As a Senior Service Desk Analyst, you will play a crucial role in providing technical support and assistance to end-users within the organisation. You will handle technical issues, troubleshoot software and hardware problems, and ensure the efficient operation of IT systems. This position requires a strong blend of technical expertise, problem-solving skills, time management, and customer service orientation.

Responsibilities:

• Technical Support: Provide Level 1-3 support for software, hardware, networks, and IT systems via phone, email, chat, or in-person. Escalate complex issues as needed.
• Incident Management: Log, track, and prioritise incidents using IT service tools, ensuring timely resolution and adherence to SLAs.
• Problem Resolution: Analyse recurring issues, recommend solutions, and collaborate with teams to implement preventive measures.
• User Training & Documentation: Create user-friendly guides and conduct training to empower self-resolution of common issues.
• Asset Management: Maintain IT assets, software licenses, and configurations, ensuring accuracy through audits and updates.
• Continuous Improvement: Enhance processes, tools, and workflows to improve service delivery and team efficiency.

We are looking for an experienced, professional and enthusiastic Duty Manager (Front Office) to lead the Front Office team at our Oaks Port Douglas Resort on a full time basis. 

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of leading your team and driving exceptional customer experiences.

Key Responsibilities Include:

• Providing an outstanding guest welcoming experience by demonstrating a commitment to service excellence and maintaining the front office and reception operational standards.
• Meeting guests and customers when they arrive and ensure they are settled in their rooms
• Maintaining professional, open and honest communication to assist guests and make accurate bookings
• Guide & support the team in providing outstanding guest welcoming and experiences.
• Ensuring that all daily tasks are completed accurately and in a timely manner
• Resolve & respond to guest complaints in a timely and professional manner
• Maintain accurate guest accounts and assist with daily reporting
• Effectively manage team roster to meet budgets
• Support Hotel Manager with recruitment

Approved Sponsor: Minor Hotels Australasia Limited (previously known as Oaks Hotels & Resorts Limited)

Annual salary range: $73,347.50 to $75,000 (excluding superannuation)

Expected hours: 38 per week

Location: 87-109 Port Douglas Rd, Port Douglas QLD 4877

This role requires a super fun and friendly personality to welcome our guests to our hotel, and to look after them whilst they stay with us.

You'll work closely with the reservations, housekeeping, maintenance and F&B teams to ensure a wonderful guest experience. 

Duties include:

• Check in and out of guests
• Handling all guest enquiries at the desk
• Attending to incoming calls
• Storage and luggage handling

Pullman Sydney Airport is currently seeking a Full Time Front Office Assistant Manager to join our luxury property boasting 229 rooms, an Executive Lounge, Mobius Bar & Grill and 4 versatile conference rooms. Reporting directly to the Front Office Manager, our Assistant Manager is primarily responsible for ensuring a high level of guest service at all times across the hotel.

• Acting as a role model for the Front Office team.
• Drive loyalty sign ups in line with AccorHotels regional targets, Hotel specific targets and associated initiatives.
• Leading by example when attending to guest requests, being proactive and resourceful.
• Taking initiative to ensure that interactions with our guests are positive and productive.
• Providing guidance, supporting training and leading the team 
• Actively resolving guest complaints and challenges
• Assisting with check-in and check-out of guests, ensuring all procedures are adhered to.
• Assisting other areas of the hotel during peak times when needed
• Being responsible for the health and safety of all patrons, guests and staff members.
• Maintain a high level of personal presentation as an ambassador for the hotel
• Always upholding Accor and Heartist values & Pullman brand standards

We are seeking a dedicated and enthusiastic Front Office Overnight All-Rounder to join our dynamic team. This is a key role that ensures smooth overnight operations, delivering exceptional guest experiences and supporting various hotel functions.

• Provide warm and professional service to all guests during the overnight shift.
• Assist with check-ins, check-outs, and other front desk operations.
• Handle guest inquiries, requests, and concerns efficiently.
• Conduct night audit duties, including reconciling daily transactions.
• Maintain security standards and perform regular safety checks.
• Support other departments as needed to ensure seamless operations.

What will you be doing?

• Deliver service excellence, from check in to check out and everywhere in between
• Often be the first point of contact for guests and visitors
• Take the lead and guide the front office’s day-to-day operations with expertise
• Complete a wide variety of hotel tasks, which will ensure that every day is different from selling the hotel’s facilities to taking reservations in the restaurant, delivering food and maintaining guest accounts
• Provide passionate, knowledgeable and friendly service to external and internal guests at all times
• Ensure guests who are not ALL - Accor Live Limitless members are briefed on features and benefits and signed up to the loyalty program 

We are looking for a Scheduling Officer with a positive attitude, customer focused mindset and a strong drive to deliver, optimal logistic scheduling of services and care appointments to our Home Care clients. The position is on a full-time basis and will be based in our Launceston TAS office.

Who we are:
As a proud not for profit organisation since 1922, Respect Aged Care serves older residents through our high standard of care and community. Our focus is on giving back to older adults by fostering communities of belonging. Headquartered on the northwest coast of Tasmania, our philosophy is: Everyone deserves the right to a life well-lived, with dignity and respect.

Our organisation is constantly growing, with many homes and thousands of residents and employees across Victoria, New south Wales and Tasmania. Respect also has home care services in multiple states, and more than 700 units in different retirement villages and independent living communities.

The position:

The Scheduling Officer is responsible for the proficient and timely allocation of a team of Home Care Assistants to deliver client care and support in alignment with clients’ needs and preferences and a range of program requirements within the home care setting. The role is also responsible for maintaining timely communication with clients, families and field staff about changes to rosters and/or allocated staff.

The Scheduling Officer is an important role within the Home Care team that enables the service to deliver care and supports to clients ensuring compliance with the Aged Care Quality Standards, industrial relations legislation and client service agreements.

