Who is Fergus:

Our intuitive cloud-based job management software is helping tradespeople across the globe manage their business in a smarter, more efficient way. From site visits through to scheduling, quoting, invoicing, and much more - Fergus arranges all tasks in one place and gives our customers the insight they need to grow their business.

Founded in 2014 as the brainchild of Dan Pollard, a veteran NZ Plumber, who spent many years deep in the trenches. Eventually burning out and going bust, Dan realised that a trades business needs proper systems in place to keep it running … without running its owner into the ground.

Fast-forward to today, we’re a Series B ($15m) global B2B SaaS business with rapidly scaling offices in New Zealand (HQ), Australia and the UK.

The opportunity:

Leading all aspects of our GTM (sales, marketing, partnerships and customer) you will position Fergus as the leading SaaS job management company in Australia and retain New Zealand's prime status. The main goal of the Country Manager is to drive growth and adoption of Fergus in Australia and NZ.

What you’ll be doing:

• Oversee Marketing and Brand Strategies to promote and scale
• Ensure our support and customer relationships remain world class 
• Lead, coach and continue to develop our high-performing ANZ GTM team
• Meet and exceed budgets in partnership with ANZ Director of Sales, CFO and CEO. 
• Be the key promoter and face of Fergus in Australia and NZ 
• Work collaboratively with the global team to ensure best practice and consistency in processes. 
• Continually assess progress: sales, partners, customer and marketing successes.  Prepare data reports regarding budgets, sales growth or declines, new business leads and regulatory compliance 
• Grow our local partners across Associations, Wholesalers and Suppliers

Want to know more about working at Fergus? Check out what our people say here.

• Experience taking high-growth business to market and managing budgets > $20 m 

• Regional expertise – must possess a deep understanding of Australia's local laws and regulations 
• Demonstrated expertise in using research to develop brand strategies and implement them to promote company products and services 
• Expertise within a senior management position within e-commerce or SaaS data solutions 
• Strong experience with budget management 
• Proven track record of getting projects off the ground; strong network of partners and solution providers 

Grow Talent, a leading information technology and services company, is seeking an experienced Program Manager to join our team. As a Program Manager, you will be responsible for overseeing the successful delivery of complex technology projects, ensuring they meet client requirements and business objectives. Join our innovative and collaborative work environment and make a significant impact in driving the success of our projects and clients.

Responsibilities:

• Manage and lead cross-functional teams to ensure successful project delivery, on-time and within budget
• Define and manage project scope, objectives, deliverables, and timelines
• Develop and maintain project plans, schedules, and budgets
• Monitor project progress, identify and address risks and issues, and provide timely updates to stakeholders
• Collaborate with clients, stakeholders, and team members to gather project requirements and ensure alignment with business objectives
• Provide leadership and guidance to project team members, fostering a collaborative and high-performing work environment
• Track project metrics and performance indicators, and implement necessary corrective actions
• Ensure effective and proactive communication with clients, stakeholders, and team members
• Conduct project reviews and lessons learned sessions to drive continuous improvement

• Minimum 8 years of experience in program or project management

• PMP certification or equivalent is highly preferred
• Proven track record of successfully delivering complex technology projects
• Strong understanding of project management methodologies, tools, and techniques
• Excellent leadership and management skills, with ability to motivate and inspire teams
• Exceptional communication and stakeholder management skills
• Ability to effectively manage multiple projects and priorities
• Experience in leading agile software development projects is a plus
• Strong problem-solving and decision-making abilities

Not meeting all requirements? Research shows that women and people of colour are less likely to apply for jobs if they don't have all the qualifications. At Grow Talent, we strive to create a diverse, inclusive and authentic workplace. So, if you're excited about this role, but your previous experience doesn't exactly match all the qualifications in the job description, we encourage you to apply anyway. Perhaps you are the exact candidate for these or other roles.

What you will be doing

Initially reporting to the Executive Assistant Manager, you will be assisting with running the F&B operation.

Responsibilities include:

• Hands-on operation of our F&B outlets, connecting with guests, and supporting your team to provide an exceptional level of service
• Whilst on shift you will be overseeing both hotel restaurants - our 120 seat Garden restaurant providing buffet service,  and our 40 seat a la carte Oak Room - as well as our Oak Bar which offers a range of cocktails and premium beverages, local and international wines and beers
• Ensuring the smooth running of conference and events in collaboration with our sales team
• Liaising with our kitchen team to maintain and enhance service and product standards

This is a hands-on role which offers great scope and autonomy for the right candidate and an opportunity to grow your skills into a management position.

What we are looking for

If you come from a background in restaurants, with a passion for food and beverage and experience in banqueting or bar operations, as well as leadership skills, we would love to hear from you.

We are looking for a person who wants to develop a career in hospitality, and for the right candidate, training and development opportunities may be given in Front Office, Marketing, Finance and Sales as part of a career progression plan.

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local government to central [federal] government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.

About role:

As a Bid Manager, you will be supporting our sales team and all Bid management activities for Local Government. You will also provide the sales team a range of administrative and coordination tasks so they are able to focus on customers and opportunities

 Key Responsibilities:

• Manage bid responses from initiation to submission
• Prepare response documents including coordinating input from stakeholders and completing non=functional sections of the responses.
• Create, manage and keep current relevant tender response documentation 
• Management of tender panels, tender communication, tender search tools and communication of potential opportunities to the sales business.
• Assist the Sales Director and Sales Team with maintaining Salesforce data.
• Assist the Sales Director and Sales team with pricing
• Continuously evolve the bid process and bid submissions
• Assist with Sales Operations including assistance with pricing, process and the booking of deals.

Desired Skills:

Our ideal applicant has prior experience working in IT Vendor environment and demonstrate personal ownership, accountability and is outcome focused. You have high attention to detail and can build strong relationships across the business.

Familiarity with IT vendor bid, and sales processes is highly regarded.

Life at Civica: Life at Civica is fun and flexible. We have the following benefits that make us – one of the top employers of choice and a great place to work.

Civica Foundation | Giving Culture: We encourage our people to take advantage of our Days of Difference initiative that makes a lasting impact in the community through goodness and charity.

 Civica Culture | Work life balance and Blended working: Flexible working, less commuting and more time with friends and family gives a perfect work life balance to our people.

 Learning and Development | Growth Opportunities: Civica has a unique 70:20:10 learning model, which supports your learning demands in an interesting, challenging & fun way!

 Benefits

Employee Wellbeing: Being a people-first company, we have integrated health and wellbeing benefits for our members and their family. We have a team of

Mental Health Champions working hard to change the stigma around Mental Health. We routinely run awareness workshops to ensure our colleagues better understand how Mental Health can impact your day-to-day life. We are available for support when you need it most and actively encourage our people to reach out to us.

Generous Leave Policy: Civica allows you to take time off from work with generous leave benefits.

Rewards and Recognition: We recognise and appreciate our colleagues for their contribution by monetary/non-monetary recognition and rewards.

