What you get to do in this role:

The role of the Success Advocate is to act as an advocate for our customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.

• You will oversee the engagement and outcomes for customers in your portfolio
• Ensure customers are technically healthy and on the most recent version of our product
• Leverage existing Success Plays to assist customers, but also assist new Success Plays
• Work with customers to create new use case/success stories
• Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses
• Guide other ServiceNow teams to address customer issues
• Oversee projects identified by leaders
• Ensure any escalated clients are resolved quickly, using resources from across the company ecosystem

In this full time role, you will organise and coordinate services for conferences, events, functions, banquets and seminars at Sofitel Brisbane Central. This includes:

• promote conferences and events to potential customers
• respond to enquiries and provide costing regarding conferences and events
• meet with clients to discuss their needs, conduct site inspections and outline package options
• regular client contact and correspondence to ensure successful coordination of the event
• prepare event orders, action plans, and other relevant paperwork to effectively communicate client needs
• arrange and coordinate services, such as conference facilities, catering, signage, displays, audiovisual equipment, accommodation, transport and social events for conference and events participants
• organise registration of conference and events groups and participants
• maximise conference and event space revenue by negotiating with clients to determine the type and costs of services to be provided within budget
• understand revenue budgets, forecasts and what business can be regarded as confirmed
• oversee work by contractors associated with the conference or event to ensure services are delivered in accordance with agreement
• maintain high standards in presentation, consistency, accuracy and attention to detail with all responsibilities.

Who is Transmax?

Transmax is a SaaS transport solutions provider of the ITS platform, STREAMS. We exist to improve people’s quality of life and helps move millions of commuters around Australian road networks every day. We partner with customers to deliver creative solutions that optimise transport networks and support safer and more reliable road journeys.

It’s an exciting time in our history as we modernise our core STREAMS product and work with customers to enable the future of mobility.

About the role:

Transmax has grown significantly over the last 2 years, and we are not slowing down! We’re in the next exciting stage of our growth phase which is why we are now recruiting for a Release Product Manager.

The role of Release Product Manager is to be product focused, rather than project focused, and act as the point of reference for all major and minor software releases. You will coordinate scheduling, planning, stabilisation, packaging, and the release to Professional Services, of software which may consist of multiple projects or programmes of work.

Your day-to-day will include:

• Plan and manage Major Releases, Minor Releases and Critical on Demand Updates.
• Develop and maintain release schedules using input from Product Managers, Project Managers, Deployment Managers.
• Regularly report progress and develop Release Checklists ensuring all necessary tasks including quality and testing are met against release deadlines.
• Manage the creation of release documentation to accompany all packaged releases and facilitate handover of releases to appropriate Product teams.
• Continually work towards making and documenting improvements to the release process.
• Keep up to date with new methodologies and tools for software release and configuration management.
• Provide supporting scrum product owner assistance to the Senior Product Manager.

You will be a degree qualified professional Engineering, Information Technology (or equivalent, proven experience in the field of business and systems integration) and be experienced working within a software-as-a-service product environment.

A natural team player you will display excellent communication skills as well as demonstrable ability to work collaboratively in a team environment across Agile based Scrum teams.

Your toolkit for success:

• Exposure to working in project delivery roles including experience working with closely with customers.
• Demonstrable understanding of software development lifecycle.
• Experience working within teams comprising of project managers, software developers, systems and infrastructure engineers and technical support staff.
• Ideally experience with a combination of the following; Confluence, Jira, Git, Microsoft Office, with emphasis on Word, Excel, Project and related collaborative document management using SharePoint.
• Experience with Intelligent Traffic System (ITS) industry experience would be highly advantageous but not essential. 

What does Transmax offer?

We offer:

• A competitive salary
• A high-trust, high-empowering, openly supportive working environment & culture
• WFH options (2 days in office per week)
• Uncapped training budgets to support your career development
• Employee Assistance Program with access up to 12 sessions
• Great EPPL scheme
• A recently renovated office in Milton (with some pretty great views, if you ask us)
• Corporate private health discounts through Bupa
• Flexible working hours & arrangements (the right to disconnect & enjoy life!)
• Lots of support for your career plans and advancement
• An environment where you’re encouraged to succeed.
  