Responsibilities:

• Serve as the primary point of contact for all rostering enquiries and duties
• Coordinate all rostering requests ensuring they are completed accurately and in a timely manner to reflect client requests, within scope of role
• Update and maintain roster changes to ensure accuracy
• Emphasis on maintaining a roster with over 90% permanent staff, optimising employee utilisation based on their availability and capacity.
• Ensure permanent rosters are published at minimum 2 weeks in advance
• Effectively manage of non-billable hours including but not limited to kilometres, overtime, and training
• Ensure that new Respect Home Care client services and schedules are established within agreed-upon service level agreements
• Monitor hours worked by Home Care Assistants to ensure they are working within the scope of industrial relations obligations across Enterprise Agreements and/or relevant employment awards
• Demonstrates a high level of customer service to clients, general public and staff in a prompt, professional and effective manner
• Communicate sensitively, openly and effectively with clients, their families/carers and/or advocates, substitute decision makers and other staff including providing prompt, courteous and relevant responses
• Understand cultural and linguistic differences that may present barriers to CALD clients accessing and receiving appropriate support
• Adhering to policies, procedures, and professional standards, including the Aged Care Quality Standards the Aged Care Quality Code of Conduct and Standards, the Home Care Packages Program
• Act, report, and document hazards, incidents or SIRS as per Respect Incident Management policies and procedures and Home Care Package Guidelines
• Contribute to continuous improvement initiatives and safety culture, facilitate and participate in client conferences
• Ensure timely management of finalising schedule inputs into timekeeping as per fortnightly payroll cycle
• Other duties as required

Essential:

• Demonstrated expertise in scheduling and workforce planning, ensuring the development of effective schedules that account for employee availability and organisational compliance
• Experience in assisting with inquiries, including the administration of roster changes, cancellations and leave arrangements.
• Excellent attention to detail and accuracy in scheduling and data management.
• Proficient in using scheduling software or workforce management systems.
• Proven ability to work independently, make sound judgements, and prioritise tasks in a fast-paced environment.
• Demonstrated understanding of risk management protocols, covering hazard identification and incident management
• Proficient computer and information management skills
• Current National Police Certificate (or ability to acquire)

Desirable:

• Certificate III in Business Administration (or similar) or equivalent experience in the workforce
• Sound knowledge of Home Care and/or Aged Care industry including exposure to the Aged Care Quality Code of Conduct, Aged Care Standards & accreditation process
• Experience working in rostering services in a large multifaceted organisation

We will be reviewing and assessing applications as they are received, so early submission is encouraged.

To be considered for employment with Respect, each candidate must satisfy the legislative requirements of Aged Care Worker Screening to ensure suitability to work in the aged care industry.

What we can offer you:

• Competitive Salary + Super and entitlements.
• Maximize Your Benefits: Get Up to $18,550 in Not-for-Profit Salary Packaging Incentives per FBT Year!
• Meaningful work in a growth-driven organisation.
• A healthy and positive workplace culture.
• Discounted private health insurance

Hi. We’re OFX, a global provider of online international payment and money management services. Our journey is one of exciting growth and transformation, revolutionizing how businesses and individuals move and manage money globally. We're evolving into a global payment solutions provider, enabling businesses to streamline their global financial operations, improve control, reduce costs and achieve more. Our new Business Platform offers clients real-time visibility and controls over their payments, expenses, approval workflows and reconciliations to help make business easier.

At OFX, you’ll have the opportunity to bring your expertise to life, collaborate across disciplines, and be part of a team shaping the future of global money management.

Purpose of your Role

Reporting to an Operations Team lead within Payment Operations, the Settlements Officer will be responsible for various tasks spanning the Payment Ops group including but not limited to, incoming and outgoing payment reconciliation, outward payment batch processing, Investigation/Trace/Recall of customer funds in accordance with company policies, and commercial and consumer team requirements.  Daily calculation of funding requirements to ensure sufficient balance in Accounts to meet daily payment obligations.

This position is accountable for contributing to effective Operations & Settlements procedures and processes that balance OFX’s operational, financial, and reputational risk associated with its incoming receipts, outgoing payments and global payment methods.  The Settlements Officer supports ‘direct to client’ focused practices that position OFX for scalable, profitable business growth.

This role is also responsible for the day-to-day enquiries from internal service and dealing teams in relation to operational issues, which include the receipt and settlement of customer transactions, investigation of payment instructions, status of payments and location of funds.

What you do

• Performing daily incoming payments reconciliations
• Perform outgoing payment processing operations and payment exceptions
• Serve as contact for internal and external stakeholders, while responding to and escalating issues appropriately
• Perform unallocated funds procedure and processes
• Analyze and drive to completion open items as they relate to payments and investigation activities
• Customer and bank liaison as needed for investigation of payment instructions or location of funds
• Continually review back-office operations for continuous process improvement and automation; support strategic initiatives including definition of process, controls and associated system requirements
• Ensure policies and procedures are followed to mitigate risk and fraud
• Liaise with financial institutions and assist in payment resolution
• Communicate efficiently with Global Treasury and Cash Management teams to ensure incoming receipts from and outgoing payments to customers are accurately managed and forecasted in cash balances.
• Align with the corporate strategy and priorities; actively participate in the development of the department’s procedures and processes and continuous improvement
• Ensure all documentation is updated and accessible, service levels are maintained, and adhere to all established procedures and controls
• Understand the competencies required for successful job performance and utilize this knowledge to coach and develop team members as well as to identify training needs
• Energize and inspire colleagues – generating excitement, a sense of pride, and a drive to excel
• Build and maintain relationships at all levels both within and outside the organization
• Identify ways to improve productivity and efficiency, while also utilizing relevant internal technology to efficiently manage Operations needs and deliverables
• Work together with the other colleagues in the Operations department globally to create a cross-functional, collaborative, high-performing team
• Monitoring of internal and customer email mailboxes and responding in a timely manner
• Assist with ad-hoc projects and IT change requests

Be a pro-active team member and assist with all aspects for finance. 

-Accurate and timely supplier invoice data entry.