Tenure Milestone Recognition: We value and recognise the years of service of our people.

Employee-led Affinity Groups: Civica has different affinity groups in place, where people can share experiences and put forward their ideas, suggestions, and recommendations to make Civica an even more inclusive organisation for everyone. Our groups are for anyone who wants to support and ally with that community.

 Civica Accolades:

‘Investors in People’ – Gold: We prioritise the development of our colleagues to match their ambition.

Great Place to Work: We are dedicated to creating an outstanding employee experience.

Financial Times - Diversity Leader 2023: We’re committed to maintaining an inclusive and supportive culture.

Australian Business Awards – Employer of choice.

Top rated employer – Glassdoor: Our average length of service is 9 years.

Societal Impact: Our solutions impact positive societal change, supporting local Authorities, Schools, Police forces, the NHS and numerous Central Government offices.

About us:

Established in 2007, CDC Data Centres is Australia’s leading operator of sovereign, secure, world-class data centre facilities.

Headquartered in Canberra with multiple facilities in the ACT, NSW and New Zealand, CDC’s diversified operations provide secure data centre configurations that support co-location, containerised and hyperscale compute environments with all campuses interconnected with high-speed carrier grade networks.

At CDC we are passionate about creating an inclusive workplace that promotes and values diversity. We believe that everyone’s unique experiences enable us to deliver meaningful benefits for our people, our clients and communities. Our mission is to attract, retain and grow the world’s best data centre team.

Our people are responsive, innovative and trusted in supporting our customers. Together, we configure the landscape to meet the security, reliability, connectivity and sustainability needs for today and tomorrow.

About the role:

In this role you will manage your team effectively to ensure you and the team are working together to successfully deliver a world-class customer experience, guaranteeing uninterrupted and secure operation of the facilities. This includes the coordination and management of site logistics, security, general maintenance outside of technical zones, internal and external presentation of the facilities and administration associated with effective workflow management. You will guarantee all customer and business provisioned services are completed to a high standard, as well as handling escalations and adhoc business priorities in a timely manner.

This role is part of CDC’s Operations team which is the heart of CDC. Being on the ground, in the data centres every day to ensure CDC continue to be the best specialist data centre provider. This team is proud of their data centres and can’t wait to show them off to our customers. This role reports to the DC Operations Manager.

Other responsibilities for this team include:

• Manage Data Centre facilities operation on a daily and on-going basis
• Mentor and impart knowledge to other staff.
• Ensure day to day customer use of the facilities is managed.
• Ensure day to day interaction with Service Providers and C is managed.
• Manage any risk associated with the Data Centres up- time through its various equipment.
• Procurement activities for CDC and clients if required Onboarding’ of clients
• Assisting in the management of maintenance contracts on behalf of CDC including programmed maintenance of all non-critical equipment
• Liaising with Service Providers when required
• Ensuring that CDC obtains necessary Certificates, approvals and other certifications required by Statutory Authorities or CDC in relation to the occupancy of the Data centre facilities.
• Contributes to the creation and management of site expense budget.
• Deliver the expense budget objectives under the individual’s direct influence.
• Contribute to the broader CDC team financial and operational objectives such that the business achieves the corporate goals set each year as well as the group’s long-term goals.
• Provide cultural and operational team leadership.
• Mentor and impart knowledge to junior staff.
• Act in an ambassadorial capacity for the company.
• Lead, attend and contribute to appropriate team and stakeholder meetings and committees as required and relevant to ensure excellent stakeholder engagement and communication.
• Embrace and model CDC’s DNA and Leadership Fundamentals.
• Other duties as directed from time to time.

About you:

• 3+ years' experience in Facilities Management and critical environments requiring 99.99% availability
• Leading teams in the day-to-day operations of the Data Centres.
• Ensuring the cleanliness and presentation of the facilities including coordinating of the logistics
• Leads strategic guidance and direction to drive operational excellence across staff
• Ensures the teams to ensure completion to CDC's required standards, KPI's and SLA's are continually achieved.
• Mentor staff to identify any learning, development or procedural gaps and communicate the recommendations for the overall continuous improvement of the business.
• Leads site teams work safety, with high regard to human error avoidance.
• Management of correct processes and documentation completion at the time of works being undertaken.
• Demonstrated financial experience in administering OPEX budgets.
• Leadership and management of physical security staff, covering rostering, reporting, response, and performance.
• Improvements to maintenance contract services to increase efficiency and reduce cost.
• Managing relationships with external vendors & contractors.
• Liaising with internal teams & management groups.
• Ensuring staff and contractors adhere to and exceed local Health & Safety standards in all our Data Centres

Essential:

• Australian citizenship and ability to obtain, an NV1 Security Clearance

How to Apply:

If you are looking for an opportunity to play a vital role in a fast-growing Australian technology company and be part of our amazing team, please submit your resume and cover letter by clicking Apply.

About Us

The Missing Link has been operating in Australia for over 26 years, helping businesses achieve their goals through IT transformation with our core offerings; IT & Cloud, Cyber Security and Automation.

Today, The Missing Link is one of the most awarded IT companies in Australia – recognised mainly for our people and processes. With over 180+ staff and 25+ different countries represented in our business, we’ve cultivated a respectful and positive workplace where everyone feels valued, respected and empowered. We pride ourselves on our training and development that ensures our staff can grow their careers alongside our growing business.

Our people are our difference, and we are always looking for amazing talent to join our team. If you’re looking for a highly successful, inclusive and fast-growing workplace, we’d like to talk to you.

The Role

We are looking for an experienced Project Manager to join our solutions team.

The Project Manager is the interface between the client and technical delivery teams. You will be responsible for the project delivery from start to finish for our clients.

• You will be responsible for and have ultimate ownership of the delivery of a number of assigned projects as well as the quality of the output, whilst ensuring that agreed project times lines and budgets are met.
• Coordinate with various technical teams to deliver high-quality solutions and services within time, budget and quality constraints.
• You will help review current processes and improve the efficiency of project timelines and governance.

If you're looking to join an organisation that provides opportunities to excel and empowers you to contribute to the overall success of our clients, then this role is for you.

• 3+ years Project Management experience
• Proven skills and experience in managing and delivering a number of complex projects end to end on time and on budget
• Autonomous with a strong work ethic and a passion for seeing the successful completion of projects
• Creating and executing project plans
• Ensuring all projects adhere to the project governance framework
• Providing support and working with technical teams (such as Security Architects, Consultants, Engineers and Analysts)
• Ability to multitask and manage various project elements simultaneously
• Build good relationships with internal and external stakeholders and vendors
• Process improvement
• Excellent organisational skills including attention to detail and multitasking skills
• Excellent written and verbal communication skills and interpersonal skills

A great company culture is very important to The Missing Link. Keeping everyone happy is one of our top priorities.

