We are looking for a talented and motivated member to join the Facilities Team in our Bourke Street Office! 

• Reporting to Facilities Manage
• Based on-site 
• Commencing ASAP 
• Permanent Position 
• Must be flexible with roster due to liaising and coordinating with 3rd party contractors 

Facilities Coordinator plans, organises, delivers, and supports all Facilities Services on behalf of TSA and ensures the efficient and effective provision of these services. The Facilities Coordinator has responsibility for the TSA premises and property needs in Australia inclusive of security of premises, maintenance and enhancement of all properties to the agreed organisational standards.   

 What you’ll do: 

• Demonstrate ownership & proactiveness for any facilities related issues observed 
• Supervise and enforce process for facilities management. 
• Adhere to facility policies by contactors and onsite staff  
• Manage the facilities management function  
• Ensure that Facilities Applications development is robust and meets production standards. 
• Deliver a high level of customer service  
• Liase and coordinate with 3rd party contractors 
• Financial recording for all maintenance costs  
• Aid in Development and Implementation of standardised security levels at all of TSA sites. Including Building Locks, Access, Security Cameras, ID cards 
• Manage day to day issues in relation to VIC TSA property facilities.  
• Assist in the management of day-to-day facilities issues for our South Australia TSA Office

Customer Assistant | Dan Murphy’s | Share your passion

Looking for an adventure? You’ll fit right in at Dan’s! As one of our spirited Customer Assistants, you’ll leave your mark on our customers, team and local community. With over 270 stores and 6500+ team members, we’re on a mission to share our passion for drinks and great times, just like our founder Daniel Francis Murphy did.

The ROLE:

• Leave your mark on our customers by providing memorable in store experiences which are centered around product discovery
• Increase your daily step count while stocking our shelves with the products that Dan’s is famous for
• Discover ways that you can bring our products to life through storytelling
• Adhere to responsible service of alcohol guidelines
• Importantly, be your authentic self.  Diversity is what makes our culture here at Dan’s

The YOU:

• YOU are passionate about people and creating memorable customer experiences
• YOU have the ability to work autonomously and in a team
• YOU have good availability to work across key customer hours
• YOU have a thirst for knowledge and feel excited to discover something new every day
• YOU want to join a business where you can dream big about your future and reach your potential

How we take care of our PEOPLE:

An exclusive discount card for Dan Murphy’s, BWS and other Endeavour Group brands including ALH pubs not to mention discounts from Woolworths and Big W. Endeavour Wellbeing Support, our Employee Assistance Program that offers critical incident support, career, conflict, nutrition and lifestyle, money, family, legal and employee assistance. Grow your career within Dan Murphy’s and the wider Endeavour Group network.

If drinks excite you - and you’re close-enough on the requirements, we’d love to hear from you!

Candidates will be required to complete a functional screening assessment as part of the recruitment process.

We are together creators
We’re big, but part of something much bigger. Dan Murphy’s is one of a number of brilliant retail businesses like BWS, ALH Hotels, Pinnacle Drinks within the Endeavour Group. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We’re serious about having a good time - creating a safe, inclusive and fun place to work. We’re all about creating a more sociable future - for our customers and each other.

#WeAreTogetherCreators #ComeAsYouAre #FeelTheEnergy #DreamBig #LeaveYourMark #DanMurphys #DrinkBetter #EndeavourGroup 

Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.

We have an exciting opportunity for a Shell Card Marketing Manager, to lead the Shell Card marketing team, including management of day-to-day marketing activities as well as setting the long-term marketing strategy. This role will have primary accountability for the P&L for the SME segment and providing marketing support to the broader Shell Card Business. This is a 12-month fixed term Maternity Leave contract.

Responsibilities

• P&L Ownership for mass market portfolio.
• Managing all marketing for the Shell Card business and activities within the marketing department.
• Developing the marketing strategy for the company in line with company objectives.
• Co-ordinating marketing campaigns with sales activities.
• Overseeing the company’s marketing budget.
• Creation and publication of all marketing material in line with marketing plans.
• Planning and implementing promotional campaigns.
• Manage and improve lead generation campaigns, measuring results.
• Preparing online and print marketing campaigns.
• Monitor and report on effectiveness of marketing communications.
• Creating a wide range of different marketing materials.
• Working closely with design agencies and assisting with new product launches.
• Maintain effective internal communications to ensure that all relevant company functions are kept informed of marketing objectives.
• Analysing potential strategic partner relationships for company marketing.

The eight-week paid Radio Internship Program is an ideal opportunity for the next generation of Australia's diverse radio talent to build their skills and get real-world experience under their belt.  We're seeking passionate and ambitious individuals who are eager to gain hands-on experience across our various radio departments.

