Our Front Office team is looking for an enthusiastic, customer service focused Guest Service Agent (GSA). As our newest GSA your role is to welcome our guests on arrival to ensure they enjoy their stay as you check them into or out of their villa. You may also help to coordinate our guests’ experiences or activities and share the things you love about Byron.

A little bit about us: Nestled on fifty acres of absolute beach front paradise, Elements of Byron is an award-winning resort offering luxury accommodation options, world-class resort facilities and unforgettable experiences. Barefoot luxury at every step.

To set you up to succeed: Two weeks of structed training will be provided to you covering the tasks required on both the morning and afternoon shifts. You will also be assigned a buddy who will support you as you learn the system and resort features.

The role: Working on our busy reception desk, you will be responsible for ensuring we do not merely deliver service but do more than is expected to create meaningful and authentic moments of hospitality. Checking guests in and out daily, making reservations over the phone, running daily reports to identify any special requests, anticipating guests service needs, and complying with policies and procedures. You will listen to, and resolve guest's complaints or concerns, but there will always be a manager there to support you when required.

The hours: Full time on going casual role available working up to 38 hours a week, across a 7-day rotating roster.

Ideally you will be an Australian Citizen or Resident, as this is an on going role that may move into a permanent position we are not able to consider someone on a WHV.

The shifts: 7am - 3pm and 3pm - 11pm.

Rates: Mon-Fri $31.09, Sat $37.31, Sun $43.52

We are looking for people who can be flexible to work these shifts.

7

• Provide exceptional customer service by responding to requests promptly, efficiently and courteously
• Experience working in a 4-5 star resort/hotel front office environment
• Demonstrated proficiency in Microsoft Office, Fidelio or Opera System
• Ability to communicate with a diverse range of people
• Full availability to work weekends and public holidays
• Remain calm and effective in emergency and high pressure situations
• Current drivers licence essential
• First Aid Certificate desirable

• Restaurant, Accommodation and Spa treatment staff discounts
• Employee Assistance Program
• Full Day Orientation and dedicated departmental training
• Annual and fortnightly staff awards
• Refer a friend incentive
• Stability and long term employment opportunities for the right candidate
• Work in a beautiful beach side award winning resort
• Uniform provided and parking available on site

What You'll Do:

Reporting to the Food and Beverage Operations Manager, you will assist in guiding the Food and Beverage team across multiple facilities to delivery an exceptional experience for all team members and resort guests, play a leading role in designing & executing the Food & Beverage Operations within the resort.  You will also:

• Ensure the Food and Beverage Department represents the core values of NRMA in terms of professionalism, cleanliness and guest experience.
• Maintain these standards whilst working within monthly financial budgets set by NRMA.
• Work professionally alongside the Chef, Resort Management and Events Team, to create industry leading outlets and functions, and
• Create and maintain a positive, dynamic working culture that creates moments of exceptional quality.
• Train and guide Food and Beverage Hosts and ensure service standards are met
• Lead team members in all aspects of the daily operation of the Restaurant/Café, providing the necessary assistance and training where required
• Barista duties as required

Other duties as may be required from time to time due to operational needs and much more

What You'll Bring:

Ideally, you will have previously managed or held a senior role in a Food and Beverage department you are now ready to move into a role where no one day will ever be the same. Your hands on experience will assist in leading & mentoring the department to success.

• Experience in a restaurant and or previous customer service experience.
• Outstanding guest relations and communications skills and the ability to relate to and host resort guests from a wide range of nationalities and backgrounds
• Ability to communicate to the resort team the NRMA business goals, as well as the resort specific goals, and to encourage and support initiatives which may assist those goals
• Knowledge of and ability to maintain a safe and hygienic working environment.
• Ability to maintain control and composure in difficult situations
• Knowledge of relevant statutory/regulatory requirements impacting on resort operations such as Liquor Accommodation Acts and Environmental Legislation

What’s in it for you? 

At Parks & Resorts we are not just about discounts (although you do get these too). We know everyone leads a life of their own and regardless of what stage you are at we have something to suit! 