Here are some of the best bits about working at The Missing Link and some of the ways we try and maintain our staff happiness levels:

• Supportive, collaborative and respectful environment
• Training / mentoring programs
• Regular fun social events
• Diverse range of employee benefits including paid volunteer days
• Great bonus structure

Floor Manager – SA – Albert Park

About the Role

We are seeking an experienced hands-on Floor Manager for our South Australia Warehouse. This role will be working independently in a shared warehouse space reporting to our VIC & SA warehouse and logistics manager. The ideal candidate will be responsible for the successful receipt, organisation, tracking, picking, packing and delivery of our products, ensuring the premium experience of our customers and the safety of our staff and our stock.

The Floor Manager will be instrumental in liaise with customers and contractors who are picking up deliveries as well as working with the Eco Outdoor Sales, Fulfilment, Warehousing and Imports teams as required.

The ideal candidate will be enthusiastic, outgoing, have a can-do attitude and be willing to participate as an active member of a small team. You should be comfortable speaking with colleagues and customers on the phone or in person, be physically able, numerate and have an aptitude to use an inventory system.

Key Responsibilities:

• Picking and packing orders for delivery (including using heavy machinery ie forklifts), including packaging and labelling correctly
• Receiving stock, including sorting and organising deliveries for smart storage for easy future dispatch and prevention of damage
• Managing the flow of stock through our WMS and ERP system Netsuite to ensure records are always accurate and up to date
• Operate at all times to Occupational Health and Safety guidelines, including ensuring workspace is free of debris, removing safety hazards from aisles and wearing appropriate safety gear
• Organising walling and flooring samples, ensuring stock levels are adequate, tracking sample orders and packing for dispatch

Skills and Experience

• Numerate with strong organisational skills
• Comfortable using computers and computer systems
• Physically able
• A valid forklift licence (essential)
• Punctual and reliable
• High level of attention to detail with the ability to monitor stock quality and packing procedures
• Excellent communication skills with a clear calm manner, comfortable talking on the phone
• Able to work on independently as well as collaboratively with colleagues in sales and beyond
• Ability to follow health and safety procedures and regulations as dictated by OHS legislation and Eco Outdoor
• Friendly, outgoing and motivated
• Customer oriented with a friendly manner
• Motivated to learn and develop in a collaborative environment
• Reliable, punctual, and willing to put your hand up to assist your team where necessary
• Ability to work autonomously 
• Meticulous and efficient work ethic, with a high level of attention to detail

Benefits

We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development. Our benefits package includes:

• Company-sponsored events and activities
• Enhanced parental leave
• Employee assistance program
• Employee discounts
• Free snacks and drinks in the office

About the Company

We are a leading supplier of architectural surfaces and outdoor furniture across Australia, New Zealand and California (employing around 130 people), dedicated to providing remarkable products and exceptional service to our customers in the Architecture and Design industries. We are passionate about investing in our people and providing them with the resources and support they need to grow and succeed.

Our core values of Best Idea Wins, Play as a Team, Be Curious, Get Fired Up, and Take Pride are deeply ingrained in our culture. We believe that by fostering these values, we can achieve outstanding results for Eco Outdoor and drive a positive employee experience.

Last year was our most successful year yet off the back of sustained growth in all markets which is expected to continue, so the future is bright for the business.

How to Apply

If you would like more information before you apply, check out our website: www.eco-outdoor.com or check us out on LinkedIn, or Instagram.

Recruitment agencies - No thanks. We've got this one covered!

Please note we require full permanent working rights for this position.

Due to growth and ongoing delivery success with our clients, Turner & Townsend's Project Management team in Melbourne are expanding and looking for an experienced Senior Project / Designer Manager. 

Responsibilities will include: 

• Lead and manage complex projects and programs as the key client interface
• Developing working relationships, problem solving and driving projects to successful completion
• Managing the design process to achieve the client's requirements and manage expectations
• Management and resolution of key design issues and driving efficient and well coordinated design
• Reviewing project plans and specifications, scheduling, costs saving measures, discrepancies, potential construction problems, etc.
• Managing project timelines, risks and reporting 
• Managing project budgets and advising on options to keep budget on track
• Chairing project meetings with clients and consultants

Advance Your Career with Advanced Piping Systems!

Are you a skilled marketer with a track record of execution ready to significantly impact a dynamic industry? Advanced Piping Systems is looking for a talented Marketing Manager to lead our marketing endeavors, driving brand recognition and fostering lead generation. Join us in shaping and implementing comprehensive marketing strategies that align with our evolving business objectives.

Key Responsibilities:

Strategic Planning:

• Collaborate with cross-functional teams to develop plans aligned with Advanced Piping Systems' overarching goals.
• Conduct market research to stay abreast of industry trends, competitor activities, and evolving customer personas.

Brand Management:

• Safeguard and enhance our brand image and identity 
• Develop and enforce brand guidelines across all marketing materials for consistent messaging.

Integrated Content-Driven Marketing:

• Plan, execute, and monitor integrated content across various channels. We’re creating video content and which needs to lead the market.
• Collaborate with agencies to develop compelling and consistent messaging.
• Track and analyse marketing performance, adjusting tactics for optimal results.

Collaboration and Thought Leadership:

• Be the central point for customer-centricity, championing their needs.
• Manage a team of external marketing providers and agencies, fostering strong relationships.
• Keep up to date with emerging marketing trends and demands, we’re wanting to keep current and ahead of what others are doing.

Budget Management:

• Develop and manage marketing budgets, ensuring efficient resource allocation.
• Monitor spending and ROI, making adjustments as necessary.

Data Integrity:

• Own and ensure the integrity of customer-related data points.

Continuous Website Improvement:

•  Own and deliver website improvements and fixes.
•  Work with external suppliers to maximize SEO opportunities.

Reporting and Analysis:

• Provide regular reports on key performance metrics and marketing effectiveness.
• Utilise data-driven insights for informed decision-making and optimizations.

Qualifications:

• Bachelor's degree in Marketing, Business, or a related field is an advantage.
• 3 to 4 Years of proven experience in marketing coordination with a focus on measurable contributions.
• In-depth knowledge of the majority of marketing channels and best practices.
• Excellent communication and interpersonal skills.
• Analytical mindset with the ability to interpret data and make data-driven decisions.
• In-depth knowledge of marketing tools and technologies.
• Proven track record of managing external resources

If you're an aspiring leader with a creative mindset ready to drive our marketing strategies to new heights, apply now and be a part of Advanced Piping Systems' continued success!

• Competitive Compensation: of  $90,000 - $110,000 + Super
• Work in an environment that values creativity and innovation.
• Join a collaborative team where your leadership and communication skills will be valued
• Access ongoing learning opportunities, staying at the forefront of marketing trends and technologies.

• Boutique Human Resources Practice
• Client focused, open, fun and collaborative culture
• Opportunity to work directly with the Managing Director
• Location: Darlinghurst Location (Hyde Park)
• & flexible working options available
• Salary: Commensurate with experience
• Working Status: Must be an Australian citizen or hold permanent residency

OUR COMPANY

Partale is a client focused Human Resources Practice founded in 2020. We love our clients and value the importance of understanding their businesses and goals so we can effectively partner with them.