-Correct general ledger coding of supplier invoices.

-End of months accruals and journals.

-Answer debtors' enquiries promptly. 

-Daily bank reconciliations. 

-End of month reconciliations.

-General administration including e-filing. 

• Salary range of $80k - $90k pa.
• Flexible working arrangements (Hybrid working – 50/50 split alternating between Cheltenham Office/Lilydale Office + home).
• Fast-paced, multi-faceted role.
• Competitive salary + Super including NFP salary packaging. 
• Join a values-oriented human rights organisation.

 
Are you passionate about making a real impact through effective communication? We’re looking for a talented Communications Officer to shape and deliver messages that resonate with diverse audiences. In this exciting role, you’ll oversee a broad portfolio of communications, ensuring Melba messages reach the right people in the right way. Every day brings fresh challenges and opportunities to grow, all within a dynamic and supportive team. If you’re a driven, resilient communicator ready to make a difference, we’d love to hear from you. Join us in making a real difference to the lives of people with disability!

About the role

The Communications Officer will be a resilient, deadline driven professional who thrives in a fast-paced multifaceted role in a dynamic organisation.   This role creates, coordinates, develops and delivers on communications plans to grow engagement and awareness of all things Melba. Working in a fast-paced environment, this role oversees the development and distribution of communications that make Melba stand out from the crowd. They will be a custodian of the Melba tone of voice and take ownership of a range of different channels and products to communicate with a diverse range of stakeholders. This role will provide reporting and analysis of communications activity to facilitate continuous improvement.

 What you’ll be doing (key accountabilities)

• Write, produce and distribute engaging content across a variety of channels including but not limited to regular newsletters, social media, intranet, website scripts and marketing collateral. 
• Produce, maintain and monitor intranet and website content. 
• Develop, communicate and maintain Melba’s communications and content calendars.  
• Plan, create and prepare content for social media marketing campaigns and posts aligned with strategic objectives. 
• Develop SEO driven written and visual content targeted to our stakeholders and specific audiences identified in internal communications plans. 
• Manage multiple competing deadlines and projects concurrently including BAU and ad hoc in a fast-paced environment.
• Deliver Melba stories, including production of videos and other materials to accompany our annual report, including scripting and interviewing for short videos for social and internal communications. 
• Produce engaging digital content, including but not limited to images, banners, gifs, videos, podcasts, and animations, that help to promote Melba’s overall brand story 
• Liaise with external providers to coordinate content as appropriate. 
• Work with the marketing team to jointly monitor, evaluate and report on social media delivery and engagement. 
• Manage the community engagement of social media including comments and direct messages.  
• Review, analyse and report on all communications channels with a view to continually improve.  

Your background (skills and attributes)

• Degree in communications, journalism, or a similar qualification.
• Experience in a communications role within a fast-paced environment.
• Proficiency in Canva and other in-house graphic design tools.
• Familiarity with SEM Rush, Jungle Mail, Sprout Social, and Google Analytics (advantageous).
• Highly organised with advanced time management skills, including the ability to prioritise, meet deadlines, and work autonomously.
• Proven expertise in writing, editing, and storytelling across platforms for diverse audiences, with a focus on engagement and meeting strict deadlines.
• Skilled in creating content that enhances SEO and achieves digital communication objectives.
• Strong attention to detail and ability to thrive in a fast-paced environment with multiple competing deadlines.
• Experience and expertise in editing, proofreading, and content design.
• Excellent computer literacy and digital communication skills.
• Ability to write according to Plain English and Easy English principles (advantageous).
• Experience in the disability and/or community services sector (advantageous).
• Alignment with the values and goals of Melba, including a commitment to service excellence, human rights, and diversity.
• Resilient, flexible, and adaptable to changing priorities.
• Energetic, self-motivated, and creative problem solver with a focus on achieving results.
• A natural collaborator who enjoys working as part of a team and collecting and sharing people’s stories.

Requirements

• A current Australian Driver Licence.
• NDIS Worker Screening and Working with Children Check (we can support you through the process of obtaining one or both checks if you don’t already have them). 
• Compliance with OHS&W regulations, legislation, and Policies and Procedures is required. Successful completion of pre-employment safety screening checks, mandatory training, and their subsequent renewals is necessary.

About us

For over 50 years Melba Support Services has been providing services to people with disability that focus on supporting people to dream big, embrace life and do what they choose and value. Melba is firmly grounded in upholding human rights and recognises that part of living a happy, healthy life is being independent and being able to do the things that bring us joy.  Melba won the 2023 National Disability Award for Excellence in Service Quality. 

What's different about Melba?

We definitely do things differently; we call it The Melba Way. Melba's approach is built on a human rights values-based framework. Our purpose is to open up a world of opportunities for people to live a fabulous life. Everyone should be supported to live the life they choose. The Melba Way' is how we go about doing this.  Each person is individual and unique. The Melba Way honours and sustains this by creating, maintaining, and refining individualised person-led service, minute by minute, hour by hour and day by day.  We do this one person at a time.

Working at Melba

• We support people with disability to live the life they want.
• We have a Zero Tolerance approach to violence, abuse, neglect, and exploitation.
• Every member of the Melba community is committed to The Melba Way Charter, our vision, purpose and values.
• Melba aims to create welcoming and respectful workplaces that promote inclusive and collaborative working relationships.
• Join a supportive and collaborative culture where your contributions make a real impact. 
• Access to not-for-profit salary packaging.  
• Flexible work arrangements. 

Ready to make a difference? 

Click "Apply" now and submit your resume. We look forward to meeting you! 

Melba Support Services recognises the contribution that a diverse workforce makes to continuous improvement and service delivery and is an Equal Opportunity Employer. Melba Support Services values diversity and encourages applications from Aboriginal and Torres Straight Islanders. People with disabilities and from culturally and linguistically diverse backgrounds are also encouraged to apply. Melba Support Services is committed to making reasonable adjustments to the recruitment process and day-to-day work. As a provider of supports and services to children, Melba is committed to ensuring that every child feels safe and respected. All Melba staff and volunteers have a responsibility to make sure that children’s wellbeing and safety comes first, that they are supported to achieve their potential, respected, and protected from abuse and neglect.

