Chandler Macleod recruitment agency are working with the National Disability Insurance Agency, who are a Federal Government Agency, to find a new Administrative Support for the office in Port Macquarie.   Important information about your new roleFull time hours (37.5 hours/week)Hourly rate - $37.36This is an Australian Public Service Level 3 (APS3) Role12 month assignment with the possibility of extension  About your new role The role is titled a “Participant Support Officer”. It is a team membership position and is responsible for setting priorities and managing workflow. The position will undertake procedural, clerical, administrative support and operational tasks including some basic research and analysis activities.   The position will have a public contact role and may be required to communicate with and provide straightforward advice to a range of internal and external stakeholders.   You will be provided with 12 weeks of intensive training to equip you to undertake your new role.   About your new company The National Disability Insurance Agency (NDIA) is an independent statutory agency that is responsible for implementing the National Disability Insurance Scheme (NDIS), which will support a better life for hundreds of thousands of Australians with a significant and permanent disability and their families and carers. The NDIA values a positive contemporary attitude to disability.     What you will do in your new roleProvide counter/reception support for the local office including participant enquiries in the self-help kiosks and online supportManaging the team shared email inbox, appointments and telephone enquiriesCoordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participantsUndertaking research and investigation activities and preparing associated reports and correspondenceSupporting planning teams by actioning planning tasks that do not require delegationUndertaking a range of data entry activities and ensuring follow up is completedReceiving and recording complaints and other feedback in the Agency Business systems.  About youEnjoy dealing with clients face to face Experience in dealing with challenging conversations and behaviours.Ability to provide empathic serviceExperience in Microsoft Office computer based workAbility to use Client Records Management Systems (CRM)  Mandatory Requirements:Working with Children and Vulnerable People CheckNDIS Worker Screening Check (WSC)National Police CheckPre-employment checks  Please call Caitlin Lummis at Chandler Macleod on 02 6762 9000 for a copy of the Position Description and for further information. Or hit Apply Now to submit your resume.Applications close Friday 20th October 2023.

Click here to view more detail / apply for Participant Support Officer - Port Macquarie

Are you dynamic and organised individual who thrives in a fast paced environment? Our client is offering an exciting ongoing opportunity as their administrator. Our client is committed to excellence and growth, they offer an inviting team culture and the ability to broaden and strengthen your skillset. Your responsibilities will include;InvoicingData entry FilingHandling inbound customer callsLiaising with stakeholdersCoordinating schedulesAnswering emailsOur client offers excellent experience and the opportunity to be part of an international company! About You;Advanced Microsoft experience - especially Excel.Excellent communication skillsThe ability to work under pressure If you are an organised individual with an administrative background, apply now! If you have any questions please reach out at [email protected]

Click here to view more detail / apply for Administration Officer

On behalf of our client, we are looking for an Advertising Specialist.

Your role will be as the leading force between the company, internal and external stakeholders and clients across a wide range of live events and brand experiences. It will cover classic project management, client management and project leadership alongside production planning and delivery. You will play a key role in ensuring the agency's creative output is planned and executed to the highest possible standard.

The daily duties and responsibilities include:
• Cover the day-to-day development, preparation and management of campaigns and one-off projects
• Manage the output, personnel, and offering of the creative department
• Ensuring the agreed scope of work is delivered on brief, on time and within budget.
• The conceptual development of creative projects with the ability to manage projects from inception through to finalization
• Working collaboratively among a small team of specialists across creative, strategy, and production
• Work across multiple briefs in a dynamic and fast-paced environment

Education – Bachelor degree or higher qualification desirable. Industry experience may substitute.

Experience & Skills
• Tertiary qualifications or relevant experience in lieu
• A strong understanding of how art direction and design deliver conceptual ideas that can be used to tell a story on behalf of a brand.
• Solid understanding of brand, print, and digital design
• Art direct, design and concept big, conceptual brand expressions across all mediums
• Can work autonomously.

Salary: Salary being offered is commensurate with qualifications and experience and is between $75,000 - $90,000 per annum as aligned with job market rate.

