About Us:
Entertainment Partners is a global organization that has been a trusted production partner to the entertainment industry for over 45 years, helping clients create and produce great shows, choose the best production location, forecast, manage and track expenses, and pay crew and talent. As a global leader in entertainment payroll, production finance and production management solutions, EP delivers integrated, digital solutions to support every phase of production. EP brings together background casting and digital production technology with the Casting Portal, the leading SaaS-based platform that has transformed the way background actors are found, hired, managed and paid, and the iconic and legendary Central Casting.


Job Summary:
The Studio Payroll Success Manager (SPSM) provides superior external client service by taking personal ownership and accountability for the success of EP’s clients at the production level focused interactions with the production and payroll accountants. The SSM is accountable for educating these key client personas on cases related to show level queries either directly or escalated through studios, the use of EP’s Accounting, Start and Timecard products, associated payroll workflows and access permissions. Will build and manage an EP payroll team dedicated to the processing of the payroll on large studio jobs. Effectively researches the key show personnel to understand their training and onboarding needs. Maintains product familiarity and learns new functionality to ensure all users are proficient/efficient and maximizing the efficiency between production and EP personnel.


Key Duties and Responsibilities:
- Build and manage the capacity of the payroll team to ensure the timely turnaround of weekly production payrolls and to ensure the accuracy of pays and reporting.
- Be prepared to run payrolls together with the team to ensure that deadlines will be met.
- Improve EP’s ability to ensure Production and Payroll Accountants are successful users of our products and users (increase retention through proficiency and adoption of products and services, etc.). Research and review Prod. Acct. history to inform adoption and training plan.
- Perform Needs Assessment leveraging information from sales process, AM knowledge sharing, client interviews and research to gain an in-depth knowledge of users’ key business needs, internal operations and insight to areas of key client value.
- Enhance client relationships through extensive knowledge of the capabilities of each of the key roles
and individuals at the production level
- Engage with client AM team and Accountants to develop and maintain a thorough understanding of the
client's workflow and business process and ensure Accountant success and satisfaction with EP’s
product and services.
- Establish and execute a Production Success Plan that identifies key areas of need and associated solutions. Focusing your and EP business efforts toward clients that are most able to decide or influence their organization toward building and/or maintaining ongoing relationship with EP.
- Provide superior in-depth application support for all current and future EP Products related to key personas (primarily Production and Payroll accountants)
- Collaborate with clients, guiding them through software program issues and providing navigation
assistance for any area of the company
- Provide Onsite support that includes potential travel outside of state.
- Review show payroll setup before released to client to ensure set-up success and accuracy
- Educate on product releases
- Track and remediate SLAs missed
- Delivery of product feedback back to product teams
- Track all client interactions and correspondence in Salesforce (i.e. meetings, calls, trainings, requests), provide reporting such as Call Logs and other client reports
- Proactively monitor and manage client satisfaction and service delivery by anticipating potential service problems, respond as needed after TSAT, CSAT and NPS responses are received, reviewing Support cases and show health
- Escalate production issues as needed, ensuring that all involved parties are informed of an issue’s current status/resolution
- Attend as needed account team meetings designed to review the "state of the client" and provide updates as needed as to the status of production-specific adoption efforts and open cases
- Assist leadership in creating and delivering operational plans based on best practices and process efficiencies
- Perform post-show analysis including review of Production Accountants who fail to continue with EP’s products. Create Develop outreach plan.
- Contribute to team’s growth and development, by serving as a mentor and support resource to others on the team in support of the client
- Share best practices
- Create Knowledge Base articles and documentation
- Ensure processes are updated as processes evolve
- Support management with various team and department projects
- Maintain market expertise and act as Accountant advocate within EP
- Other duties as assigned