We believe strong human resources practices combined with the right HR advice enables businesses to grow and navigate challenging times. We provide a breadth of HR services which are tailored to suit the needs of our wide variety of clients. We are building a team of strong HR professionals and we collaborate with high quality external partners to deliver specialist services.

THE OPPORTUNITY

You will play a critical role in supporting Partale’s continued growth as you partner with our clients to understand their business and provide tailored HR services which make commercial sense. Our clients sit across many industries such as Financial Services; Property; Technology; Professional Services; Public Relations; Retail; Health; Energy; and the Non-For-Profit sector.

You will build lasting positive relationships with our clients and look for opportunities to further service them directly or by working with our partners. This includes seeking opportunities to build new business.

As a Senior team member you will be instrumental in delivering client outcomes across the following areas: advising on employment conditions and practices; recruitment and onboarding; employment conditions and relations; policy and procedures; performance and reward; remuneration and benefits; learning, capability and organisational design; culture and values; talent management; diversity and inclusion; engagement; leadership development; and wellbeing.

REQUIREMENTS

• Minimum of 7 years human resources experience
• Naturally customer focused and proactive to support our clients
• Be open, authentic and honest to uphold our values
• Strong experience in talent acquisition, performance, and reward
• Experience in partnering and advising businesses in core areas of Australian employment relations, including award interpretation
• Experience is partnering, advising and delivering outcomes across a variety of people and culture matters.
• A passion for developing relationships and working with others
• Strong levels of initiative and ownership to deliver outcomes which are in the best interests of our clients
• Strong attention to detail and the ability to manage changing priorities and juggling multiple projects
• An enthusiastic and positive approach to life and work.

This is an exciting time to join Partale as you can personally contribute to the growth, culture and success of this growing firm. If you are nimble, smart and thrive on continual development opportunities this role is for you!

HOW TO JOIN US

If this sounds like the perfect role for you, we would love to hear from you. Please apply using your LinkedIn profile and include a cover letter and CV sharing why you would be great for this opportunity.

THE ROLE:

The role will include (but not limited to): 

• Be responsible for the Event Operations once BEOs are handed over from Event Sales Team; 
• Responsible for overseeing the smooth operational running of social, wedding and corporate events; 
• Ensure strong communication relationships with the Events Sales team; 
• Required to perform duties in the restaurants in the absence of bookings for the events spaces; 
• Support & provide training and development to the Food & Beverage team; 
• Have a keen understanding of weddings, corporate and social events;
• Support the Director of Food & Beverage in managing labour costs in line with  budgets & forecasts and 
• Address & resolve all event-related guests’ grievances and escalate when required. 

The Role:

Joining Moderna offers the unique opportunity to be part of a pioneering team that's revolutionizing medicine through mRNA technology with a diverse pipeline of development programs across various diseases. As an employee, you'll be part of a continually growing organization working alongside exceptional colleagues and strategic partners worldwide, contributing to global health initiatives. Moderna's commitment to advancing the technological frontier of mRNA medicines ensures a challenging and rewarding career experience with the potential to make a significant impact on patients' lives worldwide. 

Moderna is committed to enhancing Australia's biotech landscape through a long-term partnership that focuses on strengthening pandemic resilience. Our Melbourne-based large-scale mRNA vaccine manufacturing facility will be a cornerstone in Australia's ability to respond to future health threats efficiently. This collaboration not only brings cutting-edge medical technology to the forefront but also emphasizes job creation and local talent development. We're inviting visionary professionals to be part of this transformative journey, making a tangible impact on global health security. 

Moderna is seeking a dynamic and experienced Senior Manager Planning to join our Supply Chain Planning team at our Melbourne, Australia location. This pivotal role involves leading site planning processes, developing SAP/APO functionality, and delivering effective production plans for Moderna's innovative products. If you are passionate about playing a key role in a highly collaborative environment and eager to make an immediate impact, we invite you to apply.

Here's What You’ll Do:

Within 3 Months, You Will…

• Initiate Leadership in Site Planning: Take charge of the site planning processes, facilitating critical discussions with department heads, production managers, and other key stakeholders. These discussions will focus on aligning weekly and monthly production goals with company-wide objectives.

• Implement Global Standards: Apply Moderna's global supply chain standards to local operations, ensuring consistency and efficiency in site planning processes. This will involve adapting and integrating best practices and guidelines from the global team into the Laval site's unique context.

• Enhance Collaboration for Tactical Planning: Work closely with the Global Supply Chain (SC) Planning team to translate broader tactical plans into detailed, site-specific strategies. This will include adapting these plans to fit the unique production capabilities and constraints of the Laval site.

Within 6 Months, You Will…

• Optimize Production and Supply Plans: Take full control of the short-term production, release, and supply plans. This involves identifying potential deviations from expected due dates and promptly addressing these issues through well-structured internal governance meetings.

• Strengthen Collaboration with Warehouse Operations: Work in tandem with the warehouse operations lead to support the site supply chain lead. This collaboration aims at setting clear supply priorities and ensuring consistent and efficient material flow to meet production demands.

• Capacity Planning and Risk Management: Oversee the site's capacity for Drug Substance (DS) production over tactical horizons. You will be responsible for optimizing this capacity based on inputs from the Sales and Operations Planning (S&OP) process, and supporting the development of a comprehensive and optimized production plan, highlighting major risks, necessary decisions, and preparing materials for monthly supply review processes.

Within 12 Months, You Will…

• Drive Continuous Improvement: Lead the charge in continuously enhancing the site's supply chain processes. This will involve identifying areas for improvement, developing strategies for optimization, and implementing these changes effectively.

• Performance Monitoring and Problem Resolution: Conduct regular performance evaluations, focusing on metrics such as on-time supply to plan, inventory levels versus target, and critical material inventories. Utilize root cause analysis to pinpoint systemic issues and lead the charge in resolving these issues, ensuring that target performance levels are consistently achieved.

• Material Availability and Data Management: Collaborate closely with the Global Material Planning team to ensure material availability on a weekly and monthly basis. You will also be responsible for maintaining adequate planning and master data parameters, such as Minimum Order Quantities (MOQ), Lead Times, and order frequency, in close collaboration with master data management and the global supply chain team.

Here’s What You’ll Bring to the Table:

• BS/BA in Supply Chain, Science or Economics/Finance with 10 years’ experience.

• 8+ years’ experience as a Production Planner within Biotech, Pharma or other related batch production manufacturing environments. DS manufacturing Site experience strongly preferred.

• 5+ years’ experience with SAP MPS and MRP

• APICS/ASCM CPIM and CSCP accreditations preferred.

• Working knowledge of site supply chain processes including demand management, S&OP, production planning, capacity planning, material planning and procurement, order fulfilment, master data and life-cycle management.

• Demonstrated ability to lead through influence, at all levels, in a complex environment with matrix organization.

• Demonstrated ability to collaborate across boundaries (functional and cultural) and form effective working relationships with colleagues.