Full time role

APPLY HERE: https://hire.expedo.co/public/69b514fc-0b49-4663-8e38-be0777f9b67a/74d30091-6a4b-401f-8778-abd8cd709ccd

On behalf of our client, we are looking for a Customer Service Manager.

The role will be responsible for overseeing the administration of the company’s operations, supporting with establishing, and building a new and growing venture in a new market.

The daily duties and responsibilities include:
• Provide strategic planning and management for company’s operations, including staffing, facilities, IT and internal processes/ operational procedures
• Provide high level operation support to develop and maintain the organisation’s resources, including staff, administration and finance.
• Spearhead the successful launch within Australian market and developing and implementing growth strategies.
• Improve and develop financial efficiencies, control costs and maximize productivity through the implementation of effective methods and standard processes/tools. Manage working capital in accounts receivable and inventory.
• Provide financial reports and to Senior executives
• Responsible for working in partnership with key stakeholders to build brand awareness, roll out marketing strategies, build competitive cost proposals to secure customer base.
• Attract top talent to build the Australian team in country in line with job roles and responsibilities
• Develop and lead the Team, ensure adequate upskilling, training and development is rolled out to support our new team and set our team up for success
• Successfully build, coach and develop team members in line with culture and values.
• Manage functions including sales, customer success, and development, to ensure a best in class customer experience including creating formal procedures aligned with business strategy and planning
• Identifies areas of opportunity within the Australian market, building client base and securing market share.
• Developing implementation timelines, managing towards project milestones, addressing client concerns, meeting and exceeding client expectations through the go-live of a project, and managing relationships on an on-going basis to ensure retention.

Education – Bachelor degree or higher qualification desirable. Industry experience may substitute.

Experience & Skills
• 5+ years of experience implementing solutions and/or managing the strategic overall operation of a business
• Strong client relationships with a strong understanding for what makes a product a success for clients.
• Solid track record of working is a very fast paced environment
• Solid experience managing cross-functional teams with a strong ability to interact with business clients and internal teams simultaneously to bridge gaps and manage communications.
• Proficiency at managing and prioritizing multiple priorities simultaneously coupled with the ability to anticipate/resolve implementation bottlenecks/issues before they happen.
• Strong communication skills with the ability to present information in verbal, written or visual form to a variety of audiences, from the internal team to client executives.
• The ability to quickly establish trust and credibility with clients coupled with strong communication and client relationship management skills, with the ability to manage high profile client stakeholders;
• Experience in an agile development, startup software, or new product environment
• Experience in SaaS product platform
• Experience in building operational procedures, brand awareness, and building teams for success in new markets.

Salary: $100,000.00 – $130,000.00 per year

Full time role

APPLY HERE: https://hire.expedo.co/public/69b514fc-0b49-4663-8e38-be0777f9b67a/1b7dba3f-c914-495f-be7e-1eb7446afc32

On behalf of our client, we are seeking a highly skilled Management Consultant.

The position will assist external clients to improve processes and practices across their business units and advise on methods to improve organisational outcomes.

Specific responsibilities include:
• Review and analyse activities, costs, operations and forecast data to determine progress towards stated goals and objectives
• Assisting to develop strategies and plans designed to optimise the use of organisational resources
• Provide feedback to management on the efficacy of existing processes and advise on methods for improvement
• Advising clients towards more efficient organisational structures
• Analyse business performance of clients to ensure organisational goals are achieved
• Responsible for communicating the business strategy and its implications on employment and engagement to key stakeholders
• Creating proposals to change work structures and processes, and redefine work flows
• Advising on strategies to ensure growth of client businesses in line with the targets and metrics set
• Review feedback and develop planning models to identify the competency, knowledge and talent gaps of staff and develop programs aimed at upskilling employees with the aim of achieving enhances organisational outcomes

The role requires:
• Degree qualified or at least 5 years relevant experience
• Strong commercial acumen
• Strong communication skills and passion for networking
• Understanding of processes and systems and methods for improving them so as to assist clients to achieve targeted growth and better business outcomes

Salary: $90,000.00 – $120,000.00 per year.

