What you get to do in this role: 

Be a core part of a new team we are building in Australia. The role of the Senior Technology Consultant – Impact  is part of ServiceNow Impact, our newest product. ServiceNow Impact personalizes customers' digital transformation journey on the Now Platform and accelerates customers’ time-to-value. 

As part of the global customer success organization, this role will help customers unlock business value and accelerate the adoption of the ServiceNow products they have purchased through delivering our technical accelerators. 

You will act as the ServiceNow subject matter expert and bring ServiceNow best practices, innovations, and capabilities to help customers achieve their goals. We have high expectations and a career at ServiceNow means challenging yourself to always be better. 

The ideal candidate is someone with significant experience in ServiceNow development and who wants to help our client base with their digital transformation capabilities. 

• Present and deliver one or more offerings from our portfolio of technical accelerators to complex, large enterprise customers remotely 
• Prepare all client-facing and internal deliverables that are technology-related 
• Identify and drive process improvement opportunities, guide best practices development, and mentor/guide junior team members 
• Guide development of new offerings for our technical accelerator portfolio 
• Engage with customers’ requests in Impact including scoping of the level of effort, fulfilling business requirements, and resolving customer escalations 
• Demonstrate the product, both standard and tailored to customer needs 
• Responsible for understanding business and technical problems addressed by the Customer Success Program evolving products and business needs (security, upgrades, etc.) 
• Develop and maintain strong working relationships with other teams 
• Drive the continuous improvements of our implementation methodology and service offerings based on client experiences 
• Mentor resources and peer review development work 

• Analyse historic data and interpret future demand projections for the purposes of developing service planning documents and projected facility requirements.
• Undertake the consultation for and the development of Health Services Plans, regional and local, and Assumptions Papers underpinning Services Plans.
• Develop Services Delivery Plans.
• Coordination and drafting of Business Cases and other reports as necessary.
• Preparation of Functional Briefs and further develop Models of Care arising from services planning.
• Develop Schedules of Accommodation (spatial requirements) and provide functional relationship diagrams in response to client operational requirements.
• Develop operational procedures briefing documentation.
• Facilitate and document stakeholder/client consultation sessions and issues resolution.
• Make recommendations on necessary code, standards and guidelines requirements.

Position Type: Full Time

Type Of Hire: Experienced (relevant combo of work and education)

Travel Percentage: 15-25%

At FIS, we understand the importance of moving quickly in the finance world. We pride ourselves on being faster than the rest. In our organization, your personal and professional growth matters, and we believe in making a positive impact in both your career and our communities. Our innovative solutions are revolutionizing the way the world pays, banks, and invests. Join us and help shape the future!

As a Sales Solution Consultant - PreSales, you will use your extensive product knowledge to support our sales staff in identifying customer needs and recommending solutions. Your expertise will contribute to advancing the way the world pays, banks, and invests. This role is an amazing opportunity to grow within a global organization.

Our team is collaborative and supportive. We value diverse perspectives and believe in the power of teamwork to achieve success.

• Support sales representatives and collaborate with the internal product organization to define emerging propositions.
• Create and update product presentations.
• Identify functionality gaps by working closely with sales representatives and prospects.

• Understanding of card program management, chargeback, fraud prevention, and mobile/instant payments.
• A client-focused approach with experience supporting a sales team and collaborating with senior management.
• Familiarity with competitors and their products/services.

In addition to the above, if you have any of the following qualifications, it's a bonus:

• Experience in fintech innovation.
• Tools for personal and professional growth.
• Experience working in an inclusive and diverse work environment.
• Resources to invest in your community.
• Competitive salary and benefits.

FIS is committed to protecting the privacy and security of all personal information that we process to provide services to our clients. For specific information on how FIS protects personal information online, please see our Online Privacy Notice.

Recruitment at FIS primarily operates on a direct sourcing model. While we occasionally work with recruitment agencies, most of our hiring is done directly. FIS does not accept resumes from recruitment agencies that are not on our preferred supplier list. We are not responsible for any fees related to resumes submitted through job postings, our employees, or any other part of our company.

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If you are interested in this position and believe you have the qualifications we are looking for, please submit your application using the form below:

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