The National DVA Team Leader primary purpose is to lead the National DVA Operations and QA team to deliver evidenced-based, insightful and helpful medical opinions that are clear, accurate, compliant, and timely to facilitate informed decision-making regarding an individual’s health and work outcomes.

• A strong collaborator who can bring a team together to work optimally.
• Peer to peer support and 1-1 monthly team member catch ups
• Facilitate team meetings
• Documenting process, procedure, and customer guidelines
• Updating KMS with Operations and Quality information
• Learning & Development – assisting with the development revision and delivery of training
• Attendance at monthly Technical and Training Meetings 
• Ensure currency of knowledge and skills of customer and legislative framework requirements 
• Complete and remain current with all mlcoa / MedHealth organisational compliance requirements

Responsibilities will include but are not limited to:

• Liaising with DVA customer to plan and implement agreed services
• Scheduling of appointments and aligning correct consultant with appointment
• Maintaining busy inboxes, with queries, appointments and non-appointment services
• Providing administrative and operational support to consultant practitioners
• Providing information and advice to customers, or prospective customers
• Undertaking other tasks assigned to the Client Services team, including reception duties, dictation, invoicing and supporting the greater team in general.

At Xe, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile app and by phone. Last year, we helped over 300 million people access information about the currencies that matter to them and over 225,000 people used us to send money overseas.

We are proud to be part of Euronet Worldwide (Nasdaq: EEFT), a global leader in processing secure electronic financial transactions. Under their Money Transfer division, Xe and Ria Money Transfer have been brought together to help establish the third largest money transfer business in the world.

How will you help Xe become more successful?

The SME Client Manager – APAC will own the growth of the Digital (SME) book of Corporate customers across Australia & New Zealand. This role will be tasked with growing the existing business, supporting the transition towards more technology centric experience, and driving a high-performance culture in the digital team.

Our principles

• AMBITION - We dream big, try things out and always ask “why not?” and “what if?” We’re ambitious in our thinking and our delivery

• RESPONSIBILITY - We get involved, bring our perspective and are always open to new ideas. We take personal responsibility
• COMMUNITY - We value a sense of belonging, trusting each other and encouraging authenticity. We contribute to our community

What you'll do;

The ideal candidate will have experience managing a high performing inside sales function, an in-depth knowledge of the conversion funnel from first time website visit to trading customer, experience in CDD/KYC/KYB requirements and technology in the FX and international payments space, and the ability to leverage digital tools to drive revenue and profitability across a large portfolio of SME customers.  The role will report to the Head of Corporate APAC, but collaborate closely with the Growth function in the US, as well as leaders and individual contributors across the High Value Corporate Dealing and Sales functions, Compliance Operations, Payment Operations and Regulatory Compliance throughout APAC.

KPIs to own

-          Total Digital revenue

-          Conversion rate of new digital applications to traded customers

-          New in-year revenue from newly traded customers

-          % retention of digital book

KPIs to influence

-          Conversion of new web visitors to applications

-          Total APAC corporate new in-year revenue from newly traded customers

Who You are;

As SME Client Manager– APAC, your responsibilities will include:

• Digital Interaction Optimization: Utilize digital tools to analyse customer interactions across our digital platform. Identify areas for improvement and implement changes to enhance the user experience and drive revenue growth.
• Sales Transformation: Lead the transformation and modernization of the sales process, sales infrastructure, and client portfolio management to improve key metrics such as revenue per client, sales productivity, sales operating leverage, contribution profit, time-to-active, CAC/LTV, retention, and SoW growth.
• New Client Conversion – design and execute an inside sales strategy, working closely with Product and Growth teams, to maximize conversion of new inbound applications to trading customers. The focus will be ensuring appropriate cadences and touch points from the inside sales function from application through to first trade, and streamlining the requirements and methods of obtaining KYC/KYB to improve customer experience and time to verification.
• Digital customer service & portfolio growth – design and execute the appropriate service model to maximize the growth and retention of Digital customers. Implement strategies to grow the existing portfolio by up/cross-selling new platform capabilities, aligned with the product roadmap.
• High value customer segment – put in place appropriate processes and measures to identify digital customers to “graduate” to the high-value service model, and vice versa, working closely with the high value team and Head of Corporate to ensure our Dealing roles are only focused on the customers that need and deserve that level of service.
• Pricing Optimization – at a portfolio and individual customer level, optimize how we price our Digital book of customers to maximize retention, conversion and revenue growth over time.
• Customer-Centric Approach: Represent the voice of every corporate customer that uses our web platform and collaborate with Product, Technology, and Operations to influence the redesign of the customer journey and internal processes, with a focus on enhancing the end-to-end customer experience and maximizing revenue potential.
• Team Leadership: Develop and lead a high-performing sales and service team, driving adoption of sales enablement and modern sales tools, standardizing best practices, and fostering a culture of performance. This includes the digital transformation of existing sales and compliance processes and teams to align with new sales motions.
• Experience in FX or International payments is desirable.

Benefits

• 20 days annual leave increasing with each year of service (capped at 25 days
• Paid day off for your Birthday
• Discounted Euronet Employee Share Purchase Plan (ESPP)
• Plumm Mental Health and Wellbeing
• Competitive market-based salary
• Annual Discretionary Bonus
• Superannuation
• Healthcare

We want Xe to be a great place to work and to ensure that our communities are represented across our workforce.  A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects. 

At Xe we are committed to making our recruitment practices barrier-free and as accessible as possible for everyone.  This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on [email protected] 

Sleek.com is on a mission to revolutionise how entrepreneurs operate their businesses. We want to give business owners peace of mind and the power of online solutions to allow them to focus on what they do best - growing their business.

We are a team of 400+ Sleekers from 18 countries, with offices in Australia

• An open and inclusive culture with an international team that believes in the values of S.L.E.E.K - Simplicity, Loyalty, Entrepreneurship, Excellence and Kindness
• Loads of opportunities to build things and break them without any issue - as long as we learn from it :)
• Grow with our team, grow your career in a fast-moving, always evolving industry
• $1,200 of allowance for health & wellness - health insurance, fitness membership, home office...
• Flexible work arrangements

NOTE: You must be eligible to work in Australia. Work & Holiday visa accepted. 

About Sleek

Sleek.com is on a mission to revolutionise how entrepreneurs operate their businesses. We want to give business owners peace of mind and the power of online solutions to allow them to focus on what they do best - growing their business.

We are a team of 400+ Sleekers from 18 countries, with offices in Australia

• An open and inclusive culture with an international team that believes in the values of S.L.E.E.K - Simplicity, Loyalty, Entrepreneurship, Excellence and Kindness
• Loads of opportunities to build things and break them without any issue - as long as we learn from it :)
• Grow with our team, grow your career in a fast-moving, always evolving industry
• $1,200 of allowance for health & wellness - health insurance, fitness membership, home office...
• Flexible work arrangements

NOTE: You must be eligible to work in Australia. Work & Holiday visa accepted. 

About the Job

Join an Australian-owned Swiss based medical device company that is committed to providing clinically proven, evidence based over the counter products in wound care, scar management, and oncology treatment to the Australian pharmacy and hospital markets.

Your New Role

As the territory manger you will be responsible for understanding the commercial dynamics of your designated territory and Pharmacy customers with the goal of achieving sales, distribution, training, and merchandising targets within a marketing cycle period.

You will be responsible for aligning the brand messaging, marketing strategies and key account promotion plans to maximise the consumer reach of products and the company’s brands in store.

Key Duties

·         Develop and execute a territory plan to ensure cycle objectives are achieved.

·         Track and review sales targets each cycle to ensure objectives are being met.

·         Ensure territory coverage is completed as per store grading expectations.

·         Sell, detail, and train all products as per cycle priorities in line with brand strategies.