Full time role

APPLY HERE: https://hire.expedo.co/public/69b514fc-0b49-4663-8e38-be0777f9b67a/1dd4aa7c-8711-4c8b-98ba-6cb43bfac050

On behalf of our client, we are looking for an ICT Sales Representative.

The role will be responsible for developing and converts sales opportunities into sales of computer hardware, software and ICT services.

The daily duties and responsibilities include:
• Quotes and negotiates prices and credit terms, and completes contracts and records orders
• Arranges delivery of goods, installation of equipment and the provision of services
• Reports to sales management on sales made and the marketability of ICT goods and services
• Follows up with clients to ensure satisfaction with ICT goods and services purchased, arranges modifications and resolves any problems arising
• Prepares sales reports, and maintains and submits records of business expenses incurred.

Education – Bachelor degree or higher qualification desirable. Industry experience may substitute.

Experience & Skills
• Skills and knowledge in business IT infrastructure, hardware and software
• Strong interpersonal skills and provide good customer service skills
• Have a proven problem-solving skill and a can-do attitude.
• Computer and database management
• Good communication (verbal and written(skills)
• Influencing/selling skills.

Salary - Salary being offered is commensurate with qualifications and experience and is between $75,000 - $100,000 per annum.

Full time role

APPLY HERE: https://hire.expedo.co/public/69b514fc-0b49-4663-8e38-be0777f9b67a/133dad5d-5a20-4cb4-bc30-16f330194c3e

On behalf of our client, we are looking for an experienced Accountant.

The daily duties and responsibilities include:
• Collate and review financial records to ensure accuracy and clear audit trails.
• Supporting the Financial Controller with various month end reporting duties when required
• Preparing financial statement and financial report for management
• Ensuring compliance with accounting standards and legal requirements
• Managing cash flows and investments and creating budgets and forecasts
• Tracking payments to internal and external stakeholders
• Audit financial transactions and documents
• Manage balance sheets and profit/loss statements.
• Reconcile accounts payable and receivable.

Education – Bachelor degree or higher qualification desirable. Industry experience may substitute.

Experience & Skills
• Experience with completing tax returns; more complex company, trust, partnerships; tax research and preparing of financial statement for all entity types; correspondence with ASIC and ATO.
• Demonstrated strong understanding of client file structures
• Demonstrated understanding of asset protections concepts
• Demonstrated time management completing engagements within timeframes
• Staying aware of current events and economic legislative and environments
• Ability to work largely independent and display role model behaviour for accountants
• Demonstrated high level understanding of practice tax software, returns, file creations and matter creations and maintenance.
• Demonstrated working knowledge of basic concepts for GST, FBT and Stamp Duty.

Salary - Salary being offered is commensurate with qualifications and experience and is $70,000 - $100,000

APPLY HERE: https://hire.expedo.co/public/69b514fc-0b49-4663-8e38-be0777f9b67a/54a397f2-bb81-4086-86ef-e04f1a200c14

On behalf of our client, we are looking for a Medical Practitioner.

The role will be responsible for providing patient centred care that addresses health needs and promotes wellness, based on the latest evidence and medical guidelines including conducting examinations and questioning patients to determine the nature of disorders and illnesses, and recording patients' medical information. Where necessary, ordering laboratory tests, X-rays and other diagnostic procedures. Interpreting findings to assist in diagnosis, providing overall care for patients, and prescribing and administering treatments, medications, and other remedial measures. Monitoring patients' progress and response to treatment, advising on diet, exercise and other habits which aid prevention and treatment of disease and disorders, arranging the admission of patients to hospitals as necessary.

The daily duties and responsibilities include:
• Use appropriate equipment like stethoscopes, and blood pressure monitors in therapy and diagnosis.
• Assess if patients need investigations, special care, and treatment.
• Prescribe medicines and carry out surgical procedures.
• Examine and discuss with patients in order to diagnose their health conditions.
• Take a complete history and make detailed notes as a legal documentation of treatment.
• Carry out particular procedures within the confines of knowledge and general practice
• Work with other doctors and practice staff and allied health personnel as a team member.
• Liaise with other medical and non-medical professionals to guarantee high quality treatment.
• Work in a manner that is compliant with health and safety practices, with particular regard to the handling and disposal of body fluids and sharps.
• Participate in ongoing training offered by the practice, health care services and other related institutions.
• Keep informed of the latest medical information.
• Promote proper health education.
• Participate in creating, presenting, and monitoring health programs or events as appropriate.

