Retail Merchandiser – Cumberland Park - SA (Car Required)

Employment Type - Casual

Work for the 2023 Best Places to Work winner! CROSSMARK have ongoing casual work in Coles and Woolworths. 5 - 20 hours per week, Mon - Fri

Competitive hourly Casual rate $30.54 p/hr + kms + superannuation

Autonomous, flexible, work life balance

Work is allocated 2 weeks in advance for easy forward planning

Enjoy building relationships with store managers and team members to effectively complete your work, building displays and merchandising a wide variety of products for leading brands. This is an exciting time to join our growing business as we continue to build new partnerships, creating more opportunities for our teams.
    

Responsibilities will include:

• Creating, building, and maintaining quality point of sale displays in store
• Talking to stores about additional promotional space for a variety of products for leading brands
• Reporting tasks and good photos daily via our StoreTrack App

Successful candidate requirements:

• Supermarket retail experience is desirable but not essential, no experience necessary
• A current Australian/International driver’s licence and reliable vehicle
• Strong communication, organisational skills, and attention to detail
• An ability to work autonomously and as part of a team
• Must be available Wednesdays and Thursdays (as a minimum)

At CROSSMARK we connect shoppers to brands by providing a smarter way to faster growth in all things retail. As Australia’s leading Field Sales and Marketing Business, our teams of merchandisers, brand ambassadors, demonstrators, auditors and sales representatives, help some of the most powerful brands in the world reach and exceed their performance objectives in store. 

Each valued team member at CROSSMARK brings with them their own qualities, different backgrounds and unique perspectives to our collaborative environment. Diversity, flexibility, and innovation are just some of the reasons why our people come to work every day. If you are interested in a career at CROSSMARK we encourage all walks of life to apply today. All applications are strictly confidential.

NP1

Successful candidate requirements:

• Supermarket retail experience is desirable but not essential, no experience necessary
• A current Australian driver’s licence and reliable vehicle
• Strong communication, organisational skills, and attention to detail
• An ability to work autonomously and as part of a team
• Must be available Wednesdays and Thursdays (as a minimum)

The Benefits of working with CROSSMARK:

• Competitive hourly rate - $30.54 per hour + KMs + Super
• Referral programs, ongoing training, recognition and career opportunities
• Flexible hours and Rosters provided 5 to 10 days in advance
• Work in and around your local area
• Immediate start
• Work with Australia’s leading brands and retailers
• No experience necessary, paid training provided

Retail Planogram Assist Merchandiser – Elizabeth - SA (Car Required)

Employment Type - Casual

Work for the 2023 Best Places to Work winner! CROSSMARK have ongoing casual work in Coles and Woolworths. 1 - 25 hours per week, Mon - Fri

Competitive hourly Casual rate $30.54 p/hr + kms + superannuation

Autonomous, flexible, work life balance

Work is allocated 2 weeks in advance for easy forward planning

Enjoy building relationships with store managers and team members to effectively complete your work, building displays and merchandising a wide variety of products for leading brands. This is an exciting time to join our growing business as we continue to build new partnerships, creating more opportunities for our teams.
     

 Responsibilities will include:

• Creating, building, and maintaining quality point of sale displays in store
• Talking to stores about additional promotional space for a variety of products for leading brands
• Reporting tasks and good photos daily via our StoreTrack App

At CROSSMARK we connect shoppers to brands by providing a smarter way to faster growth in all things retail. As Australia’s leading Field Sales and Marketing Business, our teams of merchandisers, brand ambassadors, demonstrators, auditors and sales representatives, help some of the most powerful brands in the world reach and exceed their performance objectives in store. 

Each valued team member at CROSSMARK brings with them their own qualities, different backgrounds and unique perspectives to our collaborative environment. Diversity, flexibility, and innovation are just some of the reasons why our people come to work every day. If you are interested in a career at CROSSMARK we encourage all walks of life to apply today. All applications are strictly confidential.