·         Maximise in store support of all promotional lines for banner group promotions as detailed by the Key Account manager.

·         Utilize cycle deals to leverage off locations and Point of Sale (POS) in store, and or on the shelf.

·         Build relationships with buyers and store staff providing product training to leverage support for merchandising our brands to reach consumers.

·         Update CRM during each call to ensure orders are placed accurately, that calls are recorded in a compliant way and records are maintained for reporting purposes.

·         Maintain professional knowledge with a view to train all staff in store including Pharmacists, Pharmacist Interns, Retail Managers, Pharmacy Assistants with varying degrees of experience.

·         Minimum 2 years selling experience in relevant industries such as Pharmacy or FMCG, (Pharmacy preferred)

·         Drivers Licence and willingness to travel.

·         Organisational Skills with the ability to plan and manage your own territory.

·         Excellent communication and selling skills showing a customer service mindset.

·         Professional presentation skills.

·         A supportive national close-knit team with varying experiences to tap into.

·         A small portfolio of products allowing for greater connection with customers.

·         Products ranged in National banner groups.

·         Brisbane South Territory including suburbs south of the Brisbane River eg Wynnum/Victoria Point, Sunnybank/Browns Plains, Redbank Plains and Jimboomba and including the Gold Coast. 

·         Regional travel – 1 week per quarter Northern NSW

·         A competitive salary and car allowance.

This is a medium sized global company with an entrepreneurial spirit, proactive approach and friendly company culture. The company enjoys an enviable rate of staff retention and is known as a desirable place to work. This role comes with an impressive package that includes competitive salary, mobile phone, laptop, 20k car allowance and a lucrative commission structure.

Are you passionate about helping individuals regain their mobility, improve their quality of life, and achieve optimal physical health?

We are seeking a dedicated and skilled Physiotherapist to join dynamic team at a leading physiotherapy clinic in Sydney's CBD.

This is a well-established physiotherapy clinic dedicated to providing personalised, high-quality care to clients with a focus on evidence-based practice and holistic treatment approaches.

Responsibilities:

• Conduct thorough assessments to identify clients' needs and develop customized treatment plans.
• Implement a variety of physiotherapy techniques and modalities to address musculoskeletal conditions, injuries, and mobility limitations.
• Provide hands-on therapy, therapeutic exercises, and education to promote optimal recovery and prevent future injuries.
• Collaborate with other healthcare professionals and support staff to ensure coordinated care and positive outcomes for clients.
• Maintain accurate and timely documentation of client assessments, progress, and treatment plans.

• Bachelor's or Master's degree in Physiotherapy
• Current registration with AHPRA
• Strong clinical skills with a solid understanding of musculoskeletal anatomy, physiology, and biomechanics.
• Excellent communication and interpersonal skills, with the ability to effectively engage with clients and collaborate within a multidisciplinary team.
• Commitment to ongoing professional development and evidence-based practice.

• Competitive salary commensurate with experience and qualifications.
• Opportunities for professional growth and advancement within a supportive team environment.
• Access to continuing education resources and mentorship opportunities.
• Comprehensive benefits package including health insurance and retirement savings plan.
• Work-life balance with flexible scheduling options.

At Mediix, we believe in the power of referrals. Recommend a qualified candidate and receive a bonus through our referral program.

If you are interested in this role and would like more information, please don't hesitate to contact Anna [email protected]

If this role isn't quiet suitable for you, please get in touch as I am working on a number of other roles that might be of interest.

The Game Changers:

At AP+ we're changing the game! We're doing big things, and we can't do it alone. We're part of a big ecosystem, and we know teamwork and passion for our purpose is what will make us successful. We value the unique talents, perspectives, of all our employees. This includes people of all gender identities and sexual orientations, First Nations Peoples, people of all abilities and diverse backgrounds, as well as their families.

AP+ brings together Australia’s three domestic payment providers, BPAY Group, eftpos and NPP Australia, into one integrated entity. Bringing these businesses together enables AP+ to create a more competitive and coordinated Australian payments organisation that is strategically placed to respond to the impacts of regulatory and technological change today, and into the future.

