• Are you a technical whizz looking for a new challenge?
• Deliver exceptional customer service to troubleshoot our clients’ issues
• Be part of a supportive and nurturing team

ABOUT LEAP
LEAP is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI – one of the largest international LegalTech companies. For more than 30 years, our curiosity and commitment to continual improvement has kept us reimagining productivity tools for lawyers and their staff to support our guiding purpose, to ‘Help lawyers who help people’. The market leading software we develop and support is used by more than 100,000 lawyers and their staff in small and medium sized law firms.

Working alongside our international team of passionate high achievers, you’ll join a fast-growing technology business where things seldom stay the same for long. With more than 1000 smart, caring and ambitious ‘LEAPsters’ working together across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland and New Zealand, you’ll find yourself in good company here.

About the team
Help is at the heart of everything we do at LEAP and no one knows that better than the friendly faces and voices of our invaluable team. Our entire team are passionate, driven, customer focussed consultants that strive to provide world class services to our clients, who thrive on improving the customer experience as well as driving internal efficiencies.

You will build your product knowledge by resolving product, software and related environmental issues as reported by our clients in a high-volume, transactional environment.

We are looking for two HelpDesk roles available to support our Family Law and Property teams.

What you'll do

• Provide excellent customer service whilst resolving LEAP product queries in an accurate and timely manner
• Answer general client software and hardware queries
• Action inbound and outbound calls as assigned to achieve daily KPIs
• Troubleshoot, diagnose, and resolve application issues
• Capture notes using standard notes template in CRM, including recording detailed information for all calls requiring further escalation
• Maintain LEAP software knowledge against the capability matrix

What you'll bring

• Technical expertise – you will have a strong technical background, confident in cmd command prompts, interpreting xml files,  and be capable of independently resolving client related tech issues within LEAP software
• A passion for providing excellent customer service and seeing problems through to resolution.
• Proven ability to manage high-volume, transactional calls.
• Competence in MS Office
• Building customer loyalty – you effectively meet customer needs, build productive customer relationships, and take responsibility for customer satisfaction and loyalty.
• Technical / professional knowledge and skills – you’ve achieved a good level of technical and professional skill, and understanding of relevant areas of law, and you keep up with current developments and trends in those areas of expertise.
• High impact communication – you can clearly and succinctly convey information and ideas to individuals and groups in a variety of situations. You communicate in a focused and compelling way.
• A proactive approach. You take prompt action to accomplish objectives, taking action to achieve goals beyond what is required.
• Managing work (includes time management) – effectively managing one’s time and resources to ensure that work is completed efficiently
• Demonstrated ability to learn new skills – you can assimilate and apply new job-related information in a timely manner.

What you’ll get

• Friendly, supportive, and driven culture
• Generous Parental Leave benefits
• One additional paid "Be Me" leave day per year to celebrate being you!
• Complimentary gym membership
• Fully stocked pantry
• Monthly massages
• Monthly celebrations for birthdays, work anniversaries, new joiners
• Opportunity to participate in our Employee Share Plan

As the Financial Analyst, you will play a vital role in the finance team of TMGM Group. Your responsibilities will include analysing financial data, developing management reports to suit various needs, budgets, forecasting financial performance and providing critical financial insights and support to aid decision-making processes. This role offers an excellent opportunity for a detail-oriented individual with experience in financial planning and analysis to further enhance their skills and contribute to the financial success of the organization.

Responsibility

Financial Analysis and Reporting:

• Analyse financial performance across various brands, offices, and jurisdictions, including revenue, expenses, and profitability.
• Prepare management reports and dashboards, providing insights and recommendations to improve financial outcomes.
• Identify trends, opportunities, and risks, and collaborate with stakeholders to streamline processes and enhance efficiency.

Budget and Financial Forecasting:

• Collaborate with cross-functional teams to understand business drivers and provide financial insights. Work with stakeholders to develop operating budgets.
• Monitor budget performance, analyse variances, and provide explanations for budgetary deviations.
• Utilise historical data and market trends to develop accurate financial forecasts. Monitor forecast accuracy and refine forecasting methodologies as needed.
• Support the preparation of financial models for scenario planning and strategic decision-making.

 Communication & Collaboration:

• Communicate effectively with team members and internal stakeholders to ensure smooth, timely and accurate reporting.
• Work closely with team members to ensure quality and timely carry out of team functions.

• Tertiary Degree in Finance, Accounting, Economics, or related field.
• 3+ years of experience in financial planning and analysis or related field. CPA/CA qualification preferred.
• Advanced proficiency in Microsoft Excel is essential. Experience with Power BI is advantageous.
• Excellent written and verbal communication skills. Mandarin fluency is desirable.
• Exposure to AFSL, trading platforms, financial services, or fund management is a plus.
• Proactive attitude and willingness to learn and adapt.
• Ability to work effectively both independently and collaboratively within a team.