Education Perfect is an EdTech platform designed to empower educators and amplify their impact in the classroom. We aim to enable teachers to personalise learning at scale with a range of powerful learning, assessment, and insights tools, helping them and their students reach their full potential.

As an EPeep, you’ll work on projects that have a real impact on students' lives and have the freedom, support and resources you need to develop your skills and grow your career.

About the role

We are looking for a Customer Success Manager to join our team in Sydney. In this role, you will drive product adoption and usage among purchasing schools, manage relationships, and ensure our clients maximise the value of their subscriptions. Your efforts will preserve and grow revenue while ensuring client success.

What you will do

• Drive product adoption and usage across a portfolio of purchasing schools
• Actively manage school relationships to maximise the lifetime value of assigned accounts, ensuring client success and revenue growth
• Renewal management of owned accounts including identifying risks, invoice and subscription management
• Identify upsell opportunities and work closely with our Sales Operations team
• Manage invoices and subscriptions, ensuring unpaid invoices are addressed
• Drive your portfolio of schools to complete EP's Best Practice Course and increase webinar attendance
• Regularly connect with teachers and key decision-makers, developing positive relationships and providing proactive support and care to schools, key contacts and heads of departments
• Keep accurate records in our CRM system, maintaining up-to-date contact details and data hygiene for portfolio schools
• Ensure all classes are successfully enrolled in a timely manner
• Attend meetings and collaborate with various teams to stay informed on product developments
• Support Education Perfect platform expansion by identifying opportunities and assisting BDMs
• Use health metrics to identify at-risk schools and formulate intervention plans, including executive tasks relevant to churn mitigation and follow 'At Risk' mitigation steps
• Understand the competitive landscape and communicate local requirements to Product & Content Teams
• Develop and participate in networking opportunities to promote EP

About you

• Proven experience in customer success or account management
• Experience in the education technology sector (desirable)
• Strong ability to manage relationships and drive customer satisfaction
• Excellent communication skills, both written and verbal
• Experience in managing subscriptions and invoices
• Ability to identify and mitigate client risks
• Strong organisational skills and attention to detail
• Ability to work collaboratively with cross-functional teams
• Experience with CRM systems and data hygiene
• Proactive and results-driven with a focus on achieving targets
• Knowledge of the education sector and competitive landscape (desirable)
• Ability to develop and maintain positive relationships with key personnel
• Willingness to participate in networking events and conferences

Equitable opportunities, growth, and development lie at the heart of how we work at EP. We understand that not all applicants may possess all the following attributes so if you think you have what it takes, but are not sure you check every box, we would love to still hear from you!

What we offer

• As our team is based globally, we offer both remote and flexible working arrangements
• Three extra days of annual leave during our end of year shut down period, parental leave top ups and a community service day
• EAP with unlimited sessions
• Employee referral program - $2000 when you refer a new team member
• Ongoing professional development, including opportunities to develop your career into other areas of our business and access to EPs Learning Hub 
• EP support groups - Mana Wahine, DEI, Environmental Impact and Wellness Committees
• The opportunity to work within a growing global business with Diversity Works accreditation, Carbon Net Zero BCorp status, Digital Promise certification, and an unwavering commitment to our mission, people, and community

We celebrate individuality, value diversity, and understand that flexible and remote work opportunities enable our team members to work in a way that fosters creativity and inspires individual brilliance. When you work with us, you're not just joining a company - you're joining a team united by the desire to make a difference.

Our why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the role (your why)

You will be responsible for ensuring a programmatic approach to Partner engagements is implemented in a specified set of Partners or suppliers for the good of Datacom and its customers.  This role will lead a team of people across Australia and New Zealand to accelerate growth in the business relationship between Datacom and its Vendors.

What you’ll bring

• Demonstrated ability to implement strategic policies ​
• Ability to sell Datacom’s value proposition and full portfolio to the agencies and suppliers  ​
• Establishes and assures adherence to budgets, schedules, work plans, and performance requirements.  ​
• Prevents erroneous decisions to avoid critical delay(s) in overall business activities.  ​
• Ability to frequently interact and network with subordinates, supervisors and functional peer groups.  ​
• Ability to communicate technical concepts and align them with client business goals and objectives.  ​
• Proven negotiating skills with the aptitude to ensure win/win situations for all parties.  ​​
• Excellent agency or supplier relationship building and management skills. Strong influencing and persuasive ability.  ​
• Effective presentation skills with the ability to convey technical information across various levels. Strong verbal and written communication skills with a wide variety of stakeholders.  ​
• Strong consultative and planning skills. Ability to escalate with a solution focus.

Responsibilities

• Implement and continually improve a programmatic approach to a defined set of Partners and supplier relationships.  Ultimately Datacom wants to be in the lead for appropriate new and existing technologies to market while also maximising the incentives, presales investments, marketing funds and any other resources that improves sales potential and profitability. ​
• Collaborate widely and with curiosity to drive the appropriate; communications, governance and adherence with all LoBs within Datacom to the programmatic approach.  ​
• Managing the day-to-day operations of the direct reports, ensuring that; planning, supplier impact, governance, incentives, targets, communications and contracts are properly addressed and monitored to ensure that service levels are met and results delivered. ​
• Managing the relationships with (and between) partners and suppliers, ensuring contracts and business plans are negotiated in line with strategic aims and financial constraints and ongoing service is in-line with agreed contracts. ​
• Ensure that the partners and suppliers see Datacom in the best light and understand the full capability of Datacom  ​
• Ensuring suitable collateral, business plans, contracts and sales enablement artefacts are in place. ​
• Ensuring the highest partner accreditation is achieved and maintained to achieve better margins.

Culture and Benefits

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

Our digital team is very flexible around how we work and fitting work around non-negotiable other commitments is important to us, including when we choose to come to the office.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Dew Software is seeking a dynamic and experienced Marketing Manager to join our team. At Dew Software, we are passionate about helping businesses succeed through innovative software solutions. As the Marketing Manager, you will play a crucial role in developing and executing marketing strategies to drive brand awareness and lead generation. If you have a strategic mindset, strong leadership skills, and a passion for technology, we would love to hear from you!

Responsibilities

• Develop and implement comprehensive marketing strategies to promote our software solutions and services.
• Create and manage marketing campaigns across multiple channels, including digital advertising, social media, email marketing, and content marketing.
• Collaborate with cross-functional teams, including sales and product development, to create compelling marketing materials and content.
• Manage the company's online presence, including the website and social media platforms, to ensure consistent branding and messaging.
• Analyze market trends and customer insights to identify new marketing opportunities and target audiences.
• Track and analyze marketing performance metrics to evaluate campaign effectiveness and make data-driven decisions.
• Manage the marketing budget and allocate resources effectively to maximize ROI.
• Stay up-to-date with industry trends and best practices to ensure the company's marketing strategies remain competitive.
• Build and maintain relationships with industry influencers and partners to expand brand reach and enhance collaboration opportunities.
• Plan and coordinate marketing events, such as webinars, conferences, and trade shows.
• Manage and oversee external agencies and vendors to ensure high-quality deliverables and effective collaboration.

• Bachelor's degree in Marketing, Business, or a related field.
• Proven experience as a Marketing Manager, preferably in the software or technology industry.
• Demonstrated track record of developing and executing successful marketing strategies and campaigns.
• Strong knowledge of digital marketing channels and tactics.
• Experience with marketing automation platforms and CRM systems.
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple projects and prioritize effectively.
• Team-oriented mindset with strong leadership and collaboration skills.
• Highly creative and innovative mindset.
• Ability to thrive in a fast-paced and dynamic environment.

Our Why 

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. 

About the Role (your why)  

GTM Manager is responsible for assisting in the Go-To-Market (GTM) Strategy and Planning. This includes driving lead generation and customer acquisition through emerging technologies and business models, offering bold insights, and delivering customer outcomes.

Our offices are based in Brisbane, Melbourne, Sydney. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best! 

What you’ll do   

GTM manager, is responsible for (but not limited to):

• Contributing to and developing a detailed understanding of Datacom Go-To-Market strategy and planning

• Working with GTM Hub, Sales and Customer to agree proactive and GTM campaign

• Orchestrating GTM planning to bring functional teams together in plan development and execution

• Contributing to the evolution of relevant GTM strategy

• Working closely with Market Research manager to use industry trends, technological shifts, and market dynamics to focus GTM plans and ensure campaigns are aligned to propositions

• Leading Sales Enablement

• Collaborating with LoBs to guide proposition features and priorities

• Facilitating customer and market testing for propositions

• Understanding the market and customer needs and utilizing that data in the proposition lifecycle

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs. 

What you’ll bring  

• Previous experience and ability to effectively execute strategic plans, ensuring alignment with overall business objectives and delivering measurable results

• Proficiency in analysing market trends, customer needs, and competitive landscapes to inform strategic decisions and identify growth opportunities

• Strong strategic thinking skills, with the ability to analyse complex situations, identify opportunities, and develop innovative solutions to drive business success

• In-depth knowledge of strategies and best practices for driving revenue growth, with a track record of achieving significant business development and customer acquisition goals

• Strong project management skills with the ability to prioritize and manage multiple projects simultaneously

• Excellent analytical, problem-solving, and strategic thinking skills

• Strong collaboration and communication skills with the ability to work effectively with cross-functional teams

• Deep understanding of marketing and customer insights within the IT industry

• Demonstrated leadership and people management skills and the ability to work to deadlines. 

Why join us here at Datacom? 

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported. 

#LI-Hybrid