A rare and enviable opportunity has arisen for a front of house and office administrator to join our highly successful Residential team at Colliers, based in our Melbourne CBD office in our state-of-the-art showroom and display gallery.

As part of this role, you will create the first impression for our clients and be a key point of contact able to assist with a range of queries.

 The successful candidate will hold ownership of:

• Welcoming all guests, clients and customers to our Showroom space
• Answering and directing all incoming telephone calls in a professional and proactive manner
• Supporting our high standard client engagement approach through the coordination of meeting rooms, event coordination & support all aspects of a memorable client experience
• Assisting with the management and maintenance of our modern in-house technology
• Arranging incoming & outgoing couriers & mail services for the office
• Processing invoices and managing corporate credit card receipts
• Assisting with contract administration duties as required
• Managing inventory of keys
• Ordering of office supplies
• Ensuring meeting rooms are set up
• General office management including contractor management

The role of Operations Support Officer – ANZ involves providing a high level of support to the ENR Operations Team Director and the Senior Leadership Team in the management of the ENR Business Unit.

The role requires essential skills in Communication (written and oral), Interpersonal Skills, Creativity & Flexibility, Analytical, Problem Solving, and Networking Skills.

Responsibilities

Project Set Up:

• Support cost centre leads in maintaining registers for clients, projects & personnel
• Liaise with finance to establish new clients & vendors
• Project setup in D365

Client Invoicing & Receivables:

• Monitor, receive & collate all documents required for client invoicing
• Keep client & project records up to date to ensure accurate & timely invoicing

Payables:

• Create purchase orders for contractors and suppliers
• Reconcile costs to sales and receipt in D365
• Reporting:
• Assist with data analytics and Business Unit financial performance reporting

 You will provide support for the Energy and Natural Resources Business Unit team members
:

• Work closely with Business Unit management to ensure smooth running of business functions
• Provide support to all Business Unit personnel
• Assist with maintaining and updating Business Unit systems and processes
• Liaising with other Business Units across the business.
• Liaising with Cost Centre Leads to attain necessary inputs in support of activities.
• Liaising with staff at all levels, within the Australian and New Zealand business and other T&T offices worldwide.
• Setup and maintain project data within T&T systems.
• Prepare invoices, create vendor purchase orders and assist with accounts receivables.
• Assist Director with data analytics and Business Unit financial performance reporting.
• Assist with and produce reports for management and board meetings.
• Maintain Business Unit registers and databases as required
• Preparation of correspondence – letters/emails.
• Preparation of submissions and reports as required.
• Establishing, updating and maintaining the Business Unit filing system for all documents related to administration of the Business Unit and Projects.
• SOX control responsibilities may be part of this role, which are to be adhered to where applicable.
• Comply with the requirements of Turner & Townsend’s Business Management Systems including Health & Safety, Environmental and Quality Management associated with the role and position within the company.

Are you a skilled Administration and Roster Officer seeking fulfilling work in a nurturing environment that offers stable employment and growth prospects? Apply today and become part of our team at our facility in Portland, Victoria.

About us

As a proud not for profit organisation since 1922, Respect Aged Care serves older residents through our high standard of care and community. Our focus is on giving back to older adults by fostering communities of belonging. Headquartered on the northwest coast of Tasmania, our philosophy is: Everyone deserves the right to a well-lived life, with dignity and respect.

Our organisation is constantly growing, with many homes and thousands of residents and employees across Victoria, New south Wales and Tasmania. Respect also has home care services in multiple states, and more than 700 units in different retirement villages and independent living communities.

The role

As the Administration/Roster Officer, you'll play a pivotal role in creating well-structured schedules and coordinating the perfect team to provide exceptional care to our beloved residents. You'll also have the opportunity to assist our General Manager and support our facility with various administrative tasks. Your key responsibilities will encompass managing office administration, reception, rostering, and other related support services.

The position is based at our aged care home in Portland, Victoria. The position is full time working Monday - Friday.

• Previous experience creating rosters is a must

• Coordinating sick leave replacements
• Coordinating shift allocations
• Providing administrative support to the Care Manager and Facility Manager.
• Well developed customer service skills.
• Strong written and oral communication skills.
• Exceptional organisation skills.
• Demonstrated problem-solving skills.
• Advanced computer and word processing skills.
  

To be considered for employment with Respect, each candidate must satisfy the legislative requirements of Aged Care Worker Screening to ensure suitability to work in the aged care industry.

What we can offer you:

· Competitive Salary + Super and entitlements.

· Maximize Your Benefits: Get Up to $18,550 in Not-for-Profit Salary Packaging Incentives per FBT Year!

· Unlock NFP Benefits: Enjoy Up to $7000 in Annual Tax Savings

· Meaningful work in a growth-driven organisation.

· A healthy and positive workplace culture.

Our purpose:

To care for the elderly in our communities in an environment of respect, value, and belonging.

Our Values:

Respect - Treat all people with fairness and dignity
Care - Look after and protect the elderly, and each other
Teamwork - Encourage, cooperate, and build trust
Courage - Do the right thing, even when it’s difficult
Integrity - Be open, honest, and trustworthy
Innovation - Think differently to solve problems
Excellence - Drive quality to continuously improve

As a member of the Safer Gambling team, you will play a key role in monitoring and ensuring the well-being of our customers by analyzing their transactions and account behaviour to identify potential indicators of problematic gambling. Your primary responsibility will be to detect early warning signs of risky behaviour, intervene when necessary, and provide support to those customers who may be experiencing difficulties with gambling.

In addition to your core duties of analysis and intervention, you will have the opportunity to work closely with customers who exhibit concerning behaviour, offering guidance and assistance to help them make informed decisions and take the necessary steps toward safer gambling practices. This may involve educating customers on available tools and resources, such as self-exclusion or deposit limits, to help them maintain control over their gambling activity.

