Retail Planogram Merchandiser – Bribie Island - QLD (Car Required)

Suburbs included: Banksia, Bribie Island, Ningi

Employment Type - Casual

Work for the 2023 Best Places to Work winner! CROSSMARK have ongoing casual work in Coles and Woolworths. 2 - 20 hours per week, Mon - Fri

Competitive Casual hourly rate $31.68 p/hr + $0.98 p/kms + superannuation

Autonomous, flexible, work life balance

Rosters provided 5 to 10 days in advance

Enjoy building relationships with store managers and team members to effectively complete your work, building displays and merchandising a wide variety of products for leading brands. This is an exciting time to join our growing business as we continue to build new partnerships, creating more opportunities for our teams.
     

 Responsibilities will include:

• Creating, building, and maintaining quality point of sale displays in store
• Talking to stores about additional promotional space for a variety of products for leading brands
• Reporting tasks and good photos daily via our StoreTrack App

At CROSSMARK we connect shoppers to brands by providing a smarter way to faster growth in all things retail. As Australia’s leading Field Sales and Marketing Business, our teams of merchandisers, brand ambassadors, demonstrators, auditors and sales representatives, help some of the most powerful brands in the world reach and exceed their performance objectives in store. 

Each valued team member at CROSSMARK brings with them their own qualities, different backgrounds and unique perspectives to our collaborative environment. Diversity, flexibility, and innovation are just some of the reasons why our people come to work every day. If you are interested in a career at CROSSMARK we encourage all walks of life to apply today. All applications are strictly confidential.

LP1

Successful candidate requirements:

• Supermarket retail experience is desirable but not essential, no experience necessary
• A current Australian driver’s licence and reliable vehicle
• Strong communication, organisational skills, and attention to detail
• An ability to work autonomously and as part of a team
• Minimum of 3 - 4 days required availability including Wednesday and Thursday (as minimum)

The Benefits of working with CROSSMARK:

• Competitive hourly rate - $31.68 per hour + $0.98 per KMs + Super
• Referral programs, ongoing training, recognition and career opportunities
• Flexible hours and Rosters provided 5 to 10 days in advance
• Work in and around your local area
• Immediate start
• Work with Australia’s leading brands and retailers
• No experience necessary, paid training provided

Retail Merchandiser – Bribie Island - QLD (Car Required)

Suburbs included: Banksia, Bribie Island, Ningi

Employment Type - Casual

Work for the 2023 Best Places to Work winner! CROSSMARK have ongoing casual work in Coles and Woolworths. 7 - 16 hours per week, Mon - Fri

Competitive Casual hourly rate $31.68 p/hr + $0.98 p/kms + superannuation

Autonomous, flexible, work life balance

Rosters provided 5 to 10 days in advance

Enjoy building relationships with store managers and team members to effectively complete your work, building displays and merchandising a wide variety of products for leading brands. This is an exciting time to join our growing business as we continue to build new partnerships, creating more opportunities for our teams.
    

Responsibilities will include:

• Creating, building, and maintaining quality point of sale displays in store
• Talking to stores about additional promotional space for a variety of products for leading brands
• Reporting tasks and good photos daily via our StoreTrack App

At CROSSMARK we connect shoppers to brands by providing a smarter way to faster growth in all things retail. As Australia’s leading Field Sales and Marketing Business, our teams of merchandisers, brand ambassadors, demonstrators, auditors and sales representatives, help some of the most powerful brands in the world reach and exceed their performance objectives in store. 

Each valued team member at CROSSMARK brings with them their own qualities, different backgrounds and unique perspectives to our collaborative environment. Diversity, flexibility, and innovation are just some of the reasons why our people come to work every day. If you are interested in a career at CROSSMARK we encourage all walks of life to apply today. All applications are strictly confidential.