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities 
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. 
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more 
• “ME” day – one extra day of paid leave per year, called a ME Day, to use at any time during the calendar year 
• Market leading 18 weeks paid primary and 4 weeks paid secondary parental leave entitlements 
• Discounts on all NRMA insurance products including car, home & travel 
• Grow or progress your career and move around the country or across the NRMA Group's business with us. 

Know You Belong:

At NRMA Parks & Resorts we celebrate and welcome difference and work together to create an inclusive workplace where our people feel respected, heard, valued and connected no matter what background or experience. From First Nations peoples, to gender, age, ethnicity, sexual orientation and different abilities, we welcome people from all walks of life and embrace unique perspectives.  

Are you nodding your head as you read this?  Ready to roll up your sleeves and really make a difference? Apply now!  We cannot wait to hear from you! 

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks. 

Who We Are

We are glad you want to help us make a difference! 

At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people, and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress. 

Who You Are 
 

You are a self-motivated team player with the ability to easily mingle with cross-cultural environment, working in line with Alfa Laval drivers; Action, Interaction, and Satisfaction. You are driven and see solutions rather than problems, effectively prioritizing and executing tasks. A focus on continuous improvement is on your DNA. You build trust, by clear communication with no prestige. 

We are now looking for passionate Service Centre Technician II who would be directly responsible for the execution of quality and efficient services.

This position of Service Center Technician reports to Service Centre Manager in Sydney, Australia. 

You are an individual that has:

• Ability to communicate with all internal and external stakeholders.

• Excellent customer relationship skills and flair for maintaining relationships and working across different cultures.

• Ability to fault find and diagnose machine or process related problems.

• Agile and positive mindset when it comes to challenges.

• Proficient in Microsoft suite applications

• Excellent oral and written English language skills.

About the Job

A great opportunity to work for a reputable company who is a leader in their field. If you are looking for a role to help you to grow and develop your skills, Alfa Laval is looking for you. This role is based in our Service Center in Kwinana , WA.

You will be working with our Western Australia team mainly on heat exchangers (GPHE and WHE) ensuring reliable operation, optimum performance and efficiency.

Key Tasks

• Secure a strong HSE and quality culture within the Service Centre.

• Perform hands on activities related to Heat Exchanger reconditioning including disassembly, inspection, cleaning, assembly, and pressure testing of the GPHE and WHE units.

• Report the technical findings on the different inspection along the job and establish reports.

• Adapt quickly availability of internal and external resources based on customer demands.

• Ensure that jobs are executed according to importance in close cooperation with sales and that deviations are reported quickly.

• Share knowledge and support in competence development.

• Suggest improvements for products and working procedures.

• Execute repairs and reconditioning of equipment in service centre according to specifications, repair manuals and the defined job scope.

• Be engaged in problem resolution, suggesting & implementing improvements for products, tools and working procedures.

What you Know

• Mechanical Engineering qualification(s), or equivalent.

• Welding qualifications would be an advantage.

• Problem-solving skills.

• Knowledge of Alfa Laval products especially heat exchangers would be an advantage, but not essential.

Konica Minolta is innovative, robust and continually evolving. From printing, scanning and copying to cloud storage and robotics, our award-winning products and solutions help companies to transform and move information faster. Our people make this possible. As a Workplace Gender Equality Agency Employee of Choice, we offer workplace flexibility, support diversity and promote events and activities to support wellbeing. We strive to create and maintain an inclusive workforce as diverse and capable as our class-leading solutions. We actively encourage women and those from diverse backgrounds to apply for our roles.

About the role
The National Manager, Service Delivery, Planning, and Coordination manages the Service Delivery relationship with Konica Minolta Customers. The role is responsible for ensuring high-level, consistent service delivery nationally, product reliability, and strong financial performance. The role provides leadership to our field service teams nationally. The role reviews and analyses the performance of our service teams using macro and micro data to ensure customer outcomes, profitability, and efficiency.

