We are seeking a Branch Supervisor who will be primarily responsible for inbound inquiries while maintaining and growing a small pool of existing accounts. They will act as the primary point of contact locally and ensure smooth daily branch operations.

ACL Industrial Technology is a leading independent industrial supply company, dedicated to eliminating supply chain frustration through increased productivity and reduced waste. We supply machinery, welding, safety, abrasives, and industrial products with a focus on fast, easy, and hassle-free service. 

Responsibilities:

• Serve as the primary point of contact and branch custodian, handling customer service and sales, assisting walk-in customers, answering phone calls, and performing occasional ad hoc customer visits.
• Manage a large SKU environment with a background in buying and selling, particularly in welding processes and products.
• Maintain a clean, tidy, and organized branch, ensuring the safety and wellbeing of the local team, and escalating any issues to management promptly.
• Manage a portfolio of smaller accounts, acting as the primary point of contact. Develop a deep understanding of customer needs, building strong relationships to enhance satisfaction and loyalty.
• Drive sales and revenue growth within accounts, identifying upselling and cross-selling opportunities to meet or exceed sales targets.
• Complete all sales reporting requirements accurately and timely within ACL systems.
• Develop comprehensive project plans, manage resources, and ensure successful project execution.
• Build and maintain relationships with clients, suppliers, and team members, ensuring proactive issue resolution to keep projects on track and maintain high client satisfaction.
• Attend daily sales huddles and weekly meetings, following the ACL sales process consistently.

Experience, Qualifications, and Skills

• Experience in sales and/or customer service roles, including B2B supply dealing with a large number of SKUs.
• Proven track record in achieving results and providing strong leadership.
• General knowledge of welding processes and products.
• Competence in using systems, including CRM and ERP (Netsuite experience is advantageous).
• Strong organizational skills with the ability to multitask and be an all-rounder in various branch operations.
• Sales mindset with a love for helping people (colleagues and customers).
• Friendly nature with solid attention to detail and a process-driven approach.

Values

ACL’s values are the fundamental beliefs upon which this business and our behaviors are based. These values are embedded in all ACL roles, and you will need to understand, demonstrate, and apply them in your everyday activities.

• Act with honest intent
• Be a learner, not a knower
• Embrace grit without ego
• Serve with certainty
• Build connected communities

What’s in It for You

• Salary range: $70,000 to $80,000 per annum.
• Additional benefits include a vehicle, phone, and potential profit share.
• Work from 7:30 am to 4:30 pm, with some flexibility for early starts or late stays.

Nine is currently seeking an enthusiastic and self-motivated applicant to join its Broadcast Technology Support team in providing technical and operational support across its production facility located in North Sydney.

The position of Broadcast Technology Support Analyst is a full time, rotating shift role covering 7 days a week. The purpose of this role is to:

• Serve as the initial point of contact for internal customers, handling their inquiries via phone calls and ticketing systems. 
• Proactively identify and address any issues raised by internal customers
• Analyse problems and determine if they can be resolved independently; or escalate complex issues 

The successful candidate will be part of an enthusiastic team responsible for day to day support of sophisticated, up to date, technical broadcast systems including:

• Studio Automation
• Live Studio Production 
• Post Production and Non-linear editing systems
• Digital Asset Management
• Digital News Gathering 
• Video Contribution, Distribution and Encoding 
• Master Control Facilities

As our Technology Manager - Apps and Data you’ll be required to bring a combination of technical knowledge and leadership capability with a strong focus on people management of a skilled team of IT professionals. In this role you’ll play a crucial role in shaping the technological landscape for NEXTDC while fostering a positive and dynamic team culture.

Included in the teams you’ll be managing are experienced professionals covering:

• Customer app and integrations: Azure, .Net framework, C# Angular/React
• Salesforce: Sales Cloud, Service Cloud, Experience Cloud
• ServiceNow: Workflows, Forms, View, Integration
• Data: Maintain Data Models, Reporting, Data Mart

To be successful in this position you will show an entrepreneurial mindset and bring value to the following areas:

Leadership and Team Management: Ensuring a collaborative and productive environment. Fostering growth and development. Performance reviews and employee engagement.