Through your contributions, you will help shape the company's commitment to responsible gambling, ensuring that we uphold the highest standards of care and customer support. This role is perfect for individuals who are passionate about promoting safer gambling practices and want to make a meaningful impact within the industry.
 
Where and how you can work 
This role is based in Brisbane, Australia (HQ). At Entain AUS & NZ, we value a flexible work environment and support a hybrid working model, allowing employees to spend two days a week at the office, ensuring work-life balance and individual preferences. 
 
Please note: This role requires flexibility beyond the standard Monday to Friday, 9-5 schedule.  
 
Your day-to-day.  

• Monitor customer behaviour using data monitoring systems and manual reviews of transactions.  
• Offer assistance for inquiries related to safer gambling.  
• Engage with customers exhibiting signs of potential problem gambling.  
• Manage customer self-exclusion requests.  
• Act as a point of contact for distressed customers and their families, providing support.  
• Collaborate closely with internal stakeholders and teams.  
• Complete daily administrative tasks. 

 
 
What you’ll bring 

• A great attitude and a willingness to learn. 
• Effective communication and interpersonal skills, including active listening.  
• Strong analytical skills, including the ability to draw conclusions from different information sources. 
• Proficiency in managing and handling sensitive information with utmost confidentiality. 
• Demonstrated ability to express empathy and understanding towards diverse client personal situations.  
• Familiarity with IT concepts and tools is essential. 
• Knowledge of both the wagering industry and safer gambling practices or the ability to develop such knowledge. 

Entain Lifestyle 

• Embrace your need for a work-life balance through our 6 weeks of annual leave.   
• Celebrate the joy of starting a family with 12 weeks of paid parental leave. 
• Indulge in a range of wellness benefits through our wellness calendar, including, heavily subsidised gym memberships and other paid-for services. 
• Enjoy the convenience of a free onsite barista and a fully stocked fridge and pantry, ensuring breakfast and lunch are taken care of. 
• A wealth of learning and development opportunities, empowering you to broaden your expertise and achieve professional growth. 
• Company-wide events designed to honour and celebrate the outstanding achievements of our exceptional team.  
• We LOVE Entertainment, and Racing and Sports are at the heart of everything we do. So, it only makes sense that we provide access to staff giveaways to sporting and racing events. 

Who are we?  
At Entain Australia & New Zealand, we're on a mission to revolutionise the world of sports and gaming venue entertainment. We're the home of Australia and New Zealand's best gaming and tech talent, with a passion for pushing boundaries and creating unforgettable experiences. 

We have a host of leading brands under the Entain umbrella – our customers can experience the best of sports betting and entertainment with Ladbrokes Australia and neds, where together they provide thrilling avenues for sports enthusiasts and racing aficionados alike. Through Entain Venues, our venue partners offer non-stop entertainment through our line-up of brands from the Australian Poker League and SportsPick to the challenges of InnQUIZitive and many more.  

We're also proud to support racing and sport in New Zealand through our 25-year strategic partnership with TAB NZ. The TAB brand in New Zealand connects enthusiasts to the heart of the action, whether it's horse racing, greyhounds, or a variety of thrilling sports. 

As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion, or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide support for you to express your views and make a positive difference. 
 

For more information, please reach out to us at [email protected] or hit apply now. 

• Conduct essential KYC screenings and reviews for Moomoo members, cross-verifying data from diverse independent research sources by KYC procedures.
• Collaborate effectively with internal and external stakeholders while upholding awareness of AML/KYC regulatory requirements and compliance due diligence functions.
• Autonomously execute tasks while adhering to quality standards under leadership direction.
• Assist in issue resolution and communication under guidance from leadership.
• Resolve Moomoo member account issues, including a comprehensive documentation review for compliance fulfilment.
• Provide policy and procedures interpretation with key stakeholders & clients.
• Update forms as per local regulations and work closely with Compliance Operations to expedite documentation reviews and provide clarifications.
• Follow up with customers to ensure timely information submission.
• Ensure all tasks align with our policies and regulations.

• Bachelor's degree or equivalent with a focus in business, accounting or finance;
• 1-2 years of AML/CTF experience;
• Excellent verbal and written communication skills both in English & Chinese;
• Excellent digital literacy, including MS Office application knowledge and a broad understanding of securities and investments;
• Strong research and analytical skills and comfortable working under tight timelines;
• Works effectively and independently while being a team player;
• Willingness to work on a shift basis, including weekend shifts;
• Preferred, though not mandatory, possession of RG146 accreditations for general advice and securities. Full training and accreditation are available if required.

BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We’re leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We’re proud of brands, like COLORBOND ® steel that inspire and protect everything from hospitals to bridges and stadiums.

The Opportunity

Due to internal movement, BlueScope Distribution is looking for a Customer Service Officer to join the Adelaide sales team based in Wingfield. BlueScope Distribution is a single-source provider of product, processing and service solutions in steel and aluminium product. The business supports customers in a variety of industries and works with them to help deliver projects on time and to specification. BlueScope Distribution supports its customers by helping them find the freedom to do what they do best.

As a Customer Service Officer, you will be the face of BlueScope for our customers, ensuring exceptional service in each interaction. Working within a friendly and inclusive team you will be a key contact for sales and service enquiries. Your can-do attitude will be on full display as you take new orders and quotations, providing product and pricing advice and manage a variety of day-to-day enquiries. You will be the key customer representative to a dedicated portfolio of valued customers accounts, maintaining our high standards of service delivery.

With the support of an experienced team, you will be given every opportunity to further develop your career in customer service or sales with us here at BlueScope Australia. You will have access to various health and wellbeing initiatives including Employment Assistance Program, Employee Real Deals and on-going learning, support and training. 

What Will You Do?