With our culture of recognition, career development, and a supportive and stimulating and satisfying work environment - your next career chapter is waiting for you at Transmax.

If you’re interested in pursuing this opportunity, please apply by submitting your CV and a brief cover letter outlining your experience and suitability for the role. We would love to hear from you!

Successful applicants will be subject to a National Criminal History Check and a Qualification check.
Applicants must hold full working rights within Australia.
We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

Federal Gov't client is seeking SAP Functional Consultants, responsible for translating business needs into ICT system requirements and specifications for enhancements. It includes designing, analysing and documenting software systems to meet business expectations. They are responsible for writing functional specifications from the business requirements.

SAP Functional Consultants promote and deliver flexible, quality service and products to improve customer experience, work under the limited direction of senior staff to deliver results and undertake complex work. SAP Functional Consultants make ethical, evidence-based decisions using sound judgement, anticipate and respond to stakeholder needs and expectations, and may manage a team.

Estimated start date 2 September 2024

Initial contract duration 10 months

Extension term 12 months

Number of extensions 2

Location of work ACT, QLD, VIC

Working arrangements onsite

Security clearance Must be and Australian Citizen and able to obtain Baseline

Key duties may include, but are not limited to:

Functional Consultant – APS6

• perform detailed analysis and evaluation of business processes and requirements;
• create solution designs and implement solutions to meet business needs;
• create and maintain solution documents;
• support daily operations and monitor performance of business solutions;
• adhere to delivery and support methodologies and contribute ideas for improvement;
• perform detailed technical application assessments considering feasibility, resource effort, risks and benefits;
• conduct testing activities such as test planning, execution coverage reviews and defect management;
• collaborate with stakeholders to define tasks, resolve issues, solve problems and ensure effective and timely implementation of projects;
• undertake project quality management tasks such as peer and quality reviews of specifications, design and testing documents;
• review research, process models and documentation of other staff, providing guidance and feedback;
• resolve or escalate issues as required and suggest alternative approaches and solutions

Functional Consultant – EL1

• responsible for the design and configuration of SAP systems;
• lead and support operations of the team, including monitoring business performance, setting priorities and managing resources and workflow;
• lead and manage staff, including overseeing the management of performance, attendance and health and wellbeing;
• develop staff capability through coaching, mentoring and succession planning to increase performance, engagement and retention;
• oversee the development and implementation of the ICT solution;
• highlight and identify gaps in existing functionality;
• highlight and identify functional interdependencies;
• undertake and contribute to business management, strategic planning and workforce planning;
• assist with the management of finances, contracts, procurement, resources and expenditure within area of responsibility;
• ensure project deliverables and milestones are met on time and within budget;
• prepare and review a range of written material including technical and corporate documentation

Functional Consultant – APS6

Ability to:

• translate complex technical information for non-technical audiences
• investigate and analyse issues and make recommendations based on evidence
• think critically and analytically to solve complex problems
• work collaboratively and embrace agile ways of working
• implement, encourage and support innovation and continuous improvement
• identify, control, communicate and monitor risk
• enable change initiatives and encourage others to embrace change
• discuss and negotiate issues with credibility, transparency, and respect

Functional Consultant – EL1

Ability to:

• think strategically and align operational activity accordingly
• grasp expectations and concerns, and negotiate quality outcomes
• develop and manage a range of internal and external stakeholder relationships
• manage and resolve conflict using appropriate strategies
• understand the audience and context, and effectively tailor communication
• manage staff and competing priorities to achieve quality outcomes and project completion
• assess risks and implement mitigation strategies
• undertake objective, systematic analysis and draw accurate conclusions based on evidence
• make decisions based on professional judgment, risk evaluation and in the context of the environment
• develop long term plans for the team and manage work in the context of business priorities
• work highly independently under broad direction and act collaboratively

Primary Knowledge/Skills/Systems/Tools required for role include:

• SAP CRM
• SAP PSCD
• SAP S4/HANA
• SAP FI
• SAP CO
• SAP SRM
• SAP HCM

Federal Gov't client is seeking to identify suitable candidates to perform the role of Master Scheduler to support the agency manage, maintain and analyse integrated schedule solutions to achieve deliverables in new and existing ICT systems. Master Schedulers develop and manage integrated schedules that map and track all accountable activity across all streams of work that contribute to project and program outcomes. Through stakeholder engagement, they build detailed schedules with a meaningful critical path, capture and monitor the relationship between dependencies, deliverables and ensure target milestones are realistic, achievable, and on track.

