.

• Implement industry best practices for improvement.

• Identify and implement cost-effective process improvements.

Customer, People & Relationships:

• Uphold AGL Values and foster diversity.

• Prioritize health, safety, and environmental standards.

• Build effective business relationships.

• Enhance team engagement.

• Manage frontline issues and improvements.

• Improve Credit complaints and customer experience metrics.

Qualifications, key skills and experience required:

• Proficient in regulatory guidelines and the energy industry.

• Expertise in credit management and collections, particularly in the energy sector.

• Skilled in analysing processes, identifying root causes, and driving solutions.

• Ability to provide key insights, and use data as the basis to tell a story

• Strong analytical and reporting abilities with keen attention to detail.

• Excellent written and verbal communication skills.

• Proven experience as a business/operational analyst in similar industries.

• Accuracy and attention to detail, with high verbal communication skills

• Demonstrated success in delivering operational changes.

• Familiarity with process management and understanding of business drivers, especially in utilities.

• Experience in project and/or change management.

What is in it for you:

• Amazing discounts off your AGL Energy & Telecommunication accounts that you can share with your family and friends.

• Hybrid working environment where you have the flexibility to work from home 2 days a week

• A positive work environment where we support each other

• Access to an additional week of recharge leave per year

• Discounts off Gym Memberships, Health Insurance, and other wellness

• Access to onsite facilities, bike rack, change rooms and onsite café

• Access 20 weeks of paid parental leave for the primary carer

*Benefits may change over time and vary based on location. 

Note: You must have unlimited, full working rights in Australia to Apply

Please ensure all applications are submitted with an updated Resume by the closing date of: midnight Monday 18th March 2024

Inclusion at AGL
 

At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careers 

AGL is a Circle Back Initiative employer - we commit to respond to every applicant.

Job Family Group:

Are you an organisational maestro with a flair for administrative wizardry? We're on the lookout for a dynamic Administration Assistant to join our team at Baw Baw Views in Moe, Victoria. Dive into a part-time role that not only offers meaningful work but also promises a supportive environment, long-term prospects, and exciting development opportunities.

About Us:
Respect is a rapidly growing, not-for-profit, progressive, and purpose-driven aged care and retirement living provider that operates across Tasmania, Victoria, and New South Wales. Respect is known for the great care we provide to our residents and the supportive and respectful working environment for our employees.

The Position:
The Administration Assistant provides general administrative support to both the General Manager and the facility. The position has direct responsibility for managing general office administration, reception, rostering, and associated support services. The Administration Assistant is responsible for liaising with employees, contractors, volunteers, visitors, residents, and their families at the facility.

Key Duties:

• Provide a customer-focused reception service for the facility and promptly respond to or direct enquiries.
• Provide general administrative support to the General Manager (and other managerial employees), and perform a range of administrative tasks including but not limited to typing, photocopying, filing, answering telephone enquiries and general office duties.
• Ensure timely response to all enquiries, and refer any compliment or complaint to the General Manager.
• Manage and order office and other general facility supplies to ensure efficient delivery of administrative services to the facility and residents.
• Develop reports and take accurate minutes of meetings as required.
• Arrange distribution of the facility resident newsletter as required.
• Maintain the key register and organise individuals to sign the required forms in relation to allocated keys.
• Collect mail each morning and distribute to staff and residents.
• Ensure outgoing mail is dispatched by the end of each working day.
• Manage and maintain facility evacuation kits.
• Any other task not defined but within the employee's skills, as directed by the organisation.

Essential:

• Minimum Certificate of Education or equivalent.
• Knowledge and experience of office procedures.
• High-level customer service skills.
• Advanced computer and word processing skills.
• Cash handling and banking experience.
• Current NDIS Worker Screening or National Police Certificate as applicable at the facility (or ability to acquire).

Desirable:

• Recognised qualification (Cert III) in business administration.
• Experience in residential aged care administration.

To be considered for employment with Respect, each candidate must satisfy the legislative requirements of Aged Care Worker Screening to ensure suitability to work in the aged care industry.

What we can offer you:

• Competitive salary and entitlements.
• Pay incentives including not-for-profit salary packaging.
• Meaningful work in a purpose-driven organisation.
• A healthy and positive workplace culture.
• Learning, development, and growth opportunities.