• Customer and business focused – determined to deliver successful outcomes in a cost-effective way.

• Demonstrated change management and process management experience is preferred: demonstrated usage of data to drive process improvements.

• Intermediate to advanced Excel skills

Moderna offers personalized benefit programs and well-being resources as unique as our global workforce so employees can do their best work.

We recognize and appreciate your diverse needs and interests and do our best to support you at work and at home with:

• Quality healthcare and insurance benefits
• Lifestyle Spending Accounts to create your own pathway to well-being
• Free premium access to fitness, nutrition, and mindfulness classes
• Family planning and adoption benefits
• Generous paid time off, including vacation, bank holidays, volunteer days, sabbatical, and a discretionary year-end shutdown
• Educational resources
• Savings and investments
• Location-specific perks and extras!

The benefits offered may vary depending on the nature of your employment with Moderna and the country where you work.

About Moderna

Since our founding in 2010, we have aspired to build the leading mRNA technology platform, the infrastructure to reimagine how medicines are created and delivered, and a world-class team. We believe in giving our people a platform to change medicine and an opportunity to change the world. 

By living our mission, values, and mindsets every day, our people are the driving force behind our scientific progress and our culture. Together, we are creating a culture of belonging and building an organization that cares deeply for our patients, our employees, the environment, and our communities.

We are proud to have been recognized as a Science Magazine Top Biopharma Employer, a Fast Company Best Workplace for Innovators, and a Great Place to Work in the U.S.

If you want to make a difference and join a team that is changing the future of medicine, we invite you to visit modernatx.com/careers to learn more about our current opportunities.

Moderna is a smoke-free, alcohol-free and drug-free work environment.

Moderna is a place where everyone can grow. If you meet the Basic Qualifications for the role and you would be excited to contribute to our mission every day, please apply!

Moderna is proud to be an equal opportunity workplace and is an affirmative action employer.

Moderna is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry or citizenship, ethnicity, disability, military or protected veteran status, genetic information, sexual orientation, marital or familial status, or any other personal characteristic protected under applicable law. Moderna is an E-Verify Employer in the United States. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Belonging, Inclusion, and Diversity are critical to the success of our company and our impact on society. We’re focused on attracting, retaining, developing, and advancing our employees and believe that by cultivating diverse experiences, backgrounds, and ideas, we can provide an environment where every employee is able to contribute their best.

Moderna is committed to offering reasonable accommodations to qualified job applicants with disabilities. Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the Talent Acquisition Partner or contact the Accommodations team at leavesandaccommodations@modernatx.com.  (EEO/AAP Employer) 

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Company:

Description:

Marsh is seeking candidates for the following position which can be based in any location across the eastern and central states of Australia:

Key-Account Relationship Manager, Regional Australia Manager

What can you expect?

An exciting opportunity has become available for an enthusiastic individual to join Marsh’s Corporate and Commercial business to drive our relationship with a corporate authorised representative and strategic partner, represented across regional Australia.

First and foremost, this is a role that drives and enables portfolio growth. You will also liaise with our partner and connect it with relevant Marsh colleagues, providing oversight of compliance, governance, finance, debtors, IT/digital deployment, MCO, claims, placement and other Marsh supporting services.

This role will require interstate/regional travel and is suited to an individual passionate about the Australian agricultural industry and can develop suitable products. Due to the specific focus of the role, candidates can work remotely from a regional area and will not be required to attend a Marsh office on a regular basis.

What is in it for you?

• Opportunity to support a large strategic partner for Marsh and develop our existing relationship.

• Professional environment where your career path really matters and is supported in our global organisation.

• Great team environment with energetic and supportive colleagues.

We will count on you to:

• Consistently meet and exceed growth, expense and trading profit budgets.

• Prepare, manage, implement and achieve business plans and goals.

• Ensure we meet or exceed service standards.

• Maximise account profitability through the implementation of efficient and effective work practices.

• Develop and maintain effective long-term relationships with our partner’s key account decision makers and frequently monitor political, management and other changes to preserve and protect the Company's relationship at all times.

• Possess and apply a thorough understanding of the client's business, risk management and insurance needs to ensure that services and programs continue to support the needs and expectations of our partner’s key account clients.

• Engender a positive and tenacious client retention and development focus through regular communication.

• Take an active and direct involvement in all material claim related matters where claims appear to be in a state of duress and ensure that proper claims management strategies are developed and implemented on all complex/large claims.

• Develop and maintain meaningful working relationships with insurers at a senior level.

• Maximise utilisation of Marsh's national and global resources by maintaining an awareness of and using facilities and capabilities available.

• Lead monthly partnership meetings with our partner’s regional leaders and others as required to ensure oversight of operational “on the ground” matters.

• Possess and apply a thorough understanding of all major classes of insurance which the Company offers to its clients and keep abreast of all new technical and product developments through attendance at company and industry training events.

• Comply fully with the Company's Errors and Omissions avoidance procedures.

• Maintain oversight of the delivery of all Marsh support services, including but not limited to compliance, governance, finance, debtors, IT/digital deployment, MCO, claims, placement.

• Recognise and capitalise upon revenue generation, growth and other opportunities – including new clients, cross-sell/expanded business, specific campaign design and oversight.

• Ensure no leakage of revenue opportunity to third party/wholesale brokers.

• Develop new business opportunities from existing portfolio and other sources – including managing current levels of inflation and how best to ensure client exposures are appropriately protected.

What you need to have? 

• Meet the training requirements of Tier 1 FSRA Compliance.

• Admission as a Qualified Practicing Insurance Broker by the National Insurance Brokers Association of Australia.

• Completion and application of other areas of professional development such as Leadership, Management, Negotiation, Presentation, Broking or Project Management.

• Track record of managing client relationships and growing account revenue.

• Knowledge of or interest in agricultural industry and associated risks.

• Willing to travel regionally and nationally.

• Ability to work both independently and as part of a team.

About Marsh:

Marsh is the world’s leading insurance broker and risk adviser. With more than 45,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit marshmclennan.com, follow us on LinkedIn and X.

Applications will only be accepted from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a criminal record check prior to commencement of employment.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person. Note: the changes to our hybrid work policy do not apply to officially designated remote workers and are subject to any works council or local legal requirement.

At Marsh we recognise that our people have different priorities and commitments. We are passionate about providing an inclusive workplace that supports all of our employees in managing those priorities, and we celebrate the diversity of all the family groups that make up our extended Marsh family. Marsh is proud to be an accredited Family Friendly Workplace, and a Work 180 endorsed employer. For information on the benefits and policies at Marsh visit www.work180.com and search “Marsh” under endorsed employers.

The Role:

Joining Moderna offers the unique opportunity to be part of a pioneering team that's revolutionizing medicine through mRNA technology with a diverse pipeline of development programs across various diseases. As an employee, you'll be part of a continually growing organization working alongside exceptional colleagues and strategic partners worldwide, contributing to global health initiatives. Moderna's commitment to advancing the technological frontier of mRNA medicines ensures a challenging and rewarding career experience with the potential to make a significant impact on patients' lives worldwide. 