LP1

Successful candidate requirements:

• Supermarket retail experience is desirable but not essential, no experience necessary
• A current Australian driver’s licence and reliable vehicle
• Strong communication, organisational skills, and attention to detail
• An ability to work autonomously and as part of a team
• Must be available Wednesdays and Thursdays (as a minimum)

The Benefits of working with CROSSMARK:

• Competitive hourly rate - $30.54 per hour + KMs + Super
• Referral programs, ongoing training, recognition and career opportunities
• Flexible hours and Rosters provided 5 to 10 days in advance
• Work in and around your local area
• Immediate start
• Work with Australia’s leading brands and retailers
• No experience necessary, paid training provided

Retail Planogram Merchandiser – Bunbury - WA (Car Required)

Employment Type - Casual

Work for the 2023 Best Places to Work winner! CROSSMARK have ongoing casual work in Coles and Woolworths. 1 - 30 hours per week, Mon - Fri

Competitive hourly Casual rate $30.54 p/hr + kms + superannuation

Autonomous, flexible, work life balance

Work is allocated 2 weeks in advance for easy forward planning

Enjoy building relationships with store managers and team members to effectively complete your work, building displays and merchandising a wide variety of products for leading brands. This is an exciting time to join our growing business as we continue to build new partnerships, creating more opportunities for our teams.
     

 Responsibilities will include:

• Creating, building, and maintaining quality point of sale displays in store
• Talking to stores about additional promotional space for a variety of products for leading brands
• Reporting tasks and good photos daily via our StoreTrack App

At CROSSMARK we connect shoppers to brands by providing a smarter way to faster growth in all things retail. As Australia’s leading Field Sales and Marketing Business, our teams of merchandisers, brand ambassadors, demonstrators, auditors and sales representatives, help some of the most powerful brands in the world reach and exceed their performance objectives in store. 

Each valued team member at CROSSMARK brings with them their own qualities, different backgrounds and unique perspectives to our collaborative environment. Diversity, flexibility, and innovation are just some of the reasons why our people come to work every day. If you are interested in a career at CROSSMARK we encourage all walks of life to apply today. All applications are strictly confidential.

HP1

Successful candidate requirements:

• Supermarket retail experience is desirable but not essential, no experience necessary
• A current Australian driver’s licence and reliable vehicle
• Strong communication, organisational skills, and attention to detail
• An ability to work autonomously and as part of a team
• Must be available Wednesdays and Thursdays (as a minimum)

The Benefits of working with CROSSMARK:

• Competitive hourly rate - $30.54 per hour + KMs + Super
• Referral programs, ongoing training, recognition and career opportunities
• Flexible hours and Rosters provided 5 to 10 days in advance
• Work in and around your local area
• Immediate start
• Work with Australia’s leading brands and retailers
• No experience necessary, paid training provided

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

As a Desktop Support Team Lead, you will be responsible leading a team of end user services engineers within the IT Outsourcing group to ensure best practice support methodology is practiced, technical experience leveraged and customer outcomes are delivered driving high levels of customer satisfaction. The Desktop Support Team Lead is expected to manage the day-to-day customer related operations of the Onsite End User Services Support group.

This role is based in Adelaide. Due to customer requirements we will require either Australian Citizenship to be eligible, no visa sponsorships for this position.

What you’ll do

At the moment, as Desktop Support Team Lead you will be focused on:

• Being the single point of contact for all EUS related issues and escalations for all stakeholders
• Ensure all escalations are addressed with effective communication back to the relevant stakeholder and associated parties
• emerging relevant technologies and the possible application of these technologies to the client base and Datacom.
• Assist in Problem Management when required delegating as appropriate.
• Support the Service Delivery community in Continual Service Improvement Initiatives
• Manage call management system queues to ensure tickets are assigned and
• Mentor and coach staff members on customer related issues Promote a positive culture within the team
• Ensure operational performance of the team delivers a high level of customer satisfaction.
• Demonstrate a strong managerial and leadership style.
• Ensure staff are clear on expectations and performance requirements.
• Ensure the Operations Manager (EUS) is aware of noncompliance issues and performance anomalies.
• Ensure all staffs adherence to the breached call reporting policy
• Track and record expenses for EUS team staff members
• Ensure staff enter timesheets in line with Datacom process