Master Schedulers:

• provide strategic leadership to oversee the delivery and management of quality integrated complex schedules that meet defined standards for multifaceted or large scale projects and programs that span high level portfolio, program and business plans
• provide strategic expertise and guidance to senior executive on risks and issues affecting the scheduling and resourcing of projects, and articulate the required measures to ensure successful outcomes
• drive collaboration, cooperation and partnerships with a broad range of stakeholders across business and at the enterprise level
• exercise a significant degree of independence, working under the broad guidance of a senior executive
• use expert judgement to make balanced decisions using evidence and evaluation of ambiguous information within the context of competing
• priorities, changes in workplace practices, strategic direction, and wider agency implications
• work flexibly to drive innovation, manage and lead change and actively contribute to implementation of strategic directions
• may have oversight and leadership of multiple teams

Estimated start date 2 September 2024

Initial contract duration10 months

Extension term12 months

Number of extensions 2

Location of work ACT, QLD, VIC

Working arrangements onsite

Security clearance Must be an Australian Citizen and able to obtain Baseline

Key duties may include, but are not limited to:

Master Scheduler – EL2

• ensure the application of complex project and program information into detailed integrated schedule solutions to achieve deliverables
• foster relationships with a broad range of stakeholders, negotiate with influence on complex scheduling matters, utilising subject matter expertise
• manage change control to baseline schedules to ensure relevant artefacts and change logs are in place
• oversee progress against program milestones and deliverables and be accountable for individual and shared priorities
• perform regular impact analysis, assessment of critical path information and apply risk mitigation strategies to ensure the delivery of scheduling solutions
• lead continuous improvement of scheduling processes, methodologies and procedures
• prepare and present timely information to senior executives that articulate project or program delivery risks of success
• oversee and assure the correct application of budgets and contingencies of financially complex schedules
• initiate and support strategic approaches to build scheduling capability and expertise of others
• oversee operations of teams, including providing a clear sense of direction, setting work priorities and managing resources
• develop staff capability through coaching and succession planning
• exercise appropriate delegations in accordance with legislation and guidelines.

Ability to:

• manage, maintain and analyse schedule components including critical paths, relationships and interdependencies
• demonstrate expertise in use of automated scheduling and reporting tools
• identify trends and risk and implement appropriate mitigation and issue management strategies
• align operational activity to program strategies and agency vision
• manage and resolve complex and/or technical scheduling issues
• oversee team development to ensure the delivery of quality outcomes
• communicate and negotiate with influence to achieve outcomes on complex or sensitive matters
• apply attention to detail to manage complex scheduling sequences
• undertake objective, systematic analysis of complex information and make recommendations based on evidence
• make decisions based on professional judgement, risk evaluation and in the context of the strategic environment
• lead change initiatives and support staff through uncertainty and the change process.

We seek a Receptionist to join our national head office based in award-winning Jubilee Place in Fortitude Valley.  This is a full-time position, working from 7.30am - 4.30pm Monday to Friday.

The key responsibilities of this position include:

• Meet and greet all visitors and direct them to the appropriate staff member.
• Manage the telephone switchboard, answer and direct incoming calls and answer general inquiries from the business and public.
• Open and distribute daily incoming mail and dispatch all outgoing mail.
• Arrange courier services as required.
• Provide quality administrative support including filing, copying, binding, typing, printing, collating documents, assisting with formatting, data entry and running general errands.
• Set up and tidy meeting rooms, including arranging and collecting catering.