Moderna is committed to enhancing Australia's biotech landscape through a long-term partnership that focuses on strengthening pandemic resilience. Our Melbourne-based large-scale mRNA vaccine manufacturing facility will be a cornerstone in Australia's ability to respond to future health threats efficiently. This collaboration not only brings cutting-edge medical technology to the forefront but also emphasizes job creation and local talent development. We're inviting visionary professionals to be part of this transformative journey, making a tangible impact on global health security. 

Moderna is looking for a Manager of Warehouse Operations Leader for our Melbourne site. This crucial role involves overseeing all warehouse operations, managing a dedicated team, and ensuring compliance with regulatory requirements. Your leadership will be instrumental in maintaining the efficiency and effectiveness of our warehouse operations, contributing significantly to our supply chain excellence.

Here’s What You’ll Do:

Within 3 Months, You Will…

• Familiarize yourself with Moderna’s warehouse operations and team dynamics.

• Begin leading the warehouse staff, focusing on recruitment, orientation, and training.

• Start implementing and overseeing security procedures and protocols for warehouse operations.

• Oversee the warehouse's physical condition, inspect equipment, and initiate maintenance or replacement requests.

Within 6 Months, You Will…

• Supervise warehouse personnel, ensuring efficient execution of inbound and outbound operations.

• Support the Supply Chain leadership in enhancing daily processes and shipping applications.

• Comply with and enforce cGMP, federal, state, and local shipping regulations, including DOT and IATA.

• Act as the lead for Technical Transfer in Distribution and Cold Chain operations.

Within 12 Months, You Will…

• Ensure the proper implementation and adherence to Moderna’s Quality Policy and Quality Management System.

• Collaborate with trade compliance to align processes with import and export regulations.

• Oversee quality events, implementing preventive and corrective actions to maintain inventory management policies.

• Continuously develop your professional and technical knowledge, contributing to the team's success and ensuring goals are met on budget and on schedule.

Here’s What You’ll Bring to the Table:

• Education: University degree in technology, engineering, or management/business administration

• Experience: 8-10 years (BS) or 5-8 years (MS) in various Distribution/Logistics functions and Supply Chain

• Strong preference towards Pharmaceutical and Biotech experience. Experience working in a cGMP and cGDP environment.

• Good understanding of the Pharma industry & its different Supply Chain areas

• Experience and proficient knowledge of project management, risk management methodologies and monitoring techniques

• Experience and knowledge of cold chain technology, tools, shipping validation and distribution.

• Outstanding communication skills (verbal and written) to effectively collaborate and communicate with senior CMC Management in a dynamic, cross-functional matrix environment.

• APICS certification (Certified Supply Chain Professional (CSCP) or Certified Logistics, Transportation, and Distribution (CLTD)) is a plus

• Well organized – a natural ability to be organized in how you think, communicate and conduct your work

• You drive for results and demonstrate the ability to develop solutions. You love what you do, and it shows

• Outstanding communication skills (verbal and written)

• Ability to manage multiple projects in a fast-paced environment

• A curious mindset that allows you to constantly learn and challenge the status quo

Moderna offers personalized benefit programs and well-being resources as unique as our global workforce so employees can do their best work.

We recognize and appreciate your diverse needs and interests and do our best to support you at work and at home with:

• Quality healthcare and insurance benefits
• Lifestyle Spending Accounts to create your own pathway to well-being
• Free premium access to fitness, nutrition, and mindfulness classes
• Family planning and adoption benefits
• Generous paid time off, including vacation, bank holidays, volunteer days, sabbatical, and a discretionary year-end shutdown
• Educational resources
• Savings and investments
• Location-specific perks and extras!

The benefits offered may vary depending on the nature of your employment with Moderna and the country where you work.

About Moderna

Since our founding in 2010, we have aspired to build the leading mRNA technology platform, the infrastructure to reimagine how medicines are created and delivered, and a world-class team. We believe in giving our people a platform to change medicine and an opportunity to change the world. 

By living our mission, values, and mindsets every day, our people are the driving force behind our scientific progress and our culture. Together, we are creating a culture of belonging and building an organization that cares deeply for our patients, our employees, the environment, and our communities.

We are proud to have been recognized as a Science Magazine Top Biopharma Employer, a Fast Company Best Workplace for Innovators, and a Great Place to Work in the U.S.

If you want to make a difference and join a team that is changing the future of medicine, we invite you to visit modernatx.com/careers to learn more about our current opportunities.

Moderna is a smoke-free, alcohol-free and drug-free work environment.

Moderna is a place where everyone can grow. If you meet the Basic Qualifications for the role and you would be excited to contribute to our mission every day, please apply!

Moderna is proud to be an equal opportunity workplace and is an affirmative action employer.

Moderna is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry or citizenship, ethnicity, disability, military or protected veteran status, genetic information, sexual orientation, marital or familial status, or any other personal characteristic protected under applicable law. Moderna is an E-Verify Employer in the United States. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Belonging, Inclusion, and Diversity are critical to the success of our company and our impact on society. We’re focused on attracting, retaining, developing, and advancing our employees and believe that by cultivating diverse experiences, backgrounds, and ideas, we can provide an environment where every employee is able to contribute their best.

Moderna is committed to offering reasonable accommodations to qualified job applicants with disabilities. Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the Talent Acquisition Partner or contact the Accommodations team at leavesandaccommodations@modernatx.com.  (EEO/AAP Employer) 

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Prospecting and lead generation

• Research and source opportunities, identify decision-makers, turn prospects into leads, and execute new engagements.
• Develop leads and continue engagement with prospective leads
• Call new potential prospects 
• Conduct regular competitor analysis
• Attend networking events to understand, engage and build new business opportunities 
• Stay up to date on trends and solutions and build thought leadership / consulting capabilities. 
• Leverage on contact network to meet and build a strong relationship with new business opportunities
• Send prospective emails to businesses
• Build, pipeline of prospects
• Build Strong relationships with our partner ecosystem to generate leads. 
• Assist in the organisation and execution of eWave marketing events. 

New opportunity management and closing

• Manage, qualify, and prioritise sales opportunities
• Prospect, consult and sell business solutions and services to prospective customers
• Develop strategic sales plans to target and sign new business.
• Create and contribute to the Sales Pitch in collaboration with the Delivery, Experience Services, Resource Management and Sales Department. 
• Work constructively with our internal teams to deliver winning proposals
• Create win-plans for active opportunities and execute 
• Managed and collaborate with the Sales Director and pre-sales to complete required RFPs 
• Update and maintain forecast 
• Maintain CRM and ensure prospect information is up to date and accurate

About frank green

frank green isn’t a person, it’s a philosophy. We are frank about living green.

Our purpose is to stop single-use plastics. So, we create beautifully designed, functional, and innovative sustainable products that fit into your life, that you love to use and reuse, over and over again. Because we want to give people around the world the power and desire to make easy, sustainable change.