Qualifications:
- Bachelor's Degree preferred or industry/job experience equivalent
- Minimum 10 years prior relevant experience, in client service, account management, or client relationship preferred
- Entertainment industry experience preferred, specifically entertainment Production experience
- Experience working with and training enterprise software solutions such as Cost Accounting, Budgeting, Scheduling or a related field
- Knowledge of customer service and account management principles and processes with a particular focus on the Entertainment sector
- A successful track record as a Client Success Management, Enterprise Software Trainer, Senior Support Technician or Account Manager
- Knowledge of general business and management principles including planning, resource allocation, human resources procedures, leadership techniques and operations.
- Ability to demonstrate professional demeanor under various circumstances
- Ability to develop lasting professional relationships with clients
- Creative client focused problem-solving skills with high degree of diplomacy
- Motivated, goal oriented and persistent
- Strong written and verbal communication skills with client facing acumen
- Ability to collaborate and work with team and other departments effectively
- Ability to project plan and operationalize efficiencies
- Ability to influence multiple audiences
- Analytical, decision making, critical thinking
- Technical competence (understand software, hardware, networks, etc.)
- Proficient in Microsoft Word, Excel, Outlook, Salesforce
- In-depth knowledge of the Entertainment industry


Work Conditions:
- Hybrid work
- Must be willing to relocate
- Conditions are normal for an office environment

Goway Travel Pty Ltd seeks an experienced Sales professional to develop our inbound tourism market from French-speaking regions.
This role is based in our Sydney office and remote working within Australia may be considered for the right candidate.

Key responsibilities include but are not limited to:
• The position will be responsible for the development and expansion of the French speaking market through targeted sales and development strategies.
• Analyse key market customers, understand their requirements, challenges and needs and deliver customised solutions.
• Use information gathered through market research to identify key solutions and communicate these strategies to all sales staff.
• Develop a strong set of sales strategies and set targets to maximise business

Skills and Experience:
• Minimum 5 years’ relevant experience
• Proven Sales and Account Management experience including target setting and sales growth
• Experience in Australian and New Zealand inbound tourism, including trade show attendance
• Incentive and/or VIP tourism experience
• Desirable - Fluent French language skills

Cho Cho San is a re-imagining of the Tokyo Izakaya for the Sydney market. We aim to bring the high energy of Tokyo to the heart of Potts Point.

The guest experience is the heart of what we do so we are looking for people who are committed to providing great service and hospitality and the ability to lead people to give the same.

At Cho Cho San we are building a restaurant environment that gives guests a great time delivering quality products that make us a market leader in the industry. We have been awarded a chefs hat every year since opening.

We are looking for an experienced Floor Manager to undertake the following duties:

- Manage the ordering process for food and beverage ingredients
- Participate in regular stock-takes and maintenance of ordering systems
- Provide creative input in our food and beverage program to develop new products and train staff in their execution
- Enforce health and safety standards throughout the venue
- Recruit and select front of house staff members, and ensure appropriate training is delivered
- Provide a superior guest experience by ensuring a high level of guest satisfaction
- Manage the end to end reservation experience from small groups to large scale private events to the highest standard

We will offer:
- Roster flexibility and a focus on work-life balance.
- An open management culture that is based on respect.
- Management training to help you develop and grow into a future industry leader.
- Competitive pay

Requirements:
- A Diploma in Hospitality or at least 3 years in management/ supervising roles in Hospitality
- Has great knowledge and a deep passion for our industry.
- Experience in planning and organising special events and occasions
- Experience in hatted restaurants environment preferred but not essential

Salary: $70,000 - $80,000 per annum plus 11 % super

ACCIONA is a global company, leading in the development of regenerative infrastructure that creates a positive impact on society. Our workforce consists of more than 45,500 professionals, present in more Read More...

Click here to view more detail / apply for Environmental Manager

Are you an Advertising Specialist eager to drive impactful campaigns, shape consumer behaviour, and elevate brands within a dynamic marketing agency? We are seeking a talented individual to join our team and to work with key client contacts to develop a deep understanding of their businesses, achieve sales objectives, and foster business growth. You would be responsible for the management of client relationships, ensuring the delivery of outstanding marketing communications that meet and exceed client expectations. Support the digital marketing team across all elements to deliver a project or campaign, from briefing to production. Participate and foster a culture of excellence and an innovative approach to problem solving.

Key Responsibilities:

· Planning, Development, and Organisation: Devise and execute advertising policies and campaigns aligned with sales objectives. Organise strategic initiatives to deliver relevant and effective and purposeful solutions.

· Strategic Advisory: Provide expert counsel to clients on advertising strategies, enabling the reach of target markets and creating consumer awareness.