• Review and analyse financial data and provide input on improvement measures.
• Review and analyse service data to ensure compliance with company and customer KPIs, and identify and implement corrective actions when required.
• Collaborate with stakeholders to develop and implement the service strategy.
• Collaborate with service delivery teams across the regions to ensure the seamless delivery of service both during the installation and through the lifetime of the machine at the client site.
• Develop relationships with key KMI stakeholders and coordinate reporting and global strategy implementation.
• Review, analyse, and approve service pricing to ensure profitability.
• Outline policies and procedures for the service teams in the regions and oversee their adherence to the same.
• Set and review KPIs for State Service Delivery Managers to ensure target achievement.
• Engage with the regional services team to review and manage their progress against outlined targets.
• Coach, mentor and develop members of national service delivery and field service delivery teams.
• In collaboration with key internal stakeholders, work towards developing a technical training pathway for Field Service Engineers.

Who are we looking for?

• Ability to review and analyse financial and other data on a macro and micro level and provide appropriate recommendations.
• Ability to build and influence positive relationships across all levels of the business.
• Strong leadership and influencing skills.
• Print industry experience in a client service or IT related environment.
  As per Konica Minolta compliance procedures, the successful candidate will be required to undertake background checks.

As per Konica Minolta compliance procedures, the successful candidate will be required to undertake background checks.

What can KM offer you?
You will enjoy a collaborative team culture where you will be supported and empowered to contribute your ideas and identify opportunities to develop your team and yourself. We are dedicated to the values of diversity and inclusion and have a firm commitment to ethical practices and corporate responsibility.

Konica Minolta is committed to providing a working environment that is inclusive and fair to both women and men. Progressive policies such as our domestic violence policy; paid parental leave and flexible workplace policies enable our people to balance work and life responsibilities. We have been thrilled to receive a citation from the Workplace Gender Equality Agency (WGEA) as an Employer of Choice for Gender Equality 5 years in a row.

Equal Opportunities
We are committed to providing equal opportunities and actively encourage applicants from all backgrounds to apply for our roles, regardless of gender, age, sexual orientation, ethnicity, religion, or disability.
If you require any adjustments/assistance during the recruitment process, please reach out to [email protected]

Join our Team and thrive in an environment built on strong Collaboration, continuous Learning, and personal Growth. Everyday at Konica Minolta is an opportunity to share your Ideas, influence Change and engage with colleagues from diverse backgrounds and experiences.

We have opportunities available for experienced Food and Beverage attendants and Waitstaff to work at our signature Restaurant Azure, poolside at Breeze Cafe or at our Adults only pool, Summer Salt that has a swim up-bar and food truck.

Your role will require you to converse with our guests by explaining our menu and beverage options, assist with dietary requirements and up-sell where possible. If you are working outside at our beautiful Lagoon or Adults only pools, you will be running food and drinks to your section, while also ensuring that tables and Cabanas are kept clean and tidy.

We require you to be available a minimum of 4 days a week and have flexibility on the days and hours that you are available.

A little bit about us: Nestled on fifty acres of absolute beach front paradise, Elements of Byron is an award-winning resort offering luxury accommodation options, world-class resort facilities and unforgettable experiences. Barefoot luxury at every step.

We are looking for motivated, energetic and fun people to join our team as Food & Beverage Attendants and Waitstaff.

To be successful you will hold a current NSW RSA, be a strong team player working well with colleagues, floor staff and our kitchen teams to ensure a smooth and efficient service.

• Preferably an Australian permanent resident with a commitment to longer term employment.
• Working Holiday Visa holders are welcome to apply, but will require a min of a 4 - 6 month commitment to the resort.
• Previous hotel, resort or restaurant experience would be highly regarded
• Availability to work a variety of hours and days
• Previous experience working as a Food and Beverage attendant or Waiter
• Current NSW RSA and drivers licence
• The ability and flexibility to work various rostered shifts, including early mornings, late evenings and weekends
• High standard of grooming, presentation and communication
• Confidence in conversing with our guests and clients
• Actively demonstrate pride in your work
• Strong work ethic and punctuality

• Restaurant, Accommodation and Spa treatment discounts
• Employee Assistance Program
• Full Day Orientation and dedicated departmental training
• Annual and fortnightly staff awards
• Refer a friend incentive
• Stability and long term employment opportunities for the right candidate
• Work in a beautiful beach side award winning resort
• Uniform provided and parking available on site

Are you passionate about helping people? Join this exciting opportunity to help out your fellow Australians!

We are hiring Customer Service roles to support our client, the Australian Passport Office, in Modbury. Be recognised and rewarded for your contributions while making a real difference to the lives of Australians.

About The Role

With access to knowledge content, extensive training and leadership support you will be helping Australians with Passport enquires looking to travel.

As a Customer Service Representative, you will be providing essential services to people across Australia on behalf of our Australian Federal Government client. In this role you'll be operating in a dynamic team environment with a focus on meeting quality outcomes for customers.

Operating Hours
We have both full time and casual opportunities available, required availability for the casual roles is a minimum of 20 hours per week across our operating hours.

Our operating hours are Monday to Friday between 7:30am and 7:30pm on a rotating roster with flexibility to support all of your out of work commitments.

Skills & experience

• High attention to detail
• Excellent customer service skills
• Patience and empathy towards people in difficult situations
• A team player focus, working collaboratively to exceed expectations
• Clear communication skills to customers and stakeholders
• Punctual and reliable
• Experience adhering to KPI's
• Intermediate computer skills, ability to navigate multiple screens and a typing speed of 30WPM
• Due to clearance requirements Australian Citizenship is required

Benefits

• Talent development programs designed to engage and empower you: we want to build on your strengths and experiences and provide a career pathway into our Service Desk. Continued opportunities for long term growth in IT in Australasia's largest professional IT services company!
• We offer Cert III courses in Business and/or IT to support your career pathways, covering the costs of the course as well as providing fully paid worktime to complete the course!
• Datacom offers its people the ability to make a real difference and develop their careers within a supportive environment.
• Best in class rewards and recognition program including awards and corporate retail discounts on tap
• Paid Parental Leave
• Employee referral programs - once you are in and you are loving it - you can refer a friend and get $1000!

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

If you're looking for meaningful work with genuine career progression opportunities, training and development, we'd love to hear from you.

APPLY WITH US TODAY!

#LI-DNI

Who are we?

Lyka is an Australian founded pet wellness company that’s shaking up an outdated industry and paving the way for happier, healthier pets. Despite medical advancements, animal lifespans are on the decline. Today, the average pet only reaches 37% of their full potential lifespan and statistics have shown us that many suffer from dental disease, cancer, and obesity. Simply put, the status quo is not enough.

As humans, we’ve experienced firsthand the positive impact fresh wholefoods can have on our health and wellbeing, and we believe our furry friends deserve the same. We're on a mission to do just that, starting with nutritionally balanced, wholefood meals delivered direct to doors around Australia. As the world’s most sustainable pet wellness company, we’re putting pets and our planet first — one bowl at a time.

Today, we are proud to share we’ve served almost 30 million meals to puppers and their parents across Australia, and this is just the beginning. Our vision is to create multiple nutritional products, adding disease prevention meals and supplements, and expand into new markets.

Currently, we have a team of 200+ pet-obsessed and we're continuing to grow (yes, looking at you!). These carefully selected people are dedicated to building the next generation of technology and products to help empower pet parents to take control over their pet’s wellbeing.

To date, we have raised over $60M in funding from venture capital investors and pet industry insiders, who believe in our mission and ability to drive change in a stagnant industry, providing nutrition that nourishes puppers from the inside out.

Are you ready to shake things up and give pets the life they deserve? Come join our pack!

Our Mission

The time we share with our pets is being cut short. Despite medical advancements, they’re getting sicker earlier. They’re dying prematurely. The industry has it backwards — prioritising treating symptoms instead of addressing the root cause. That’s where we come in.

At Lyka, we take a preventative, holistic and personalised approach to pet care. We look at the full picture, factoring in the diet, lifestyle and environment of each individual animal.

We don’t stop at symptoms, instead we dig for the root cause. We create nutrition plans unique to each pet, because it’s not just about living longer, but living well too.