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

Major Accountabilities:

Achievement of the sales plan for the region

• Coach and motivate the sales team
• Responisble for commercial arrangements within the region

Responsible for building and maintaining positive professional relationships with all external stakeholders in the territory:

• Assist the sales team in maintaining relationships and gaining commitment and usage of promoted products through meeting with key customers
• Representation of the company at trade association meetings to promote product

Organisational Development:

• Clear evidence of the desired behaviours and accountabilities being driven across the team
• Regional Sales team has:
• Aligned, SMART objectives in place in a timely manner
• Quality development plans in place on the TMS system that are being actioned
• Regular coaching sessions and one to one discussions
• Drive and own the talent selection / hiring process for key roles

Act in accordance with Alcon Values and behaviours.

Education/Qualifications: Tertiary qualifications in Science or Business

Skills/Experience:

Minimum:

A minimum of 5-10 years sales experience in medical devices

Proven record of Sales success

Logical and systematic approach to achieve objectives of the role.

Strong understanding of Ophthalmic procedures, product technology

Ability to set objectives

Strong leadership experience

5+ Sales management experience

All applicants need to have full Australian work rights.

Relocation could be considered for the right candidate in Australia.

How You Can Thrive at Alcon:

• Opportunity to work with a leading global medical device company.
• Collaborate with a diverse and talented team in a supportive work environment.
• Competitive compensation package and comprehensive benefits.
• Continuous learning and development opportunities.

Alcon Careers

See your impact at alcon.com/careers

ATTENTION: Current Alcon Employee/Contingent Worker

If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.

Find Jobs for Employees

Find Jobs for Contingent Worker

Join the change. Together, we’ll make history.
 

As we keep the lights on for over four million customers and move towards a more sustainable way of life, it’s an exciting time to be at AGL. We’re re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you work alongside Australia's best and brightest minds. You’ll grow and learn in a collaborative, safe and supportive environment and play your part in changing the course of tomorrow.
Everyone at AGL is an important part of building a better energy future and we want you to join in. 

About the Role

Role & Team Overview

We have an exciting Business Analyst role in our Operations and Corporate Technology space. You will be responsible for working within the Ops Architecture & Delivery team to deliver value to Australia’s largest energy provider. You will contribute to ‘keeping the lights on’ and be a part of a dynamic team, with a flexible working environment, as we implement technologies transition for Australia’s energy future.  

The role ensures the development of business solutions, process mapping, requirements gathering, operational support guides and project and architecture assistance to enable project/s to be successful. 

What you’ll be doing

• Requirements gathering, business and Service Support Guide development, process mapping & documenting processes.

• Participate in the delivery of various approved business solutions. 

• Ensure business solutions are fit for purpose and align to technology standards/guidelines.

• Assist the transition of business solutions into production.

• Data analysis to identify improvement opportunities and prepare & present dashboards & reports.

About you

• Demonstrated experience working within teams and delivery functions. 

• Demonstrated analytical, problem solving and investigatory skills. 

• Requirements gathering, process mapping and good documentation skills. 

• Interpersonal and stakeholder management skills and the ability to work within constraints.   

• Experience with Power BI and other Reporting platforms would be advantageous. 

We’d love to see your application, submitted by: Monday March 18th, 2024.

Inclusion at AGL
 

At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careers 

AGL is a Circle Back Initiative employer - we commit to respond to every applicant.

Job Family Group:

Join the change. Together, we’ll make history.
 

As we keep the lights on for over four million customers and move towards a more sustainable way of life, it’s an exciting time to be at AGL. We’re re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you work alongside Australia's best and brightest minds. You’ll grow and learn in a collaborative, safe and supportive environment and play your part in changing the course of tomorrow.
Everyone at AGL is an important part of building a better energy future and we want you to join in. 

About the role: 

Inclusion at AGL
 

At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careers 

AGL is a Circle Back Initiative employer - we commit to respond to every applicant.

Job Family Group:

ABOUT US

The Missing Link has been operating in Australia for over 26 years, helping businesses achieve their goals through IT transformation with our core offerings; IT & Cloud, Cyber Security and Automation.

Today, The Missing Link is one of the most awarded IT companies in Australia – recognised mainly for our people and processes. With over 180+ staff and 25+ different countries represented in our business, we’ve cultivated a respectful and positive workplace where everyone feels valued, respected and empowered. We pride ourselves on our training and development that ensures our staff can grow their careers alongside our growing business.

Our people are our difference, and we are always looking for amazing talent to join our team. If you’re looking for a highly successful, inclusive and fast-growing workplace, we’d like to talk to you. The Missing Link has been operating in Australia for over 26 years, helping businesses achieve their goals through IT transformation with our core offerings; IT & Cloud, Cyber Security and Automation.