Operational Oversight: Implement robust monitoring and alerting systems. Develop comprehensive backup strategies and recovery plans. Adopt best practices for cloud operations

Project Oversight: Coordinate with project managers to align IT projects with business objectives and timelines. Overseeing design, development, and deployment processes. Manage resource allocation effectively to meet project deadlines and budget constraints.

Strategic Planning: Collaborate with senior management to define IT strategies and initiatives that support the company's goals. Develop and implement policies and procedures to enhance efficiency and standardize best practices.

Budget and Resource Management: Negotiate with vendors and suppliers to procure high-quality services and products at competitive prices. Monitor IT expenditures and provide reports to senior management on financial performance.

• Part-time (3 days per week, flexible hours) ongoing position
• Hybrid position 
• $36.5 per hour + Super + Generous Salary Packaging benefits of up to $18,550    

What you’ll be doing  
We are seeking a detail-oriented and proactive individual to join our team in the role of Release of Information Officer. This role will see you managing and responding to requests for health information from legal firms, customers, and other external parties, ensuring compliance with relevant legislation.

Responsibilities include:

• Raising invoices, ensuring payment, handling subpoenas, and managing child protection and family violence information sharing requests.
• Accessing client management systems to download and respond to information requests
• Liaising with offsite storage providers for record scanning, and assist the Privacy and Health Records Coordinator with the review, redaction, and collation of health information in consultation with care teams.
• Ensuring the secure transfer and upload of documents to client management systems.
• manage the transfer of documents to other health services, and respond to assessment requests.
• Record management, including assisting with the storage, archiving, and destruction of health information, participating in relevant committees and working groups, and supporting teams with accreditation standards preparation and evidence gathering.

To view a copy of the full Position Description, click here. Alternatively, for more information please contact Jenny Bowman at [email protected]

Who we’re looking for
Our ideal candidate will have a minimum of 1 years’ experience in privacy or health records management, high-level verbal and written communication and interpersonal skills and an understanding of multi-stream services and working within a multidisciplinary organisation.

You will also have demonstrated ability to work autonomously and utilise discretion, ability to work directly with customers to resolve complaints and advanced computer literacy.

A Software Engineer responsible for the execution of the backend features, with a deep technical understanding and how it translates to representing user needs.

• Perform hands-on coding and code review as other peer developers as needed.
• Understand the requirements of the customer or business and utilize this knowledge to develop applications that are consistent with this.
• Design, develop, review, implement, maintain and manage continuous integration, build management and deployment scripts, systems, and any code as required.
• Write unit tests and run through all the test cases for assigned tasks and ensure all cases are tested and passed before release for testing.
• Participate in Agile/Scrum activities: daily standup, demo session, retrospective, estimate and planning, etc

Reporting into the EMAP Regional Information Security Officer in Information Security Risk Management (ISRM) it is an opportunity to work with the new business and technology leaders to integrate and transform this business into the Experian world and needs.

Responsibilities                                                                                                                                                                           You will coordinate and deliver information security risk management program including:

• Support and provide Information Security leadership for all security improvements raised in the GSO due diligence report, to drive short/medium term risk reduction.
• Represent Global Security Office (GSO) / Information Security at ANZ Risk Management Committee (RMC), Security Forums and Risk Forums as required.
• Support assurance of transformational plans and ensure ongoing adherence to Experian policies and standards.
• Serve as the regional Global Security Office point of escalation for all remediation/mitigation efforts with respect to Information Security.
• Participate in broader risk management activities for the enterprise and the development, evaluation, and adherence to multiple areas of practice such as vulnerability management, vendor (third-party) and information security risk management.
• Working with senior stakeholders, SMEs, and project management to ensure security requirements are understood and implemented as part of the project lifecycle.
• Drive information security improvements using KRI's / OSI's as necessary.