• ASX 300 listed financial services organisation
• Flexible & hybrid working arrangements
• Brisbane location

Do you want to:

• work in an organisation where 98% of all team members believe that their manager genuinely cares about their well-being and feels valued?
• understand the strategic direction of your organisation and how your effort contributes to success?
• work in an inclusive environment who is proudly a WGEA Employer of Choice for Gender Equality?
• work for a climate Active CERTIFIED Carbon Neutral fleet management organisation?
• be recognised and rewarded for your performance?
• work for an organisation where ‘C-A-R-E’ are their values?
• have career opportunities, a voice that’s heard, and a fast-paced, dynamic yet flexible working environment?

If so, then FleetPartners Group might be the place for you.

FleetPartners Group is an ASX 300 listed financial services, vehicle management, and employee benefits company. We support all types and sizes of businesses to acquire and effectively manage their vehicles, with over 93,000 vehicles currently under management. We also help everyday Australians to maximise their salary by administering employee benefit programs and help them to get into the car of their dreams.

Who we’re looking for:

To play a major role in the success of the business by ensuring that growth opportunities are maximised. Build customer relationships into a true partnership arrangement by using a consultative and strategic approach to align our value proposition to the customers’ business goals. Always, with integrity and consideration to the business risk policy and profitability.

What you’ll be doing:

• To achieve company sales targets by servicing existing accounts, recognising new opportunities and ensuring pre-eminence of the company’s brand and value proposition in the marketplace.
• Ensure that management is kept up-to-date with the latest market trends and developments through Voice of Customer and competitor analysis.
• The Account Manager is expected to maintain a regular visitation program with their customer base with appropriate levels of focus on building multi-level relationships in conjunction with the Relationship Manager and Senior Managers.
• A willingness to allow other internal stakeholders into the relationship. Actively seeks out and draws in colleagues who may, on an ad-hoc basis, help add value to the relationship.
• Ensure solutions meet the required objectives of the customer.
• Ensure strategic reviews/quarterly business reviews are delivered on the agreed timeline with recommendations to drive cost out and/or improve the operation of the customer’s fleet.
• Ensure all customer deliverables including quote requests and general queries are managed in accordance with customer expectations.
• Continually enhance the customer loyalty.
• Other duties as required.

Essential

• Experience in account management or customer service orientated role. Fleet management and leasing industry experience preferred.
• Proven ability to drive customer focused outcomes

Desired

• Completed tertiary qualifications in a business or related field such as management, sales and marketing, and/ or industry specific qualifications desirable

• 7 additional days of annual leave per year.

• 16 weeks paid parental leave for primary careers, regardless of gender and with no minimum tenure and 4 weeks paid leave for secondary carers.
• a ‘Dress for your Day’ policy.
• flexible and hybrid working arrangements.
• an extensive range of other employee benefits.

As an Experience Designer you will work in collaboration with cross-functional teams to create meaningful, impactful and accessible solutions (that help shape the future of how our Public Sector client serves their customers and supports staff to deliver outstanding services.

You will take a leading role in creating the information architecture and interaction design for a variety of clients and solutions across web, mobile, internal knowledge bases and other interactive channels that are engaging, insightful, and intelligent. In your work you should strive to get the right idea and then get the idea right. To achieve that you’ll work closely with Managers and Directors of experience design to drive the understanding & identification consumer needs, market insights, business cases, technology, and experience opportunities.   

You will work across every stage of the experience, from discovery and shaping ideas to prototyping and testing low to high fidelity solutions with a broad range of users. Our team is a close-knit collective of diverse thinkers and doers that pioneer innovative solutions, partner with our clients in experience innovation, product and service design excellence, and design for a more sustainable future. 

Publicis Sapient Experience Capability is the bridge between strategy and technology — we create meaningful, holistic experiences for our clients and their customers with our services that span product design, service design, spatial design, design research and content design.

Sound like you? Sound like you? If you are passionate about delivering awesome government services and employee experiences with the digital products you create, you will be instrumental in shaping how we do it with your ideas, thoughts, and solutions. 

Your Impact

As part of the design team partnering closely with clients, you will:

• Create mock-ups, prototypes, wireframes, task flows, site maps, jobs to be done frameworks, and more to describe key aspects of a proposed experience and how it reconciles business & user needs with brand considerations. Demonstrate terrific craft in everything you make.
• Deeply understand a variety of processes and approaches like user-centered design methods, agile development, lean design and responsive experiences.
• Evaluate and improve complex Information Architectures (IA), focusing on intuitive hierarchy, navigation and content organisation and make evidence-based IA recommendations through user validation techniques.
• Plan and facilitate well designed stakeholder interviews, workshops and user testing to understand and translate requirements and user needs into designs that resonate.
• Collaborate well with other experience designers, content designers, visual designers, creative technologists, business consultants, client teams and stakeholders, to provide connected thinking for our clients.
• Advocate for good user experience principals both internally and with clients. 
• Demonstrate an analytical and detail-oriented mind-set. We care about the little and big details here. So should you.  
• Excellent verbal and written skills. Design is 99% persuasion. You should be able to win hearts and minds with your words as well as your design.

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build positive working environment. 

Key responsibilities: 

• Provide great customer experience. 
• Fold, hang, display and merchandise garments to maximise selling opportunities. 
• Actively process, stock and replenish garments on the sales floor and in the stock room. 
• Open, unpack and label merchandise with security tags. 
• Support customer purchases and returns in the register.