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

Required experience:

• Hardware and peripherals i.e. laptops, notebooks, workstations desktop PC's, printers, media and audio-visual equipment BYOD and mobility
• Active Directory, Microsoft Exchange, SCCM, End-Point Imaging, and experience in SOE creation and maintenance
• Desktop and software applications i.e. Operating Systems (Windows 7 through 10 and), Microsoft Office 2007 through 365, Antivirus software and systems

Nice to have:

• You will bring excellent verbal and written communication and have the ability to articulate technical information to the target audience. Your professional customer service will be second to none, and you will have the ability to work autonomously with excellent time management

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Job Title

Job Description Summary

Job Description

About the business

Our Trades Service team are seeking a dedicated Commercial Carpenter/Handyperson with experience in building services maintenance to assist our contract and facilities managers, providing excellent customer service on behalf of our clients.  

The successful applicant will be supplied with a fully maintained service vehicle, attractive rates, phone, uniform and the security of working for a growing global company with a long trade services history.

About the role

We currently have a full-time position for an experienced Carpenter/Handyman in the Brisbane area. As a member of the Facilities Service team, you will be reporting into the State Service Manager, where your key responsibilities will include but not limited to: 

• Undertake urgent, routine and ad-hoc maintenance, repairs, inspections on the client’s premises and equipment as directed by the company.

• Review and comment on any instructions and standard operating procedures for handyman services supplied by Cushman & Wakefield Services.

• Participate and take an active role when new equipment items are transferred from Projects to Maintenance.

• Ensure effective Key Performance Indicators are managed effectively including response times, safety, compliance, and financial performance of all job numbers assigned to you.

• Promote working in a team environment with work colleagues.

• Utilise the mobility solution to retrieve work order details and enter and complete all historical information within the system.

Skills and Experience

To be considered for this position you will bring previous experience in a similar environment. Minimum requirements include:

• Minimum of 5 years experience in Carpentry/Handyman background in a Commercial, Domestic or Corporate environment.

• Relevant current Trade Qualification – Carpentry and Building

• Have current appropriate qualifications and training to issue or receive required work permits e.g. but not limited to Working at Heights, EWP.

• Experience with OH&S, Risk Management, Environmental Management or Quality Assurance systems.

• Ensure adherence to all legal requirements associated with the role including, but not limited to, The Trade Practices Act, Legislation, Fair Trading Act, Contract and Employment Law

• Valid manual Driver’s Licence

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from

• Competitive salary and opportunity for career progression

• 4 weeks annual leave a year (pro rata for part time employees)

• Being part of a growing global company

• A Supportive and flexible environment;

• A workplace which promotes diversity and inclusion in everything we do

• Opportunities to progress into "off the tools" roles into a variety of different positions within the business

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

• Being part of a growing global company;

• Career development and a promote from within culture;

• An organisation committed to Diversity and Inclusion

We're committed to providing work-life balance for our people in an inclusive, rewarding environment.

We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

Why Our Customers Need You 

The GP Sales Representative will be the central contact in connecting customers within their accounts to therapies that advance wellness, prevention, treatments, and cures to the most feared diseases of our time. Central to the GP Sales Representative role will be the introduction of a new & promoted medicines and innovative digital service that will help elevate Health Care Professionals’ patient care. The role is consultative; spanning Pfizer’s entire resource and product portfolio for their customer base and one that will result in long standing and truly valued relationships with customers. The GP Sales Representative will draw on healthcare knowledge and understanding of the health and pharmaceutical industry, as well as Pfizer and the product portfolio, so that customers achieve the solutions they need.   

What You Will Achieve 

Internally known as the GP Health Representative, you will be responsible for supporting customers with their designated portfolio within a defined geographical territory that includes both metro and regional areas.  You will be the single point of contact for relevant Pfizer medicines for your accounts and will ensure a customer centric-comprehensive approach to the way HCP’s treat their patients with all Pfizer brands that are relevant to the customer. 

