The primary role of the Team Leader, located in Melbourne Australia, is to manage team members/agents to ensure that key client deliverables are met and exceeded. This will be dependent on the campaign you work on and Key Performance Indicators (KPIs) outlined by the client being serviced.

Key focus areas will include team and agent development/engagement, process improvement, compliance and quality assurance.

Your Accountabilities In this position you will be working in our Operations team and directly reporting to the relevant Operations Manager, Australia.

Core Operational | In line with your operational remit
• Undertake daily ongoing training and development of existing team members to up-skill staff
• Drive improvement projects and ensure all staff are actively working towards achieving targets and KPIs as set by Operations Manager – daily/weekly/monthly
• Liaise with Operations Manager to identify strategies and ways to improve efficiency and performance within the channel
• Organise daily motivational meetings and team feedback sessions
• Work cooperatively and effectively with internal and external stakeholders
• Depending on team staffing and rostering levels, when required, accept or make calls and provide effective and efficient service to customers
• Ensure daily administration tasks are adhered to maintain a tidy and efficient working environment
• Assist the P&C Team in following up employee documentation if required
• Ensure customer complaints are actioned and resolved as per customer service guidelines • Must be willing to lead by example and engage with customers, double-jack with staff to provide mentoring and guidance
• Act as the client representative in the event an enquiry, investigation or complaint escalates and cannot be resolved by the Agent
• Role model appropriate behaviour in terms of demonstrating compliance in punctuality, reliability and teamwork

Your Capabilities
The key capabilities you will need to demonstrate in this role are: Flexibility and adaptability
• Adjust approach in line with changing priorities, is open to acquiring and developing skills and knowledge, adapt to new ways of working or organise work to deliver results Managing People
• Builds an organisational culture in line with Acquire values; Inspires commitment of others towards goals and vision of the organisation
• Drives a positive organisational culture • Promotes and maintains the wellbeing and motivation of others Innovation and Continuous Improvement
• Process ideas and concepts across the business to develop new and different ways of thinking, working, or delivering solutions
• Strives to improve efficiency, effectiveness, and quality of work Self-Awareness
• Has conscious understanding of the impacts of own behaviours, emotions, and thought processes
• Takes action to improve personal effectiveness Business and Commercial Acumen
• Ability to drive financial performance and meet targets Communicate with Impact
• Use various communication types to convey information, ideas, and insights in ways that maximizes understanding of key messages Critical Thinking and Problem Solving
• Objectively analyse and evaluate available data, points of view, needs of stakeholders and potential solutions before recommending relevant actions or decisions

Your Measures of Success
The key metrics you will need to deliver in this role are:
• Development of a team environment and workplace climate that facilitates high levels of productivity and minimised time lost through unplanned absences
• Ensure results and targets are being met (varied and communicated accordingly)
• Overall employee effectiveness, Quadrature Amplitude Modulation (QAM) and calibration results
• Maintain employee adherence and ensure a high level of staff retention within your team • Administrative transactions are processed accurately and with a high level of quality About You Your Experience • Previous experience as a Customer Contact Officer is essential
• Demonstration of prior performance and ability in a Team Leader or 2nd in Charge capacity, overseeing a team of agents
• Familiarity with contact center technology and software Your Qualifications • No essential requirement however studies and/or experience in industry verticals or relevant tertiary qualifications in management/supervision would be highly regarded

Join the A-Team and experience the A-Life!

• Your role is vital in making sure our customers receive a fantastic Macca’s Experience.
• You will be a brand fan, food fanatic and a people person
• our role requires a high level of initiative to identify cleanliness and maintenance opportunities
• You will have a keen eye for detail, responsible for janitorial duties, cleaning restaurant equipment and minor handyman responsibilities
• I maintain all aspects of the internal and external restaurant environment to provide a clean, functioning and welcoming environment for customers and the team.
• I uphold McDonald’s beliefs and adhere to our Policies and Procedures.
• I take pride in the quality of my work, proactively looking for ways to improve the restaurant. I ensure that equipment is well functioning and the environment is safe and secure for our Crew, Managers and Customers.

Want to bring ideas to life?

We are hiring a Senior or Lead Electrical Engineer to join our dynamic team at Aurecon in Melbourne or Adelaide office. As a leading design, engineering, and advisory company, we have a strong commitment to leaving a legacy with every project we deliver. We embed sustainability in our decision-making process and strive to stay at the forefront of technical excellence.

At Aurecon, we believe that the decisions made today will shape the future for generations to come. We are seeking passionate engineers who want to play a crucial role in shaping the future of energy and contribute to the advancement of the energy transition towards net zero.