NP1

Successful candidate requirements:

• Supermarket retail experience is desirable but not essential, no experience necessary
• A current Australian driver’s licence and reliable vehicle
• Strong communication, organisational skills, and attention to detail
• An ability to work autonomously and as part of a team
• Minimum of 3 - 4 days required availability including Wednesday and Thursday (as minimum)

The Benefits of working with CROSSMARK:

• Competitive hourly rate - $31.68 per hour + $0.98 per KMs + Super
• Referral programs, ongoing training, recognition and career opportunities
• Flexible hours and Rosters provided 5 to 10 days in advance
• Work in and around your local area
• Immediate start
• Work with Australia’s leading brands and retailers
• No experience necessary, paid training provided

Our Why 

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. 

About the Role (your why)  

The Service Delivery Coordinator is responsible for working with customers and multiple teams within Datacom to provide analytical and specialised administrative support and to optimise the delivery of contracted managed services.

What you’ll do   

• Having knowledge of all contracted services being delivered to customers including incident management procedures.
• Monitoring ticket volumes and aged tickets. Monitoring SLA adherence and escalate continual breaches.
• Notifying underperforming delivery teams of their agreed responsibilities, escalating where needed.
• Running and maintain registers and ensuring actions are completed.
• Support the completion of reporting including extracting for SDM review.
• Reporting on customer satisfaction results and trends. Undertaking administration activities including minute taking.
• Identifying opportunities to improve the customers’ experience.
• Being an escalation point when SDM is unavailable.
• Working with delivery teams on ticket escalations to achieve the outcome for the customer.
• Building strong and long-term relationships with delivery teams and their team leaders.
• Building strong relationships with multiple touchpoints within our customers organisation.
• Assisting with e completion of improvement activities.

What you’ll bring  

• High level understanding of Information Technology. Customer service, issue resolution.
• Knowledge or exposure to Netsuite, Service Now, Zendesk would be highly regarded
• Process management.
• Customer relationship management. Service management.
• Organisation and prioritisation skills. Excellent communication skills, both written and verbal.
• Attention to detail and high standards of quality.
• Network builder (internal and external). Effective presentation skills with the ability to convey technical information across various levels.

Why join us here at Datacom? 

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported. 

Retail Merchandiser – Yeppoon - QLD (Car Required)

Suburbs included: Yeppoon

Employment Type - Casual

Work for the 2023 Best Places to Work winner! CROSSMARK have ongoing casual work in Coles and Woolworths. 7 - 16 hours per week, Mon - Fri

Competitive hourly Casual rate $30.54 p/hr + kms + superannuation

Autonomous, flexible, work life balance

Rosters provided 5 to 10 days in advance

Enjoy building relationships with store managers and team members to effectively complete your work, building displays and merchandising a wide variety of products for leading brands. This is an exciting time to join our growing business as we continue to build new partnerships, creating more opportunities for our teams.
    

Responsibilities will include:

• Creating, building, and maintaining quality point of sale displays in store
• Talking to stores about additional promotional space for a variety of products for leading brands
• Reporting tasks and good photos daily via our StoreTrack App

At CROSSMARK we connect shoppers to brands by providing a smarter way to faster growth in all things retail. As Australia’s leading Field Sales and Marketing Business, our teams of merchandisers, brand ambassadors, demonstrators, auditors and sales representatives, help some of the most powerful brands in the world reach and exceed their performance objectives in store. 

Each valued team member at CROSSMARK brings with them their own qualities, different backgrounds and unique perspectives to our collaborative environment. Diversity, flexibility, and innovation are just some of the reasons why our people come to work every day. If you are interested in a career at CROSSMARK we encourage all walks of life to apply today. All applications are strictly confidential.

NP1

Successful candidate requirements:

• Supermarket retail experience is desirable but not essential, no experience necessary
• A current Australian driver’s licence and reliable vehicle
• Strong communication, organisational skills, and attention to detail
• An ability to work autonomously and as part of a team
• Minimum of 3 - 4 days required availability including Wednesday and Thursday

The Benefits of working with CROSSMARK:

• Competitive hourly rate - $30.54 per hour + KMs + Super
• Referral programs, ongoing training, recognition and career opportunities
• Flexible hours and Rosters provided 5 to 10 days in advance
• Work in and around your local area
• Immediate start
• Work with Australia’s leading brands and retailers
• No experience necessary, paid training provided

Description:

We are looking for a motivated dynamic HR Advisor to join our friendly team based in Brisbane.