The Purpose:

The role will sit within the Payments and Schemes Operations team providing support to the Schemes and Applications Team.

As the successful candidate for this role, you have a proven track record of being organised in a fast-paced environment by providing administrative support and managing governance committee meetings. You will also bring high energy and be self-driven to support like minded people within the team.

We offer you a challenging role within a great team in a dynamic organisation where you will have significant opportunities to influence and make a difference. This role will be perfect for someone who is willing to take the next step from an executive assistant role into a role within an Operations team that is fast moving and dynamic.

Do you want to play an important role in a very progressive and dynamic team with a high pace of action and a lot of fun? - then this is definitely for you!.

Responsibilities of the role will cover the following key areas:

• Support, coordinate and manage committee members to complete assigned actions within agreed timeframes.
• Provide support to internal stakeholders including preparation of agenda, meeting materials and minutes of meeting.
• Distribute meeting materials to agreed internal and external stakeholders.
• Coordinate and schedule committee meetings, communicating with members to track attendance.
• Ensure effective guidance and support to the organisation in maintaining existing scheme rules.
• Provide support to internal working groups.
• Maintain the upkeep of external member facing portals.
• Assist in publishing documents to external member facing portals.
• Being a point of contact for committee members.
• Organising catering for meetings.
• Setting up meeting rooms to include testing meeting room technology.
• Providing complete admin support to the Scheme Management Team.

The skills & knowledge you need to have:

• At least 3 years working in the payments industry with a responsibility for committee management or similar.
• Experience in coordination and organising internal stakeholders to enable collaboration and efficient communication
• Skilled in using Microsoft Office Suite and Adobe Acrobat
• In-depth understanding of governance committees and member structure organisations.
• Proven capabilities to manage multiple priorities and deliver on those priorities within the agreed timelines. 
• Detail-oriented and highly organised.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.

What’s next:

We know applying for a role can be a nerve-wracking experience, so we endeavor to review applications and plan to schedule screening interviews within the next two weeks. If you are among selected candidates, we’ll be in touch to schedule a phone interview. In any case, we will keep you posted on the status of your application.

We want to remove all barriers to inclusion so if you need advice or support with your application, we’re here to help. Please reach out to [email protected]. We also encourage you to let us know your pronouns at any point during the recruitment process.

• Provide exceptional customer service & product/service information at front house, via telephone and email
• Supporting the Client Services Specialists and Clinic Coordinator with ad hoc tasks
• Work collaboratively with all departments to support client, examinee and expert needs
• Working towards and achieving company KPI’s and objectives for expert bookings, customer onboarding & customer service
• Assist in training lawyer/insurers/experts in the use of systems as required; 
• SMS inbox management for examinee appointment confirmation
• Pro-active appointment confirmation calls to examinees and clients to avoid Failure to Attend(FTA)/late-cancellations.
• FTA/late-cancellation re-bookings
• Teleconference connections
• Home-risk assessments
• Video testing calls with examinees
• Assist the Clinic Coordinator at front reception when required to ensure Examinee and Expert support on clinic days.
• Regular communication with Managers, Clinic Coordinator and Client Services Team.
• Communicate effectively with File Team and QA; 
• Adhere to quality standards as per SOPs.
• Responding to basic enquiries sent to [email protected]; 
• Keep up to date with key administrative knowledge in order to provide effective support as requested;  
• Support Expert needs in order to enhance their experience ie. system training and assistance with general queries;
• Assist in managing the Court Hearing Notices process with the Clinic Coordinator and Client Services team.
• Assist the File and Admin team and Experts in chasing for documents for upcoming assessments from lawyers and communicate to experts and team.
• Ensure that facilities are suitable for expert needs; 
• Assist the Client Services Specialists in identifying any potential risks or issues to the team and appropriate manager.
• Promote and support practices that are inclusive, responsive, safe and accessible.