· Campaign Coordination: Lead the coordination of advertising campaigns, managing specialised activities like artwork, copywriting, media scripting, and production, ensuring adherence to time and budget constraints.

· Consumer Analysis: Analyse consumer patterns, preferences, and behaviour data to interpret current trends and predict future market shifts.

· Market Research: Conduct comprehensive research to identify potential market demand for new and existing goods and services. Collect, analyze, and interpret statistical information to enhance advertising strategies.

· Business Growth Support: Contribute to client business growth by executing marketing objectives, policies, and programs that align with organisational goals.

· Market Opportunities: Commission and conduct market research to identify opportunities for both new and existing services, offering strategic guidance based on findings.

· Holistic Marketing Advisory: Provide expertise across all facets of marketing, including product mix, pricing, advertising, sales promotion, and distribution channels.

Requirements:

· Proven experience in advertising, marketing, or a related field – at least 2 years -

· Strong analytical skills with the ability to interpret data and trends.

· Exceptional communication and presentation abilities.

· Proficiency in market research techniques and tools.

· Strategic thinker with a creative approach to problem-solving.

· Bachelor's degree or higher in Marketing, Advertising, Business Administration, or relevant field.

Join Our Team:

If you are passionate about crafting impactful advertising campaigns, leveraging market insights, and driving business success through innovative strategies, we invite you to apply for this Advertising Specialist role at our forward-thinking marketing agency.

Annual remuneration: $80,000 + supperannuation

To apply, please submit your resume and a cover letter outlining your relevant experience and how you can contribute to our team's success.

We are committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment.

Application Deadline: COB 29th December

Job Type: Full-time

Salary: $80,000.00 per year

Employer: CITY EXTRA PTY LTD
Job Title: Restaurant Manager
Job Type: Full-time
Location: Circular Quay, Sydney
Salary: $70,000 per year


CITY EXTRA PTY LTD is looking for an ideal candidate will have experience in a fast-paced hospitality environment to work as a Restaurant Manager full-time and must be able to work well independently as well as within a team.

Responsibilities include:
• Oversee day-to-day restaurant operations – plan daily and seasonal menus in consultation with chefs and cooks and ensure high standard of service and professionalism is met
• Leadership and Development of team – supervision of team members, responsible for executing plans for frontline staff development and training in line with restaurants standards
• Organising Events – planning event menus, accordingly, overseeing the running of events
• Maintaining critical standards of product quality, daily food safety and sanitation minimums
• A front of house guru that can deliver awesome service and take our guests through a casual and fun dining experience
• Maximise revenue opportunities and maintain cost control

Essential Skills and Requirements to be successful in this role:

• Experience in similar role directing large numbers of staff is required
• A strong guest focus with excellent communication and customer service skills
• Energetic and driven, able to motivate and lead a team to achieve desired outcome
• Able to see ‘bigger picture’ whilst attending day to day needs to the restaurant
• Have a strong sense of urgency to get things done quickly and works well under pressure
• Positive, happy, and smiling – able to build on the great workplace culture.
• Formal qualification in hospitality will be an added advantage
• Must be able to work shift work in a 24 hour enviroment

The Team
Account Managers are critical members of the Client Services department. Client Services serves as an integral team across the organization, working to build and maintain strong, long term client relationships, through seamless Onboarding, Account Management, Product Support, and Managed Services Operations.

The Role
Account managers are responsible for the end-to-end client experience for the book of clients assigned to them. They are the ultimate owners of the client and responsible for their outcomes. They are both client experts and Enfusion experts to champion their client’s success at Enfusion. Account managers will work closely with client onboarding, product support and technology to deliver value-added solutions and a world-class experience for our clients.