Education – Bachelor degree or higher qualification desirable. Industry experience may substitute.

Experience & Skills
• Must be eligible for registration with AHPRA, RACGP
• Must have positive attitude towards Education, be self-motivated & committed to professional development. Prevocational registered with a view to complete The College Fellowship exams to obtain Vocational Registration within a designated time period.
• Able to respond to demanding and complicated patient situations.
• Effective communication with other doctors as well as patients.
• Maintain concise, timely and accurate confidential records of patients.
• Able to prioritize patients according to their clinical needs.
• Good time management skills to balance clinical and administrative duties.
• Able to solve difficult problems.
• Should be able to challenge decisions if required.
• Strong decision-making and practical skills.

On behalf of our client, we are looking for a Corporate Service Manager.

The role will be responsible for overseeing our Client’s operations, supporting with establishing, and building new and growing venture in a new market.

The daily duties and responsibilities include:
• Provide strategic planning and management for operations, including staffing, facilities, IT and internal processes/ operational procedures
• Spearhead the successful launch of our client’s business within market and developing and implementing growth strategies.
• Improve and develop financial efficiencies, control costs, and maximize productivity through the implementation of effective methods and standard processes/tools. Manage working capital in accounts receivable and inventory.
• Responsible for working in partnership with key stakeholders to build brand awareness, roll out marketing strategies, build competitive cost proposals to secure customer base.
• Successfully build, coach, and develop team members in line with our client’s culture and values.
• Manage functions including sales, customer success, and development, to ensure a best-in-class customer experience including creating formal procedures aligned with business strategy and planning
• Developing implementation timelines, managing towards project milestones, addressing client concerns, meeting, and exceeding client expectations through the go-live of a project, and managing relationships on an on-going basis to ensure retention.
• Overseeing and driving the regional operations in line with the global operation strategy and company objectives
• Strategically planning on local office expansion in terms of headcount, organization and capacity planning
• Working with the Operation team in managing global production activity, assessment capacity, headcount planning, putting forward new incentives, etc.
• Defining with Management and the local team leaders and teams with clear roles and responsibilities, and managing expectations
• Conducting regular performance review, appraisals & salary review with the local team leaders and teams
• Developing, providing avenues for support, coach, motivation and reward to respective team leaders and teams
• Guiding the development of skills and competencies of team members including identifying training and development needs

Education – Bachelor degree or higher qualification desirable. Industry experience may substitute.

Experience & Skills
• 5+ years of experience implementing solutions and/or managing the strategic overall operation of a business
• Strong client relationships with a strong understanding for what makes a product a success for clients.
• Solid experience managing cross-functional teams with a strong ability to interact with business clients and internal teams simultaneously to bridge gaps and manage communications.
• Proficiency at managing and prioritizing multiple priorities simultaneously coupled with the ability to anticipate/resolve implementation bottlenecks/issues before they happen.
• Strong communication skills with the ability to present information in verbal, written or visual form to a variety of audiences, from the internal team to client executives.
• The ability to quickly establish trust and credibility with clients coupled with strong communication and client relationship management skills, with the ability to manage high profile client stakeholders.
• Experience in building operational procedures, brand awareness, and building teams for success in new markets
• Good understanding of business operations and decision-making processes
• Analytical and performance-driven mindset
• Critical thinking and decision making
• Effective time manager and multi-tasker able to effectively prioritize in a fast-paced environment - Innovative problem solver
• Team Player / ability to collaborate with others & work in a team-oriented environment
• Ability to work well in an international and multicultural environment

Salary - Salary being offered is commensurate with qualifications and experience and is between $95,000 – $150,000

On behalf of our client, we are looking for a Sales and Marketing Manager.