This is a 12 Month Fixed Term opportunity looking after Canberra, ACT territory. Candidates will also be expected to cover Regional NSW at times.  

How You Will Achieve It 

• Engaging on promotional science-based brand messages where product could support HCP in meeting patient need with engagement also focused on broader range of content (e.g disease state)  
• Acting as key point of contact for seamless (compliant) reactive only connection to Pfizer SMEs and resources  
• Responsible for onboarding customers to new operating model and to new platforms (e.g., Digital Engagement Portal)  
• Orchestrating an ideal customer experience through relevant content selection  
• Driving identified customers to the digital service offerings, opening a world of trusted materials and support that can be tailored to their needs and those of their patients. Ensuring customers gain best value from the services, in conjunction with the Pfizer Virtual Health Representative team who are on hand providing virtual support.   
• Leading relationships with Health Care Professionals travelling across metro and rural locations as well as providing support virtually.    
• Gaining deep understanding of Health Care Professional needs, sharing expert product advice, tailoring data, delivering promotional activities, aligning the customer lifecycle with that of the Pfizer portfolio and connecting them to relevant internal Pfizer people whenever they need it.     
• Provide objective and scientifically sound medical information regarding Pfizer's product portfolio and the diseases states treated. Incorporating the use of educational programs, outcome and other tools which identify the greatest opportunities for improving patient care.    
• Seeking and developing awareness of external market conditions to drive exceptional customer support and insights, connecting customer discussions with external trends and internal developments within Pfizer.  
• Establishing a strong working relationship with the Pfizer virtual Health Representative, KAM and SME Teams and sharing insights from customers to make our digital service offering even better.   
• Managing and achieving annual targets and ensuring adherence to Compliance, Legal, Medical and Regulatory requirements.    

Must Have 

• A Tertiary Degree preferred in Business or Science or a healthcare background (e.g. pharmacist, nurse) with solid knowledge of the industry.    
• Curiosity and an entrepreneurial mindset.   
• Analytical skills to identify the connections between data, products and the needs of both Health Care Professionals and patients.   
• Written and verbal communication skills to help build trusted, sustainable relationships with your internal and external stakeholders.    
• Solid understanding of the digital space and a willingness to keep learning and upskilling.   
• Strategic thinking and planning to help customers see beyond the day-to-day.    
• Commercial and business acumen, managing financial budgets, driving sales and achieving performance measures.   
• Sound knowledge of and proven support of Pfizer Policies and Procedures, Compliance requirements as well as the Medicines Australia Code.  
• Demonstrated completion of Medicines Australia training program  
• Able to connect with customers virtually and in person.   
• Can-do attitude and a work ethic underpinned by determination and commitment  
• Valid Driver's Licence  

 
Work Location Assignment: Remote

At Pfizer we care about our colleagues’ wellbeing and offer a range of great benefits for them, including:

• Paid parental leave

• Access to Health & Wellness apps

• Career Growth Experiences program

• Recognition & rewards program

• Paid volunteer days

• Life Insurance Benefits

• Pfizer Learning Academy access to top content providers

• Access to flu vaccines & skin checks

• Options to purchase additional leave

• Salary packaging & novated lease options

*Benefits listed may vary depending on your position and location and may be subject to change.

Pfizer Australia and New Zealand’s diverse workforce represents the patients we serve and the communities in which we operate. With a focus on Diversity, Equity & Inclusion (DE&I), Pfizer ANZ ensures our people are heard and cared for. We offer engagement opportunities in both Colleagues Resource Groups (CRGs) and workstreams across: Culture and Tradition, Reconciliation @ Pfizer (RAP), Gender Equity (GEN), Disability and through the Out Pfizer Employee Network (OPEN) for our LGBT + colleagues and allies.

If you require reasonable adjustment during your application, please reach out to the Talent Acquisition Manager.

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

As a Desktop Support Team Lead, you will be responsible leading a team of end user services engineers within the IT Outsourcing group to ensure best practice support methodology is practiced, technical experience leveraged and customer outcomes are delivered driving high levels of customer satisfaction. The Desktop Support Team Lead is expected to manage the day-to-day customer related operations of the Onsite End User Services Support group.

