This pivotal role in the subscriptions and growth team has the responsibility for reducing subscriber attrition by driving improvements and enhancements to the customer experience, including management of subscription change, and the delivery of key marketing programs which address specific customer pain points.

The Marketing Lead, CX & Retention will use data, insights and technology to deliver continuous improvement to our renewal, retention and save strategies;  and proactively identify other opportunities to improve the customer experience whilst addressing the needs of subscribers by developing solutions to improve subscriber satisfaction.

Please note this is a 12 month fixed-term contract with the view to go permanent. 

Responsibilities:

• Manage a team of two Marketing Managers who are responsible for the delivery of the CX and Retention and Lifecycle roadmaps
• Review and optimisation of the retention journeys across audience, creative and channels to reduce churn. Journeys include: Upsell, payment decline, saves and renewals for all subscribers
• Manage an ongoing experimentation strategy to drive the most effective result for each channel, touchpoint and creative execution across retention journeys. 
• Ownership of the reporting and analysis for business intelligence for the save and retention lifecycle stages
• Manage and implement our online Support Centres to ensure subscribers can easily find support and reduce enquiries to our customer service team
• Collaborate with the Product and Tech teams on improvements to improve customer experience and reduce complaints and pain points, and support changes to our subscription product offerings
• Own the relationship with our  Customer Service team, ensuring briefs, processes and strategies are communicated and aligned. 
• Translate customer research and feedback into actionable insights and initiatives to solve subscriber pain-points.
• Deliver key subscriber communications relating to changes within our subscription products, including any changes to price and terms and conditions
• Implement our strategic pricing program for the retention, saves and win-back lifestyle stages, in collaboration with our Audience & Acquisition team

To be considered for this role, you will possess the following;

• Previous experience in an Aged Care Cooks role - ideally
• Certificate in Hospitality qualification or Certificate III Commercial Cookery qualification preferred
• Good knowledge of Food Safety is essential
• Excellent written and oral communication skills with the ability to communicate with key stakeholders at all levels
• COVID vaccinated
• NDIS check or willing to obtain

Apply now and we will contact you for a chat. Looking for an immediate start!

 We are currently seeking a talented individual to join our North Sydney based Finance team as an Internal Audit Manager. This part-time (4 days) role offers a unique opportunity to contribute to the success of our organisation whilst enjoying a hybrid work arrangement. 

The role 

At GWA, we take pride in fostering a dynamic and inclusive workplace culture that values innovation, collaboration, and excellence. As an ASX listed industry leader, we are committed to maintaining the highest standards of governance, risk management, and internal controls.

Reporting to our Group Chief Financial Officer, as the Internal Audit Manager, you will play a pivotal role in providing assurance and guidance to our Management, Executive Leadership Team (ELT), and Board focusing on risk management, business processes, and controls. With responsibility for reviewing and providing recommendations to improve the GWA control environment (including processes and systems to improve their efficiencies and effectiveness), this position is designed to support GWA across all geographies and business brands.

Key Responsibilities 

Design and Implementation of Audit Plans

You will develop risk-based annual and three-year audit plans, ensuring a balance between financial, compliance, performance, and operational reviews which will incorporate input from key stakeholders, including our ELT, outsourced IA provider, and the GWA Audit & Risk Committee.

Audit Management

You will be responsible for establishing audit objectives and scopes of work, communicating them to the Internal Audit team and relevant stakeholders, and obtaining approval from the relevant senior GWA stakeholders in order to progress. You will manage internal audit resources, including both internal and outsourced teams, ensuring tasks are appropriately assigned, monitored and completed.

Technology Integration

Utilising data mining and data analytics where applicable to detect fraudulent or unusual transactions in financial statements, you will develop a deep understanding of GWA’s technology systems to identify improvements and audit action points.

Continuous Improvement

We will expect you to keep updated regarding changes in internal audit standards and best practices. In addition, you will conduct interviews with management and staff to identify best practices and align them with business standards, GWA policies, and regulatory requirements.

Reporting and Communication

You will prepare comprehensive reports highlighting control weaknesses, risks, implications, and recommendations for process improvements. You will also discuss your findings with line management and ELT members, gaining commitment to agreed-upon actions.

Budget Management

You will be responsible for overseeing the overall Internal Audit budget, including the component related to our external providers. You will ensure accurate reporting, correct accruals, and preparation of budgets/forecasts as required.

Stakeholder Collaboration

You will liaise closely with our outsourced IA provider, GWA Group Financial Controller, and GWA Group CFO to ensure the timely delivery of the audit plan. You will hold all parties accountable for meeting agreed-upon deliverables in terms of quality, timing, and cost.

Leadership and Team Development

You will lead, coach, and motivate both internal and outsourced audit teams, ensuring high performance, delivery, and engagement whilst fostering a culture of continuous improvement within the team.

 Skills and experience

Our ideal candidate will have aminimum 8 years in an internal/external audit role with experience in planning, coordinating, and executing a global audit function, plus: 

• Proven experience in internal audit management, with a focus on risk management, controls, and IT systems.
• People/team management experience
• You will be highly commercially minded with the ability to apply your knowledge and experience in a practical manner with a focus on positive business outcomes.
• You will have strong stakeholder management skills with the confidence and gravitas to undertake and lead negotiations to achieve the best risk mitigation result for GWA.
• A flexible, solutions focused mindset with the ability to understand and adapt to the shifting and competing priorities of the business, whilst keeping on task and on schedule.
• Experience using data mining and analytics would be beneficial.
• Professional qualifications such as CPA/CA/Internal Audit qualifications and a Business-related degree
• Ability to influence and communicate with all levels and seniorities of stakeholder.
• Understanding of continuous improvement principles.
• Experience using MS Dynamics 365 would be beneficial.

 Candidates who have previous experience working in a Co-Source environment will be highly regarded.

If you are passionate about internal audit, have a keen eye for detail, and thrive in a dynamic culture, we invite you to apply.

 What’s on offer?

Aside from a supportive, collaborative culture where you’ll be set up for success and know that you’re making a real difference from day one, we’ll also offer you:

• Hybrid working options
• Competitive remuneration and bonus structures
• An immersive onboarding program to set you up for success
• Opportunities to learn and grow through our Learning & Development programs
• Paid parental leave program
• 'Great Rewards’ program - exclusive access to discounts and cashback rewards at your favourite stores
• ‘Bathrooms & More’ program - great discounts on a wide range of our products
• Volunteer and Community Service Leave
• Option to purchase additional annual leave

As well as other great benefits like discounted health insurance, financial advice, annual flu vaccinations, access to a range of online fitness programs via our Wellbeing Centre...and much more!

What’s it like to work with us?

Culture is key for us, and our people come from a variety of backgrounds and industries. We all share a common purpose of bringing to life all three of our cultural pillars: We are Customer Focused; We are One Team and We Care For Each Other. Our passion and dedication are evident in how we work together to ensure everyone achieves our goals and that we all play in a role in making GWA a great place to work.

Our success is driven by a global team that share a passion to be the trusted and integrated solutions partner in the delivery of sustainable water solutions for bathrooms, kitchens, and laundries.

GWA is on a journey from Good to Great, and we are looking for people who are excited by change and want to make a difference. We care for each other and encourage people to take the lead to deliver superior solutions for our customers and consumers.

Our purpose

Since 1886, the experts at GWA have designed innovative, high-quality products for homes and offices. We have market leading, iconic brands including Caroma, Methven, Dorf and Clark.

As an ASX listed company, at GWA our purpose is to make everyday water experiences extraordinary. Water scarcity affects all communities and given that our consumers enjoy experiencing our products every day, we are proud to help save millions of litres of water each year.

Join us

Build your career with us and work with great people, great brands and a business with a history of strong growth. All you need to do is hit the apply button and be part of a company that is focused on delivering great customer experiences!  For more information, please contact Emma Mahoney, Talent Acquisition Manager ([email protected])

GWA Group does not discriminate on the basis of race, sex, colour, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.  We welcome and encourage applications from people of Aboriginal and Torres Strait Islander descent. 

Don't let a perceived lack of experience hold you back – we value passion, potential, and a willingness to learn. Join our team and seize the opportunity to grow and excel in a supportive and dynamic environment!

You must be a citizen, permanent resident or hold all the relevant employment visas and other approvals for the location of this position to apply for this role.

Please note that we are not accepting applications from agencies at this time. 

Our Purpose

Here at Datacom, we connect people and technology to solve challenges, create opportunities and discover new possibilities for the communities we live in.

About the Opportunity

Datacom has an excellent career opportunity for an enthusiastic and highly skilled Software Asset Management (SAM) Consultant not to be missed!

You will be joining an Award-winning SAM team within our extensive Australian Service Operations business.

As a Consulting member of the SAM team, you will be supported and valued, working collaboratively across a range of SAM consulting projects and services. This is your chance to bring your positive attitude and to make your mark in a business by joining this rapidly growing team of skilled colleagues who have a broad spectrum of SAM and licensing expertise, with a laser focus on customer outcomes.

This role does not involve software licensing sales targets.

This role has flexible work arrangements and is ideal for someone who is experienced in Software Asset Management and looking for a new opportunity, is keen for a challenge, and keen to develop a career with loads of variety.

What You’ll Bring

We’re looking for a proactive, highly skilled, and enthusiastic team member who’s interested in being part of a larger group delivering high-quality SAM solutions to our customers.

You’ll bring expertise developed over 5+ years in a Software Asset Management role as you will be undertaking a range of interesting activities relating to software licensing, audit, and compliance management on behalf of our customers. You will also be supporting the delivery of the Software Asset Management (SAM) managed services and projects for multiple customers from Commercial and Government industries.

You will have advanced critical thinking skills, an ability to interpret and apply logical decision making to a variety of data, and you must be able to deliver your analysis, findings, and recommendations to technical and business stakeholders.

Your ability to work with other members of the SAM and customer management team to develop and deliver quality solutions for our customer is critical to the success of our SAM Consulting and Managed services.

This role can be based out of any Datacom office in Australia. Australian Citizenship is essential for Federal Government security clearance requirements. Preferably, you'll be a holder of either a current or lapsed Baseline clearance or higher.

What You’ll Do

In this role you will work collaboratively with other Software Asset Management (SAM) team members, Software Licensing Consultants, and Customer account teams. Essentially, the Software Asset Management Consultant will:

• Act as Consulting SAM Subject Matter Expert for our customers.
• Deliver SAM Consulting services relevant to today’s changing technology landscape and market demands.
• Deliver Compliance Reviews (Effective Licensing Position) for Customers.
• Review current software licensing Terms and Conditions, License Agreements, and License Contracts to identify any breaches or risks for our customers.
• Apply knowledge of licensing rules and use rights within SAM Consulting Services.
• Analyse, document, and present licensing modelling recommendations.
• Identify license reclamation opportunities to achieve cost avoidance outcomes.
• Propose remediation and optimisation activities that may result in reduced compliance risk and/or financial savings and cost avoidance outcomes.
• Contribute to the achievement of project outcomes while managing compliance and commercial risks for customers.
• Provide quality customer service through adherence to Datacom’s Asset Management service delivery methodology and processes.
• Utilise SAM technologies and their capabilities including Flexera’s FlexNet Manager Suite (FNMS) and/or Snow License Manager.
• Interpret data outputs from the SAM technologies and other tools to provide accurate and timely reporting.
• Liaise with service management, and customer teams to define, optimise, and develop SAM standards, processes, procedures, plans and controls to ensure appropriate service asset information is recorded and maintained.

Culture and Benefits

Datacom is one of the largest suppliers of Information Technology professional services in New Zealand and Australia. As an ANZ company, we have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give us our unique culture and energy that you can feel from the moment you meet with us.

At Datacom, you'll be recognized and valued for your contributions. We're growing year on year and can provide career opportunity in a collegial and agile environment that empowers people and promotes innovation. We care about our people and provide a range of perks such as health insurance, employee discounts, social events, remote working, flexi-hours, and professional development courses to name a few. We operate at the leading edge of technology to help our largest enterprise organisations explore possibilities and solve their biggest challenges, so you will never run out of interesting new challenges and opportunities.

If you would like to know more and this sounds like you. Please apply online today!