Across the eight weeks you will have a broad hands-on feel for what it’s like to work within our Radio station!  One day you might be creating content with our producers and on-air talent across our different programs, part of our news team, creating podcasts, engaging audiences through posts on our social media platforms or you could learn panel operation for smooth live or pre-recorded broadcasts, managing timing, content, and audio quality. You will truly gain a comprehensive understanding of what it’s like to work within our Radio station. 

Based out of Melbourne CBD, the internship program is managed by our Radio Station Manager and you will be buddied up with a Mentor for each of your rotations. 

As an Account Executive within the Programmatic Sales team at Nine, you will be responsible for campaign/deal coordination of inventory sales across Nine assets of Total TV, Total Publishing and Total Radio.  

Your primary function will be to support the Sales Executives and Group Business Manager, whilst working collaboratively with external stakeholders such as agency trading desks, media and advertising agencies, as well as internal stakeholders across the business. 

Day to day includes but won’t be limited to: 

• Provide regular reports to clients and the team on campaign/deal delivery.
• Maximise revenue within your assigned patch by recommending optimizations, identifying cross-selling/up-selling opportunities.
• Track campaigns/deals to guide efficient Programmatic buying and ensure client satisfaction.
• Monitor delivery, proactively reporting performance and progress against goals.
• Generate, analyse, and deliver ad hoc and end-of-campaign reports.
• Accurately process guaranteed bookings and streamline processes.
• Conduct proactive post-analysis of campaigns with Programmatic Operations for continuous improvement.
• Meet deadlines and quality standards for proposals and presentations.
• Build and maintain strong relationships with Trade Desks, Agencies, and Clients.
• Understand the Programmatic and wider media industry, adjusting to market changes.
• Represent the Nine brand in the market.
• Perform other duties as required.

About the Role: 

As a Customer Service & Claims Consultant you will be the voice representing our insurance partner, IAG, resolving customers motor insurance claims. Your role would encompass supporting customers through this process and commence the repair process and provide an exceptional experience to customers. You will build rapport, and provide a positive customer experience, whilst effectively resolving their enquiry.

This role offers you the ability to build strong connections with your customers, ensuring they are provided with the highest level of customer experience as you support the end-to-end management of their claim. To support your competency in this role, your leaders will provide you with regular coaching ensuring you are set up for success!  

What You'll Be Doing:

• Customer Interaction: Receive and manage customer calls regarding their automotive insurance claims. Build genuine rapport, provide a positive experience, and resolve their inquiries efficiently.
• Outbound Calls: Reach out to third-party businesses to arrange repairs and assessments for automotive claims.
• Relationship Building: Establish trust with customers, managing their claims with a personal touch and ensuring their needs are met with care and precision.
• Collaboration: Work with suppliers and repairers to validate and process claims. Keep detailed records and manage expectations effectively.

About the Role:

As a Customer Success Coordinator, you will play a pivotal role in ensuring the successful onboarding and engagement of our mystery shoppers. You will be the first point of contact for shoppers, guiding them through the onboarding process, helping them understand our platform, and preparing them for their assignments. Your focus will be on building a robust pipeline of mystery shoppers and ensuring their success and satisfaction with our platform.

Key Responsibilities:

• Customer Onboarding: Facilitate the end-to-end onboarding process for new mystery shoppers, ensuring they understand our platform, complete their profiles, and are ready to start assignments.
• Engagement: Act as a primary point of contact for shoppers, providing support, answering questions, and helping them navigate our platform to ensure a smooth and positive experience.
• Sourcing and Attraction: Develop and execute creative sourcing strategies to attract a diverse and recurring pool of mystery shoppers across various channels, including social media, online advertising, referral programs, and targeted outreach.
• Community Building: Drive engagement and maintain strong relationships with shoppers, encouraging high levels of activity and commitment to assignments.
• Data and Reporting: Monitor and report on shopper engagement and onboarding metrics to identify trends, gaps, and opportunities for improvement.
• Collaboration: Work closely with the Operations and Client Service teams to align shopper acquisition strategies with overall business goals and to ensure consistent communication and support for our shoppers.

What We’re Looking For:

• A proactive and people-oriented professional with a passion for customer success and community building.
• Experience in customer success, customer service, user onboarding, or a related field, with a strong understanding of how to engage and support individuals.
• Strong communication and interpersonal skills, with the ability to build rapport and trust with shoppers.
• Creative problem-solving skills and the ability to think outside the box to attract and retain shoppers.
• Excellent organisational and time management abilities, capable of juggling multiple priorities.
• Proficiency with Microsoft Office, especially Excel, and experience using CRM or customer engagement tools.
• A background in marketing or social media management is a plus, as is experience in remote work environments or with remote teams.