This role is based in Perth. Due to customer requirements we will require either Australian Citizenship to be eligible, no visa sponsorships for this position.

What you’ll do

At the moment, as Desktop Support Team Lead you will be focused on:

• Being the single point of contact for all EUS related issues and escalations for all stakeholders
• Ensure all escalations are addressed with effective communication back to the relevant stakeholder and associated parties
• emerging relevant technologies and the possible application of these technologies to the client base and Datacom.
• Assist in Problem Management when required delegating as appropriate.
• Support the Service Delivery community in Continual Service Improvement Initiatives
• Manage call management system queues to ensure tickets are assigned and
• Mentor and coach staff members on customer related issues Promote a positive culture within the team
• Ensure operational performance of the team delivers a high level of customer satisfaction.
• Demonstrate a strong managerial and leadership style.
• Ensure staff are clear on expectations and performance requirements.
• Ensure the Operations Manager (EUS) is aware of noncompliance issues and performance anomalies.
• Ensure all staffs adherence to the breached call reporting policy
• Track and record expenses for EUS team staff members
• Ensure staff enter timesheets in line with Datacom process

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

Required experience:

• Hardware and peripherals i.e. laptops, notebooks, workstations desktop PC's, printers, media and audio-visual equipment BYOD and mobility
• Active Directory, Microsoft Exchange, SCCM, End-Point Imaging, and experience in SOE creation and maintenance
• Desktop and software applications i.e. Operating Systems (Windows 7 through 10 and), Microsoft Office 2007 through 365, Antivirus software and systems

Nice to have:

• You will bring excellent verbal and written communication and have the ability to articulate technical information to the target audience. Your professional customer service will be second to none, and you will have the ability to work autonomously with excellent time management

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

About Us 

Through local expertise and global scale, we at Global Payments Oceania deliver market-leading technology solutions through five regional sub-brands — Eway, Ezidebit, Sentral, Pigeonhole Software and Storman.

Collectively, these brands are anchored by Global Payments, a world leader in payments and software solutions and a Fortune 500® brand with a worldwide footprint to accelerate our customers' full potential.   

Sentral, is a proven web-based software solution that seamlessly manages school administration, student data and parent engagement. Our tailor-made solutions help administration staff, teachers and school leaders save valuable time to focus on improving school and student outcomes. Sentral is the trusted solution of choice in over 2,500 schools across Australia. 

About the Role 

A Senior Project Administrator, playing a key role in the Professionals Services team, you will undertake a range of project research, analysis, reporting, implementation and administrative activities to support the development and delivery of projects.  You will also have the opportunity to manage and own suitably assigned internal and client facing projects as part of broader professional development opportunity. 

Other areas of focus will be to: 

• Provide financial support and tracking for key projects and to the finance team (including invoice management where required); 
• Manage resources within Strategic Contracts and across Professional Services including assignments and forecast requirements; 
• Preparation, creation and facilitation of status reports for key projects and across Professional Services where required ; 
• Ongoing development /enhancement of tools and process with the rest of the team 
• Creating, documenting and communicating PM tools and processes; 
• Update and collate documentation and records regarding relevant issues, policies and practices to ensure successful delivery of projects; 
• Assist the project team to complete tasks and implement project plans to ensure agreed outcomes are achieved; 
• Communicate with relevant stakeholders to provide updates regarding project status and implementation issues;  
• Provide a range of administrative services, including coordinating project and/or team meetings and preparing papers, to support project management delivery. 

About You 

Global Payments is committed to Diversity, Equity, and Inclusion (DE&I), with our vision to be Champions of Inclusion. We are looking for a teammate who believes in this vision, engages in our collective culture and strives to understand our customers, their needs and solutions that contribute to their success. A team mate that collaborates, partners and can stand with us.

You will thrive in a customer centric role and are a passionate and experienced Project Administrator.  You may have already worked on and lead some small projects. Pivotal to your success will be your strong organisational skills combined with experience and familiarity in financial management/processing & documentation management processes for projects.  