Your New Role

In this instrumental position, you'll help drive our creative department to new heights, collaborating closely with the Creative Director you'll ensure the seamless execution of projects. As the operational linchpin, you'll navigate the day-to-day intricacies of the studio, overseeing project timelines, resource allocation, and workflow optimisation.

This role is a unique blend of creativity, leadership, and meticulous project management, offering you the chance to help shape the visual identity of our brand while ensuring each project is delivered with precision, timeliness, and within budget. Join us in this dynamic opportunity to lead and inspire a creative team towards exceptional performance and the realisation of impactful visual stories.

Your Day to Day

• Oversee project coordination, keeping ongoing projects on schedule and within budget.
• Efficiently manage studio resources, including equipment, software, and materials.
• Support the creative team, fostering a positive and productive work environment.
• Manage and oversee the studio's budget, ensuring cost-effectiveness and profitability.
• Act as a liaison between the internal team and external agencies, facilitating effective communication.
• Ensure the quality of output meets company standards and client expectations.
• Plan and manage the studio's schedule, including project timelines, team availability, and deadlines.
• Assist in recruitment, providing training and orientation for new team members.
• Prepare regular reports on studio operations, including project status, budget usage, and team performance.
• Maintain a safe work environment by adhering to health and safety regulations and company policies.

Your Skills

• Degree in Business Management, Project Management, Graphic Design, Marketing, or related field.
• Minimum of 5 years' experience in a creative studio or agency environment, with at least 2 years in a management role.
• Proven track record of successfully managing creative projects from inception to completion.
• Proficiency in project management tools and software (e.g., Asana, Trello, or Microsoft Project).
• Strong leadership skills with experience in team management, motivation, and development.
• Excellent understanding of the creative process, including design, copywriting, and digital content production.
• Ability to work under pressure, managing multiple projects simultaneously in a fast-paced environment.
• Strong communication skills, both verbal and written, conveying project goals and timelines effectively.
• Experience in budget management and resource allocation.
• Keen eye for detail and commitment to delivering high-quality work.
• Knowledge of current trends in design, marketing, and advertising.

The Perks

• A culture of smart, engaged, values driven people, where everybody’s voice matters.
• Staff discount on frank green products.
• Celebration birthday day off as paid leave.
• Plenty of autonomy and opportunity to grow.
• Fun and inclusive staff events and celebrations.
• Dog friendly offices.

Our Culture:

At frank green, we strongly believe in diversity and inclusion, and we make sure that our people feel welcome, and our culture incorporates everyone's perspectives and experience.

We're creative, pragmatic, and driven by the pursuit of “anything is possible”, but there's enjoyment in every meeting because we thoroughly enjoy the work we do and the impact it has. We're constantly growing, learning, adapting, and trying new things.

To Apply

We are always excited to hear from passionate, talented people. If this position sounds like your next job hit APPLY NOW!

About Us

Employment Hero is an Australian tech unicorn - valued at $2 billion. Our world-class software is the easiest way for small and medium-sized businesses to manage HR, payroll, employee engagement, and benefits. We’ve grown 100% year-on-year since our inception in 2014, and now service over 200,000 businesses and 1 million+ active users globally. We have exciting growth plans for 2023 and beyond, powered by our mission of making employment easier and more valuable for everyone.

We take a Remote First approach with our team. Employment Hero can hire across the world, so long as candidates have eligible working rights and are in a suitable time zone to their colleagues. If you’ve got the skills for the role and the passion for our mission then we want to hear from you!

Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.

The Role

Reporting to the Head of Digital Engagement within the Customer Experience function, the Community Manager is responsible for building, engaging, and maintaining the online community around the Employment Hero platform. The communities will include both our business and end users.  The Community Manager will drive discussions, interactions, and ensure a positive and helpful environment for all users. 

The key focus for the role is to manage the execution of a successful community, driving engagement and ensuring  user questions are addressed, concerns and issues are resolved and both value realisation and customer satisfaction is high amongst members. In addition, this role will set the frameworks and processes to moderate user-generated content, enforce community guidelines and maintain a safe online space. 

Responsibilities

• Develop and execute strategies to grow and nurture our first online user community as a proof of concept and subsequently build out all wider user communities across Employment Hero user types and regions. 
• Initially moderate user-generated content and discussions (with subject matter support), ensuring adherence to community guidelines and maintaining a respectful and safe environment; subsequently building out the capability required to operate our communications in a customer centric and operationally efficient way. 
• Set up and drive engagement with users through appropriate channels to answer questions, provide assistance, and facilitate meaningful interactions including the set up of peer to peer servicing communities.
• Plan and coordinate community events, webinars, and user-focused initiatives to drive engagement and collaboration, leveraging and aligning with our Marketing Function’s delivery of the same. 
• Collaborate with cross-functional teams to gather user feedback, identify pain points, and advocate for user needs and preferences.
• Design and own the metrics to measure community value and performance, monitoring and reporting on engagement metrics and value to continually improve the community strategy. 
• Work with our Marketing function to ensure we have a calendar of relevant and engaging content such as blog posts, articles, and resources, to provide value to the community.
• Act as the voice of customers between the community and internal teams, communicating user feedback, suggestions, and concerns effectively.
• Monitor industry trends and competitive landscapes to identify opportunities for innovation within the community space.

Requirements

• Bachelor's degree in Marketing, Communication, Business, or a related field (or equivalent work experience).
• 5+ years of experience in community management, social media management, customer success or related roles preferably within the SaaS or technology sector.
• Proven track record of developing and launching a proof of concept and scaling proven concepts to thriving  business as usual channels and experiences, growing and engaging online communities and using analytics to track engagement and measure impact.
• Excellent written and verbal communication skills, with the ability to engage and connect with users effectively, develop and execute strategic community engagement plans.
• Experience in project and/or change management. 
• Previous experience in customer support or advocacy roles is an advantage.
• Previous team leadership is an advantage. 

Benefits

• Self, health, wealth and happiness programs.
• Remote first and flexible working arrangements.
• A generous budget to spend on setting up your home office (if you need a desk, chair, or screen? We’ve got you covered!).
• We set you up for success with the latest and greatest hardware, tools and tech.
• Learning & development (including an external study policy, live monthly professional development classrooms, and premium online learning content!).
• Social events to get to know your new colleagues.
• Employee Share Option Program: be an owner of Employment Hero!

Why join Employment Hero?