At present, Aurecon is involved in supporting the design and construction of Australia's largest utility-scale wind farms (on and offshore), solar farms, and Battery Energy Storage (BESS) projects. We are looking for driven and motivated individuals who want to make a positive impact on the environment and society.

How will your ideas contribute to shaping what’s next?

As the Senior or Lead Electrical Engineer, you will have the opportunity to play a vital role in Large-Scale Solar & Battery Storage projects while growing your engineering career. With projects spread across Australia, you will be part of our extensive network and have countless opportunities to advance your career in renewable energy. You will enjoy a vibrant team culture and a great work-life balance, including work-from-home options.

Your role will include:

• Lead and support design activities, including the role of owner's engineer, supporting clients in the development, construction, and management of their projects.
• Responsible for engineering activities, including managing sub-contractors and providing guidance and support throughout the project lifecycle.
• Collaborate with other departments, such as mechanical, process, structural, civil engineering, and project management, to achieve project key performance indicators (KPIs) and requirements.
• Provide mentoring to less experienced engineers and peers.
• Conduct site visits and provide recommendations for improvements.
• Create and maintain documentation, including engineering drawings, design specifications, and technical reports.

How will your future be shaped by us?

Joining Aurecon means you’ll be at the award-winning edge of innovation and sustainability. AFR ranked us Top 5 among sustainability leaders and Top 3 of all innovative companies in professional services. One Consult awarded us an innovative design award. Plus, we were Consult Australia’s large firm of the year.

On a personal level you’ll have access to flexible work hours, remote work, working holidays, part-time and job share options.

What are we looking for from you?

• Bachelor's degree in Electrical and Electronic Engineering or a related field recognized by Engineers Australia.
• Significant experience in technical design and delivering projects.
• Strong understanding of industrial electrical systems, including power distribution (up to 33kV), control systems, and instrumentation design.
• Significant experience gained within Australia in designing and implementing utility-scale generation or storage, or similar project experience in HV substation, HV reticulation, and heavy industry.
• Experience in various electrical calculation software packages, such as PowerCAD, ETAP, DesignBase, CDEG, will be beneficial.
• Willingness to travel to project sites as needed.
• Proficiency in project management tools.
• Familiarity with relevant regulatory standards and codes related to electrical design and installation associated with the water industry, such as AS/NZS 3000, AS/NZS 3008, AS/NZS 61439, AS/NZS 2067, AS/NZS 60079.
• Chartered Professional Engineer accreditation or eligible candidates are highly regarded.

Ready to bring ideas to life?

Then please apply. Remember, it’s you and how you bring ideas to life which are important. Your background, unique needs and individuality will be valued. Visit our website to learn more at www.aurecongroup.com

JOB DESCRIPTION:

An exciting opportunity has arisen for a proactive medical sales professional with ambition and high energy to join our Diabetes Team as a Territory Specialist.

This role is responsible for the promotion of our life changing technology to Health Care Professionals in Sydney Central, Inner City & West Regional NSW (Dubbo, Parkes, Forbes).

Abbott’s life changing glucose monitoring technology is rapidly changing the management of insulin using patients living with diabetes within Australia.  The successful candidate will be accountable to exceed sales targets by executing the business strategy, proactively meeting the dynamic needs of the marketplace and by building superior partnerships with HCP’s that bring value to our customers and enhance patient lives.

Your responsibilities include (and not limited to):

• Maintaining a high level of competence in FreeStyle Libre (and its digital products platform) competitor products disease states and industry compliance
• Demonstrating proficiency in tools of the trade, processes and policies
• Developing sales action plans in line with the marketing strategy and evaluate and track the implementation of these on an ongoing basis
• Planning, executing and analysing sales calls to create call-continuity with customers
• Promoting value-add services that improve the quality of care available to patients and creating solutions to meet customer needs
• Diagnosing and tracking key customer and competitor performance regularly
• Collaborating with the broader Abbott team to identify new opportunities

Who we’re looking for:

• Tertiary qualification in a Science discipline is essential
• Relevant industry experience (both Primary Care and Hospital) in medical devices, however, strong customer facing experience as a pharmacist will be highly regarded
• Proven track record in delivering sales targets with demonstrated proficiency with selling skills in a sales framework is advantageous
• Business acumen and analytical skills
• Customer-centric mindset, active listening, genuine empathy and a strong desire to resolve issues; deliver a high level of customer focused service to internal and external customers
• Concisely and clearly communicate with the ability to articulate technical/clinical information
• Initiative and pro-activity to develop account strategies and challenge the status quo whilst identifying new business opportunity

Due to the inherent requirements of the role, the preferred candidate must provide evidence of full COVID-19 vaccination before the commencement date and maintain a fully vaccinated status for the period of employment.