You will also bring: 

• 2 -3 years experience in a similar role; 
• Relevant qualifications in project coordination and/or equivalent experience; 
• Engagement in or ownership of resource management processes;  
• Strong Analytical skills supported with intermediate to advanced Excel and/or other database type expertise; 
• Proficient with MS Office suite and MS Project (intermediate or above); 
• Exposure to a resource management tool highly desirable. 

For the right candidate we are also open to part-time. 

Please note that you must have 

• Full work rights in Australia 
• Ability to obtain a Working with Children Check 
• Ability to obtain an Australian Federal Police Check 

Our benefits

We want you to be you! At Global Payments we are committed to an inclusive workplace where you can be your true self, feel supported and nurtured. 

We understand the struggle of the juggle - the balance of work and personal life can be challenging. So we offer a flexible working rhythm blending in-office and remote working.

Your health and wellbeing matter to us and we want you to take care of yourself, take advantage of the vast array of wellbeing resources we offer, use your breaks and your leave including Birthday Leave. 

We provide a first class employee assistance program that offers you and your immediate family members complimentary counselling on life challenges such as financial hardship and domestic matters, plus coaching support for people leaders on wellbeing matters.

We offer 12 weeks paid parental leave for either parent as well as two weeks paid secondary carer’s leave.

Celebrating together is a big part of our culture and we regularly gather for Extravaganza and Team Appreciation Days, plus fun activities brought to you by our social committees. 

We like to shout at each other, not literally but via Reward and Recognition Programs such as Shout Outs – recognising our people that go above and beyond and make a difference to our customers.

We also pride ourselves on giving back to the communities in which we operate, so we provide two Days of Service each year to volunteer in a cause that matters most to them.

Other benefits available include salary sacrifice, study leave and an Employee Stock Purchase Plan.

Ready to apply?

If this role sounds right for you we invite you to Apply by using the APPLY button.   Please note you will be redirected to a Global Payments careers page to submit your application.

For further information please email kristy.ward@globalpay.com

We respectfully ask that no recruitment agencies contact us regarding this position.

#LI-HYBRID

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

About Us 

Through local expertise and global scale, we at Global Payments Oceania deliver market-leading technology solutions through five regional sub-brands — Eway, Ezidebit, Sentral, Pigeonhole Software and Storman.

Collectively, these brands are anchored by Global Payments, a world leader in payments and software solutions and a Fortune 500® brand with a worldwide footprint to accelerate our customers' full potential.   

Sentral, is a proven web-based software solution that seamlessly manages school administration, student data and parent engagement. Our tailor-made solutions help administration staff, teachers and school leaders save valuable time to focus on improving school and student outcomes. Sentral is the trusted solution of choice in over 2,500 schools across Australia. 

About the role

We are seeking a passionate and enthusiastic Client Advocate to join our newly established client team. Working closely with our global client team you will proactively maintain long-term client relations with our existing customer base ensuring an exceptional client experience & ensuring longevity of our relationships. You will be instrumental in identifying, and sharing insights on competitive activity and client feedback within each market.

Other key areas of responsibility will include:

• Proactively identify opportunities to improve customer satisfaction, engagement, and retention;
• Monitor client satisfaction and proactively address any issues or concerns;
• Develop and maintain a deep understanding of our products and services, and provide expert guidance to customers on how to best utilise them;
• Collect and analyse customer feedback and data, to develop insights to inform product and service improvements.
• Identify opportunities for growth and work with clients to develop strategies to achieve their goals;
• Collaborate with cross-functional teams to ensure timely and effective resolution of customer issues and concerns.

About you

An experienced Client Advocate, you are someone who loves to solve problems and help people. You have a thirst for knowledge and learning and enjoy researching and identifying areas for improvement. You have a growth mindset and can push yourself out of your comfort zone.