Based in our sales office located in Wingfield, you will:

• interact with our customers over the phone and email managing quotes and queries
• follow-up on quotations and inquiries converting these into sales opportunities
• collaborate with internal stakeholders including marketing, warehouse and sales departments to ensure customer expectations and requirements are met - including product specifications, special packaging, and delivery timetable
• nurture and grow relationships with customers to uncover new business and sales opportunities
• continuously look at new ways of improving the customer experience and consistently improving the total value proposition

More About You

With a strong customer focus and willingness to grow and develop yourself in the role you will bring:

• experience working in a customer service environment
• high attention to detail and ability to complete multiple tasks simultaneously
• excellent communication and interpersonal skills
• confidence to resolve issues effectively and efficiently
• a proactive approach in building constructive and effective relationships
• basic knowledge with Microsoft office and a willingness to undergo relevant training

Why BlueScope​

As we’re creating strength for the future through our people, products and solutions, BlueScope gives you opportunities to innovate, learn and grow with the business, supported by inclusive leadership and a positive, passionate team. At BlueScope, you’ll:​

• Learn and develop as you grow. With opportunities to build skills specific to your role and aspirations, our lifelong learning culture will support your future career pathways.​
• Create innovative solutions. Seek better, smarter ways to solve problems, create sustainable solutions and make things happen.​
• Experience connection and care. Experience a positive, inclusive work environment where we look out for each other’s safety and wellbeing.​
• Deliver work that matters. Every action you take matters in delivering for our customers and strengthening communities for the future. We value what you do. ​

At BlueScope, we offer work-life flexibility through our B-flex program. We’re committed to fostering an inclusive environment where every employee feels respected and valued to be their authentic selves, and welcome people of all backgrounds, skills, experiences and perspectives. We encourage Women and First Nations people to apply. We’re passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal.​

Bring your energy and make your mark, as, together, we drive Our Purpose: “We create and inspire smart solutions in steel, to strengthen communities for the future.” ​

Come and discover us at www.bluescope.com/auscareers​

Join us, creating strength for the future.

Applications close Monday 20 January 2025

Technical Partners Health (TPH) scaffolds the provision of technical support crossing the whole of  Griffith Health, spanning three streams (Technologies, Operations and Logistics; Laboratory and Preclinical Experience; Simulation and Practical Experience). TPH includes more than 50 Technical specialists, working collaboratively to support various Health Schools, Clinics, Research and, Learning and Teaching within purpose-designed facilities across multiple campuses. 

To ensure we achieve our vision, an exciting opportunity exists within our Technical Partners Health team. The Senior Compliance and Project Officer will lead in the provision of expert advice for the Health Group and implement measures of best practice pertaining to procurement, equipment handling, storage, disposal (including chemicals and substances) and biologicals handling (including health and safety procedures) to ensure that Health Group meets all legislative and University compliance requirements.  

The Senior Compliance and Project Officer (TOL) is a leadership position within Griffith Health that will work under broad direction of the Technical Manager – Technologies, Operations and Logistics (TPH), to work with relevant internal and external stakeholders including regulators where appropriate to ensure the Health Group meets all legislative and University compliance requirements. This position provides expertise and strategic guidance and support to managers in preventing and responding to complex health and safety issues as well as expertise in scoping, coordinating, and administering the successful delivery of a diverse range of implementation projects involving specialised space to support strategic initiatives of the Group. 

In addition, the Senior Compliance & Project Officer (TOL) will play a pivotal role in the following aspects: 

• Playing a lead role in embedding a sustainable, positive and effective safety culture across the Health Group, including providing advice and assistance to staff and students on chemical and substance, biological and equipment usage safety, risk assessments and related matters.
• Undertake Special Approvals for chemicals, biologicals and equipment for Griffith Health and lead the development and implementation of appropriate chemical and substance safety standards and practices.
• Work with the University Health, Safety and Wellbeing team to implement statutory obligations for chemical and substance, biological and equipment safety matters.
• Proactively identify, implement and/or manage initiatives/projects, including processes and standards and educative support services to both staff and students on chemical and substance, biological and equipment usage safety, risk assessments and related matters.
• Work with stakeholders to support audits, corrective actions and ongoing certification of laboratories and facilities where chemical and substance, biological and equipment usage activities are occurring with a view to identifying, assessing, and controlling risks.

About you 
What matters most is your drive to create a brighter future that benefits all. Through our core principles of excellence, ethics and engagement, you’ll thrive on seeing the direct and lasting impact you’ll have on every community and every future. 

You will: 

• Hold a degree with relevant postgraduate qualifications in the field of chemistry and significant relevant experience in providing chemical substance safety and project support within the higher education sector or an equivalent combination of relevant experience and/or education and training which demonstrates capability to perform the key accountabilities of the position.
• Extensive knowledge of chemical handling (scheduled substances and dangerous goods for example) and the appropriate segregating in compliance with legislation.
• Have exceptional communication, written and interpersonal stakeholder engagement and facilitation skills, enjoy delivering training and at ease working and leading in a digital environment. 
• Be solution focused with excellent analytical and problem-solving ability. 
• Have proven ability to successfully collaborate with Subject Matter Experts (SME's) and key knowledge holders, investigating current practices to identify optimisation opportunities for improvement and implementation.
• Be a self-starter and have a very high level of professional accruement extending to meeting KPIs and working both autonomously and as a team. 
• Value teamwork and have demonstrated success effectively leading and coaching multidisciplinary teams and SMEs regarding safety and compliance implementation.
• Have a thorough working knowledge of the legislative and regulatory framework pertaining to high hazard laboratory environments. 
• Uphold the Griffith principles of respect, high performance, inclusion, collaboration, and integrity in the workplace. 

What we can offer 
This is a continuing, full-time position and is primarily based at Griffith University Gold Coast campus. As Griffith is a multi-campus University you may be required to work across other campus locations. 

Griffith University’s campuses are located on the lands of the Yugarabul, Yuggera, Jagera, Turrbal, Yugambeh and Kombumerri peoples. 