The role will be responsible for the effective execution of all marketing initiatives and ensuring overall brand objectives are met.

The daily duties and responsibilities include:
• Manage the full sales cycle for your allocated region
• Work to individual and team targets, as well as focused KPI’s
• Demonstrate ability to communicate, present and influence credibly and effectively at all levels of an organisation
• Produce accurate forecasts for sales of products and services monthly
• Unlock new users of company products and workflow
• Balance attraction of new customers and partner with retention and growth of existing customers and partners
• Be omni-present across all verticals with a focus on key markets including film, TV, Live, Fixed Install and more
• Working with our direct partner network to increase our company’s presence in the region
• Organise demos and technical pre-sales and post-sales activity using the Technical Solutions team
• Work with the EMEA Sales Admin to process quotes, orders, invoicing and delivery of goods to customers
• Work with the VP Sales EMEA to plan, resolve issues and ensure good communication across the team
• Work with the marketing team to generate interest and knowledge of the brand across Australia & NZ
• Strong knowledge of direct sales and reselling networks in previous sales roles
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status
• Design and implement a strategic business development plan that expands the company's customer base and ensures it’s strong presence in managed regions.

Education – Bachelor degree or higher qualification desirable. Industry experience may substitute.

Experience & Skills
• 5 plus years in direct, complex, solution led selling
• Experience of lead generation
• Experience of working with decision makers and closing deals
• Clear achievement of ambitious targets and growth
• Willingness to travel extensively
• Commercially minded, with a proven track record of sales growth
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organisation
• Strong presentation skills
• Outstanding influencing skills
• Strong negotiation skills

Salary - Salary being offered is commensurate with qualifications and experience and is between $90,000-$120,000

On behalf of our client, we are looking for a Marketing Specialist.

The role will be responsible for supporting the business in the development, execution, and delivery of marketing campaigns across the portfolio to maximise acquisition and retention of users and clients. The focus of the role is to manage and execute marketing campaigns that meet and exceed ROI targets for the marketing plan, whilst delivering on client campaigns and attracting new clients across the portfolio.

The daily duties and responsibilities include:
• Identify market opportunities and advise the leadership team on all marketing strategies and campaigns to reach target markets, expand company brand and promote services to new customers
• Showcase your creative side to produce and design all marketing collateral, including digital, video and print content, to be used across companywide communication
• Manage all social media platforms including, Instagram, Facebook, LinkedIn & YouTube, ensure all content is scheduled, brand-appropriate and aligns with company content pillars guidelines & objectives
• Conduct all research and analysis of data in relation to consumer patterns and preferences.
• Predict and develop collateral for current and future trends across all social media platforms and implement all appropriate findings
• Oversee the company website & blog, create and manage SEO initiatives and evaluate the effectiveness of existing strategies to provide recommendations for improvements
• Keep ahead of search engine algorithm updates and integrated marketing trends, perform competitor analysis and collate findings into actionable recommendations
• Take ownership of creating interesting and brand-appropriate copy across social media, email communications, client-related content, marketing & blog content

Education – Bachelor degree or higher qualification desirable. Industry experience may substitute.

Experience & Skills
• 2 to 4 years of related experience
• Hands on experience in designing, building, launching and evaluating marketing plans, campaigns and programs
• Experience in digital marketing techniques and the optimisation of digital content across channels
• Excellent verbal and written communication
• Knowledgeable on Microsoft CRM
• Strong attention to detail when working with data
• Effectively manage events to be on time and budget
• Knowledge of marketing technology trends.
• Advanced computing skills including Microsoft Office applications, databases
• Passionate with a creative and pragmatic outcomes-driven approach
• Excellent stakeholder engagement skills
• Able to multi-task and work under tight deadlines

Salary - Salary being offered is commensurate with qualifications and experience and is between $80,000 - $100,000

On behalf of our client, we are seeking a highly skilled ICT Business Analyst.

As an ICT Business Analyst you will be a key figure in the further development of our own proprietary system. The role involves carrying out assessments and analysis of current ICT business processes and making improvements to increase efficiency and reduce costs.