You will also bring:

• 2 years+ of either Customer Success, Sales and Account Management experience or a client support function
• Education/Training or Helpdesk experience, supporting end-users and complex software programs (e.g. School Management Systems, ERP’s or CRM’s)
• Empathy and strong negotiation skills with the ability to build strong partnerships across the business, based on credibility, influence and subject matter expertise;
• The ability to analyse customer data and identify trends;
• Knowledge of CRM systems and customer engagement tools for example Salesforce and Netsuite;
• Exceptional communication skills and the ability to understand and address customer needs;
• Strong organisational skills and the ability to work autonomously with minimal supervision;
• Experience working in a fast-paced, dynamic environment.

Our Benefits

We want you to be you! At Global Payments we are committed to an inclusive workplace where you can be your true self, feel supported and nurtured.

We understand the struggle of the juggle - the balance of work and personal life can be challenging. So we offer a flexible working rhythm blending in-office and remote working.

Your health and wellbeing matter to us and we want you to take care of yourself, take advantage of the vast array of wellbeing resources we offer, use your breaks and your leave including Birthday Leave.

We provide a first class employee assistance program that offers you and your immediate family members complimentary counselling on life challenges such as financial hardship and domestic matters, plus coaching support for people leaders on wellbeing matters.

We offer 12 weeks paid parental leave for either parent as well as two weeks paid secondary carer’s leave.

Celebrating together is a big part of our culture and we regularly gather for Extravaganza and Team Appreciation Days, plus fun activities brought to you by our social committees.

We like to shout at each other, not literally but via Reward and Recognition Programs such as Shout Outs – recognising our people that go above and beyond and make a difference to our customers.

We also pride ourselves on giving back to the communities in which we operate, so we provide two Days of Service each year to volunteer in a cause that matters most to them.

Other benefits available include salary sacrifice, study leave and an Employee Stock Purchase Plan.

Ready to apply?

If this role sounds right for you we invite you to Apply by using the APPLY button.   Please note you will be redirected to a Global Payments careers page to submit your application.

For further information please email kristy.ward@globalpay.com

We respectfully ask that no recruitment agencies contact us regarding this position.

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Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

About Us

G Adventures is the world’s largest small-group adventure travel company and we’ve been making epic travel memories happen on all seven continents for over 30 years.

Our mission is simple: to change lives through travel. And not just our travelers’ either. Since day one, our tours have been built to establish meaningful relationships with local communities, directly benefiting the people and places we visit at every step of our tours.

With the demand for travel coming back strong, we are set up and excited for this next chapter in our company’s story — and we’d love for you to be a part of it.

Our DNA revolves around building, nurturing, and developing a diverse culture of people and a true sense of belonging, where everyone is encouraged to bring their authentic self to work each and every day. You’ll have the opportunity to grow your career, and yourself, alongside a passionate, talented, and welcoming community that works hard to spread goodness around the world.

If all that sounds like your kind of thing, well, we can’t wait for you to join us.

About the Role

The Customer Service & Sales Manager (Known internally as Inside Sales Manager, Australia)  will concentrate on the sales success of the Inside Sales Team. Your focus will be to motivate and develop the regional hybrid team ensuring sales targets are exceeded on a monthly basis.  The successful candidate must also maintain a fun, culturally rich environment where people are happy to work.

What you'll be doing

People:

• Ongoing people development

• Team performance management and reporting

• Provide direction to regional management team

• Conduct Team meetings 

• Drive Company culture and values 

• Maintain an engaged and motivated sales team

• Recruitment - Review Application Assessments and Recommendations

• Performance Management of under - performing staff as required.  

• Team coaching, support, annual performance reviews

Sales Leadership 

• Ensure monthly sales targets are achieved.

• Ensure team and individual KPI’s are consistently met. 

• Management of team incentive program

• Management of Rewards Program

• Training Recommendations and Updates 

Operations    

• Workday Management

• Scheduling 

• Team Incentives Management 

• Team Engagement 

• Future planning

What do we offer you?

• Competitive salary commensurate with the role

• Competitive benefits package 

• Birthday day off

• Vacation time for you to recharge

• Enhanced Parental Leave

• Learning and growth opportunities

• Employee Resource Groups

*Applicable based on location*

G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants.