About the Opportunity

Reporting to the Executive Director, Oceans. The successful candidate will provide exceptional administrative and operations support. Working collaboratively with other Focus and Enabler areas, and Corporate Services as part of our matrix structure. Including supporting the Oceans leadership team on accounting, people, recruitment, IT, and other administrative matters as required.

This role facilitates and coordinates, tracks, and prioritises a range of critical tasks and projects in support of the broader Oceans team including:

• Managing and coordinating the day-to-day operation schedules, calendars, and appointments for complex meetings, and domestic/international travel arrangements across multiple geographies and time zones.
• Coordinating team meetings, preparation of agendas, capturing action items and arranging attendance of guest speakers. 
• Managing logistics, scheduling, planning, and disseminating of materials for events, expeditions, workshops and interface with Chair and Co-Chair Offices.
• Records and data management including, but not limited to, management of Microsoft Teams pages, SharePoint site and maintaining an organised filing system.
• Management of administration and travel budget items, including overseeing expense reporting.

The successful candidate will also manage one direct report and supervise and manage the workload of Administration Coordinators responsible for planning and management of domestic and international travel, expense management, purchase requisition and invoicing support. Supporting events and meeting coordination for program heads.

Come shape the future of education with us.

We are Compass - smart school management in one connected platform. We believe that time spent in the classroom should be for learning and teaching.

Our two co-founders John and Lucas met over a team lunch and while chowing down on their cafeteria sandwiches they bonded over their unapologetically nerdy love for education technology. After months of white-boarding and long days spent writing thousands of lines of code, Compass 1.0 came to life in 2009 in Lucas’ parents' garage.

Fast forward a decade - it’s no longer just John and Lucas eating sandwiches at the lunch table. Our school management ecosystem is now used in more than 2,000 schools across Australia and beyond. We’re joined by over 200 members of the Compass team, delivering smart school management solutions around the world.

Here’s why we need you…

We are looking for an enthusiastic person to join our established AU Support team. At Compass, great support is at the heart of our market-leading customer service, and so you will be a key part of a dynamic and fast-growing team.

In this role there are opportunities for rapid progression and exposure to other parts of the organisation for the right candidate.

What you’ll do:

You will join the Compass AU Support function in our Perth Office, working with the Support Manager & Support Team Leads, to ensure that our schools are provided with the service they need to get the most out of the Compass platform.

Specifically, you will:

• Provide solutions to schools by responding to their requests and solving their problems as they arise.
• Manage communications through a range of channels - including live chat, emails, and phone calls.
• Work closely with the sales, product, and engineering teams to escalate customer inquiries as required.
• Draft and maintain knowledge base resources such as help articles and videos relating to all parts of the Compass platform.

About You

We are looking for people who have a passion for creativity and problem-solving. Our clients are constantly giving us new challenges to work through and resolve so excellent customer service skills are a must. We’re also looking for people who celebrate diversity and thrive in a collaborative environment.

You will also:

• Demonstrate a service-oriented approach to helping customers
• Be enthusiastic & motivated, with a positive attitude and good initiative
• Have strong verbal and written communication skills
• Have strong attention to detail and ability to see tasks through to conclusion

What’s in it for you?

• Meaningful work in a rewarding industry that allows you to contribute to a mission that you believe in
• Flexible working culture - hybrid working environment
• Learning & Development opportunities - we want you to grow and get the most out of your role!
• Parental Leave Program for both primary and secondary carers
• 24/7 access to our Employment Assistance Program (EAP) through the means of face-to-face, livechat and phone support

It is a really exciting time to join Compass. We are growing fast and need people who want to grow with us.

Compass is proud to be an equal opportunity employer. We embrace and celebrate diversity and are committed to creating an inclusive environment for all employees.

Prior To Commencing Employment, You Require:

• a valid Employee Working With Children Check
• a satisfactory National Police Check
• verification of unrestricted work rights in Australia, eg citizenship, passport, or birth certificate

Newhaul is seeking a versatile and multi-skilled IT professional to take on the newly established role of Senior Technology Officer – Data and Reporting. In this pivotal role, your input will be crucial in identifying opportunities for improvements and tailoring solutions to align with the evolving needs of our expanding business. The position calls for proficiency in data reporting and analysis, paired with a keen interest in a broad spectrum of technical skills to handle various IT projects, provide user support, and contribute to the implementation and management of our IT systems and services.

We are actively seeking candidates who prioritise continuous improvement and can seamlessly navigate through emerging technologies. We're in search of an individual aspiring to excel as an exceptional IT all-rounder, relishing the opportunity to become the subject matter expert (SME) across various systems and platforms. The ideal candidate should demonstrate creative problem-solving skills, a readiness to adapt to new technology and software, and, above all, the right attitude – a commitment to being a versatile and adaptable professional keen on growing alongside the evolving needs of the company.

Key Responsibilities:  

• Developing KPIs, tools, and dashboards to enhance business processes, increase productivity, and ensure the consistency, reliability, scalability, and quality of standard reports.
• Identifying data sources and gathering relevant data from various internal and external sources.
• Cleaning, validating, and preprocessing data to ensure accuracy and consistency, addressing any data quality issues.
• Identifying trends, patterns, and correlations within the data, offering insights that support decision-making processes from complex data.
• Developing and maintaining databases, and data systems – reorganising data in a readable format.
• Preparing reports for stakeholders, enabling them to take important decisions based on various facts and trends.
• Collaborating with cross-functional teams to prioritise and address business needs, ensuring that data insights contribute cohesively to the organisational strategy.
• Acting as the primary ICT support contact for internal stakeholders, guiding them in the effective utilisation of our various systems and platforms.
• Seamlessly adapt to new technologies and become the subject matter expert (SME) in various systems and platforms, ensuring a high level of proficiency and efficiency in their utilisation.
• Display a continuous improvement focus by systematically identifying opportunities for enhancements and customising solutions to align with our business requirements, contributing to ongoing efficiency and effectiveness improvements.

The role is adaptable, and we're open to candidates with some, not all, of the desired skills and experience, what matters most is the right mindset and the drive to take charge and shape your own path.