* Raised $263M Series F round led by TCV October 2023

* Raised $181M achieving unicorn status February 2022

* LinkedIn Top 25 Startups 2021, ranked #2 in Australia

* The Australian Top 100 Innovators List 2021

* Raised $140M Series E round led by Insight Partners July 2021

* Raised $45M Series D round led by Seek 2021

* Deloitte Technology Fast 50 2020, ranked #42 in Australia

* LinkedIn Top 10 Startups 2020

* Raised $22M Series C Round led by Seek July 2019

* Raised $8 mill series B round led by Seek and OneVentures

* Deloitte Technology Fast 50 2019, ranked #20 in Australia

* GetApp Category Leader Q1 2019

* Deloitte Technology Fast 50 2018, ranked #12 in Australia

* HRD Gold Medalist - Human Capital Management Systems 2018

* HRD Gold Medalist - Rewards and Recognition Service Provider 2018

* HRD Rewards and Recognition Employer of Choice 2018

* LinkedIn Top 25 Startups 2018

* EY Entrepreneur of the Year National Finalist 2018

**When applying for this position, please fill out all of the application questions, thank you*

This highly visible Senior Incident Manager role provides an exciting opportunity to join high performing, very experienced team of IT professionals. The team is focused on delivering value to our customers and enjoys a high level of autonomy.

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

Our IT Service Operations team are a passionate bunch, and we genuinely care about maximising the value and service we deliver to our clients. If you get a real kick out of positively impacting some of Australasia’s brightest organisations, read on!

Our offices are based in Canberra or Sydney, we like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best!

To be successful in this role, you will require Australian Citizenship due to customer requirements and existing Baseline or NV1 Clearances will be highly regarded.

What you’ll do

As a Senior Incident Manager, you will be responsible for ensuring that all Incidents are carefully managed. This includes collaboration and coordination across technical teams to ensure customer expectations are met, and information needs of decision makers are achieved. The role is outcome oriented and requires engagement with other process managers such as Event and Problem to ensure early identification and reduced likelihood of repeat incidents.

You will work closely with technical specialists across several technologies in a multi-vendor environment. Additionally, you will have responsibility for identification of improvement opportunities, including maintenance and improvement of Incident Management, policies, processes, and procedures, with a focus on continual service improvement.

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

We are looking for someone who is proficient in leading efficient resolution of incidents using process to solve technical issues and develop a strong cross-functional team cooperation. You will need excellent interpersonal and stakeholder management skills, ITIL Foundation accreditation and a solid understanding of IT Service Management. You will have demonstratable experience as an Incident Manager in large and complex IT and business environments, preferably within managed services.

The following will be highly desirable:

• Extensive years of experience in the IT industry or bachelor's degree in IT
• Minimum ITIL v4 Foundation accreditation
• Current or recent experience in major incident management role
• Excellent communication & time management skills
• Meticulous attention to detail
• Ability to work well within a multi-geographical distributed and diverse team.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

#LI-Hybrid

Koala’s mission is: Better furniture experiences, designed with the World in mind. Combining customer-centric products, a world-class technology and fulfillment platform, incredible customer service and social good; we are changing the way people buy and enjoy furniture to create happier, healthier habitats.

Why we have this role @ Koala

As our CRM Marketing Manager, you'll be the driving force behind our direct marketing channels, crucial to Koala's growth and customer connection. This role is a unique blend of strategy and execution, perfect for someone who thrives in a dynamic, fast-paced environment and is eager to make a substantial impact in the eCommerce landscape.

What key responsibilities does this role have @ Koala?

• CRM strategy: Develop and implement innovative CRM strategies, focusing on email, SMS, and referral programs to drive business growth and customer loyalty.
• Hands-on execution: Directly manage and optimise email and SMS automations and campaigns, aligning them with marketing plans, customer behaviors and preferences.
• Collaborative spirit: Work closely with digital production, data & analytics, customer service, and brand marketing teams to create seamless digital customer experiences.
• Creative problem-solving: Use your analytical skills to continuously refine our CRM approach, ensuring maximum engagement and revenue generation.
• Data-driven decision making: Regularly analyse customer funnels and campaign performance, leveraging data to drive strategic decisions.

Ideal background…

If you're passionate about creating meaningful customer experiences and eager to play a key role in a forward-thinking company, we'd love to hear from you. Together, let's redefine the future of furniture shopping and make a lasting impact on the planet.

• Creative problem-solver with a strong analytical mindset, capable of identifying and proactively addressing challenges.
• Experienced in CRM: 2-4 years in CRM. Adept at directing CRM strategy, while also being a hands-on, hard-working individual who thrives in a fast-paced environment. Experience with Klaviyo is a plus, but not mandatory.
• Results-oriented: Proven track record of using CRM strategies to significantly boost revenue and customer engagement.
• Ecommerce savvy: Deep understanding of DTC eCommerce, particularly in customer behaviour and purchase patterns.
• Storyteller at heart: Ability to weave brand narratives into campaigns, enhancing customer connection and retention.

Treehouse Perks and Privileges…

Koala is only great when its employees are happy — and we’re one happy bunch! 

• WFB/Hybrid working - We’re mixing it up with a couple of days back in the Alexandria Treehouse (office) and work from bed/home (WFB); we want you to do your best work the way that works for you, including from anywhere on the globe (T&Cs apply)!
• Take a break - Generous time off - volunteer, parental, Koala life leave and more to help keep your work-life balance, balanced. 
• Tuesday lunches, Monthly barbies, socials and stocked kitchen - With an emphasis on healthy, local and organic produce.
• Pet-friendly - The Koala Treehouse is as pet-friendly as they get!
• Surprise & delight - The two-word combo at the core of everything we do. All Koalas can expect to enjoy free Koala products with ‘mates rates’ for your friends and fam. 
• Support & wellbeing - Our employee experience respects and embraces all families, formed, found and evolving. You’ll have access to our Employee Assistance Program, which includes unlimited sessions for financial, work, relationship, family or wellbeing support.
• Accelerate your career - via our Learning Management platform Juno, as well as individual and team growth budgets and dedicated days. 
• Short and long-term incentive plans ensure you benefit as Koala succeeds!  
• Community & connection - We believe that simply doing ‘no harm’ isn’t good enough  So, how are we doing our part? BCorp Certified, WWF Partnership, volunteer days, a member of SoftLanding,  1% and so much more.
• All in all, the Koala Kommunity is a great place to hang out and belong to!

Koalities we look for…

At Koala, we do things a little differently and we don’t shy away from the fact that we expect a lot from our employees! We are ambitious. We are curious. We are selfless. We want you to challenge expectations, always look to make a difference and give us something different from the norm. We want people that bring great energy, that have a long-game focus and are always trying to find new angles and approaches to the way we work. We're a team full of entrepreneurial spirit and have a relentless focus on 'what's next' but while always reviewing 'what's been done' and learning, growing and adapting. We're confident, but NEVER arrogant and we adapt to change like Steve Smith under a short ball.  Honesty and empathy drive everything we do, as well as a total focus on exceeding our customers’ expectations. So if you feel like this could be you... well what the bloody hell are you waiting for? Drop us a line, and let's see what you've got! ;)

There’s no such thing as a ‘perfect’ candidate, Koala is a place where everyone has opportunity. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day. We’re an equal opportunity employer, and recognize that a diverse workforce is crucial to our success as a business.

To read more, check out our careers, LinkedIn, or the great work we do with Work180.

* Recruiters, sending you love and light, but we got this and won’t be accepting unsolicited CVs.