The daily duties and responsibilities include:
• Acts as a central reference and information source, providing guidance and assistance in the system project decision making process.
• Identifies, investigates, and analyses business processes, procedures and work practices;
• Identifies and evaluates inefficiencies and recommends optimal business practices, and system functionality and behaviour
• Uses project management methodologies, principles and techniques to develop project plans and to cost, resource and manage projects
• Collaborate with teams across the business to deliver high quality service outcomes
• Uses data and process modelling techniques to create clear system specifications for the design and development of system software

Education – Bachelor degree or higher qualification desirable. Industry experience may substitute.

Experience & Skills
• 3+ years’ work experience in a business system analyst role or similar
• Communication & technical skills
• Problem-solving & critical thinking skills
• Excellent time management
• Ability to work collaboratively and independently as required
• Confidence to communicate with multiple stakeholders and to manage expectations

Salary - Salary being offered is commensurate with qualifications and experience and is between $100K - $150K

On behalf of our client Celonis, we are looking for a full-time experienced Value Engineer - APAC.

The Role:
As a Value Engineer, you are spearheading our mission of data-driven business transformation with our customers. You will work in partnership with the Celonis Sales Teams and have full responsibility for the end-to-end value journey of our customers. You are our customers' trusted advisor and help them achieve their strategic goals and realize significant value using Celonis EMS. In collaboration with our partners and Celonis Services, you will drive measurable business impact across various processes and industries and accelerate the adoption of our platform. You will blend deep process and industry expertise with a proven consulting skill set with strong analytical skills at the forefront of one of the fastest-growing tech companies worldwide.

The work you'll do:

Identify & Frame Value:
• Discover and translate customers' strategic priorities into high-impact Celonis use cases
• Build demos and business cases, leveraging industry benchmarks and best practices in order to win new customers
• Undertake Value Assessments or Proof-of-Value Projects and communicate the value opportunity and strategic roadmap to C-Level executives

Realize Value:
• Facilitate business value workshops and use Celonis to identify and qualify opportunities for process enhancement
• Derive improvement measures in core business functions and initiate improvement actions and enterprise-wide change initiatives
• Present results and realized value to senior management and C-level executives

Scale Value:
• Responsible for the end-to-end customer value journey, landing, expanding, adoption and renewing
• Build a strategic expansion roadmap for customers embedding Celonis EMS as a strategic business transformation platform in their organization and therefore drive adoption and expansion
• Provide feedback to our product development teams to enhance the Celonis platform and Apps based on new use cases.

The qualifications you need:

• Value Selling Methodology: You have advanced knowledge and experience following the Celonis value selling methodology alongside the customer journey: including discovery, qualification, value assessment and PoV's, and demonstrate the full value potential of Celonis EMS
• Product Expertise: You are an expert in guiding the customer's IT team throughout their EMS journey, demonstrating hands-on the power of EMS and accelerating value realization by building dashboards, Apps, Action Flows
• Value Realization: You have advanced knowledge and expertise in identifying and prioritizing use cases, implementing improvement measures and becoming a change agent for the customer by establishing an operating model and training users for the customer to realize value and renew/expand their subscription with Celonis
• Project Management: You are able to plan and manage project scope, expectations and timelines. You will need to manage multiple projects across your aligned accounts that will be at different parts of the value journey. Also, you will leverage partners from the Celonis Ecosystem wherever possible.
• Executive Stakeholder Management: Proven experience in preparing and communicating results to stakeholders and management, both internally and externally.
• Domain Expertise: Leverage your advanced business domain expertise, such as in Finance or Supply Chain as well as strategic transformation initiatives (e.g. Shared Services Transformation or System Transformation) and build a compelling value roadmap for the customer
• Industry Expertise: You have advanced industry expertise and a proven ability to develop a deep understanding of industry trends and strategic opportunities of the C-Suite and build an integrated Celonis EMS roadmap.


APPLY HERE: https://hire.expedo.co/public/69b514fc-0b49-4663-8e38-be0777f9b67a/2cc8916f-39fa-4fe3-bfa1-4936e1221143

Ad Reference: WCZHY/6CKY4