LegalVision is a market disruptor in the commercial legal services industry. Our mission is to power the success of every business by delivering legal support that is proactive, affordable and commercial, and the key way we do this is through our industry-first legal services membership. We have assisted over 200,000 businesses across New Zealand, Australia and the UK, and we’re just scratching the surface. We were named Law Firm of the Year at the 2021 and 2022 Australasian Law Awards, and a 5 Star Employer of Choice by Australasian Lawyer in 2023.

The Opportunity

As a Client Success Manager, you will be part of our Client Success team that prides itself on providing outstanding service to our 10,000+ clients. We know that exceptional client service keeps our members happy, which is the fuel for our growth.

Our Client Success Managers work with our members to ensure their businesses get the legal assistance they need in an efficient and valuable way. Our best CSMs take the time to understand a client’s business goals and challenges and work collaboratively with the client to deliver effective short and long-term solutions. They continuously work on their legal product knowledge and they are business savvy. They are proactive, organised and diligent. And they never tire of speaking to our member clients!

Key Responsibilities

• Establish relationships with new members and onboarding them to our member platform.
• Drive the value of our membership by supporting members to regularly engage with our Legal team.
• Identify upgrade or extension opportunities and provide quotes.
• Act as the go-to person for any client questions or concerns, including responding to queries about our member platform or the legal services provided by us.
• Action client feedback to continuously improve our membership offering.
• Analyse member usage patterns to identify potential issues and encourage members to get the most value out of our membership.
• Relay feedback on our membership and the client experience to other LegalVision teams to improve the member experience.
  

You’ll have challenging but attainable KPIs, talented colleagues, supportive leaders and excellent tools to help you succeed in the role. You will receive both formal and on-the-job training to give you a strong understanding of the legal and commercial needs of Australian and New Zealand businesses.

The Ideal Candidate

• Experienced in customer service/account management: You have at least six months of experience working in a customer service or account management role, and are excited to pursue a career in this area. Legal experience is not required for this position, training will be provided.
• Passionate about helping clients: You have excellent client service focus and the ability to problem-solve or sell additional services when appropriate. You’re dedicated to creating support experiences that exceed client expectations.
• Personable, empathetic and understanding: A friendly and professional demeanour will get you far as this role will be client-facing and relies upon identifying and solving client problems.
• Driven, autonomous and efficient: You work independently and take ownership of your own activities and responsibilities. You are constantly looking for ways to challenge yourself and to improve yourself and the systems around you.
• Business and tech-savvy: You will be using our innovative in-house technology to assist clients. You pick up new skills quickly. You are able to get into the mind of a business owner and understand their priorities and concerns.

The Perks

• Fast-paced environment with exciting growth opportunities for high performers.
• Talented and energetic teammates across Australia, New Zealand and the UK.
• Ability to earn an additional 5 days of annual leave per year, plus paid birthday leave, volunteering leave, and parental leave.
• Annual budget to spend on external learning and development.
• Regular team socials, drinks and team lunches.
• Vibrant office environment in Surry Hills which is super close to Central Station, and flexible work-from-home options.

Apply today!

If this role sounds like it could be a great next step, we’d love to hear from you. Applications will be reviewed on a rolling basis and will close once the role is filled, so apply early to avoid missing out.

A note to recruiters: we’re all over this role, so there’s no need for you to get in touch. LegalVision does not accept unsolicited CVs or responsibility for any fees related to unsolicited CVs. Thanks!

Hey there,

My name's Alex Cleanthous and I'm the Director + Co-Founder at Webprofits.

I'm currently on the lookout for digital entrepreneurs and dropshippers to join our fast-paced team.

Keep reading to find out why…

Why digital entrepreneurs and dropshippers you ask?

I’ve always been an entrepreneur at heart so I know what it means to spend your own money on a project to try to make a profit (and how hard it actually is) and the passion that's needed to succeed.

More importantly, I know how far you're prepared to go if you have a passion for something and I understand the value of the skills you've built even though you probably don't see yourself as a success yet (because you haven't 'made money' from your own efforts).

Case in point...

Maybe you've tried to 'make money' by dropshipping products from Ali Express and scaling up your media spend on Meta (investing your own money)... but it's on a business that's very hard to scale (because the margins are so tight) so you haven't been able to make it consistently profitable at the level you need (so you don't see yourself as a success) - take that same approach with an established ecommerce brand and you'll see how valuable your skills are.

Or maybe you've started your own ecommerce brand but found it hard to scale past a certain point - you haven't cracked the code for how to build a 6, 7, 8 figure business but you'll have a lot of valuable expertise that can be leveraged to drive growth for our clients. We can see the potential where others can't.

THIS is why we look for digital entrepreneurs and dropshippers - because you need to get SO MUCH RIGHT to have a successful business... but there are so many skills you've built along the way that the right company (Webprofits) can appreciate and build upon - and significantly increase your digital skills and business acumen.

What we do at Webprofits

We specialise in DTC and Ecommerce marketing and pride ourselves on delivering the best revenue growth in market by focussing on getting the most important things right (from a digital perspective) as revenue scales up.

Our aim at Webprofits is to help our clients drive growth using every digital marketing tactic we have at our disposal …

Paid search, paid social, SEO, media buying, creative strategies, email marketing, landing pages, you name it… if it can help us drive growth for our clients, we test it out, figure out how to make it profitable and then roll it out to our clients.

At Webprofits we believe that there's always a smarter and better way of doing things and we're constantly innovating on every area of the business.

Training programs for passionate marketers

We take training very seriously at Webprofits – the better you are, the better results you achieve for our clients, and the faster we'll grow. Simple.

But it's not your standard training …

I find the very best courses from entrepreneurs who have made millions of dollars themselves and have created a course teaching people what they've learnt (the hard way).

I also look for the latest strategies out of the US, buy the best courses available on the topic, and then share it with everyone in the company.

We've spent hundreds of thousands of dollars on these high-impact 'home study' courses and make them available to everyone in the company.

But we don't just leave it with you… you'll also create a training plan of what you plan to learn over the next 12 months.

You can choose courses about Paid Search, Paid Social, Email Marketing, Content Marketing, SEO, Direct-Response Copywriting (my favourite), Google Analytics, Strategy, Sales, Productivity, CRO and anything else you think will help you become a better digital marketer.

This is why passion is so essential - if you don’t have the passion for marketing, and the willingness to learn from others, then you probably won’t enjoy it very much.

The best way to learn is through implementation

Completing a training program is one thing… but applying it to a digital marketing campaign is completely different.

That's why we expect you to implement everything you learn on the campaigns you manage on a daily basis.

We work at a very fast pace at Webprofits… it's common to hear the statement 'I can't believe it's already the end of the day!'.

That's because people in our team are fully engaged in what they're doing – it's a combination of doing really challenging things that fit with what you want (and like) to do. I refer to this as 'flow'.

Our aim is to get you into 'flow' as quickly as possible because that's where you'll achieve optimum performance.

Being a passionate marketer for one company is one thing… but applying what you know to a range of businesses, and learning the latest and most innovative strategies for driving business growth, will take your skills to the next level.

What do we expect from you?

We've created an environment where you can learn, test things out, and even run your own ventures on the side – that's right, we really support that (and we may even invest in one of your ideas!).

In exchange we expect you to be 100% committed to Webprofits and its clients when you're on the clock.

We are a remote-first company, which basically means that we have re-structured our entire operation so you can work from anywhere as long as you can work during Australian business hours.

It's not a 9-5 job. You need to get the hours done each week, but there's flexibility with when you get the work done each day - that way, you can take a break in the middle of the day to do something for yourself and make it up at a time that works best for you (we find that this level of flexibility gives our team the time they need to live their best life while getting their best work done when it suits them best).

We'd also like you to stay with us for at least 2 years (that's probably how long it will take you to learn everything you need to know anyway). And hopefully (because of the environment we've created) you'll stay with us much longer.

This is a great opportunity to learn from a highly skilled online marketing team while building a solid career in the most exciting industry globally.

What kind of people are we looking for?

We're looking for self-starters and passionate marketers who are hungry to learn and take the initiative to bring new ideas to the table, push the boundaries of what's possible, and continually innovate how we produce results for our clients.

Now, unlike other job ads we’re not going to put together a list of what requirements you need to apply. If you’re passionate about marketing and business growth, that’s enough.

However you do need to excite us in your cover letter. Tell us of some the wins you’ve achieved, or impactful learnings you’ve heard. Tell us where you like to focus most of your time as a marketer (eg email, social, content etc.). And most importantly, tell us what you can bring to the table that would excite us about hiring you.

Next steps…

If this sounds like you, then we'd love to hear from you.