Benefits:

• Fantastic salary package on offer
• Work life balance with a hybrid office / WFH schedule
• Fantastic agency office culture
• Regular team catch-ups
• Ongoing skills and professional development

The opportunity to grow with the business

About the Role

We are on the lookout for our next Client Service rising star working within the Customer Experience (CX) team delivering programs for our major retail clients.

As our Client Service Coordinator you will be confident working with multiple internal and external stakeholders dealing directly with clients, our internal operations teams and our field team. We’re looking for someone who is passionate and personable in their approach to building strong collaborative relationships and are detail orientated when working to deliver a high standard of service. You need to have an interest in retail and be passionate about the data.

Qualifications and experience:

• A tertiary qualification in business, marketing or similar
• Excellent written and verbal communication skills
• An ability to interpret and analyse data
• High attention to detail
• Strong level of MS Excel & PowerPoint
• A solutions focussed mindset

Tasks & responsibilities:

• Support the end-to-end management of Mystery Shopping (CX) including activity communications, questionnaire development, client communication, data analysis, reporting and presenting
• Monitor the team against the program schedule, ensuring quality standards and procedures are followed
• Monitor program spending and client invoicing
• Contribute to the development of program design and proposal development
• Check and monitor data quality and integrity
• Build program histories and insight stories

 Benefits:

• Fantastic salary package between $70,000- $80,000 (including Superannuation)
• Work life balance with a hybrid office / WFH schedule
• Fantastic agency office culture
• Regular team catch-ups
• Ongoing skills and professional development
• The opportunity to grow with the business

Interested?

If you want to take the next step in your career and you have an awesome and infectious attitude to make those around you want to be the best they can be then we’d love to have you onboard!

We look forward to reviewing your application outlining why you would be the perfect person for this exciting position.Please note only shortlisted candidates will be contacted.

Are you passionate about education and inspired by the idea of helping people to better their lives? We’re looking for a dynamic and experienced Senior Performance Marketing Specialist to manage all aspects of paid media campaigns.

As a Senior Performance Marketing Specialist, you will offer thought leadership and implement innovative strategies to help OUA expand across new and existing digital channels. You will leverage performance marketing automation tools and reporting systems, focusing on detailed optimisation, integrating these campaigns into the broader strategy, and managing paid media budgets effectively.

Here’s a glimpse into your day-to-day

• Drive growth and acquisition by generating new site visitors and increasing high quality leads through targeted paid media strategies.
• Collaborate with a peer to manage activation campaigns across Search, Social, Display, and Video channels, ensuring effective budget management to meet performance targets.
• Support end-to-end paid media campaign management including planning, execution, measurement, and optimisation based on key performance metrics such as cost per, conversion rate and ROAS.
• Develop and test campaign hypotheses, forecast results, and conduct post-campaign analysis to provide actionable insights and strategic recommendations.
• Use data insights to enhance paid media performance with a focus on improving the customer experience and achieving growth objectives.
• Optimise the technical aspects of OUA’s paid media efforts, including managing and troubleshooting tagging and measurement systems for accurate data collection and reporting.
• Collaborate with marketing, product, and engineering teams to develop and implement technical solutions that align with performance marketing goals and drive business success.

If you’re ready to make an impact, here’s what we’re looking for

• A track record in performance marketing, with expertise in both strategic planning and hands-on execution of paid media campaigns.
• Proficiency with Google Ads, Google Analytics 4, and biddable automation and performance platforms.
• A results-driven mindset with a focus on achieving goals and a proactive approach to continuous improvement and innovation.
• Strong problem-solving skills with the ability to effectively identify and resolve technical issues.
• Technical proficiency in tag management systems and digital analytics tools, specifically Tealium & GA4.
• Ability to simplify technical concepts and marketing terminology for non-technical stakeholders.
• Ability to succeed both autonomously and as part of a cohesive team; and
• Comfortable working in a fast paced, ever-evolving environment, with the ability to navigate ambiguity in performance marketing contexts.

What do we offer? 

• Not-for-profit salary packaging benefits, including novated leasing.
• Competitive market salary along with annual individual and company incentives.
• Discounted gym memberships and health insurance.
• Learning and training opportunities.
• Subsidised study opportunities.
• Paid subscription to Calm as part of our commitment to health and wellbeing.
• Inclusive leave policy to swap and recognise significant events that fall outside of our public holidays.
• Workation leave – work remotely anywhere for 10 days of the year   

OUA is committed to fostering an inclusive and diverse workplace, reflecting the diversity of the marketplace we serve. We encourage candidates from all backgrounds to apply, even if they don't meet all the requirements listed. We value unique perspectives and experiences that can contribute to our mission of helping students transform their lives.