Salary Range 
The full time equivalent base salary will be HEW Level 8 range $110,939 - $124,803 per annum + 17% superannuation. The total FTE package will be in the range $129,798 - $146,019 per annum.

TMGM stands at the forefront of online trading and investment services, proudly serving as Chelsea FC's Official Regional Online Forex and Trading Partner in Asia Pacific. With a global presence and offices spanning three continents, TMGM has earned its reputation as a trusted CFD trading provider. We embody excellence through a commitment to regulatory compliance, technological innovation, and unparalleled customer service.

At TMGM, our vision goes beyond providing a platform for trading; we aspire to empower our clients with the best trading conditions. We leverage industry-leading and cutting-edge innovative platforms to ensure that your trading experience is nothing short of exceptional. Our relentless commitment to research and development continually pushes the boundaries of liquidity and usability, giving them the tools they need to thrive in an ever-evolving financial landscape.

About The Role：

We are seeking a Senior Promotion Operations Officer to join our dynamic team within the financial industry, specifically focusing on CFDs (Contracts for Difference). The ideal candidate will be responsible for overseeing the entire lifecycle of promotional operations, ensuring smooth processes, and collaborating with various departments to deliver an optimal client experience. This role requires a keen eye for detail, strong data management skills, and the ability to work efficiently in a fast-paced environment.

Key Responsibilities：

• Review promotion applications to ensure all eligibility criteria are met.
• Set up client accounts in accordance with promotion requirements.
• Provide stakeholders with advice on promotion details and address related inquiries.
• Handle the organization and calculation of large amounts of data related to various promotions.
• Organize and report data to support the marketing team in measuring the effectiveness of campaigns.
• Update and distribute Standard Operating Procedure (SOP) documentation, ensuring all operational processes are clearly defined and kept up to date.
• Collaborate closely with the marketing, product, and other departments to ensure a seamless client experience, while also proposing operational improvements where necessary.
• Strengthen communication between promotion operations teams and other departments, ensuring customer feedback is incorporated into promotion and process improvements.

• At least 2 years of experience in an operations team within the CFD industry or other financial industries is preferred.
• Strong project management skills with a proven ability to oversee multiple projects concurrently in a fast-paced environment.
• Strong attention to detail and a commitment to accuracy.
• Quick learner with the ability to absorb and apply information efficiently.
• A team player with excellent collaboration skills.
• Proficiency in Microsoft Office (advanced Excel skills are an advantage).
• Willingness to work on public holidays.
• Bilingual proficiency in English and Chinese (Mandarin).

• Celebrate your tenure with us! Receive generous milestone anniversary gifts that grow with each year of service.
• Join a vibrant workplace culture with fantastic team-building activities and WFH arrangements.
• Prioritize your well-being! Access our Flexible Spending Account (FSA) for various health and wellness needs.
• Invest in your growth! Access annual training opportunities tailored to your role.

Do you have a passion for shaping and influencing company culture?

Join our team and play an important role in enhancing our operational efficiency working as Maintenance Support Officer at Gove House, Nhulunbuy.

In this role, you will report directly to the Maintenance Coordinator and play a crucial part in maintenance works and services to be delivered to multiple contractors.

This position can either be residential on a 5:2 roster, working Monday to Friday 10 hours per day for local candidates to Nhulunbuy, housing is provided.

Or you can also FIFO on a 14&7 – 10hours roster from Cairns, Brisbane or Darwin.

Your responsibilities:

• Administer work orders using maintenance system, supporting contractors, ensuring all maintenance, both planned and reactive, is issued accurately to the relevant contractors.
• Update maintenance system to keep all work orders updated and progressing with a focus on overdue and outstanding items.
• Assist with preparing weekly, monthly updates and notes for client meeting including sub-contractor performance and overdue escalations.
• Utilize maintenance system to review trade workload and schedules, reallocating works orders as required.
• Support Maintenance Coordinator and perform other administrative or maintenance related duties to ensure all services are delivered.
• Assist with the preparation of preventive maintenance plans, managing and adapting these as required via the maintenance system.
• Report generation – ability to gather information, process and provide accurate information on accrual reports, work order reports, and overdue/outstanding JOB reports.
• Engage with contractors throughout the day to ensure they are aware of critical works and are working to complete open JOBS.
• Engage with tenants regarding Maintenance requests and services.

Who are we Looking For?

• Excellent communication and administrative skills.
• Good command over various information technology applications
• Self-motivated, problem solver and well organised
• Experience in maintenance scheduling or previous experience in scheduling or similar field is desirable

Why choose Sodexo?  

Sodexo is a people business, employing over 400,000 people worldwide and thousands in Australia. Our skilled trades are critical to keep our facilities running like clockwork on remote sites and villages. We are committed to providing opportunities for trades who are as committed to safety and service as we are!     

Working with Sodexo is more than a job; it’s a chance to be part of something greater because we believe our everyday actions have a big impact. With us, you belong in a company that allows you to act with purpose and thrive in your own way. We are always looking for people to join our team and help us create a lasting impact on individuals, society, and the planet.

At Sodexo, we are a proud Equal Opportunity Employer and encourage applications from all applicants regardless of age, race, sex, ethnicity, religion and beliefs and people with disabilities.   

We offer a competitive salary, many training, upskilling and development opportunities and an outstanding benefits and recognition program!    

How to apply?  

If you are interested in joining the Sodexo team and meet the minimum criteria outlined above, please apply with your resume detailing relevant employment experience and availability.  One of our friendly recruiters will contact shortlisted candidates for a phone interview. This will also be your opportunity to ask any questions you may have.  

Submit your application today and become part of the Sodexo family!   