Send a cover letter outlining what you've done, what you've learnt from the experience, and what you can bring to the table.

We're always on the lookout for talented people and can often see talent where others can't.

If we like what we see, we'll be in touch to organise a casual interview and see if we're a good fit for one another.

All the best,

Alex Cleanthous
Director + Co-Founder at Webprofits

Our Why 

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. 

About the Role (Your Why)  

The Workforce Optimisation team is responsible for several outsourced projects and services for some of our biggest clients in Datacom. We have a bigger purpose—not only are we focused on delivering awesome business outcomes, but we are also thinking, planning, and taking action on revolutionising the technology industry!

The Workforce Planning Manager is responsible for analysing, forecasting, and planning workforce supply and demand, as well as talent needs and gaps, to ensure that an organisation has the right people with the right skills to support its business objectives.

Our offices are based in Adelaide, Melbourne, Sydney, and Brisbane. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. Therefore, we leave it to you and the team you join to figure out what works best! 

Please note that to be successful in this role, you must be an Australian Citizen and be able to obtain a Baseline or NV1 security clearance.

What you’ll do   

The Workforce Planning Manager is responsible for (but not limited to):

• Analysing, implementing, and monitoring workforce planning initiatives to optimise and scale the evolving workforce and long-range plans.
• Collaborating with business leaders, strategic planning, HR, Finance, and other stakeholders across the company to review existing and future workforce needs and to ensure alignment with business objectives and financial goals.
• Collecting, interpreting, and evaluating workforce metrics to provide data-driven insights for internal and external talent pool assessments, headcount reviews, forecasting and business scenario planning, reviewing processes, and monitoring plan effectiveness.
• Lead the development, execution, and communication of the company’s workforce planning roadmap to optimise and scale an evolving global workforce and to create strategic long-range plans.
• Oversee workforce planning initiatives, including headcount metrics analysis, internal and external talent assessments, forecasting, plan roll-out, processes, and controls.
• Selecting, developing, and evaluating personnel to ensure the efficient operation of the function.

We are a pretty agile company. We are keen to respond to customer, technology, and internal stakeholders’ changing requirements, which can mean evolving in our roles to meet those needs. 

What you’ll bring  

• Extensive experience with workforce planning and scheduling in a large complex organisation – Ideally within a Business Process Outsourcing (BPO) environment
• Strong understanding of business requirements with an appreciation of business strategy, forecasting and workforce behaviour
• Ability to work on moderately complex assignments, requiring judgment in resolving issues and making recommendations.
• Assures adherence to budgets, schedules, work plans, and performance requirements
• Ability to interact with a variety of stakeholders and team members across different business units
• Blend of commercial, technical, and consulting skills.
• Strong financial management practices with a clear understanding of the relationship between costs, utilisation, and project revenue
• Establishes and assures adherence to budgets, schedules, work plans, and performance requirement
• Proven analytical and problem-solving skills

Why join us here at Datacom? 

Datacom is one of Australia and New Zealand’s largest Information Technology professional services suppliers. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people who give Datacom its unique culture and energy, which you can feel from the moment you meet with us. 

We care about our people and provide a range of perks, such as social events, chill-out spaces, remote working, flexi-hours, and professional development courses. You’ll have the opportunity to learn, develop your career, connect, and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges. You will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone. We take pride in the steps we have taken and continue to take to make our environment fun and friendly and our people feel supported. 

#LI-Hybrid

• 2x casual positions available
• Working in the Doctors in Schools Program (DiSS)
• $51.76 p/Hr + Super + Salary Packaging + 25% casual loading entitlements

Are you passionate about empowering young people's health and well-being? Join our vibrant team at headspace Knox as a Youth Health Nurse!

As part of our dynamic Youth GP Clinic team, you'll play a crucial role in delivering comprehensive services within our Doctors in Secondary Schools (DiSS) Clinic and headspace GP Youth Clinic. Your mission? To break down barriers to primary health care access for secondary students by providing holistic clinical oversight, encompassing physical health, mental health, and sexual and reproductive health issues.

As the Youth Health Nurse, you will work closely with GPs, Practice Coordinators, and fellow Youth Nurses to ensure seamless care delivery. In addition to this, you'll serve as a vital liaison between school staff, families, and our clinics, fostering positive relationships and promoting health education.

To view a copy of the full Position Description, click here.

Alternatively, for more information please contact Elissa Tilney, Administration & Youth Health Clinic Coordinator, at [email protected]