THE ROLE

Exciting career opportunity for a technically strong Level 1 / Level 1.5 Service Desk Engineer looking to take the next step in their career as a IT Technical Support Lead to train and develop our growing team. To be successful in this role you will be someone who is passionate about delivering exceptional support to our customers whilst overseeing the day-to-day operations of our high-performing L1 Support Team. You will be an autonomous operator who takes pride in delighting our customers with your quality service, but who also inspires and can lead a team by example to a shared goal. You will oversee the day-to-day operations for the team including ticket management, technical escalations, advising on client processes & procedures and direction for the team as needed. The role will start as a full-time in-office position and after 3 months, can take one work day from home.

KEY RESPONSIBILITIES

1. Support Excellence

• Ensure customer Service Level Agreements (SLA) are met.
• Proactively communicate with clients and stakeholders within appropriate timeframes.
• Assist the team in completing technical work, resolving incidents and reducing backlogs.
• Focus on first-call resolution and ensure ticket hygiene is being maintained.
• Ensure the team is following Incident Management and Problem Management processes.
• Actively take ownership for complex tickets ensuring commercial awareness is applied.

2. Quality Assurance

• Review of team timesheets weekly ensuring billable targets are met.

• Ensure team time entries are accurate, comply with guidelines, and are submitted and approved within agreed timeframes.
• Maintain positive client feedback (CSAT).
• Identify risks and communicate clearly the impacts to relevant stakeholders.

3. Technical Leadership

• Provide mentoring, feedback and direction to the team whilst demonstrating strong technical proficiency.  
• Support the business goals and contribute towards team harmony.
• Foster trust with the team and build positive working relationships.
• Display a caring attitude that adheres to our values.
• Ensure processes and procedures are being followed by the team.

• Minimum 5 years’ professional work experience

• Minimum 5 years’ IT industry experience
• Minimum 2 years’ MSP / Cloud provider experience
• Technical Experience in:

o    Microsoft 365, User management including security and email support

o    Networking, server and VPN

o    Desktop apps and Microsoft suite

o    PC hardware; network printers and other devices

o    ITSM Tools; process and technical mindset

o    Incident Management

o    Problem Management

• HSC or Equivalent
• Must have industry certifications
• Defence force experience is desirable

A great company culture is very important to The Missing Link. Keeping everyone happy is one of our top priorities.

Here are some of the best bits about working at The Missing Link and some of the ways we try and maintain our staff happiness levels:

• Supportive, collaborative and respectful environment
• Training / mentoring programs
• Regular fun social events
• Diverse range of employee benefits including paid volunteer days
• Great bonus structure
• Free breakfast, drinks and monthly lunches

Unleash your organisational prowess! We're on the lookout for a dynamic Part-Time Administration Assistant to add flair to our vibrant workplace. The hours available are 10am - 4pm, Tuesday, Wednesday and Thursday. The position is based at our Mitchell House aged care home in Morwell, Victoria.

About Us:
Respect is a rapidly growing, not-for-profit, progressive, and purpose-driven aged care and retirement living provider that operates across Tasmania, Victoria, and New South Wales. Respect is known for the great care we provide to our residents and the supportive and respectful working environment for our employees.

About the Role:
The Administration Assistant provides general administrative support to both the General Manager and the facility. The position has direct responsibility for managing general office administration, reception, rostering, and associated support services. The Administration Assistant is responsible for liaising with employees, contractors, volunteers, visitors, residents, and their families at the facility.

Administration & Operational Key Duties:

• Provide a customer-focused reception service for the facility and promptly respond to or direct enquiries.
• Provide general administrative support to the General Manager (and other managerial employees), and perform a range of administrative tasks including but not limited to typing, photocopying, filing, answering telephone enquiries and general office duties.
• Ensure timely response to all enquiries, and refer any compliment or complaint to the General Manager.
• Manage and order office and other general facility supplies to ensure efficient delivery of administrative services to the facility and residents.
• Develop reports and take accurate minutes of meetings as required.
• Arrange distribution of the facility resident newsletter as required.
• Maintain the key register and organise individuals to sign the required forms in relation to allocated keys.
• Collect mail each morning and distribute to staff and residents.
• Ensure outgoing mail is dispatched by the end of each working day.
• Manage and maintain facility evacuation kits.
• Any other task not defined but within the employee's skills, as directed by the organisation.

Essential:

• Minimum Certificate of Education or equivalent.
• Knowledge and experience of office procedures.
• High-level customer service skills.
• Advanced computer and word processing skills.
• Cash handling and banking experience.
• Current NDIS Worker Screening or National Police Certificate as applicable at the facility (or ability to acquire).
• Recognised qualification (Cert III) in business administration.
• Experience in residential aged care administration.

To be considered for employment with Respect, each candidate must satisfy the legislative requirements of Aged Care Worker Screening to ensure suitability to work in the aged care industry.

What we can offer you:

• Competitive salary and entitlements.
• Pay incentives including not-for-profit salary packaging.
• Meaningful work in a purpose-driven organisation.
• Long-term employment in a recession-proof sector.
• A healthy and positive workplace culture.
• Learning, development, and growth opportunities.

Are you an experienced Fund Administrator with a keen eye for detail who is wanting to further develop their skills within a dynamic team? 

As a Senior Fund Administrator at FNZ you will play a pivotal role within our teams, providing support to Fund Administrators and management over the day-to-day operations.

As a subject matter expert, you will support the team through providing advice on processes and procedures to ensures a high quality of service is maintained.

This is a 6 Month Fixed-Term opportunity.

The responsibilities will include:  

• Assists leadership team to deliver the service culture required to achieve organisational outcomes. 

• Assists with the day-to-day management of the team including resource planning and work allocation to meet agreed service levels. 

• Proactively works to ensure effective working relationships within the team and with those whom the team interacts with. 

• Assists with people management processes such as performance improvement plans.

• Performs quality reviews in line with established framework

• Works with individual team members to provide feedback and coaching on work items

• First point of escalation for feedback/escalations and assistance in the team

• Undertake any other projects/ tasks as may reasonably be required to facilitate the smooth operation of the team.

What are we ideally looking for in a successful candidate? 

• Minimum 5 years fund administration experience.

• Time management and the ability to prioritise.

• Experience in performing quality reviews and providing training and feedback to individuals

• A high level of accuracy and attention to detail.

• The ability to solve problems and to autonomously investigate issues and potential solutions.

• Excellent computer literacy, particularly regarding the Microsoft Office suites.

• Excellent communication skills, both written and verbal.

• Able handle high volume workloads and perform in demanding situations from time to time.

• The ability to adapt to change –as a result of both legislation and Company changes.

• A willingness to perform above and beyond the call of duty

What is in it for you?

• A hybrid 3+2 model combining working from the office and from home.

• A competitive salary and excellent benefits, including full comprehensive health insurance, Life insurance, additional annual leave days after your first 12 months, sick days, and more.

• Be part of a highly successful, rapidly growing, global business that is leading the delivery of financial services via cloud computing and partners with some of the world’s largest companies.

• We provide global career opportunities for our employees at any of our offices in the UK, Czech Republic, Australia, New Zealand, China and more.

If this role appeals to you, please apply by the 5th of April 2024.

*Please note we shortlist as we receive applications. We encourage early applications as we may withdraw advertising at any time. 

For more information, please reach out to us! 

About FNZ

FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back. 

We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution. 

We partner with over 650 financial institutions and 12,000 wealth managers, with US$1.5 trillion in assets under administration (AUA).

Together with our customers, we help over 20 million people from all wealth segments to invest in their future.

With a long history of delivering sustainable and innovative packaging solutions to some of the most well-known brands, Pact Packaging looking for an energetic Account Manager based in Broadmeadows and working with customers in Australia and New Zealand. You will develop sales opportunities for Pact's packaging products through engagement of existing and new customers and manage customers at state and national level. This is a great opportunity to take your experience to the next level as you specialise in your category.

As Account Manager, you will be known for your excellent communication and presentation skills and will bring experience in sustainable growth success. As a part of a solid team of likeminded professionals who have our customers and solution provision at the heart of everything we do, you will be able to develop lasting relationships, be flexible and strategic and are seeking the next step in your career. This role is based at Broadmeadows and works closely with our customers in Australia and New Zealand.

 Reporting to the Head of Sales you will:

• Manage an agreed customer base through regular calling and communication, business review and customer relationship building
• Secure new business with existing customers’, new business and product development opportunities, and organic base growth.
• Champion of customer, product and process throughout the business units.
• Manage revenue and margin expectations through the forecasting and budgeting process.
• Undertake Monthly reporting by major customer (Sales value and margin)
• Project management reporting
• Competitor review & reporting