Abbott provides some fantastic benefits for our employees, these include:

• Leading Learning and Development opportunities
• Wellness programs
• Being part of an organisation reputed to be a World’s Top Employer recognised for our workplace culture that values healthy living, diversity and equal opportunity

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

Abbott is committed to building a diverse workforce that values diversity across gender, age, culture, disability and lifestyle.

In order to be eligible to work for Abbott in Australia or New Zealand, you must hold current working rights with no restrictions for the respective country applicable.

We ask that recruiters respect our internal recruitment process and PSA panel by refraining from contacting us or forwarding unsolicited profiles.

The base pay for this position is

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

DIVISION:

LOCATION:

ADDITIONAL LOCATIONS:

WORK SHIFT:

TRAVEL:

MEDICAL SURVEILLANCE:

SIGNIFICANT WORK ACTIVITIES:

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Job Description

As a Sales Development Representative, you are the first person with whom our prospective customers interact and you’re responsible for that all-important first impression. You identify if there is a good fit between Glofox and the prospect, answer their questions, and get them excited about taking the next steps to becoming a valued customer. The successful candidate will be an ambitious, entrepreneurial person, who is looking to kickstart a successful career in sales.

WHAT YOU'LL DO:

·        Identify and create new qualified sales opportunities from inbound leads

·        Achieve monthly quota of qualified opportunities

·        Engage with customers via phone, email, and web chat to analyse their needs, answer their questions, and handle any objections

·        Create a great first impression by providing all prospects with a world-class experience from the word go

·        Ensure that prospects for whom we can add value are excited to move forward with us, and those for whom we aren’t the right solution still walk away with a positive experience

·        Pass qualified opportunities over to our Account Executives

·        Follow-up with prospects to help uncover new opportunities and nurture existing leads

·        Become an expert in our product offering and the dynamics of the fitness industry

·        Collaborate with Marketing and Sales to improve lead quality and conversion

WHAT YOU'LL NEED:

·        Bachelor’s Degree

·        1-2 years’ software sales / marketing experience

·        Great work ethic and an entrepreneurial spirit

·        Excellent communication skills both verbal and written

·        Fluency in English

·        Interest in the fitness industry a plus

·        Team player and ability to work in a high-energy sales environment

·        Strong desire to learn and develop quickly

·        Strong desire to build a career in sales

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

About the role:

This role will support a large team of dedicated and passionate employees who provide a wide range of in-home care services around Adelaide. You will provide coaching, leadership, and direction to the team with the purpose of achieving exceptional customer service to our valued elderly customers. You will lead your team remotely and onsite working in a fast-paced, ever-changing environment. 

You will ensure our employees are developed at all stages including recruitment, induction, buddy runs, and actively support safety and well-being initiatives.

You will mentor your team, drive positive change, ensure compliance and innovate to deliver exceptional outcomes for your team and our customers. You will have high-level interpersonal skills, with an ability to communicate across all levels both within KinCare and with external partners.

This role will require flexibility as you will work between your home, our office in Wayville and in the field with your team.

About you:

• Proven team leadership experience (of 25 people+) within the call centre, retail, hospitality, or similar industry.
• Previous experience within the Community/Aged Care industry would be great but not essential.
• Demonstrated experience with coaching and performance managing front-line teams.
• Strong time management, prioritization and initiative are essential.
• Exceptional communication and time management skills with an ability to work well under pressure.
• Strong passion for compliance and achieving customer satisfaction.
• Stakeholder engagement and problem-solving skills.
• Relevant qualifications (or equivalent experience) in Leadership plus Training and Assessment are desirable.

About KinCare:

We have a 30-year track record of supporting older Australians to live independently. We’re committed to improving the quality of life and health & well-being for our customers through tailored in-home care services.

It’s really the people here who make it a great place to work. When you come to work for us, you can be sure that you will be inspired and challenged every day. Each day you will be surrounded by passionate, committed colleagues and get to build some meaningful connections. You will also receive the support and training you need for a rewarding long-term career. As a family-orientated company, we believe time at work and at home matters. We are all about work-life balance and flexibility.

Prior to commencement, every successful candidate must complete a mandatory National Police check, Work Rights check and provide proof of COVID-19 vaccination.

If this sounds like the role and workplace for you, apply now!

For more information, visit www.kincare.com.au or contact our Talent team at [email protected]

We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.