What you'll be doing:

• Proactively engaging with supplier, project managers and the manufacturing team to ensure the efficient supply of parts and finished goods to market.
• Managing the warehouse by ensuring sales order dispatch dates are communicated within NetSuite and the resulting timely dispatch of all customer orders.
• Performing internal stock transfer fulfilment and controlling stock across multiple locations to ensure accurate availability.
• Managing the logistics process end to end through stock receipting, picking, packing and dispatching.  
• Managing the booking and collection of domestic and international shipments using multiple company or customer accounts.
• Ensure the timely delivery of parts to sub-contractors and field service personnel to support business outcomes.
• Ensuring key inventory reports are produced and analysed, while conducting cycle counts and investigating stock discrepancies. Completing the process by performing stock adjustments and adding new products into our ERP system.
• Liaising with management to procure products by requesting quotation, negotiating best price, raising and releasing the purchase order to support operational outcome. 
• Scheduling purchase order delivery to align with the manufacturing plan and other operational activities.

We are seeking a highly organized and motivated Training Officer to join our team on site at Horsley Park. As a Training Officer, you will be responsible for designing ,developing, implementing, and evaluating training programs to enhance employee skills and performance  specifically with competency in Health and Safety, Quality and operations.

 Specifically you will:

• Be responsible for the overall co-coordination of the Training system for the PCM division,
• Ensure all Pact, Contractor and visitor induction is current and managed through onLocation software for the division.
• Ensure all PCM sites have site orientation completed for all personnel as per the training matrix.
• Create training and competency assessment material in the designated format and database.
• Deliver training and conduct assessments on all sites as needed,
• Maintain training programs, matrix & schedules which include all external training, Pact Safe, site specific and job specific procedures.
• Ensuring all personnel are identified and a training gap analysis is completed,
• Co-ordinate all external training,
• Liaise with other personnel conducting training and assessing,
• Ensure all training is captured and filed electronically as per site specific requirements.

• Permanent, Part time 18 hours per week
• $75,252.28 per annum (pro rata) plus Superannuation
• Join the City Lifestyle team

Hume City Council is one of Australia’s fastest growing and culturally diverse councils. We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible.

To provide a high level of general office administration tasks that supports the Homestead Community and Learning Centre.

What you’ll be doing:

• Manage and maintain appropriate systems to ensure effective and efficient day-to-day administration of programs including general correspondence, meeting minutes, purchasing, invoicing, document management, collation of data and reports. 
• Supporting administration of the Centre’s booking system (Bookable), including point of contact enquiries, maintenance of the booking system and administration of accounting processes.
• Administer the Centre’s learner enrolments, including the processing of enrolment forms and payments
• Ensure effective and efficient day-to-day operation of the Homestead Community and Learning Centre as per the Operations Manual.
• Manage customer service requests, complaints, general enquiries and transactions (where appropriate).
• Assist in the coordination of volunteer and program staff. 
• Assist in the compilation and delivery of marketing content including collation of information and maintaining relevant databases
• Manage the design and data entry of databases as required particularly maintenance of the Social Planet enrolment database.
• Help promote and support the participation of a wide range of users in the facility and Council programs through collaborative approaches and maintenance of day-to-day facility operational functions.

The skills and experience you’ll bring to the role:

• Previous experience working in an administrative role and demonstrated experience and aptitude in dealing with members of the public. 
• Well-developed interpersonal skills and proven ability to communicate effectively and gain co-operation and assistance from customers, management and employees at all levels within the organisation.
• Commitment to quality customer service provision and the ability to follow through all enquiries effectively and efficiently. 
• Knowledge and/or proficiency in the use of facility booking or administration systems within a community setting.
• Proficiency in the application of standard office administration and clerical procedures and practices.
• Demonstrated ability to communicate both verbally and in writing with a broad range of people from diverse backgrounds and cultures. 
• Demonstrated ability in dealing with difficult situations, resolving problems and presenting a positive image of Council.

Why Hume City Council?

A leader in local government, we’re committed to creating an inclusive and collaborative work environment that is guided by our values:

We’re better, every day: We give things a go and value progress over perfection. We have permission to go for it and are expected to reflect and learn.

We’re in it together: At Hume, everyone matters. We Welcome and include all. Respect and safety are expected.

We show up: We empower and trust others and own our work. We rise to the challenges and are expected to do what we say we will.

All for Hume: We strive to achieve our best for the Hume Community. We are proud and passionate about working towards better outcomes and expect they are at the centre of everything we do.

We offer a competitive salary package, professional development opportunities, and a supportive work environment.

A child safe organisation and an equal opportunity employer. Council encourages people of all ages, people with disability, Aboriginal and Torres Strait Islander people and people from culturally diverse backgrounds to apply.

All candidates will be required to undertake background and probity checks including Reference Checks, Working with Children Check, and a Criminal Record Check. #LI-Hybrid

What will you be doing?

• Ensure vendor information is up to date in A/R module.
• Ensure invoices processed in the A/R ledger are coded with appropriate supplier and general ledger account codes.
• Reconcile suppliers’ statement of account and follow-up for any missing invoices.
• Regularly monitor the A/R ageing report and follow up on any credit notes/missing invoices.

 Your key responsibilities include:

• Answering and/or directing phone calls 
• Meet and greet all visitors to the office
• Check in patients, ensure completion of paperwork and update patient details
• General administrative tasks such as filing, scanning and scheduling appointments
• Contact claimants regarding upcoming appointments
• Mail distribution and dispatch (including courier management)
• Manage the day to day presentation and preparation of consulting rooms 
• Administration support to Medical Specialist and Client Services Team 

We are looking to fill 2 full time positions in a hybrid arrangement.

What You Will Be Doing

This role is responsible for liaising with Medical Practices, Nurse Practice Managers and Medical Receptionists to schedule tele based appointments with GPs and help facilitate the timely return of medical information.
 

Key Responsibilities include, but are not limited to:

• Managing a caseload, actioning task, and writing accurate and detailed case notes to capture actions completed on cases via an online case management platform (medEbridge).
• Making outbound calls liaising with medical clinics to secure tele based appointment bookings with GPs.
• Receiving inbound calls from medical clinics and key stakeholders, including customers and their clients.
• Assisting with enquiries and resolving queries.
• Managing the tele interview appointment calendar and the tele email inbox.