The Commercial Products team manages a fleet of custom-built and off the shelf systems that perform critical functions for our Sales Operations, Traffic, Finance and Presentation teams, which make it possible for us to sell and traffic ads. In other words, our systems manage all revenue associated with broadcast today and progressively into digital.

Ideally you have worked with Salesforce over the last couple of years, have a focus on industry cloud solutions, and are comfortable working from implementation to adoption. 

Role responsibilities

• User Management: Create, manage, and deactivate user accounts, roles, and permissions to ensure data security and accessibility.
• System Maintenance: Monitor and maintain system performance, security, and data integrity.
• Customisation: Customise Salesforce applications, including the creation of reports, dashboards, page layouts, and workflow automation.
• Data Management: Perform data imports, exports, backups, and cleansing to maintain high-quality data standards.
• Training & Support: Provide training and ongoing support to users, helping them to navigate the platform and utilise its features effectively.
• Documentation: Develop and maintain documentation of system configurations, processes, and user procedures.
• Collaboration: Work with various departments to gather requirements, deliver solutions, and enhance the Salesforce platform to meet evolving business needs.
• Updates & Releases: Stay up-to-date with Salesforce releases and new features; assess their impact and implement necessary updates.

We are responsible for collecting hundreds of millions of events from client devices each day and streaming them directly into our data warehouse. We extract data from the majority of Nine’s enterprise systems, centralise it in our data warehouse. You will be responsible for the design and overseeing the development of rich data models for analysis and to inform business operations and strategy for reporting,  personalisation and commercialisation. You will play  a key role in shaping and maturing the Nine data platform to enable critical business decisions and outcomes. 

Who are you?

Experienced and detail oriented data modeller to join the Nine Data team. You possess a deep understanding of data modelling techniques and best practices. You have the ability to translate complex business requirements into efficient and scalable data models.

You contribute to a learning-oriented workplace culture, being curious about the world around you, seeking new ways to explore and bring new thinking and practices to bear within your team. You remain open to learning new technologies and techniques, and finding creative ways to leverage this knowledge to further team goals.

What you’ll do:

• Design and maintain advanced data models, including conceptual, logical, physical, and dimensional modelling.

• Collaborate with broader teams to translate business needs into effective data solutions.

• Perform data profiling/analysis activities that will help establish, modify, and maintain a data model.

• Lead the creation of a taxonomy/data dictionary to communicate data requirements that are important to business stakeholders.

• Lead and participate in design workshops to facilitate an understanding of business data needs and how they are mapped to the data model.

• Support review, sign-off and adoption of data models in collaboration with data product,  architecture, and data engineering teams.

• Articulating modelling principles to the broader data engineering team

Start your leadership journey with ALDI! From driving sales, to serving customers and supervising staff, our Duty Store Managers always lead from the front.

Your purpose is ensuring our store runs smoothly during your shift. You'll be supporting and guiding team members, handling customer inquiries and working collaboratively as part of the store management team. All the while, you'll be honing your leadership skills and truly making a difference for your team and our customers.

The specifics? Here's what you’ll be doing:

• Opening and closing the store and supervising shifts
• Offering feedback to the team that's clear, constructive, and inspiring
• Assisting in training and onboarding team members
• Being a customer service superstar and serving customers at the registers with a smile
• Keeping shelves stocked with products so that our customers can find all their favourites
• Keeping a keen lookout for any incidents or hazards to keep everyone safe

As a Senior Collections Officer, you will negotiate payment plans, manage overdue accounts, assess for legal escalation, and handle financial hardship cases. You’ll also oversee accounts in liquidation or bankruptcy, address escalations, and maintain compliance with debt collection laws while collaborating with the team.

What you will be doing:

• Work directly with customers to negotiate affordable and sustainable payment arrangements that aim to bring overdue accounts back into good standing.
• Employ skip tracing techniques and tools to locate customers
• Conduct thorough reviews of accounts, analysing payment histories, previous collection efforts, and current financial status to determine the best course of action for recovery.
• Assess when accounts should be escalated to external solicitors or collection agencies for legal action. Prepare and present supporting documentation, including payment history, due diligence, and any efforts made to resolve the debt before escalation.
• Evaluate and manage financial hardship cases, conducting Statements of Financial Position and determining the best solutions for both the customer and the business.
• Handle administrative tasks related to accounts under liquidation or bankruptcy
• Be the first point of contact for escalated cases, resolving complex or sensitive customer issues with professionalism and expertise.
• Collaborate effectively with team members to provide guidance on challenging accounts.
• Maintain accurate and detailed records of customer interactions, payment plans, and legal processes. Regularly report on account statuses, escalations, and recovery progress to the Collections Manager and Head of Collections.
• Stay informed of relevant laws and regulations related to debt collection, bankruptcy, and financial hardship to ensure all actions comply with industry standards.