First Focus is Australia's best mid-market Managed Service Provider, bar none (check it out! We just got named the best MSP in Aus for the 7th year running at CloudTango dot com). We are growing fast and now have almost 300 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to win new clients and evolve our solutions.

We pride ourselves on being a genuinely great place to work, with a dynamic culture, clear vision and strong leadership. We only hire the best people and are a looking for a strong IT professional with a deep understanding of both Managed Services and the needs of mid-tier clients.

We are looking for the best MSP-specialised Technical Account Manager in New South Wales. Why would such a competent and talented individual consider coming to First Focus? What makes First Focus better than where you are today?

• No non-technical sales/account management people! Work with people who actually get tech, from L1 to CEO.
• We understand the value you deliver, and we will give you the support to get the job done!
• We understand that the managing the relationship is just the start. Our whole delivery chain are onboard to provide an exceptional experience for your clients.
• We find and retain the best. Best Service Desk, best Project Engineers, best team!
  

Role

TAMs at First Focus combine their deep technical skills and experience in IT systems administration with a desire to provide genuine customer service and deliver pre-sales consulting. It's a perfect role for anyone looking for variety, challenges and career progression as you'll be taking responsibility for the solutions First Focus is delivering to multiple end customers.

Our Technical Account managers work together with our service desk, field techs and engineering teams so there's no shortage of technical backing when you need it.

This role would perfectly suit someone who is currently an experienced Technical Account Manager (obviously), but also a senior Project Management professional with an MSP looking for their next step, an experienced pre-sales professional with a handle on the commercials or even a strong Engineer who loves the people/customer service side of their role.

The perfect candidate for this role will join a team of highly specialised consultants and technical experts. To suit this role, you will have substantial experience working with a range client scales (sub 50 up to 500 seats) and possess technical and business competence across areas within the IT infrastructure domain.

If you at the top of your game in a MSP, MSSP or integrator and are looking for the next big step, this could be it. Rather than give you a long list of wants, we'll keep this brief. The following four things are non-negotiables:

1. You must have history and demonstrable competence delivering outstanding support and advice within another MSP, MSSP, integrator or other service providing IT business
2. You must be able to demonstrate success managing the relationship with small to mid scale clients across a range of industries and market verticals
3. Your values must resonate with ours. Our values can be found on the First Focus website on the About Us page
4. You must have a driving passion for helping people understand and use technology within their business that leads you to anticipate and pre-empt customer needs.

First Focus’ values are based around keeping everyone informed, aligned, supported, and rewarding performance. Some examples of this include:

• Competitive package, 100% salary, 0% commission
• All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors
• First Focus understands the importance of flexibility for a satisfying work-life balance, which is why we offer hybrid working arrangements
• ‘Never Stop Growing’ is deeply embedded in our DNA - we offer 1 paid study day every month and support employees towards certifications and qualifications - we will not only pay for the exam but will also give you a pay rise for achieving certs (conditions apply, of course)
• Staff are encouraged to take advantage of our weekly internal training sessions and library
• Opportunities for personal and professional development with our FastTrack mentor and Leadership Lab training programs
• We have our very own MAD (making a difference) Council, focusing on equality, charity, and the environment
• Option of a Tesla company car as part of your ongoing employment package (conditions apply)
• Regular social events and a great team culture!

First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.

About ACC Singleton

Australian Christian College (ACC) is a protestant non-denominational, Christian Education organisation, whose mission is to develop each and every student to be equipped spiritually, academically, socially and physically to flourish into their full potential, and be a positive influence on the world around them. 

ACC is part of Christian Education Ministries, with 14 schools in 5 states, and is also the largest non-government Distance Education provider in Australia. 

ACC Singleton (ACCS) is located in the beautiful Hunter Valley region of New South Wales. Offering programs from Prep to Year 12, ACCS has been operating for over 12 years. The College has experienced considerable growth in student numbers and improvement in student learning results in recent years. During 2025 work will commence on a new 18 classroom building that will help accommodate the growth in student numbers from 420 to 600 students over the next 5 years. 

The College Principal and Board are committed to ACC Singleton being a school that prioritises excellent teaching that is continually improving, positive culture and authentic relationships.

About the role

The English / HSIE Coordinator (Yr 7 - 12) is a member of the College Leadership Team and will be expected to advance the Vision, Values and School Improvement priorities of the College, especially relating to literacy. 

A competent, relational and strategic leader, the English / HSIE Coordinator will oversee  teachers in these teaching areas, providing support and direction. With time release and coordinator salary loading, the successful applicant will also teach a number of English classes providing challenging, stimulating and well-organised lessons. 

The role also attracts the possibility of contributing to whole-of-College initiatives including,  instructional coaching, literacy enrichment, data analysis and targeted literacy interventions. 

This full-time position will commence in January 2025.

About You

• Be able to display the capacity to improve student learning and wellbeing outcomes.
• Be able to demonstrate excellent teaching as described by the Australian Professional Standards for Teachers.
• Be able to demonstrate excellence in leading with strategy, collaboration and positive relationships. 
• Be able to effectively plan for, collect and analyse educational data, then devise appropriate strategies and interventions to improve student outcomes. 
• Have an active Christian faith, suitable tertiary qualifications and NESA accreditation (or be eligible).
• Hold a current Employee Working with Children Check.

• Professional development, including in-house coaching. 

• Access to Employee Assistance Program (EAP).
• Salary sacrifice, including novated leasing. 
• Be part of a faith community that shares regular devotions, worship and prayer.
• Play an active part in growing the school and providing quality Christian education to students.

Our Why 

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. 

About Our Team 

Datacom's ERP solution is designed to simplify and automate internal business processes, providing a single source of truth for reliable, data-driven decision-making. It offers enhanced visibility into our entire business, allowing for a clear understanding of what is happening across all operations. Additionally, it provides a unified set of tools that enable our employees to focus on value-added activities that support customer-facing functions. Datacom's ERP platform includes various technologies such as NetSuite, Oracle OpenAir, HCM, Boomi Middleware, Microsoft, and Cloud technologies. 

About the Role (Your Why)

As a Principal Engineer (Netsuite) you will provide engineering and support to the company’s ERP team. 

You will also be responsible for but not limited to the following:  

• Provide support to ensure system faults are rectified promptly 
• Develop technical solutions to meet ongoing business requirements 
• Enable users at all levels to perform their jobs effectively 
• Ensure business reports are accurate and provided in a timely manner 
• Support continuous improvement of systems 
• Assist the organisation in the selection, development of and transition to new solutions 
• Build rapport and working relationship with teams within the business at both management and end user level 

What You’ll Bring

• Prior experience with ERP implementation and support.
• At least 3 years of experience with Netsuite consultancy and support.
• Knowledge and experience in Software Development Life Cycle.
• Knowledge and experience in cloud and web application development. 
• Prior experience with integration projects interconnecting different applications. (Especially through web services)
• Ability to translate a functional document/requirement to a technical design.
• Intermediate with these Netsuite modules: SuiteScript, SuiteTalk, SuiteFlow and Advanced PDF/FreeMarker.
• Prior experience in Project Management and HCM applications such as OpenAir and Oracle HCM is an advantage 
• Ability to gather requirements and write an FRD is an advantage
• Ability to do both technical and functional consultancy is an advantage 

Qualifications and Education

• Bachelor’s degree in information technology, Business IT, Computer Science or related disciplines 
• Professional certification in ERP platforms desirable 

Why Join Us Here at Datacom? 

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.