The ideal candidate will have a proven track record of successfully delivering HR Discussions, Processes, and Functions and is looking to make their next career move into a broader HR space.

Key Responsibilities:

• Provide coaching and advice to people leaders (performance management, grievances, investigations and disciplinary action);
• Recruitment & Selection Support (coaching, job descriptions & contract development); 
• Basic ability to interpret industrial instruments (i.e. awards)
• Administrative duties and reporting
• Induction Support & Employee Exits;
• Maintaining employee data and use of HRIS 
• Change Management support; and
• Contribute to the development and success of key people initiatives (reward & recognition, wellbeing & induction programs)
• Providing support for Mergers and Acquisitions

To be successful in the role you will have:

• Minimum of 1-2 years generalist experience in HR Coordinator and/or HR Advisory roles;
• Demonstrated ability to work autonomously, under pressure, and within tight deadlines; 
• Demonstrated ER knowledge, skills, and experience;
• Ability to coach, influence, and enable leaders;
• Exceptional communication and relationship management skills;
• Recruitment & Selection experience;
• Be Resilient and Solutions focused;
• Have the passion and ability to drive & deliver value-based initiatives; and
• Tertiary qualifications in HR or related discipline (or working towards completion)

About Us

Rentokil Pest, a division of the global company Rentokil Initial, has been offering a complete range of Pest solutions to Australian businesses for over 40 years. We operate in all states of Australia, employing passionate people to manage, maintain, and service our extensive customer network.

If you enjoy being independent, on the road, and driving a new sales territory, then we'd love to hear from you.

The successful candidate must be able to pass a Pre-employment medical as well as background checks.

Click the Apply button to submit your resume and kickstart your sales career today!

Retail Merchandiser – Mt Isa - QLD (Car Required)

Suburbs included: Mt Isa

Employment Type - Casual

Work for the 2023 Best Places to Work winner! CROSSMARK have ongoing casual work in Coles and Woolworths. 2 - 20 hours per week, Mon - Fri

Competitive hourly Casual rate $30.54 p/hr + kms + superannuation

Autonomous, flexible, work life balance

Rosters provided 5 to 10 days in advance

Enjoy building relationships with store managers and team members to effectively complete your work, building displays and merchandising a wide variety of products for leading brands. This is an exciting time to join our growing business as we continue to build new partnerships, creating more opportunities for our teams.
    

Responsibilities will include:

• Creating, building, and maintaining quality point of sale displays in store
• Talking to stores about additional promotional space for a variety of products for leading brands
• Reporting tasks and good photos daily via our StoreTrack App

At CROSSMARK we connect shoppers to brands by providing a smarter way to faster growth in all things retail. As Australia’s leading Field Sales and Marketing Business, our teams of merchandisers, brand ambassadors, demonstrators, auditors and sales representatives, help some of the most powerful brands in the world reach and exceed their performance objectives in store. 

Each valued team member at CROSSMARK brings with them their own qualities, different backgrounds and unique perspectives to our collaborative environment. Diversity, flexibility, and innovation are just some of the reasons why our people come to work every day. If you are interested in a career at CROSSMARK we encourage all walks of life to apply today. All applications are strictly confidential.

NP1

Successful candidate requirements:

• Supermarket retail experience is desirable but not essential, no experience necessary
• A current Australian driver’s licence and reliable vehicle
• Strong communication, organisational skills, and attention to detail
• An ability to work autonomously and as part of a team
• Minimum of 3 - 4 days required availability including Wednesday and Thursday

The Benefits of working with CROSSMARK:

• Competitive hourly rate - $30.54 per hour + KMs + Super
• Referral programs, ongoing training, recognition and career opportunities
• Flexible hours and Rosters provided 5 to 10 days in advance
• Work in and around your local area
• Immediate start
• Work with Australia’s leading brands and retailers
• No experience necessary, paid training provided

We are seeking a dynamic Head Chef to lead our Kitchen team. We want you to innovate the future of our recently refurbished restaurant, Giuseppe’s Cantina. 

Reporting to the General Manager you will be responsible for ensuring the smooth and efficient running of the kitchen operation. You will have culinary flair as well as a motivating leadership style to support your small but enthusiastic team.

Are you a recent graduate excited to launch your career as a Physiotherapist?

We are currently seeking enthusiastic and dedicated New Graduate Physiotherapists to join clinics across Brisbane. We have positions available in various locations providing you with the opportunity to gain valuable experience and kick-start your professional journey.

As a New Graduate Physiotherapist, you will receive ongoing mentorship and support to develop your clinical skills and enhance your confidence in providing evidence-based care to patients. You will have the chance to work alongside experienced professionals, contributing to the delivery of high-quality, patient-centered services.

Responsibilities:

• Conduct thorough assessments to identify patients' needs and develop appropriate treatment plans.
• Implement various physiotherapy interventions, including manual therapy, therapeutic exercises, and modalities.
• Monitor and evaluate patients' progress, adjusting treatment plans as necessary.
• Collaborate with interdisciplinary healthcare teams to ensure holistic and coordinated care.
• Maintain accurate and timely documentation of patient assessments, progress notes, and treatment plans.

• Completion of a Bachelor's or Master's degree in Physiotherapy.
• Eligibility for registration with AHPRA.
• Strong communication and interpersonal skills.
• Dedication to continued professional development and learning.
• Ability to work effectively within a team.
• Passion for delivering high-quality patient care.

• Opportunities for professional development and advancement.
• Supportive work environment with experienced mentors and colleagues dedicated to your growth and success.
• Access to state-of-the-art facilities and resources to enhance your practice and skills.
• Flexible work hours and a healthy work-life balance.
• The opportunity to live and work in Brisbane, a city known for warm climate, bustling riverfront, vibrant cultural precincts, and its close proximity to beautiful beaches and national parks.

At Mediix, we believe in the power of referrals. Recommend a qualified candidate and receive a bonus through our referral program.

If you are interested in this role and would like more information, please don't hesitate to us at [email protected]

If this role isn't quiet suitable for you, please get in touch as we are working on a number of other roles that might be of interest.

About V2

V2 Digital was created to do things differently. We accelerate the digital next for leading brands - driven by outcomes, unleashed by technology and powered by humans. As a digital native consultancy, we re-define digital models, re-invent experiences and build intelligent platforms, all underpinned by modernised ways of working.

About the role:

V2 Digital is looking for a skilled Cloud Consultant with experience in the Information Technology and Services industry to join our dynamic team. Your primary focus is on automating processes, improving deployment frequency, and maintaining a stable and reliable infrastructure to deliver high-quality software products efficiently.

Responsibilities

• Design, implement and maintain cloud-based infrastructure to support the company's digital services.
• Develop automated deployment processes for software applications.
• Collaborate with software engineers to optimise the performance and availability of the systems.
• Monitor system health and application performance to ensure high availability and optimal user experience.
• Implement and maintain effective security measures to protect all aspects of the infrastructure.
• Work with software engineers to implement monitoring and logging solutions to provide timely feedback on system and application performance.
• Continuously improve infrastructure processes and practices to optimise efficiency and scalability.
• Lead migration initiatives in moving workloads and data from on-prem to cloud and from cloud to cloud.

What's required:

• Several years experience as a Cloud Consultant or related role.
• Proficiency in at least one programming language (e.g., Python, Bash, Ruby).
• Experience with cloud infrastructure providers like AWS, Azure, or GCP, with deep expertise in at least one of these.
• Experience with container orchestration platforms like Docker and Kubernetes.
• Understanding of Linux systems administration.
• Hands-on experience with database systems like MySQL, Postgres, or MongoDB.
• Strong experience with infrastructure as code using tools like Terraform or CloudFormation.

APPLY NOW

If you are keen to join one of the fastest-growing consultancies in this space and interested in shaping the future of V2, then APPLY NOW!

We are currently searching for a motivated and enthusiastic person to join our dedicated national team, collecting data within the grocery industry.

·       Casual role working approx 8 hours per week with opportunity to flex up!

·       Flexible and autonomous role with plenty of support from a national team

·       Opportunity to represent Australia's largest retail data collection agency

About Retail Data Acquisition Services (RDAS):
We are Australia's largest retail data collection agency. With a national team of more than 400 people and growing, we help business gather data and insights from retail environments that provides brands with a competitive edge.

Job Role:
As a casual COVERT Data Collection agent, you will be given a geographical territory to work within to collect data from local grocery stores. To be successful in this role, you will be required to work autonomously and possess strong communication skills to report on your store visits. 

Key Responsibilities:

• Covert collection of retail data within your designated area
• Reporting on the data collection app using your own smart phone
• Provide weekly data collection reports back to head office
• Grocery Audits – flexible hours
• Merchandising – flexible hours
• Other duties as required

  
Location:

• Toowoomba, QLD and surrounding suburbs

 Hours:

• Wednesday and Friday MORNING availability are required.
• Additional hours available during peak and promotional periods.

  
Interested in working for RDAS? Please submit your resume with the Apply button below.
  
Please note that only shortlisted candidates will be contacted for an interview. We thank all other candidates for their applications and interest and wish you well in your career.
  
Each valued team member at RDAS brings with them their own qualities, different backgrounds and unique perspectives to our collaborative environment. Diversity, flexibility, and innovation are just some of the reasons why our people come to work every day. If you are interested in a career at RDAS we encourage all walks of life to apply today. All applications are strictly confidential.

DK1

Requirements:

• A current Australian driver’s licence and own reliable vehicle
• Excellent time management and organisational skills
• The ability to operate effectively and work autonomously
• Previous grocery or retail experience preferred but not essential
• Confident using a smart phone or small handheld device

Benefits:

• Ongoing training and support
• DKSH Products & Brands Staff Discount
• Flexible working environment
• Amazing company culture with the opportunity for growth

Employment Type - Casual

Retail Merchandiser - Sunshine Coast QLD (Car Required)

CROSSMARK are on the lookout for fresh new talent to join their dynamic team supporting one of Australia’s most loved everyday brands, Optus & amaysim!

Job description

·        Competitive hourly rate $30.54 + kms + superannuation

·        Autonomous, flexible, work life balance

·        Casual, Monday to Friday shifts, 18 hours per week

·        Rosters provided 5 to 10 days in advance

The role

Enjoy building relationships with store managers and team members to effectively complete your work, building displays and merchandising a wide variety of Optus & amaysim products within a variety of retail stores. This is an exciting time to join our growing business as we continue to build new partnerships, creating more opportunities for our teams.

About you

·        Passionate about customer service

·        Motivated and enjoy a challenge

·        Enjoy developing and growing brand advocacy

·        A positive and proactive team player able to commit to your shifts as a core member of the team

·        Confident, approachable, and friendly personality with the ability to engage and build strong relationships

Responsibilities will include:

·        Creating, building and maintaining quality point of sale displays and planograms in store

·        Talking to stores about additional promotional space for a variety of products for leading brands

·        Achievement of targets within Grocery, Corporate Petrol & Convenience and Mass Merchant stores across a set territory

·        Managing your territory of retail stores and reporting tasks with good quality photos daily via our StoreTrack app

At CROSSMARK we connect shoppers to brands by providing a smarter way to faster growth in all things retail. As Australia’s leading Field Sales and Marketing Business, our teams of merchandisers, brand ambassadors, demonstrators, auditors and sales representatives, help some of the most powerful brands in the world reach and exceed their performance objectives in store.

Each valued team member at CROSSMARK brings with them their own qualities, different backgrounds and unique perspectives to our collaborative environment. Diversity, flexibility, and innovation are just some of the reasons why our people come to work every day. If you are interested in a career at CROSSMARK we encourage all walks of life to apply today. All applications are strictly confidential.

OP1

Successful candidate requirements:

·        Supermarket, retail or merchandising experience preferred but not essential

·        Strong communication, organisational skills, and attention to detail

·        An ability to work autonomously and as part of a team

·        Full Australian Driver’s license and access to a reliable vehicle a must

The benefits of working with CROSSMARK:

• ·        Competitive hourly rate $30.54 + KMs + Super
• ·        Referral programs, ongoing training, recognition and career opportunities
• ·        Flexible hours and rosters provided 5 to 10 days in advance
• ·        Work in and around your local area
• ·        Immediate start
• ·        Work with Australia’s leading brands and retailers
• ·        No experience necessary, paid training provided

Retail Planogram Merchandiser – Beenleigh - QLD (Car Required)

Suburbs included: Ormeau, Beenleigh, Waterford, Bannockburn

Employment Type - Casual

Work for the 2023 Best Places to Work winner! CROSSMARK have ongoing casual work in Coles and Woolworths. 2 - 20 hours per week, Mon - Fri

Competitive hourly Casual rate $30.54 p/hr + kms + superannuation

Autonomous, flexible, work life balance

Rosters provided 5 to 10 days in advance

Enjoy building relationships with store managers and team members to effectively complete your work, building displays and merchandising a wide variety of products for leading brands. This is an exciting time to join our growing business as we continue to build new partnerships, creating more opportunities for our teams.
     

 Responsibilities will include:

• Creating, building, and maintaining quality point of sale displays in store
• Talking to stores about additional promotional space for a variety of products for leading brands
• Reporting tasks and good photos daily via our StoreTrack App

Successful candidate requirements:

• Supermarket retail experience is desirable but not essential, no experience necessary
• A current Australian driver’s licence and reliable vehicle
• Strong communication, organisational skills, and attention to detail
• An ability to work autonomously and as part of a team
• Minimum of 3 - 4 days required availability including Wednesday and Thursday (as minimum)

At CROSSMARK we connect shoppers to brands by providing a smarter way to faster growth in all things retail. As Australia’s leading Field Sales and Marketing Business, our teams of merchandisers, brand ambassadors, demonstrators, auditors and sales representatives, help some of the most powerful brands in the world reach and exceed their performance objectives in store. 

Each valued team member at CROSSMARK brings with them their own qualities, different backgrounds and unique perspectives to our collaborative environment. Diversity, flexibility, and innovation are just some of the reasons why our people come to work every day. If you are interested in a career at CROSSMARK we encourage all walks of life to apply today. All applications are strictly confidential.

LP1

Successful candidate requirements:

• Supermarket retail experience is desirable but not essential, no experience necessary
• A current Australian driver’s licence and reliable vehicle
• Strong communication, organisational skills, and attention to detail
• An ability to work autonomously and as part of a team
• Minimum of 3 - 4 days required availability including Wednesday and Thursday (as minimum)

The Benefits of working with CROSSMARK:

• Competitive hourly rate - $30.54 per hour + KMs + Super
• Referral programs, ongoing training, recognition and career opportunities
• Flexible hours and Rosters provided 5 to 10 days in advance
• Work in and around your local area
• Immediate start
• Work with Australia’s leading brands and retailers
• No experience necessary, paid training provided

Actionstep is a pioneer in the development and sale of software-as-a-service (SaaS) products, specializing in the delivery of Legal Practice Management software. We are a fast growing, dynamic business with a global customer base and team.  Headquartered in Auckland, New Zealand, with team members in the United Kingdom, United States, and Australia, we are dedicated to helping thousands of lawyers worldwide run highly successful legal practices.