What You’ll Do
- Conduct quarterly meetings with clients to obtain feedback on overall satisfaction
- Manage and maintain client profile details in a centralized CRM tool which includes AUM, strategy, assets traded, end-to-end functions utilized, key stakeholders and third-party relationships
- Proactively monitor client health via scorecards and develop remediation plans when necessary
- Ensure clients are successful in meeting their goals with Enfusion and are in a referenceable state
- Conduct training for clients on software and services to ensure best utilization
- Identify upsell opportunities for new account additions and services
- Assist and remediate contract and billing related queries
- Ensure client’s BAU activities are in good order and all commitments and deliverables are being met by maintaining and reviewing daily client dashboards and closely monitoring open issues
- Act as an escalation point and subject matter expert for any client issues ensuring accurate, organized and timely resolution
- Work closely with client onboarding, product support and technology teams to deliver cohesive solutions that follow industry and system best practices
- Provide consultation on workflows and identify potential opportunities to expand relationship

What You’ll Need
- 5+ years of relevant industry experience (preferably at buy-side, sell-side, admin or competitor) or 3+ years of Enfusion platform experience
- Strong understanding of investment management workflows and operations
- Organized, motivated performer; willing to learn technical and operational competencies
- Ability to cultivate and foster strong relationships with key client stakeholders
- Capable of independently managing clients with effective written and verbal communication
- Strong collaboration & team building skillset
- Ability to manage competing priorities and competent in planning systematically
- Strong problem solver with the ability to break down problems to their core issues and develop pragmatic, workable solutions
- Very strong execution and delivery focus – gets things done

Turner & Townsend will give you the opportunity to work with world class clients on cutting edge projects and to build a successful career with a company that will offer the highest levels of support at every stage.

We work on projects and programs of all sizes from one-off developments to mega-programs, from planning the future development across Infrastructure projects to site based construction of individual projects, while helping the largest companies in the world. We cover everything from project and program establishment, strategic advice, planning & managing projects, tracking & monitoring progress and providing commercial, schedule, risk and cost advice. 

In a Contracts Manager/Senior Contract Administrator role, you will have knowledge in:

• Working as part of a team and integrating with other project teams, commercial managers, contract administrators, technical advisors, clients, contractors and sub-contractors
• Monitoring, analysing, reporting and providing advice on commercial matters.
• Providing insight and advice on commercial and contract arrangements, financial forecasting, payments, contract management & controls, change management cashflow analysis and claims management.
• Strong understanding and experience with the Alliance contract model required.
• Interfacing with the client and other consultants at all project stages.
• Provide and drive the direction of the strategic, operational and technical diagnosis of the client needs.
• Support client’s organisation and senior management in improving their capacity to develop and deliver major projects and programs efficiently and effectively.

New Venue Launching January 2024

Managing venue and conference space

Immediate Start

About NRI

Transformative digital solutions take more than IT expertise. They take a partner you can count on. With an eye for precision and the vision to help you progress. Who can move quickly to find the right ways forward - so that you’re always ahead of tomorrow.

We’re that partner for countless businesses. Designing, implementing, and managing digital solutions that are as personalised as they are progressive. That open the doors to greater digital success - across business, government and beyond.

We deliver everything from business strategy and consulting through to infrastructure and managed IT services. We’re backed by a global reach that makes us a truly game-changing alternative in the digital services space - with local decision-making and authority. And we’re powered not just by technology, but by passionate people who are fearlessly committed to getting it right for our customers.

Transformative digital solutions take the right team, making the right moves at the right time. You’ve found yours with NRI

As the Manager, Events & Partnerships you will build strategic partnerships and deliver unforgettable experiences and events. Reporting to the EGM, Marketing & Communications, this will be a strategic and hands on role that will increase the brand presence in the market.

Key Accountabilities
Planning, coordinating, and executing a variety of events, including client entertainment, B2B networking, industry conferences and not-for-profit engagement.
Developing and nurturing strategic partnerships with key stakeholders, sponsors, and vendors.
Creating and managing event budgets, ensuring cost-effectiveness and high-quality execution.
Collaborating with cross-functional teams to ensure seamless event logistics and successful outcomes, with a focus on sales.
Leading post-event evaluations and reporting to measure the success of events against established goals.
Keeping abreast of marketing and industry trends to bring innovative ideas to the planning and execution of events.
Occasionally representing the company at industry events and networking opportunities.
Plan, coordinate and communicate consolidated external events calendar
Ensure all stakeholders are aware of events purpose, opportunities, business benefits and investment.
Ensure that all events are managed professionally.