Our mission is to double the average lifespan of dogs and cats by 2050.

The Opportunity

Lyka is growing quickly, and no two weeks are the same. We’re looking for a rock star Food Technologist to join our business at a pivotal moment as we look to scale our customer base, expand our product offering and take our business to new heights. You will be working within the Research & Development team to ensure robust commercialisation of new products and enhancement of existing products. This position will be a vital role in driving all technical aspects of the products to deliver an ambitious product roadmap.

You will be part of our high performing and ambitious team and face diverse challenges on the job. If you work well under pressure and want a once-in-a-lifetime opportunity to grow your professional skills this role is for you.

Key Responsibilities

• Supporting product development projects and provide full lifecycle services from product conception to launch;
• Researching market and competitors to assist with development of product strategies;
• Leading the formulation, trial, scale-up, and commissioning activities necessary to ensure product quality and performance;
• Researching innovative manufacturing technologies and ingredients for new product launches;
• Defining manufacturing equipment specifications and requirements from product-led perspective;
• Organising and executing product development commercialisation. This may include conducting palatability and digestibility trials, chemistry analysis and interpreting food regulations;
• Providing nutritional information, relevant product labels, artwork approval, and other related NPD content;
• Contributing to project planning from initiation to implementation;
• Managing selection, proposal management and delivery of external stakeholders required in project delivery to cost, time and quality expectations;
• Working closely with the leadership and teams at Lyka (including Marketing, Technology, Operations);
• Reporting on project pipeline and activities.

• Working rights in Australia

• Degree in Food Science/Technology or related field
• 1+ year experience in relevant experience in relevant Food Technology, Product Development or R&D
• Working understanding of Australian Food Regulations is beneficial
• Innovative mindset to contribute ideas and solutions ahead of the market
• Experienced in the application of food regulations, food legislation and
• Top-notch program delivery skills and the ability to coordinate and execute on cross-functional collaborations to launch a new product
• Sound experience in engaging effectively and working collaboratively with a range of stakeholders to drive outcomes
• Strong interpersonal skills including oral & written communication skills, and presentation skills to coordinate and run workshops
• Strong ability to liaise, influence, challenge effectively and build relationships at all levels
• Highly organised with strong project management ability - able to drive outcomes while juggling competing demands
• Ability to work under pressure and in ambiguous environment
• Self-motivated and driven individual
• Proactive with a positive, flexible, assertive, can-do attitude
• Organised with excellent time management skills
• Resilient, high sense of ownership and comfortable with fast pace and ambiguity
• Ability to work effectively and collaboratively as part of a project team
• Must love dogs!

• Work in a fast-growing start-up, experiencing what goes behind the scenes to sustain hyper-growth for a start-up with a physical product!

• Growth and Development – Lyka is growing extremely quickly, which means you will have the opportunity to experience different challenges every day and progressively acquire more responsibilities as our facility and team expands. We provide an annual L&D budget for you to continue your personal development.

• Work for a sustainability focused company – we care about the health of our dogs and our planet. We’re proud to be Australia’s only carbon-negative and plastic-negative pet company and we’re always looking at ways for us improve sustainability practices.
• Be part of a diverse top talent team, coming from widely different backgrounds and geographies.
• 12 weeks of paid parental leave for primary and secondary carers, along side 2 weeks of miscarriage leave in the first twenty weeks. We also offer 18 paid weeks to both primary and secondary carers if you have been at Lyka for over two years.
• Wellbeing assistance & tools to take care of your mental and physical wellbeing so you can do your best work.
• Flexible working: work from where you get your best work done. We have pet-friendly offices and industrial kitchens in Sydney and Melbourne. Onsite days are required for the beginning.
• Pupper parent support to care for your furry friends – flexible arrangements for new pets, pet-friendly offices, discounts, and financial allowance for dog training & care to help them live their best life!
  

We are committed to building inclusive and diverse teams

Lyka is an equal opportunity employer devoted to providing a working environment that embraces and values diversity and inclusion. We celebrate diversity, are devoted to creating an inclusive environment for all staff and encourage people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at the time of application.