Based in Brisbane you will have proven experience in the legal or accounting industries. You will be a strategic and supportive partner for our customers in this opportunity. As a tenacious and empathetic expert, you will proactively engage in the day-to-day management of your accounts, including strategic account planning and customer success issue resolution.

Reporting to the Manager of Customer Success, you will be responsible for developing and maintaining existing and new customer relationships while leading the customer to full adoption of our product. We are looking for someone who is customer focused, social, and analytical.  You will possess an aptitude for learning and using new software and be someone who can communicate clearly and effectively. This is a chance to make an impact in a successful cloud-based technology business.

This is a great opportunity for someone with great get-up-and-go and fantastic customer skills to join a tech company

What you will do:

As a Customer Success Manager, you will play a pivotal role in ensuring the success and satisfaction of our valued customers. Your responsibilities encompass a broad spectrum of activities aimed at building enduring relationships, addressing critical issues, and maximising the value of Actionstep's services.

Here's how you'll make an impact:

Relationship Building and Issue Resolution: Build enduring customer relationships by resolving issues promptly and tailoring solutions to their needs.

Primary Interface and Ambassador: Act as the main contact point to manage critical situations and educate customers on Actionstep's capabilities for effective usage.

Risk Management and Proactive Retention: Evaluate customer risk, proactively preventing dissatisfaction, and driving retention throughout their lifecycle.

Autonomous Account Management and Advocacy: Independently drive accounts while advocating for customers and reporting feedback to stakeholders.

Customer Engagement and Product Updates: Conduct regular in-person meetings, prioritize customer requests, and communicate updates for an exceptional experience.

Advocacy Development and Best Practices: Establish advocacy relationships with key customers, sharing best practices to enhance processes continually.

Strategy Alignment and Revenue Management: Align with customer strategy, conduct business reviews, and manage revenue through retention, renewal, and product adoption.

The KPIs you will own:

• CSAT (Customer Satisfaction) for Customer Success interaction
• Increase of NPS (Net Promoter Score) (owned with the Customer Team Organization)
• Customer churn percentage (owned by the Customer Success Organization)
• CHS (Customer Health Score)

Who you are:

Compassionate: you can mediate, counsel, and empathize with both internal and external teams to ensure customer expectations are managed while validating different experiences.

Curious: you want to find the answers and will work all the angles to get it done. You go above and beyond with in-depth research and evaluation to solve complex problems.

Principled: you build credibility and trust by understanding and addressing customer requirements.

Results-focused: you like to check things off your list and have a bias for action, using your decision-making prowess to make decisions quickly and solve problems.

Detail-oriented: you zoom in on the important facts and connect the dots between seemingly unrelated items.

Collaborative: you thrive when sharing ideas and connecting with the right people to find solutions

Cool under pressure: you know how to focus and keep your eye on the results.

What you will bring:

• Accounting / trust accounting knowledge
• Exposure to the legal industry (working with lawyers and law firms)
• A strong understanding of technical vernacular in order to effectively communicate with customers and internal teams.
• Experience working with Microsoft Teams, Churn Zero, Fresh Desk, Zoom, Azure
• 2+ years of experience in a Customer Success, Consulting or Sales related field
• Confident, high energy, self-motivated and a true team player
• Creative thinker, strategic and proactive
• Ability to effectively communicate through all mediums (virtual, verbal, listening, written).
• Strong aptitude for technical software products
• Ability to build credibility and trust by understanding and addressing customer requirements
• Proven track record of sustaining & growing complex relationships
• Proven ability in customer retention, presentation skills, and ability to work independently to deliver customer success.
• Exceptional client management and communications skills
• Experience working with senior and executive level customer contacts

We offer a fantastic and inspirational working environment!

• Flexible working.

• We are a team, we trust each other and we believe our best work happens when life & work is in good balance.

• Wear what you like to work.

• Unlimited Annual Leave

• Take your birthday off.

• Socials and team building events, remote and in person.

• Relaxed and friendly team.

• Fantastic training and development opportunities.