Knowledge | Skills | Abilities
Proven experience (10+ years) in event management and sponsorship or partnership development.
Previous experience in sports partnerships is desirable.
Strong organisational and project management skills.
Excellent communication and interpersonal skills.
A creative and strategic mindset with the ability to think outside the box.
Demonstrated ability to work well under pressure and meet tight deadlines.
A proactive attitude with a commitment to delivering exceptional results to all stakeholders.
Ability to lead projects, communicate and gain buy in from various stakeholders.
Experience of negotiating with and influencing decision makers.
Excellent written and verbal communication skills.

Australian Visa Sponsorship: This position is open to candidates who require Australian visa sponsorship. NRI Australia & New Zealand is committed to supporting the successful candidate in obtaining the necessary visa to work in Australia. Please note that sponsorship will be subject to the relevant eligibility criteria.

WHAT’S IN IT FOR YOU?

In exchange for your exceptional technical skills, customer-focused performance & out of the box thinking you’ll be rewarded with a career-changing experience only consulting can provide.

Unwavering focus on professional development
Diverse & challenging project work
Paid certifications
Flexibility to juggle what’s important to you with work
Committed health & well-being plan
Competitive salary packages
Corporate partnerships

DIVERSITY & INCLUSION

We celebrate the diversity of people, and we pride ourselves on ensuring everyone belongs. As an equal-opportunity employer, we want to create opportunities for everyone and will consider all applications without bias.

We value our collaborative culture and work together to support a variety of community organisations and social issues.

Job Description

As the Senior Manager - Food Safety & Compliance you will report directly to the Associate Director - Food Safety & Supplier Management in the Upstream Supply Chain Operations Team and will manage a small compliance team.

You will…

Manage the full supplier audit programme for HelloFresh AU, inclusive of carrying out audits as required.
Ensure that all audits & supplier visits are closed out on time and in full.
Manage the full VACCP Programme for HelloFresh AU.
Manage, in conjunction with the FSQA Category Manager, food safety complaints including responses and follow up activities, including root cause analysis of recurring issues.
Manage the customer complaint process from end to end in conjunction with Customer Care.
Coordinate and execute initiatives related to the ethical trading and other related sustainability policies in conjunction with the Strategic Procurement Team.
Manage the internal process of external supplier non-conformance reporting, carrying out data analysis to ensure trends are identified and followed up.
Manage the preparation of reports for Supplier Relationship Management meetings, in conjunction with the FSQA Compliance Coordinator and FSQA Category Technologists.
Manage compliance reporting for the FSQA function, ensuring reports are prepared on time and issues escalated as necessary.
Provide Key Cover and management support to the AD Food Safety & Supplier management in the day to day management of FSQA Upstream Team.

You have…

A food safety and compliance background, with a relevant degree.
5+ years food industry experience which has included the management of direct reports.
Internal and external auditing experience is key for this role, ideally working in a GFSI certificated environment, and a Lead Auditor Certificate is desirable.
A sound understanding of Quality Management Systems, be familiar with GFSI standard requirements and a good knowledge of FSANZ regulation.
A HACCP qualification is desirable.
Excellent planning, prioritisation and organizational skills to manage multiple priorities.

You are…

Obsessed with food!
An exceptional written and verbal communicator, and are able to tailor your communication style and content to varied stakeholders
Demonstrates energy, enthusiasm, commitment, initiative and a can-do flexible attitude
Embraces change, challenge and working in an autonomous way
Able to travel periodically to carry out supplier audits.
Excellent English skills are required.
Intermediate/Advanced Gsuite and MSsuite skills.
Adept at data manipulation and analytics.

What you’ll get in return…

The chance to have a significant impact on one of the fastest-growing global food technology companies in an exciting growth phase
Company discount - 70% off HelloFresh boxes
Flexible working arrangements
Egoless environment, constant learning with room for personal growth
Free access to Headspace
HelloFresh Academies - monthly internal learning & development
A diverse and vibrant international environment.

Start Date: Immediately available - Can wait a notice period

Duration: Permanent full time role. You must have the right to work full-time in Australia.

Location: Chippendale Head Office / hybrid working environment

Salary: $100,000 + super

Mirvac-s people are our most valuable asset. We are proud to have built a culture of inclusivity, innovation and collaboration, becoming a place where people genuinely want to work. Two Read More...

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